Complaints

This profile includes complaints for Defensive Driving.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Defensive Driving.com

  11 Greenway Plz Ste 3150 Houston, TX 77046-1145

  
• 

  Defensive Driving.com

  2 Greenway Plaza, Suite 250 Dept C Houston, TX 77046

  
• 

  Defensive Driving.com

  11 Greenway Plaza Ste 3150 Houston, TX 77046

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defensivedriving.com dismisses speeding tickets with a purchase for a court order.They charge up front to get their course.After the completion of the course, they charge an additional fee to have paperless delivery of the certificate where alternatively they will mail it to you for FREE.

  Business Response

  Date: 02/14/2024

  Good morning-

  Please see the attached response to Solace *****.

   

  Thank you,

  DefensiveDriving.com

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  This fix to credit me with a free download of the material is of no value to me, because downloading this certificate should be free for the reason that it has no material cost associated with it.
  ...But the physical mailed copy they offer for free does.
  
  "No rule violation" is a cop out idiot thing to say for something so stupid.
  
  The item was already purchased because it was a time sensitive matter, said time limit not being ******** to the quality of service rendered or interests by the business and their product.

  These correspondence with BBB exceeds the time that would have been available for speeding ticket(s) and does not resolve that the additional -- obscured fee is charged after I have already paid for and completed the course.
  Scumbag behavior, it's not about whether it's legal, it's still wrong.

  Customer Answer

  Date: 03/03/2024

  Better Business Bureau:
  
  This letter is to inform you that Defensive Driving.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/20/2024 and assigned ID ********.
  

  Subsequent to rejecting being credited the download that was already paid, the disputed amount of that said additional fee download was refunded.

  
  Regards,
  

  
  

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Two transactions on 2 Nov 2022 for $35 and $25 each. They advertise a video training course for $25 but charged $35 before starting the course, and they don't tell customers at the beginning of the course that they will charge another $25 to print the certificate at the end, or that they can put it in the mail for free. You would think the cost of the course would include a certificate download that the customer can print. At the end of the course, the information about the certificate 'free delivery' was not conspicuous. All I saw was a button for on-line printing. I thought I was giving my name and address in that area, and my credit card for the second time to get a certificate download and finalize the whole transaction. I was surprised when I saw the $25 on my credit card statement (they told me it was for the certificate download) as well as $35 for the advertised $25 course. Check the customer reviews...I'm not the only one complaining about this business deceptive practices. They, directly or indirectly, overcharged me by $35. I will be reporting this company to the Texas Department of Public Safety.

  Business Response

  Date: 11/30/2022

  Good morning,

   

  Please see the attached response regarding BBB Complaint from Jose ****.

   

  Please advise if there are any questions or concerns.

   

  Thank you,

   

  Candice R.

  DefensiveDriving.com

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  While I appreciate the $10 reimbursement for the course that was was supposed to be $25 and for which they charged me $35,  I do not accept it as  a "favor".    I reiterate the way this business advertises their course is confusing, if not deceptive.  The information they listed in their response to BBB was not up-front and conspicuous when I was shopping on-line prior to choos a company for this on line course. BBB does not have to take my word on this business reputation.  Just READ THE FEEDBACK from everyone else who has taken their time to provide feedback on their transaction experiences with this business. 

  Secondly,  I do not accept their response that the $25 printed certificate offering was not deceptive.   It was.    

  Thirdly, the business' statement that, "Mr. **** has not contacted DDO to discuss his orders", is absolutely false.     Yes, I did contact them by phone the minute I saw the overcharges on my on-line bank account statement.   It was then, based on their explanation, that I realized they overcharged me $10 for the  course and $25 for the certificate.    

  This business owes me $35, not $10.    If DDO can't return what they owe me, I rather prefer Better Business Bureau post my feedback as I originally wrote it in order to warn future customers.  I will also attempt to get my money back from my VISA credit card,  and I will record a complaint with the Texas Dept. of Public Safety for whatever that may be worth.

  Thank you, BBB, for intermediating in this matter. 

  V/R

  José ****

  
  

  
  

  Business Response

  Date: 12/16/2022

  To Whom It May Concern,

   

  It remains that DefensiveDriving.com does provide pricing outside and before the registration process, however, to resolve this matter a credit will be issued for the Certificate of Completion download delivery. 
  

  Please advise if additional information is required.

   

  Thank you,

   

  Candice R.

  DefensiveDriving.com

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ******** and I reiterate that DefensiveDriving.com did not provide clear and conspicuous pricing before or at the end of the course for the electronic download of the Certificate of Completion.

  I, however, find that their resolution would be satisfactory to me AS LONG AS  the reimbursement for the "Certificate of Completion download delivery" is $25.  The business response did not mention the amount of the reimbursement they are willing to give me.  Again, it should be $25, and if that is the amount of the reimbursement, I would agree with the resolution.

  
  Thank you.
  

  Jose ****
  
  
   

  
  

  Business Response

  Date: 01/10/2023

  Good morning,

   

  Mr. **** is clearly not reading the responses just as he did not read the website with advanced information of download costs. He was refunded $10 in the initial response and then $15 to make up the $25 E-delivery fee credit.  DefensiveDriving.com has over 65,000 students each year with less than 10 BBB complaints each year. The information is on the site and in the course. Mr. **** simply did not read the website, however, we have still obliged his inquiry.

  Please assist him with understanding his request has been filled.

   

  Thank you,

   

  Candice R. 

  DefensiveDriving.com

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  What a nerve for these people to say that I am "clearly" not reading their responses just as I (supposedly) did not read their website's advanced information.  
  
  I must assume then, that  the MANY OTHER  dissatisfied customers who have complained to the BBB about their business deceitful practices are as blind as I am.  Check them out, I'm not making this up.
  
  The business is right when they say they refunded me $15 "to make up" the $25 E-delivery fee credit. However, if you do the math,  THAT MEANS THEY ARE STILL SHORT $10.   THEY STILL OWE ME $10 DIFFERENCE. They had charged me $25 for the certificate download  through obscure, inconspicuous and poor information.   Had they been upfront, direct and clear, I would have opted for the free delivery by mail, not the electronic download.  The only way I want them to "make up" what they did, is by refunding me the full $25.
  
  
  Regards,
  
  
   Jose ****