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Direct Energy, LPThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Direct Energy, LP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 108 Customer Reviews
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Review fromDana S
Date: 03/13/2025
1 starHave you ever received 2 bills that are the same and a new bill all at once. Well I have and due 2 days apart. Over 400.00 and I was told it's 3 bills in one. This was done after I transferred my services. When calling they really train their employees to read the script. Not good at all. There's no help for when they screw up and want you to pay for their mishaps, I was on the phone for over an hour with a rep. she was even trying to figure out what was going on. Then stated their wasn't anything she could do to help with the situation. So I really think someone should look into this company by all means. Their training, communication skills, better options for services, and a supervisor should always be on stand by. I have tried to give this company the benefit of the doubt, at this point I know it's time to move on. It makes your employees look bad. It's time to update your system ( Your database) ,Employees, Why does someone have to basically pay for an extension, to only get up to 3 days to a week for more time to pay the bill. When will this company show their customers they care and it's not just about money. Direct Energy show your customers what a great company you are.Review fromISAAC S
Date: 03/10/2025
1 starMy roommate spoke with a representative at the door and hadn't vetted them. When the rep came back after I got home from work I assumed it was legitimate. We had just moved in and had utilities set up in my name, so alarm bells didn't go off when their rep told me that there was an issue with another subcontractor swooping in on the account, and that they had gotten an alert from AEP. All of this was a lie. I didn't realize until after I had shown the rep my bill, he had left, and I instinctually looked them up on ******. After being given the runaround, and not even being able to register my account in order to terminate the agreement prior to service start, I had to go to PUCO and AEP directly in order to get enough pressure for them to start reaching out and cancelling. This is FAR beyond aggressive sales tactics, and should be illegal if it isn't.Review fromChad L
Date: 02/01/2025
1 starAt about 5:45 PM on a Friday, a Direct Energy representative came to our door. He asserted that there was an issue with an erroneous charge on our electric bill and he could help us resolve the issue, and reduce our rate, or get us a statement credit or something to that affect. He stated he just needed to see our electric statement or if we could login to our online account in order to get a customer number, etc. I told him that wasn't happening and the fact that he was requesting information that the company would already have if we were customers was incredibly suspect at the very least and that if there truly was a statement issue, simply post the credit on the next bill. He then headed to my 87 year old neighbor's house. She lives alone. She let him in the house. I walked over, we had another discussion, and I escorted him out. We are not customers of Direct Energy. This is an unacceptable, and borderline fraudulent, sales tactic. These people should not be trusted.Review fromCrystal H
Date: 01/05/2025
1 starCrystal H
Date: 01/05/2025
Unacceptable, simply unacceptable. I never had an issue with the cost, I like the plan I have. In 2024, I had a return payment due to forgetting to update my billing information. Because of that, they're telling me I can't change my due date. This is unheard of, I've never changed my due date while with Direct Energy and I have been with them for several years. With the late fee and reconnect order it adds $50 to my electricity bill and that's almost every month. I was able to get someone to waive the late fee once, and that's it. I've tried to pay my bill minus the late fee, but that still shows up as an amount due. Not being able to change my due date, just to charge me additional fees is a money grab for them and I will no longer allow it. I'd rather pay a deposit, if needed, and move on to a different company. If that's what is needed to change a due date, that's what I'll have to do. Paying an additional $50 a month is asinine and the fact "my account shows ineligible, for a due date change", I'm gone. I hope before choosing this company, you visited this site. Just several months ago, their score wasn't an F. To think, with such a decline and now they're no longer accredited shows they're going downhill. Change my due date and credit those late fees back to my account. Seriously, there has to be a legal recourse for this or possibly, with looking at the other complaints, a class action lawsuit. I'm sure I'm not the only person who is having or had, this issue. Do better, this isn't it!Direct Energy, LP
Date: 01/07/2025
Thank you for the opportunity to address your concern(s). We are here to help 24/7 at 1-888-305-3828.Review fromLynne m
Date: 12/27/2024
1 starLynne m
Date: 12/27/2024
Excessive termination fees- $300. Tried to auto renew me to more expensive plan. BewareDirect Energy, LP
Date: 12/31/2024
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.Review fromCory A
Date: 12/26/2024
1 starTerrible company experience. Electric wasnt transferred to new place after I set up the application weeks in advance. Now I'm one month into my new place and I have two Electric bills to pay, one being on a month to month plan. I've been on the phone with them for over an hour being transferred around. This is ridiculousReview fromMalleswara M
Date: 10/21/2024
1 starI would have given zero rating. They just add recovery fee every month even if the bill is late by a day. Their auto pay debit doesn't work. There could be times where we could miss a day and they charge. They would inflate bills for no reason. There are many companies in TX that provide better service. Please go with them. This company is very bad.Review fromMohammed S
Date: 10/17/2024
1 starMohammed S
Date: 10/17/2024
i joined their plan which was free nights ,after trying to see how much my bill has dropped before the grace period of 30 days iwas not able i called them i was told i cannot do it because it it was 3 days more than 30 days my question is if my bill is not posted after 31 days how i am going to know if the bill has dropped using their new plan of free nights ,their customer service reps are horrible they dont know what they are telling their customers mostly are ********** ,after talking to one of their supervisor they put me on another plan if i dont want it i have to pay $295 cancellation charges they suckDirect Energy, LP
Date: 10/21/2024
Thank you for the opportunity to address your concern(s). We are here to help 24/7 at 1-888-305-3828.Review fromMicaela L
Date: 10/03/2024
1 starOur HOA has a clearly posted NO SOLICITING at the entrance. Some scruffy man in a ball cap, shorts, untucked shirt with no ID is banging on doors trying to sell power.Review fromCaleb A
Date: 10/01/2024
1 starCaleb A
Date: 10/01/2024
Direct energy representatives ignored two well maintained easy to see no solicitation signs. Ignorant and dishonest.Direct Energy, LP
Date: 10/03/2024
We take customer reviews and complaints very seriously. We would like the opportunity to discuss and resolve your concerns, please contact us toll free at (866) 348-4193.Direct Energy, LP
Date: 10/03/2024
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to (1-888-305-3828) so we can assist. Thank you for your time.
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