Complaints

This profile includes complaints for Direct Energy, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Direct Energy, LP

  12 Greenway Plz Ste 250 Houston, TX 77046-1211

• 

  Direct Energy Services, LLC

  . Rochester, NY 14623

• 

  Direct Energy

  5400 Frantz Rd Ste 350 Dublin, OH 43016

• 

  Direct Energy

  263 Tresser Blvd Stamford, CT 06901-3236

• 

  Vectren Source

  One Vectren Square Evansville, IN 47708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, 2024 I renewed my electric plan with Direct Energy. The attached screen shot shows this was a 7 month rate of ***** cents per KWH called the Live Brighter 7 plan and was approved by Direct Energy. The attached screen shot is from February on my online account and shows my estimated contract start date was within 1-2 billing cycles. It say this from October until November. However, since January I have been charged ******** cent per KWH. This has increased my electric bill by $128 over those two months compared to if they would have honored the ***** cents per KWH rate that they approved and posted on my online account on their website that I should have been receiving during this time. I called their customer service line twice and they told me there is nowhere for me to send the documentation I have showing the rate was approved by them. They also said they could not offer any sort of refund to offset the overcharges I was billed because they did not honor the rate they approved over those months. All that they could offer was a $25 gift card and to sign me up for a new more expensive plan. They said since the other months were already billed there was nothing I could do. I find this unacceptable considering their website misled me to believe they were going to enact the new plan in 1-2 billing cycles and offer the rate they approved. I did not receive any notices during this time that the plan was not going to be offered and my account on their website clearly indicated I was going to be billed at the lower rate which they never did, costing me more money with nothing they are willing to do to fix the issue. Thank you for looking into this matter and keeping Direct Energy from taking advantage of other electricity customers.

  Business Response

  Date: 03/18/2025

  Good afternoon,

  Please find attached response.

  Thank you,

  ****
  Direct Energy
  Escalations Associate
  ************
  ******************************

   

   

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know this sounds like a cliche but I would give them zero stars if I could. After signing up with them a start date of December 21st, the package I signed up for included Amazon prime covered by direct energy. On December 27th I called to let them know I still had not received information on having Amazon prime. It was then that I was told that it could take one to two billing cycles to receive the activation email and supposedly a ticket was put in to notify the company that I did not have Amazon prime. After the 2nd bill I received from them, I contacted them again and was told it would take 10 days. After the 10 days, I contacted them again and was told 4 days. On the fifth day I contacted them yet again and was once again given the runaround. The following day I contacted them, spent almost an hour on the phone with them only to be given the runaround yet again. While I was on the phone with them, I proceeded to sign up with another energy company due to direct energy's failure to uphold their end of the contract. I received my final bill a few days later and they had included the cancellation fee. I had discussed with them several times that it shouldn't be applied due to the fact that they broke the contract not I. I called to have the final bill fixed so I could then pay it and while speaking to them they hung up on me. I do not and would not ever recommend this company to anyone unless you just get joy out of being screwed. (2/14/25)

  Business Response

  Date: 02/21/2025

  Please see attchement. 

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of 5 years. Recently March of 2024 my contract has expired and I renewed with Direct Energy. I was told I shouldn't see too much of an increase to my monthly bills with the new rates as was my concern and I was provided an estimate (yes I understand what estimate means). Since the new rates began I have been paying way more money than I was before. Working with utility billing I know how to breakdown the statements. I am using less electricity on average than the year before but somehow paying what seems to be an extra $75-$100 for using less. I've complained about this on previous calls asking for disconnect fee waivers as they charge an ungodly $30 fee for sending a piece of paper out. I got escalated to a sup who pacified me with the fee waivers and nothing else ever came of it, no review.I called 2/13/2025 to ask for a partial extension of one whole week to which I was advised I couldn't get due to the disconnect notices. I requested a sup and got ***** who put me on hold until almost close of business to tell me he couldn't override and provide me with an extension, even with half of my bill's payment. It's an absolutely disgusting way to offer no override or consideration in special circumstances and what took place in March of 2024 was predatory and distrustful. I wouldn't be in this boat if it wasn't for the lies I was told back in March about the increase and then Direct Energy exacerbates it with $30 disconnect notices fees for what?My history shows my usage and bills and I've pointed that out multiple times. I don't like asking for help but to be told no for something out of my control after being a customer for as long as I have is abhorrent. Direct Energy clearly does not care about their customers.

  Business Response

  Date: 02/21/2025

  Please see attachments. 

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Withoutan agreement from myself and without having collected a deposit and without having a permit from the city of ******, *****. Direct energy started supplying me power and is attempting to collect monies from me in the amoutn of ******.I diud have an agreement with ***************** with whom i did pay a deposit.Power was being supplied to my household and i assumed because i had paid frontier electric a deposit they had begun service for me. Low and behold direct energy essentially stole my business from frontier electric and was supplying me electricity without consent from myself

  Business Response

  Date: 02/26/2025

  Please see attached response. Thank you. 

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,This complaint is in regard to contract changes made to our electricity account with *********************************************. The account, who is my partner's name, has been changed without approval or notice. We moved service locations in November 2024 where a move request had been arranged. Upon living at the location, we realized that our plan had changed to a much higher rate, almost doubling our previous bills. They changed us to a 2-year contract with a ****** termination fee when we are only on a year lease. When you log into the account it states they received a renewal request which would make no sense since we just renewed back in July 2024. All we are being told is to check back in a few weeks, that they will not cancel the fee since we want to change companies. We have been with Direct Energy since 2021, never missed a payment, and always paid on time. I have escalated this issue to a supervisor, hoping to get resolution but we will see.

  Business Response

  Date: 02/19/2025

  Please see attached response. Thank you. 

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Direct Engery was advertising 12 hours on them and FREE Amazon Prime. I switch providers and canceled my prime membership. I called serveral times regarding my Prime Membership! Direct Engery stated a ticket has been entered or Five days you will receive a link! I canceled service after 30 days due to the reason of the promotion of Prime! Direct Engery now want to charge a termination fee!

  Business Response

  Date: 02/13/2025

  Please see attached response. Thank you. 

• Initial Complaint

  Date:02/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly contected Direct Energy regarding “door knockers”. Tonight there was one who was so rude and wouldn’t leave. He then proceeded to tell me that Direct Energy would continue to come to the door until I switch. I want my info removed from their lists, but no one from the company will help.

  Business Response

  Date: 02/20/2024

  Good morning, 

  Ms. ******* description of the door-to-door sales interaction is not in line with Direct Energy's Code of Conduct and her complaint was forwarded to Direct Energy’s Sales Quality team for further investigation. Direct Energy has strict policies and procedures that all sales agents must follow. All sales agents are required to immediately identify themselves to the prospective customer by clearly stating their name, identifying themselves as a representative of Direct Energy, and the purpose of the solicitation. Additionally, when a resident notifies a sale agent they do not want to be solicited, the agent is expected to immediately and respectfully comply. Ms. ******* concerns have been escalated to our internal Sales Quality Team and the agentsinvolved will receive coaching and any additional appropriate actionwill be taken to prevent future occurrences. A Direct Energy Escalations Associate called Ms. ***** on February 13, 2024, to share the investigation details. At this time, the associate obtained Ms. ******* service address and confirmed Direct Energy currently has no business or billing relationship with Shannon *****; Direct Energy’s investigation also found no pending enrollments for Ms. *****, her service address, nor her utility account. Additionally, Ms. ******* address was added to Direct Energy’s internal Do Not Contact list. Ms. ***** had no further questions or concerns with Direct Energy. Direct Energy considers this matter closed

  Thank You

  Judy
  Direct Energy
  Escalations Associate
  844-875-2368
  [email protected]

   

   

  Customer Answer

  Date: 02/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20, 2023, I paid $6,451.70 to *****, in order to reconnect power services to my home. Out of the $6,451.70; there was the amount of $2,381.26 from this supposedly Electric Supply (Direct Energy Services, LLC). When I called the number noted on my bill; 1-866-348-4193; I continuously got hung up on. On the third call, I first informed the Agent of the prior phone disconnections from the prior Agents as well as the submission to the Better Business Bureau. Once he heard this bit of information he continued to assist me with my issue. Agent Luis continuously stated that he could not see the account in his system with the ***** account number as well as the Direct Energy service number noted on the bill. I sent an email with the bills attached to show them the charge. They still could not see the account information in their system; and had the address listed as a business/not as a residence. After a half hour; I was connected to a Supervisor Mr. Miguel ***** and explained the information but no resolution. The emails that were given to upload the bills are miguel.*****@nrg.com and [email protected]. It shouldn't matter if it is a business side or a residential side. I need to be reimbursed as soon as possible. Their behavior from the first call s has raised my suspicion to an exhausting level. I cannot even explain the level of frustration as well as the money I've lost. Thank you in advance for your time and assistance in this matter. Sincerely, Retha ****

  Business Response

  Date: 11/09/2023

  Good Morning, 

  Direct Energy received Retha ****’s complaint on November 1, 2023, regarding Direct Energy supply charges and a request for reimbursement. Direct Energy reviewed the account and found the following: Marcus ****’s residential electricity supply account was serviced by Direct Energy from September 16, 2019, through November 1, 2021, at the service address of ***** ******* **** ***** ********* *** ****** Upon receiving this complaint, Direct Energy reviewed the account and confirmed the electricity supply account has not been active with Direct Energy since November 1, 2021. During the time, the account was active with Direct Energy it was invoiced in accordance with the Terms of Service Mr. **** agreed to at the time of the initial enrollment. Additionally, Direct Energy confirmed there is no balance owed to Direct Energy, as the account is under a Purchase of Receivables (POR) agreement with *****, the utility purchases Direct Energy’s supply and pay for it in full, regardless of the payment amount the utility receivesfrom the customer. Therefore, if any amount is left unpaid on an account, the utility is responsible for collecting that debt. For further clarification, Direct Energy reached out to ***** regarding the $2381.26 referenced in the complaint. ***** advised that the balance of $2381.26 was transferred from the account at previous service address, ***** ******* ****** ***** ********* ** ****** on December 19, 2021, to Mr. ****’s current service address of **** ********* **** ************** ** 20721 Based on the details of the investigation, a reimbursement is not owed by Direct Energy. A Direct Energy Escalations Associate called Retha **** on November 2, 2023, to discuss her complaint and share the findings of our investigation. Ms. **** expressed that she does not agree with Direct Energy’s findings and advised she will escalate if she does not receive a refund. Direct Energy considers this matter closed. 

  Thank You,

  Judy
  Direct Energy
  Escalations Associate
  844-875-2368
  [email protected]

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  I do not see another response from Direct Energy with the exception of their first response.  They cannot provide a written or signatured contract with them is the reason I do not accept nor am satisfied.  Therefore, I am due a refund of the full amount of $2,381.26.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  Retha ****
  
   

  
  

  Business Response

  Date: 12/14/2023

  While Direct Energy understands Ms. ****'s frustration, she is not the authorized account holder. Direct Energy is required to comply with Maryland Regulations, which prohibit suppliers from providing account documentation and information to individuals that are not authorized on the utility account.  The utility lists Marcus **** as the authorized account holder, therefore he is the only authorized person to which Direct Energy can provide account documentation and information.  Furthermore, the utility is responsible for the billing and payment handling of utility accounts, any questions or concerns related to past due balances on a utility account would need to be directed to *****.

  Direct Energy encourages Ms. **** to provide proof that she is authorized on the account or alternatively Marcus **** can contact us directly at (844) 875-2368 and Direct Energy will gladly provide Mr. **** with the Enrollment Documents for the electric supply account serviced by Direct Energy.

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

  In response to the company's request, I will have my husband; Mr. Marcus **** contact you directly to discuss and resolve this situation.

  Thank you.

  Regards,

  Retha ****
  
  
   

  
  

  Business Response

  Date: 01/12/2024

  Direct Energy thanks Ms. **** for having Marcus **** contact us as Direct Energy is obligated to comply with Regulatory Requirements that prevent us from discussing the account with individuals who are not the authorized account holder.  Direct Energy looks forward to speaking with Mr. **** and sharing our findings and resolution options.

• Initial Complaint

  Date:12/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a refer a friend program in which when I refer someone to them, they offered to give me a $50 gift card and the person that signed up with them also gets a $50 gift card after they make their first payment. I referred 53 people to them in the last 6 months of 2022. So far, they have only given me 11 gift cards, I called about 10 days ago and the person that answered said they would escalate the case and let me know. I never heard back from them. I called again today and spoke with Felix; he said the program had been discontinued and I wouldn't be getting my gift cards. I told him that wasn't right and that their website still shows the program as active. I got email confirmations from Direct Energy at the time showing all of the people signing up, but now they are saying the will not honor their program. If it were cancelled, why wasn't I told that last week when I called? I told him again this wasn't right and that I was going to file a complaint he said he would escalate it and look into it. I think they just don't want to honor the program they have. I have no way of knowing if the people actually paid their bill or on time which is part of the condition for the gift card, I am totally at the company's mercy.

  Business Response

  Date: 01/04/2023

  Good afternoon,

  Please find attached response. 

  Thank You

  Judy
  Direct Energy
  Escalations Associate
  

  Business Response

  Date: 01/11/2023

  Good day, 

  The initial email providing Ms. ********’s Refer-a-Friend code included the link for the Terms and Conditions for the program.   The terms include the annual limit and the requirement/instructions for providing the W-9 form. 

  Direct Energy can confirm issues with the vendor have been resolved and all gift cards will be fulfilled once the referred customers using Ms. ********’s referral code have satisfied all requirements necessary for the gift cards to be issued.  Due to privacy and customer confidentiality provisions, Direct Energy can only discuss the status of accounts of customers referred by Ms. ******** with the account holders or authorized individuals; however, we encourage Ms. ******** to reach out to her family and friends to discuss the status of their accounts to determine which referrals may have met the qualifications to receive the gift cards.

  Thank You,

  Judy
  Direct Energy
  Escalations Associate
  

  Customer Answer

  Date: 01/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/2/2022 I signed up with this company. Since10/3/2022 I have been trying to have a maintenance check on my cooling/air conditioning unit as per the contract. It is on 10/27/22 and not one person from Direct Energy has called me back as promised nor has anyone from the companies they assigned my request to has returned my calls. It states that if the company does not call me within 48 hours that I can contact them directly (doing their job that we pay them for). 26.39 monthly for this service. 10/3/2022, they assigned Yantra Air LLC, I called the company on 10/6 and there mail box was full, I could not leave a message. 10/7/2022 I called Direct Energy spoke with Cathy and she assigned ******** A/C & Heat Solutions and was to call them and then call be back the next day. She never called me back. 10/9/2022 I called Direct Energy (3rd time) and spoke with William. Explained my situation, he assigned ******* Heating and Cooling company. Said I should not have an issue. No Call 10/15/2022 called ******* Heating and Cooling Company spoke with Rose, not call back. 10/24/2022 called Direct Energy spoke with a clerk who assigned ******* Heating and Cooling Company AGAIN. I asked to speak to the manager. His name is Stanley explained my situation, he called ******* Heating they were to contact me. I requested for him to set the appointment up by the end of the week. He promised he would call me back the next day and still HAS NOT. Direct Energy did offer me the option to find someone to do the maintenance and submit the bill to Direct Energy and they would re-imburse me. I am new to Florida and do not know of a reputable company, and do not trust this company to re-imburse me. This is the service I pay them for. My issue still isn't resolved. Direct Energy will YES you....tell you what you want to hear, they all lie about the services, about being open 24/7... cleaning the vents, etc. DO NOT USE THIS COMPANY.

  Business Response

  Date: 11/04/2022

  November 4, 2022           
  
  Better Business Bureau
  The Dispute Resolution Team
  1333 West Loop South Ste 1200
  Houston, Texas 77027
  
  Case # ********– Paula ******
  
  
  To Whom It May Concern:
  
  Direct Energy Protect Plan (DEPP) sincerely regrets any inconvenience the customer may have experienced. DEPP has contacted the customer with regards to the AC Maintenance claim and in order to avoid any further claim delay, we have offered the customer the option to either have the work completed by their own service provider and be reimbursed later based on the contract terms and conditions or take a No-Diagnosis Cashout. Customer has accepted the latter option. We have processed a cashout and communicated to the customer the time frame in which they can expect to receive the check. DEPP will continue to follow up with the customer to ensure completion.
  
  
  If there are any further questions or concerns, please feel free to contact me directly. 
  
  Sincerely,
  
  Sowmya ******
  Customer Relations Specialist
  

  Customer Answer

  Date: 11/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  ( I do except the cash out, however I do not want to close out this complaint until I receive the cash out check and it clears.  This company signed me up as a client, took my money monthly 

  knowingly that they could not provide a contractor to service my claim.  Once I receive and the check clears then I will close out this claim.

  Attached is the email they sent me not stating that I except the cash out, only for ME to find a company.

  
  Regards,
  
  Paula ******
   

  
  

  Business Response

  Date: 11/15/2022

  November 14, 2022        
  
  Better Business Bureau
  The Dispute Resolution Team
  1333 West Loop South Ste 1200
  Houston, Texas 77027
  
  Case # ********– Paula ******
  
  
  To Whom It May Concern:
  
  Direct Energy Protection Plan (DEPP) is in receipt of the customers rebuttal. We have been in communication with the customer via email on the check details and timeframe. The cashout check was processed, mailed out as of 11/8/2022. Customer can expect the check to arrive in the next few days. We will continue to work with customer to confirm the check receipt. 
  
  Customer has also been made aware that they can send us a paid invoice upon completion of service for further review for reimbursement based on the terms and conditions if it exceeds the cashout amount we have already offered.
  
  Again, we do apologize for any inconvenience the customer may have endured. If there are any further questions or concerns, please feel free to contact me directly. 
  
  Sincerely,
  
  Sowmya ******
  Customer Relations Specialist

  Customer Answer

  Date: 11/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

  I have received and cash the check.  I have canceled my two plans with this company, since they cannot provide the services I was paying for. They should have

  checked my area code to see if they have companies that will work with them.   I have wasted my money!!!