Customer ReviewsforDirect Energy, LP

Direct Energy needs to inform their employees about the right of rescission. I called to cancel my contract a day after I signed up due to finding a much cheaper rate, and their representative lied to me and told me I could not cancel because my service had already started. Luckily, I did my research. I had to call back to inform your employees of their 3-day grace period. I'm so happy I was able to cancel if this is any reflection of their customer service. Their internal system also seems to be flawed. I spoke to 2 reps who were unable to change my service start or cancel date due to "their system". Not to mention the 2 hours I spend on the phone resolving these matters.

We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to [email protected] or 1-888-305-3828 24/7 so we can assist. Thank you for your time.

My wife signed up for their fixed rate when we lived in our first house. We kept it when we moved out and turned it into a rental property but we did not use it on our new house. That lasted for several years. We recently sold the house Feb 2024. On 03 April 2024 they started calling once a day every business day to get us to switch to the new house. I answered the phone on the 8th and told them i was not interested and the guy on the line tried to shame/insult me into switching. i said no and hung up. They continued to call me every single day monday - friday. today 19 april 2024 is the first day they did not call. Since i answered and said no, now a machine calls us and says that all the operators are busy and to stay on the line. I am on the do not call list and they still call everyday after being told no. This is a predatory company, avoid at all costs. i would rather pay a higher bill every month than deal with them again.

Good afternoon, James. We are deeply sorry for the bad experience you describe, and we offer our sincerest apologies for what happened. We invite you to please get in contact with us 24/7 by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, we will work diligently investigating this matter to help you solve it. We will be waiting for you. Have a wonderful evening! - Marta / Digital Care

Very good until I moved! I submitted forms online to cancel service January 3rd. They have decided to bill me for 3 weeks post-move out for power used by the new homeowner. I have spent countless hours on the phone with their foreign outsourced service department who generally have no idea what I’m saying. My telling them “I did not live there after 01/03 and I submitted forms saying so ahead of time” is generally met with “yeah but you owe us for power used until the 24th.” Now I’m being harassed by a credit claims agency, have that on my record, and having to spend even more hours on the phone with these people. If this is not resolved VERY SOON I will be getting a lawyer.

Good afternoon, Jonathan. We are deeply sorry for the bad experience you had, and we are extremely saddened to know that we have lost you as part of our family. We offer our sincerest apologies for what happened, and we ask that you please give us the opportunity to fully investigate this situation and work together to resolve it. Please do not hesitate to get in contact with us 24/7 by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, we will do our best so that you know how important you are to us and resolve your concern. We will wait for you. Have a wonderful weekend! - Marta / Digital Care

Here's a cautionary tale about using Direct Energy as your electric provider. Our contract was expiring in February so we called about renewing it. We were told of a plan that was better than our current one and it would save us money. He even told us our highest usage last year during the summer would be a smaller payment under this plan. So, we signed up for a year. A month goes by and we were charged $150 for a minimal ???? Calls are made saying why this is the case. Bottom line - Direct Energy said they reviewed the phone call and they say we were told $150 is the minimum you will pay every month and it will only go higher on usage. This is a LIE - we were never told that. I asked to release the phone conversation record for us and they rejected. Why would we sign up for such a stupid plan. To make matters worse, they give us a new plan - called Direct Solar - we agree, but a few minutes later they call back and say since we don't have solar panels, that was a mistake and they reneged on it. We finally settled for another plan. So, lesson learned - if you use Direct Energy be very careful cause they will LIE to you. If you don't use Direct Energy, good for you and don't use them. The service is terrible!

Good afternoon, Jenny. We deeply regret the inconvenience you experienced during the renewal of your plan and offer our sincerest apologies. You are very important to us, and we would love to show it to you, so please do not hesitate to contact us with any questions or concerns you may have, 24/7 by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, it will be a pleasure to hear from you and serve you as you deserve. Have a great weekend! - Marta / Digital Care

Misleading and predatory sales tactics!!! Sales representatives here were going door to door asking to see your bill to check the "variable" rate that your paying claiming they supply the energy to **** **** *** ******** *** and were "concerned" that an error in billing is leaving you paying too much. Once they get a look at that bill all they need your account number to switch you over, which they have been reported doing in other areas. ****** "direct energy account number scam"...you have been warned.

Good afternoon, Danyele. We are terribly sorry for the bad experience you have had with one of our sales agents. We take all concerns raised about our sales practices very seriously and require that all our vendors ensure every agent is compliant with our policies and requests made by the owner of the home that they are visiting. Your feedback is appreciated and has been sent to the appropriate team to follow up. If possible, please reach us 24/7 by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, if there's any additional information you would like to provide about the sales agent, such as Name, Employee ID or physical description of the representative that came to your door, also, if you would like, we can add your address to our internal Do Not Knock list to prevent any future solicitation, or you can add your information in the National Do Not Call Registry, it can be through their website www.DoNotCall.gov or you can call them at 1-888-382-1222. Once again, we are deeply sorry for any inconvenience this may have caused you. Best regards! - Marta / Digital Care

I live in a 1 bedroom about 600 square ft close to maybe 700. I enrolled in free nights and weekends and my bill has been around 356-600 a month it makes 0 sense!!! This companies a scam, now they sent me a letter because im no longer with them stating i owe them 1000.

We are sincerely sorry that you feel this way, Iris, and we are saddened to know that we have lost you as part of our family, we hope you will please accept our apologies. If there is anything we can do for you, please do not hesitate to get in contact with us 24/7 by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, we will always be here for you and look forward to serving you again in the future. Best regards! - Marta / Digital Care