Complaints

This profile includes complaints for Reliant Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reliant Energy

  910 Louisiana St Houston, TX 77002-4916

• 

  Reliant Energy

  PO Box 148 Houston, TX 77001-0148

• 

  Reliant Energy

  PO Box 2763 Houston, TX 77252-2763

• 

  Reliant Energy

  2810 Crossroads Dr Ste 2400 Madison, WI 53718-7968

• 

  Reliant Energy

  7 E Redwood St, Baltimore, MD 21202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** solicited me at my local *******, the salesperson was dishonest and misleading about our time, they stated they would be sending me an email offer simply, they did not state they were cancelling my service through my current supplier, they also stated when having me sign that I was simply signing to opt out of spam texts and emails, they were misleading about our time and did give me the chance to read what I was signing, they signed me up for their service without my knowledge simply to gain an extra sale.Never did I agree to start service with NRG Reliant Energy *************, Never did I state anything about switching suppliers, this business practice is predatory and entrapping, I am furious, these types of transactions should not take place with any reputable business nor in the northeast forty-eight states of the continental *************, you expect scam sales calls or perhaps even door-to-door scams but straight up soliciting while someone is tired from a long day at work to be completely lied and falsely sold and entrapped into a contract while shopping at their grocery?

  Business Response

  Date: 04/24/2025

  At *** Home, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
  
  Issue
  
  NRG Home received a complaint on April 17, 2025, regarding the sales agents solicitation practices and disputing the enrollment of ***** ********s *** **************** supply account.
  
  History
  
  Mr. ******** enrolled this electricity supply account with *** Home at ******* in *********, ** on April 15, 2025. As part of the enrollment, Mr. ******** attested that he was at least 18 years old and was authorized to make changes on the account and was presented with and accepted the Terms of Service for the account, which contained all required terms of the plan, including that the electricity supply plan was for a month-to-month variable price with a 3-month introductory price which continued at monthly variable pricing after the introductory period. Following the enrollment, Mr. ******** was emailed the Terms of Service for the account, which further served to reiterate all the terms of the *** Home supply plan, including the price terms and the right to rescind the enrollment. Mr.******** exercised the right to rescind,and the electricity supply account will not start service with *** Home, as determined by the local electricity utility, PENELEC.
  
  On April 17, 2025, NRG Home received a,email from Mr. ******** requesting to rescind the enrollment. *** Home immediately and successfully processed the rescission request. The *** **************** account will not start service, as determined by *******.
  
  Resolution
  
  Upon receiving this complaint,*** Home investigated the complaint and confirmed that the electricity supply account was successfully rescinded and will not start service with *** Home. Mr.********s description of the sales interaction is not in line with *** Homes Code of Conduct. All sales agents are required to immediately identify themselves to the prospective customer by clearly stating their name,identifying themselves as a representative of *** Home, and the purpose of the solicitation. Mr. ********s concern has been escalated to our Sales Quality team for further investigation and any appropriate action will be taken to prevent future occurrences. 
  
  NRG Home spoke to Mr. ******** to discuss her complaint and share our findings on April 21, 2025. The representative confirmed that the rescission was successfully processed, and the *** **************** supply account will not start service. Additionally, the representative explained this complaint has been forwarded to our ** Sales team for further investigation and assured that proper action will be taken to avoid this issue in the future. Mr. ******** accepted this information as a satisfactory resolution his complaint. *** Home considers this matter closed.
  
  For any additional questions about this concern, please contact me at the number below. Im available Monday through Friday from 8 a.m. to 5 p.m.

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Reliant Energy due to a frustrating and financially burdensome experience regarding my service disconnection and the misleading information I received from their customer service representatives. On March *******, I received a notice stating that I needed to pay an amount under $350 to avoid disconnection. In response, I made a payment of $400, which was subsequently returned to me. I then made an additional payment of $437. Despite making these payments, my power was still disconnected. I contacted Reliant Energys customer service, where I explained the situation to a representative. He acknowledged my payments and informed me that he needed supervisor approval to restore my service. After waiting 10 to 20 minutes, he told me that the supervisor denied the request and insisted that I needed to pay an additional $400. I specifically asked for clarification, confirming whether I needed to pay the full balance rather than just one months payment, and he assured me that I had no other option. Because I work from home and could not afford further delays, I reluctantly paid the $400. After making this payment, I requested to speak with a supervisor. To my frustration, the supervisor then informed me that the $437 payment I had already made could have been applied to my previous balance, meaning the additional $400 payment was unnecessary.This experience was extremely upsetting due to the following reasons:1.I was given conflicting and inaccurate information multiple times.2.I was pressured into making an unnecessary payment, which was my last $400, causing financial hardship.3.When I attempted to file a formal complaint and requested a callback, I was told that my complaint could only be noted in their system and that no follow-up would be provided.

  Business Response

  Date: 04/14/2025

  Please see attached response. Thank you. 

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Thank you for the response; however, I must clarify several important inaccuracies and omissions in your account of events.
  
  
  Everything outlined is correct until April 4th. My complaint specifically concerns a conversation that occurred on that dateafter I had already made a payment of $437.78 on April 2nd. When I contacted Reliant on April 4th regarding the service interruption, I was told by the representative that the $437.78 payment did not count toward restoring service and that I was required to pay an additional $400. The representative also stated that they needed supervisor approval to apply the $437.78 toward restoring service, which was denied at that time.
  
  
  Immediately after making the $400 payment during that same call, I requested to speak with the supervisor directly. I was transferred to a supervisor, who then informed me that the original representative had made a mistakethat the $437.78 should have been applied to restoring my services, and the additional $400 payment was not necessary. I was also informed that this call was recorded, and I request that the full call be reviewed and provided to the BBB.
  
  
  I did not call back later that day, contrary to what is stated in your summary. Your records are incomplete and inaccurate, and they misrepresent my actions and the core issue of my complaint. I am extremely upset and disappointed that not only was I misled during a stressful time, but your formal response to the BBB omits key facts and contains false statements about my communication.
  
  
  Again, I am requesting that the full recording of the April 4th call, in which the supervisor confirms the error and unnecessary payment, be reviewed and submitted as part of the BBB response. I believe I am owed an explanation.
  
   
  

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ended at my apartment on 3/31/2025. I keep calling Reliant to have electricity taken out of my name but my request keeps getting denied. Everytime I call customer service they cannot give me a reason to why its not allowing me to disconnect my services. Please help. I am no longer staying at the address where the electricity is on and I do not want to be responsible for someone else charges. Thank you so much for your help.

  Business Response

  Date: 04/04/2025

  Please see attachment. 

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/2/2024 I was approached by an *** canvaser at a local retail store. The *** stated that we would be eligible for a free gift card for basically listening to her pitch. When it became clear that she was trying to get me to switch electricity suppliers, I told her that I wasn't interested. She said that I could still get the card with no obligation to switch. She talked a few more minutes and I told her that I wasn't interested in the card. She kept going and I insisted several more times. She finally stated that it was OK and that she would, I assumed, delete the info she'd already gathered (basic contact info, and driver's license). She did not delete the info, and I found out on 3/3/2025 that the increase in my electric bill was because I'd been being charged since 7/2024 for ***'s service. I contacted the company on 3/3/2025, started a fraud investigation, and canceled the service. On 3/20/2025 I called back and was told that my file was transferred to the wrong **** and had been redirected. I spoke to a *** ****** on 3/27/2025 and was informed that *** found the enrollment to be legitimate, and that there is no evidence I could submit to prove that I didn't authorize the change. I requested to speak to someone higher up and was told that a supervisor would be contacting me on 3/28/2025 before 2pm EST, which never happened, and given the ticket #****** for the callback request. At this time, there is almost $550 of additional electricity charges, which is causing me a financial hardship and impending disconnection of service. I made it perfectly clear that I wasn't interested in changing suppliers and am only seeking to have the outstanding charges removed from my bill.

  Business Response

  Date: 04/10/2025

  *** Homes Response to BBB Case # ********
  
  
  
  At *** Home, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
  
  Issue
  
  NRG Home received a complaint on March 31, 2025, regarding the solicitation practices of the sales agent and disputing the enrollment of Qalil Strines *** **************** supply account.
  
  History
  Ms. ****** enrolled this electricity supply account with *** Home at ******* in *********** ** on July 2, 2024. As part of the enrollment, Ms. ****** attested that she was at least 18 years old and was authorized to make changes on the account and was presented with and accepted the Disclosure Statement for the account, which contained all required terms of the plan,including that the electricity supply plan was for a month-to-month variable price with a 3-month introductory price which continued at monthly variable pricing after the introductory period. The Terms of Service also expressly stated that *** Home does not guarantee savings and that our monthly supply prices may be higher than the utilitys supply rates. Following the enrollment, Ms. ****** was emailed the Disclosure Statement for the account, which further served to reiterate all the terms of the *** Home supply plan,including the price terms and the right to rescind the enrollment. Ms. ****** did not exercise the right to rescind,and the electricity supply account started service with *** Home on July 12, 2024, as determined by the local electricity utility, MetEd.
  
  On March 3, 2025, NRG Home received a call from Ms. ****** disputing the enrollment. The representative reviewed the details of the enrollment with Ms. ****** and offered to email Ms. ****** the enrollment documents, which Ms. ****** accepted.
  
  Later, on March 3, 2025, *** Home received an inbound cancellation order from MetEd. The *** **************** supply account stopped service on March 3, 2025, as determined by MetEd.
  
  On March 21, 2025, *** Home received a call from Ms. ****** requesting to have the enrollment documents emailed to her. The representative reviewed and rerouted the ticket opened during the March 3, 2025 call to have the enrollment documents emailed to Ms. ******* *** Home offered a follow up call to Ms. ******* which she accepted.
  
  On March 27, 2025, *** Home emailed the enrollment documents to Ms. *******
  
  Resolution
  
  Upon receiving this complaint, NRG Home investigated the enrollment and found that Ms. ******* description of the sales interaction is not in line with NRG Homes Code of Conduct. All sales agents are required to immediately identify themselves to the prospective customer by clearly stating their name, identifying themselves as a representative of *** Home, and the purpose of the solicitation. Ms. ******* concern has been escalated to our Sales Quality team for further investigation and any appropriate action will be taken to prevent future occurrences. 
  
  NRG Home called Ms. ****** to discuss her complaint and share our findings on March 31, 2025. The representative apologized for this experience and assured Ms. ****** that this complaint has been forwarded to our ** sales team for further investigation and that proper action will be taken to avoid this issue in the future. As ******** is committed to customer satisfaction, ******** offered a price adjustment for all billing cycles that *** homes supply price was higher than the utilitys default supply rate,which Ms. ****** declined. *** Home considers this matter closed.
  
  For any additional questions about this concern, please contact me at the number below. Im available Monday through Friday from 8 a.m. to 5 p.m.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  There is a total of over $600 in charges from NRG Retail Solutions, over and above what utility company charges, and *** offered a $69 payment as compensation. That is laughable! After explaining that I had entered into a payment plan with First Energy over 3 years ago, the ***resentative completely dismissed this and justified their compensation by stating "You would have had to pay the supply charges regardless of who the supplier is". Yes, that is factually correct, however, I am on an equal payment plan which already takes those supply charges into account. By FRAUDULENTLY being signed up for a switch, I was billed for the supply charges twice... Once by ***, and again from First Energy.

  As to the issue with the actual sign-up, I informed every *** *** that I spoke with that I told the *** at the ******* multiple times that I was NOT interested in switching my supplier, nor was I interested in the gift card that they were offering. After that encounter at *******, apparently a "Welcome" email and others were sent to me but I discovered them in my "Spam" folder on March 3, 2025 after I saw the *** billing on my utility bill. *** said they would conduct an investigation into the ***'s actions but that even if she, the ***, were found to have done something frankly illegal, that it wouldn't have any bearing on my case because they deemed the sign-up as authentic. How can it be authentic when I ***eatedly told the *** that I wasn't interested. I asked how I can submit evidence that I did NOT agree to this switch, and I was told that there was nothing I could provide. When I told them that I had been in contact with ******* to see if they had any camera footage of the encounter, I was asked "What would the purpose of that be?" Obviously the purpose would be to provide video and audio of the interaction, and subsequently prove that I didn't agree to switch my utility supplier. But, I was told that there was no way to submit that information. *** told me to contact my *************************, after I'd already told them that the *** wouldn't be able to assist me because the supplier in question is not in my state. I have no assistance available to me because of this one fact, NRG being from another state, which is why I've never entertained the idea of changing utility suppliers. All I've asked is for the $600+ in charges to be removed from my bill because I never authorized a change, and verbally stated as much directly to the ***resentative at the ******************* I am now facing service termination because of these additional charges that I verbally declined multiple times before the change took affect.

  
  Regards,
  
  
   

  
  

  Business Response

  Date: 04/10/2025

  NRG Home is sorry to hear Ms. ****** is dissatisfied with the resolution offered.  NRG Home has offered a price adjustment for the difference between the supply price invoiced by *** Home and the utility's default supply rate.  ************* was told, supply charges are not an additional charge, they are the charges for the energy consumed at the service address.  ************* was double billed supply charges by her utility company, she would need to contact her utility to address that issue as the utility handles billing not the supplier.  *** Home and our supply price would be included as a line item on the monthly utility bill provided by the utility, and a separate line would show the distribution and service charges invoices by the utility. All utility consumers are invoice for both supply charges and distribution charges regardless of their supplier choice.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our electricity bill has been skyrocketing to a level that cannot be explained and we were told to contact another provider that ***** on $179.00 that we never aproved upon opening this account for a check on our meter and usage. We have never gotten any communication on our bill broken down and sent to our mailing address as requested and between this phantom company and Reliant are getting no answers on why our bill continues to be wildly high. We are not alone in this complaint. All we asked for were timely mailed documents with bill break downs. Now this company will not allow us to leave their services and no supervisor is ever able to assist with our meter reading request. They are consistently sending us mail when it involves cutting off our services at the last minute but have not once sent a bill to our address that did not include a disconnect notice.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to use this company in place of my electric supplier AES because they told me they were cheaper and even showed me documentation of their lower rates. I dont know what happened because I only signed for a year and 2 years later *** told me I was still with them. I called AES because my bills had doubled within the past 6 months. That is when they made me awarerelaomt was doing my billing and charging me 4 cents more a Kw because AES only charges 8 cents. Reliant has been charging me $80 more than AES was. I never received any contact from them telling me about a price increase. In fact I have never even received any correspondence from them ever. I called them complaining and wanted a refund from when the price increased and was told no.

  Business Response

  Date: 04/07/2025

  At *** Home, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
  
  Issue
  
  NRG Home received a complaint on March 28, 2025, regarding the pricing of ****** ****** ******************** supply account.
  
  History
  
  Ms. ***** enrolled her electricity supply account with *** Home at ******* in ******************, ** on June 29, 2023. As part of the enrollment, Ms. ***** attested that she was at least 18 years old and was authorized to make changes on the account and was presented with and accepted the Terms of Service for the account, which contained all required disclosures, including that the electricity supply plan was for a 12-month term fixed supply price that continued on monthly variable pricing after the initial term. The Terms of Service also expressly stated that *** Home does not guarantee savings and that our monthly supply prices may be higher than the utilitys supply rate. On June 30, 2023, Ms. ***** was emailed the Terms of Service for the account, which further served to reiterate all the terms of the *** Home supply plan, including the price terms and the right to rescind the enrollments. Ms. ***** did not exercise the right to rescind, and the electricity supply account started service with *** Home on July 13, 2023,as determined by the local electricity utility, ************.
  
  As of June 15, 2020, ******** began employing a contactless enrollment process that enables a prospective customer to complete the enrollment transaction and sign the enrollment authorization documents for sales occurring at retail/event locations on the customers personal mobile device and without any participation by the sales agent. This method was vetted with **** Staff before being implemented. The customer is prompted on their mobile device to review the disclosures, check boxes to acknowledge that he/she intended to enroll (or not), sign and submit the enrollment form. A copy of the enrollment form is created and emailed to the customer as a result of the process. The signed enrollment form is included with the complaint response documents.
  
  On May 20, 2024, *** Home mailed Ms. ***** a Contract End Notification alerting that her contract would end on July 13, 2024, and that after that date, the service would continue on a monthly variable pricing plan.This notice also included a new Disclosure Statement and her new per kWh supply price. 
  
  On February *******, *** Home received a call from Ms. ***** requesting to cancel her account. The representative immediately processed the cancellation request. The *** **************** supply account stopped service on March 12, 2025, as determined by AES Ohio.
  
  Resolution
  
  Upon receiving this complaint, *** Home reviewed the account and communication history. *** Home found no communication prior to the February 17, 2025 call requesting to cancel the account. Regarding the pricing, Ms. ***** chose to enroll the electricity supply account into a ******** term fixed supply price that continued on monthly variable pricing after the initial term. These pricing terms were clearly detailed and explained in the Terms of Service presented to and accepted by Ms. ***** during the enrollment and sent to her afterwards. The Terms of Service also expressly stated that *** Home does not guarantee any savings and stated that *** Homes monthly prices may be higher than the utilitys rates. The account was invoiced according to the accepted pricing terms and based on the usage data received from both AES Ohio.
  
  NRG Home spoke to Ms. ***** regarding this BBB complaint on April 1, 2025. The representative confirmed that the *** **************** supply account stopped service on March 12, 2025. While going over the details of the account, Ms. ***** realized she was speaking to *** Home and stated that she wanted to speak to the Better Business Bureau and requested that she be added to the Do Not Contact list and disconnected the line. As requested, *** Home added Ms. ****** information to the Do Not Contact list. Should Ms. ***** want to discuss any remaining concerns related to her supply account, she is welcome to contact *** Home at ************. Home considers this matter closed.
  
  For any additional questions about this concern, please contact me at the number below. Im available Monday through Friday from 8 ****** 5 p.m.
  

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had an ongoing battle trying to settle our account for months. ******************** refuses to cooperate and settle the account. First they would not acknowledge payment that had already been made with proof of bank statements and then refused to remove a tampering charge for an address that we no longer lived at for over one thousand dollars and could not provide any proof or information about said tampering.

  Business Response

  Date: 04/04/2025

  Please see attachment. 

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************** is unable to provide an explanation for the five-hour usage charge on my bill despite the fact that I had no electricity due to a transformer blowout on Sunday, January 26, 2025? -----I'm having trouble understanding why my electricity usage was higher on days when I wasn't home on weekends, and how I used ***** kWh one day of electricity when the temperature was 12/23, compared to ***** kWh the following day when the temperature was 9/30. It seems like there numbers don't add up. I have contacted both companies by phone. Requested to speak with a supervisor or manager for a clearer explanation, but was told to wait for a callback. Asked them to call me when I'm available on Friday-Sundays or weeknights but NO CALL BACK from both companies.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a new plan in July of last year.. I was suppose to get 2 50$ and 1 100$ bill credit over the period of 22 months. The plan took effect first of Oct..when I received my bill it showed I only got 3 25$over 22 months I called them said that was my plan that they have none with the 2/50 and 1/100 offer.. I asked her if she seen her commercials because that's what they are advertising..at the time I had no proof because I never saved the email..but at first of year they sent me a email stating last years service and my plan which states exactly what I said I sent them the email and I found the email I thought I erased stating what my new plan is so I sent that to them also..both emails are stating exactly what my plan is but they are refusing to honor it...what can I do to get them to honor my plan.Also my son is being told same thing and so is one of my co workers..they send you email stating what your plan is but refuse to honor it..My plan also said my kwh would go to 20 cents which I was fine with as long as I got credits I was suppose to get..Please feel free to call me if needed ************..I have printed up the emails if you wish to see them I can fax them to you,,,thank you ****** ******* This is Reliant Energy

  Business Response

  Date: 03/18/2025

  Please see attachment. 

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had set up PREPAID electric at a house I was renting out, I never got the electric on as it was leased before 30 day period and Reliant never connected it. 1. it was prepaid and had no fee's 2. it was never connected. In fact I paid a prepaid deposit amount of $67 yet they never turned on the electric and it was turned on by the tenant they reported $220 to collections on my credit when I never even had the electric and what was to be was prepaid!! They need to remove this from my credit immediately I don't owe them anything

  Business Response

  Date: 03/25/2025

  Please see attached response. Thank you.