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Business Profile

Electric Companies

Discount Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

Customer Complaints Summary

  • 56 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discussed where to send the bill to so that payment can be made in a timely manner ( I recorded my phone call with this company so I can verify ) , and this company ( Discount Power ) FAILED to send the bill to the proper address. This caused the bill to be late which should fall on them, NOT ME, however, this company ( Discount Power ) assessed late fees on me instead. I have had numerous problems with this company over the years since they took over my accounts that I started with other companies. If I had my choice, I would not do business with this company due to all the issues.

    Business Response

    Date: 03/12/2025

    Please see attachment. 

  • Initial Complaint

    Date:03/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Thursday, February 26 to discontinue my service. I spoke to several different male Representatives. They assured me that the account was marked as closed and that the final bill was sent of January 29. I asked for confirmation email to be sent stating the closure of the account and they couldnt provide it. They placed me on several holds and then stated that they couldnt provide send my last paid bill receipt. I stated that I already had that and that I needed receipt that the account was closed. They could not provide it. This morning, I received another bill that was dated from 1/29 to February 27. Ive already paid it this morning but this was not told to me on the phone. I was advised that the final bill was the ****** amount I paid on 1/29. I have started new service with another company. I want service with Discount Power discontinued immediately. I should not be paying to electric companies at one apartment address. I need receipt that the account is closed and no other charges need to be requested. I was handed off to discount power while in a contract with Varsity Energy. Varsity energy closed service. If I do not receive the requested disconnection, I will retain a lawyer and file a lawsuit. Ive tried to make request the aforementioned this the nice and polite way. I cannot deal with inept Representatives who represent your companys **************** practice. Please discontinue my service, send confirmation email of doing so, and do not charge me anything additional.

    Business Response

    Date: 03/03/2025

    Please see attachments.

  • Initial Complaint

    Date:02/17/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint involves two companies -- Pulse Power and Discount Power. I also filed a complaint against Pulse Power. I'm not trying to make your work harder by doing this, but both companies are at fault. Pulse Power sent me a letter, announcing my account will be transferred to some generic company I've never heard of -- Discount Power. Unfortunately, I renewed my contract with ***** late last year. They charge a cancellation fee of $20 per remaining contract month. I was given no advanced notice of this big change, nor was I given an option to leave for another provider. Previously, when my first power provider stopped doing business, they transferred accounts but we also had a chance to leave without penalty. However, Pulse and Discount are not allowing this. I feel like I'm stuck because of sheer greed. Pulse is not responding to phone calls or emails, and I cannot log into my account. I sent a message to Discount Power. I want to be released from my contract without penalty fees, as I signed it with Pulse Power and not this Discount Power company.

    Business Response

    Date: 02/24/2025

    Please see attachment. 

    Customer Answer

    Date: 02/26/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    I want it clearly known that I did return calls from Discount Power twice. Both times it rang and rang. Nobody answered. No voicemail came on. 

    So I was responsive. Discount Power did not have systems in place to register and respond to my calls. I sensed a negative tone in the business response, and I wanted to clarify this. 

    Thank you for your time. 
    ****** ******

     

    Business Response

    Date: 03/11/2025

    Please See Attached

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    17 Jan 2025 I recieved a bill for $899.01 from Discount Power this was after trying at least 2x a month since Aug 2024 when my contract ended for a renewal. With no sucess I was forced to reach out to another power compnay for a new contract. During my original contract I agree to both autopay as well as average billing. However, upon completion of said contract my understanding per the recorded conversation that I agreed to I would only be charged an early termination if I didnt fulful the contract (which I did). Now the company is saying that upon me changing providers that they rolled over some average bill fees from my previous contract in addition to charging $308.60 in additional fees for services that I did NOT sign-up for nor was made aware of. Then they took advantage of the autopay option that I had selected in good faith. I am requesting an account adjustment of $308.60 to be credited. I feel like this is just a back door way of charging me a fee for leaving the company. I tried with 2 levels of customer service to resolve this issue but because I was unable to renew and extend my contract with them because I'm with another provider I was informed that my account wasn't eligible for an adjustment. I'm not saying I didn't have a balance due I'm just saying they should not be able to use a work around to the contract cancelation policy upon changing provider because they were unresponsive. Please help me to get this adjustment. This is the number that was given to me from the 1st line representative using manual calculations. Thank you in advance.

    Business Response

    Date: 02/13/2025

    Please see attachments. 

    Customer Answer

    Date: 02/26/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    [Provide details of why you are not satisfied with this resolution.]

     

    The information on this final bill includes charges for a contract I was no longer under. The company decided to enforce certain area of my previous contract that expired in Aug 2024 but try to hold me to other parts that were not agreed upon. Which is unethical. to pick and chose which parts of a contract will be extended without an agreement with the parties involved.

     

    Very Respectful

    ****** ******-*******





     


    Business Response

    Date: 03/04/2025

    Please see attachments. 

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint has been ongoing since August 2023 and concerns service to the house located at ********************************************. I was a customer of ****************** until August 2023, when I sold my house at that address. The day I closed on the house, I called Discount Power to transfer service to the new owner. Discount Power said they would handle it and there was nothing else I needed to do.They never transferred service. They kept billing me for the new owners electricity usage until June 2024. After the erroneous ******** finally stopped, Discount Power promised to issue a refund for the amount they had billed in error--approximately $1,630 as of today.They never issued a refund. When I called for a status updated in October 2024, Discount Power informed me that they had issued a "credit" to my account, which I no longer should have had, since I was no longer a customer. When I told them I was no longer a customer and had no intention or ability to become a customer again, ****************** promised they would issue me a refund check within 10 business days.They never did. It is now late November 2024, practically December. Discount Power has not issued a refund. I heave been calling for status updates since November 21, 2024, and each representative I have spoken to has told me a different story. One told me a check would be issued within 10 business days. One promised the check would be issued no later than December 5, 2024; another promised it would be issued no sooner than December 9, 2024. Yet another representative told me Discount Power could not issue a check because the amount owed was greater than $200. A different representative said Discount Power would never issue a refund check and refused to give a reason why. Still one more representative said it would take two billing cycles to issue a refund because there was already a "case open, and the representative immediately after that said no "case" had ever been opened.

    Business Response

    Date: 12/05/2024

    Please see attachment. 

  • Initial Complaint

    Date:11/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never opened an account, and my credit report shows that $546 was sent to collections. I filed a dispute with all three credit bureaus, and I want this off my credit report as soon as possible!

    Business Response

    Date: 11/05/2024

    Please see attachment. 

  • Initial Complaint

    Date:11/02/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an account with ****************** that was an old account. Once we found that Discount Power was owed money, they were paid. The account was sent to ********************** as a collection account and ********** began reporting a negative account for ****************** after the account was paid. Several calls have been made to Discount Power with their ************** Team stating they would send correspondence to ********** to delete the account from their records as it was reported inaccurately. I spoke to the following on the customer care team with all stating the account would be removed and the account is still not removed. All dates are month and date for the year 2024. ************** Team - ******* 8/5 ************** Team - Amelio ************** Team - ****** ************** Team - ***** 8/23 ************** Team - ***** 8/26 ************** ************* 8/29 ************** Team - ******* 9/4 ************** Team - **** 9/6 ************** Team Manager - ******* 9/6 ************** ************* 9/11 ************** ************* 9/16 ************** Team - ****** 9/19 ************** Team - ****** 9/26 ************** Team - ****** 10/9 We would like the account removed from *********************. We have spoke to ********** several times as well with them stating they are unsure how our account was ever sent to them and the only way for it to be removed is by Discount Power sending them correspondence to remove the account completely.

    Business Response

    Date: 11/06/2024

    Please see attached response. Thank you. 

    Customer Answer

    Date: 11/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    Credit reporting for ********** began after payment. Many supervisors told me it would be removed as documented. I was told those calls were recorded for quality assurance. Discount Power made several verbal promises the account would be removed from TransWorld. 

    Regards,


     

    Business Response

    Date: 11/18/2024

    Please see attached response. Thank you. 

    Customer Answer

    Date: 11/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    Discount Power stated MULTIPLE times it was sent to the credit reporting agency in error. You can go back and listen to the dozen phone calls we have made to Discount Power where the executive care team admitted it was sent in error. 

    Regards,


     

    Business Response

    Date: 11/20/2024

    Please see attachment. 

    Customer Answer

    Date: 11/27/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    Your company said they were removing it because it was reported AFTER it was paid off and should not have been sent. Even ********** said they had never seen a zero balance sent to them. I would like copies of the following phone recordings where each of these members of management said it would be deleted:

    Executive Care Team - ******* 8/5
    Executive ************************************ Team - ******
    Executive Care Team - **********;8/23
    Executive *************************************************************************************** Team - ******* 9/4
    Executive Care Team - **** 9/6
    Executive Care Team Manager - ******* 9/6
    Executive Care ************* 9/11
    Executive Care ************* 9/16
    Executive Care Team - ****** 9/19
    Executive Care Team - ****** 9/26
    Executive Care Team - ****** 10/9
    Credit Operations Team - ******* 10/21

    On each of the above occasions, Discount Power advised it was inaccurately reported and should be deleted. 

    Regards,


     


  • Initial Complaint

    Date:11/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months ago my service was switched from Energy ***** to Discount Power. They offered to continue providing me the same service and the same price that I had received before. I was pleased that they were willing to do this and continued using their service.However, with Energy Texas, I was billed on the first of the month and Discount Power insists on billing me mid-month.The reason this is important is that I am a disabled veteran and the majority of my bills are set to be paid on the first of the month so that it comes directly out of my VA disability and pension. If they could move my billing to the first, then I could set up automatic payments. I cannot do that in the middle of the month.

    Business Response

    Date: 11/07/2024

    Please see attachment. 

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since using Discount Power, my service has been disconnected four times, all on alleged overdue fees. Three out of four times, payments did not reflect on my account, but they were made on time. Each time, power was disconnected with severe disruption for my household. Moreover, the multiple disconnections reflect poorly on my credit, and I am therefore unable to change providers. This contract has a hefty early termination fee, and a very long duration. I demand damages from Discount Power. I request that my early termination fee is waived, and I request a refund for all the times power has been disconnected. Every time power is disconnected, the pool and a/c equipment of the residence stop qorking, with considerable damages for the equipment and the house residents.

    Business Response

    Date: 10/25/2024

    Please see attachment. 

  • Initial Complaint

    Date:10/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TO BBB Mailed correspondence to Discount Power which they have ignored. I am on AUTO PAY and they are blaming my bank. They also have no answer for the mulitple (three) late pays they state on their correspondence to me on Sept 16th. ****************************************************************************************************************************Discount Power Sept 25, 2024 Accounts ************* **************************************** Sent via **** TO Accounts Receivable RE Account Number ********** Please do not refer this to your call center...they have no idea other than blaming my bank ..which my bank disagrees with...and they also have no answer for the erroneous multiple late pays on the Discount Power letter dated September 16th 2024. Find enclosed documents that are showing me being billed for the late charges despite being on auto pay. Clearly your computer system is having some issues.Please respond back as soon as possible with an explanation.Thank you *. *******

    Business Response

    Date: 10/22/2024

    Please see attachment. 

    Customer Answer

    Date: 11/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  


    See attached letter

    Regards,

     




     

    Business Response

    Date: 11/07/2024

    Please see attachments. 

Discount Power is NOT a BBB Accredited Business.

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