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Business Profile

Electric Companies

Just Energy Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

This business has 1 alert

Complaints

This profile includes complaints for Just Energy Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Just Energy Group, Inc. has 22 locations, listed below.

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    Customer Complaints Summary

    • 309 total complaints in the last 3 years.
    • 103 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received a bill from this provider claiming that our usage doubled and our bill jumped from a normal rate of $300 roughly for this time of year all the way up to $708.21. This year is cooler than past years and normally this month is 100 degree weather it's only been 88 degrees at it's highest this year. I called to find out why it was so high and they insisted usage was the reason. I've gone back and I show where they have listed my usage way higher than it could possibly be, on days where my family was not even home they listed our usage insanely high.

      Business Response

      Date: 07/23/2025

      Good day,

      Thank you for bringing Mrs. ********* concerns to Just Energys attention.

      Just Energy spoke with Mrs. ***************** addressed her concerns, she confirmed she had no further questions about the outcome. The customer has been provided our contact information should she wish to discuss her concerns further.

      Thank you,

      Just Energy Corporate and *****************************

    • Initial Complaint

      Date:07/12/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out back in April 2025. I received final bill from Just Energy 4/11/25 indicating early termination fee so I called and was told that early termination fee was billed in error. The agent stated he saw where I moved out and to disregard the fee. I get an email today indicating I owe $633 of which includes the early termination fee!!! This is terrible! If the calls are recorded, please pull the call! I MOVED OUT not transferred service so why are you billing an early termination fee??? Also why did your agent state I would not be charged the fee yet you are sending me emails with this incorrect fee??

      Business Response

      Date: 07/17/2025


      Good Day,

      Thank you for bringing ************ concerns to Just Energys attention.

      Just Energy has made several attempts to speak with *********** by phone without success. We sent an email asking her to contact us about the concerns outcome and our contact information for *********** to use should she wish to discuss her concerns further. We hope to hear from Ms. ******** soon.


      Thank you,


      Just Energy Corporate and *****************************

      Customer Answer

      Date: 07/17/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was shopping for new electricity provider. We were paying $.11 per kw plus delivery charges. We randomly went to Krogers and a Just Energy *** was there we inquired about service when the *** told us their rate was $.179 per kw but that INCLUDED delivery charges thinking it was gonna come out similar to what we already pay we decided to switch. Just got our first bill in and theres $63 in delivery charges. Bringing our total up to $.22 per kw. Something should be done about these people who take advantage of everyday people

      Business Response

      Date: 07/10/2025

      Good day, 

      Thank you for bringing Mr. ******* concerns to Just Energy attention.

      Just Energy has made several attempts to speak with Mr. ***** by phone without success. We sent an email with our contact information for Mr. ***** to use should he wish to discuss his concerns further. We hope to hear from Mr. ***** soon.

      Thank you,

      Just Energy Corporate and *****************************

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just Energy is Just a Headache. For the second time Just energy tried to double charge my family when setting up automatic draft. Not only did we pay our current bill they attempted to draft my account for the same charge days later. I called and got the run around so I had to stop the payment at my bank for that draft that was not supposed to be done until July. Now Just Headaches Energy is charging me a $25 returned payment fee. This charge should have never been attempted and to stop it I had to pay my bank to do so. Your company has already cost me $28 at my bank and now you want to charge me a fee to correct your error. When calling in neither the customer service agent or the Supervisor would remove this charge. The Supervisor just said that our contract started a $25 fee would be charged for returned bills. We paid our payment. Just Headaches Energy so far is the absolute worst energy company as far as customer service I have ever dealt with. I want the $25 charge removed from my account because this issue was caused by your company

      Business Response

      Date: 07/02/2025

      Good day,

      Thank you for bringing Mr. ****** concerns to Just Energys attention.

      Just Energy spoke with Mr. ***** and addressed his concerns, he confirmed he had no further questions about the outcome. The customer has been provided our contact information should he wish to discuss his concerns further.

      Thank you,

      Just Energy Corporate and Consumer Relations Department

      Customer Answer

      Date: 07/07/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Salesperson with Just Energy came to my apartment claiming that they would be cheaper and would cover our current electric bill to switch over and not to pay our current bill with the other provider and we would be receiving a credit to pay it off. We never received any information pertaining to our account or any credit. We had to reach out to their customer service and found out that our account wasn't ever enrolled. We were charged the $199.00 and asked to cancel the service. They claimed that they canceled it and that they would issue out a refund within 7-10 business days. It's been since June 6th, we've been given different numbers to call to get it "refunded" but when we call the numbers, they aren't in service, or they get sent back to their customer service.

      Business Response

      Date: 07/01/2025

      Good day,

      Thank you for bringing Mr. ********* concerns to Just Energys attention.

      Just Energy spoke with Mr. ******** and addressed his concerns, he confirmed he had no further questions about the outcome. The customer has been provided our contact information should he wish to discuss her concerns further.

      Thank you,

      Just Energy Corporate and *****************************

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 10th I was approached by a sales person in *************. He was telling my husband and myself about the amount of money people have saved and what plan they were offering. We were told that our information was being taken down so that we could get an email detailing what plans they offer and we would have ***** hours to determine if this company is one we would like to go with. Later that day my husband looked into the company and we decided that it was not the right company for us based on the reviews we were seeing. He tried to go online but their site was down and when I called it was already closed for the day. I called the next day and we were informed that they had already switched over our electric to them even though we were told that would not happen until we made a decision about it. I promptly cancelled the service and was informed we would not be billed. Luckily my husband was able to call our current provider, 4Change, and inform them about what happened. They promptly reconnected us without penalty. Fast forward to June 21st and I check my email. To my surprise there is a bill from Just Energy. I called in today because it was too late on Friday to call when I received the email and they are refusing to do away with the bill. I know the bill isn't crazy high but I was lied to by the salesman, lied to when I cancelled the service, and now they are refusing to do away with the bill or send me to a manager that can assist. I am currently sitting on the phone with them keeping me on silent I'm guessing in the hopes that I will hang up. UPDATE: They just hung up on me.

      Business Response

      Date: 06/25/2025

      Good day,

      Thank you for bringing Mrs. ********** concerns to Just Energys attention.

      Just Energy spoke with Mrs. ********* and addressed her concerns, she confirmed she had no further questions about the outcome. The customer has been provided our contact information should she wish to discuss her concerns further.

      Thank you,

      Just Energy Corporate and Consumer Relations Department

      Customer Answer

      Date: 06/26/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Providing account balances that are $100+ more than the actual bill. When I called for an explanation I was told it was a transfer from an old account. When asked for a bill to validate this, I was advised I needed to just pay it and the amount transfer would show up on my next bill. I asked if I could pay once I received the bill and not risk disconnection. Juliani the customer service **** (call ID *****************. Refused to tell many anything except that it would be on my next bill. This random overpricing is not the first time this has happened. This company is ABSOLUTLY stealing from their customers.

      Business Response

      Date: 06/24/2025

      Good day,

      Thank you for bringing Mrs. ******** concerns to Just Energys attention.

      Our team has made several attempts to contact Mrs. ******* by phone but has been unable to reach her. We have sent an email with the requested information, which addresses her concerns, along with our contact details should she wish to discuss the matter further.

      We look forward to hearing from Mrs. ******* at her earliest convenience.

      Thank you,

      Just Energy Corporate and *****************************

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The sales *** for Just Energy caught me while in and looked at my current electric bill and promised they would be lower. He said the rate is higher but thats not what will happen because you get nights free. He also said they would pay to cancel with them. He also said they do not do any cancellation fees. My first bill was double my old electric company. Second even worse. They will not refund my cancellation fee from my old company, they lied about the rate, and theyre charging me to cancel with them. $200 to move to them to pay double the rate, then $175 to cancel with them. Its a blatant scam. The writing says just call us before you cancel and theres no fee. Thats a lie. Im sure theres fine print to make all of this legal but shame on them for predatory practices.

      Business Response

      Date: 06/12/2025

      Good Day,

      Thank you for bringing Mr. ******** concerns to Just Energy's attention.

      Just Energy has made several attempts to speak with Mr. ****** by phone without success. We sent him an email with our contact information for Mr. ****** to use should he wish to discuss his concerns further.  We hope to hear from Mr. ****** soon.

      Thank you,

      Just Energy Corporate and *****************************

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at **** club and a kid approached me saying that if I had a Nipsco account I could get a 50 dollar coupon. I told him I did have an account. So we pulled up my information. When I read it was a fixed rate I told him I did not want to sign up because the rates would go down likely under this administration. He forged my name and sent an email confirmation to someone elses address and it says I have 55 days to cancel an account I never opened. This is fraud plain and simple.

      Business Response

      Date: 06/10/2025

      Hello,
      Just Energy was unable to reach you regarding your recent concerns. Please be advised that the account has been cancelled prior to commencement, and a confirmation notice has been sent to your email.
      If theres anything further we can assist you with, please contact Just Energys customer service during regular operating hours.
      Thank you.

      Customer Answer

      Date: 06/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:06/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached in the local **** club, I was informed when signing contract that nights would be free if power is used more in the evenings and my bill would be credited and my monthly bill would be credited. We have practiced such acts every month and since 11/24 until this month 5/25 the bill has steadily increased significantly and a household of 3 whom are only home after 6 pm and gone most weekends the bill has almost doubled. They do not give any explanation and i have asked the meter be calibrated or explain outraged bill increase. The only reason I switched companies was to have a lower bill and no contract. This is a scam to get customers on the hook then slowly increase their rates. I demand my bill to be adjusted and I will further this investigation and file civil charges.

      Business Response

      Date: 06/05/2025

      Good day,

      Thank you for bringing Ms. ******* concerns to Just Energys attention.

      We have made several attempts to contact Ms. ****** by phone, but have not been successful. An email has been sent with our contact information should she wish to further discuss her concerns. We remain available and hope to hear from Ms. ****** soon.

      Thank you,

      Just Energy Corporate and Consumer Relations Department

    Just Energy Group, Inc. is NOT a BBB Accredited Business.

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