Customer ReviewsforTomorrow Energy

So last night at 7pm, I got a knock at the door. A person named Broderick ****** from Tomorrow Energy said he was conducting a government audit of energy bills and demanded to see my apartment gas and electric bills here in Pittsburgh. It is quite plainly posted that solicitation is banned by the owners of my apartment complex. When I said Gee, no thanks, he became argumentative and said Tomorrow Energy would send someone else. I got his photo and ID information and let him know I’d call the police if I ever found him on the property again.

Good day Mr. ***, We are sorry to hear about your recent experience with the independent sales agent. We take these matters seriously and would like to assure you that our company does not condone such behavior. Please note that we have reported the incident to the appropriate department to address this issue and prevent it from happening again in the future. We want to thank you for bringing this matter to our attention and if you have any additional questions or concerns, do not hesitate to reach out to us via email at [email protected] or by contacting our customer service line at 1-888-682-8082. Kindest regards.

This people are SCAMMERS!!!! They came to my apt ! Bills under my name ! They knock on the door and my mom lives with me which she don’t know any English they got her and now they charging me 1,500 with out my consent !!! Taking advantage of my poor mother thinking they were Elizabeth town gas !!! Are u serious u want to take peoples money just like that ! I’m getting ready to get a lawyer !!! This is crazy !!!

Good day Ms. ******, Thank you for leaving us your review. We greatly appreciate your feedback. Upon reviewing your account, it appears that you have been in direct communication with our customer care team regarding your concerns. This morning, you spoke with our representatives and accepted the proposed resolution. We're glad we could address your concerns and assist you in resolving the issue. If you have any further questions or need additional assistance, please don't hesitate to give us a call at 1-888-682-8082 or email us directly at [email protected]. Hope you have a great day.

The rep that came to my door said I would be saving money. On the contrary my bill has went up drastically and now that I have canceled them I still owe them almost 300 dollars. They can not explain to me why my bill has went up so much nor why I still owe them money. They are a total scam.

Good day Ms. Maysonet, thank you for reaching out to us. We apologize for any confusion regarding your energy bills. Our records show that you enrolled your electric and gas accounts with Tomorrow Energy on April 7, 2023. The electric account was enrolled on a 4-month term, and the gas account on a 12-month term that offered fixed-rates. In regards to your electric account, our records show that two renewal notices were sent to you on July 6 and July 19, 2023, before the expiration of the fixed-rate term. Regarding your cancellation request, our records confirm that you contacted us on February 19, 2024, requesting to cancel both services. Tomorrow Energy promptly initiated outbound drop transactions to your utilities in response to your request. As of today, your electric account ended on February 19, 2024, and the gas account ended on March 16, 2024. Please note that termination dates are determined solely by the utility and not Tomorrow Energy. We thank you for giving us the opportunity to address your concerns. If you have any further questions or need assistance, please don't hesitate to reach out to us via email at [email protected] or by contacting our customer service department, 1-888-682-8082. Best regards.

Charged us triple than our normal energy company. During our contract with them they switched between 3 energy providers without our consent or any notification. They have been claiming they're with our area energy company asking to see our bill this company is running a scam. I'm here warning customers and hopefully taking further action against them.

We appreciate your feedback and apologize for any confusion you experienced during your time with us. Upon reviewing your account, we found that you were enrolled in a 24-month plan that offered a fixed rate of $0.2109/kWh, with an expiration date set for September 2024.Most recently, you contacted us and requested the early cancellation of your fixed-rate term to return to your local utility. Our customer care agent successfully processed your cancellation request and waived the early termination fee as a courtesy. Your account with Tomorrow Energy terminated effectively on February 16, 2024. Please note that from the time of your enrollment, you have consistently remained a customer of Tomorrow Energy, and we can assure you that you have not been switched around. We value your feedback, and if at any point you have any further questions or concerns, please don’t hesitate to reach out to us via email at [email protected] or by contacting our customer service line at 1-888-682-8082. Thank you.

My contract ended while I was in Antartica for 2 months. My contract rate was 11.24cents per kwh. Upon my return, my account went to month to month at which point they billed me 23.34cents per kwh. No where in the contract does it say this. There should be racketeering laws applied to this practice.

We understand your frustration and apologize for any inconvenience you experienced regarding the transition of your account from your contracted rate to the month-to-month rate upon your return from Antarctica. Tomorrow Energy’s Terms of Service provide as follows: “A contract-expiration notice will be sent to you at least thirty (30) days prior to the end of your contract term. If you fail to take action to ensure the continued receipt of retail energy service upon the contract’s expiration, you will automatically continue to be served by Tomorrow Energy pursuant to a variable-rate product on a month-to-month basis unless you select another product or retail energy supplier.” Upon reviewing your account, we found that two renewal notices were sent to you on November 2, 2023, and November 14, 2023, prior to the expiration of your contract on January 5, 2024. These notices were intended to inform you about the upcoming changes to your rate and provide you with the opportunity to make any necessary adjustments to your plan. Please note that per your cancelation request, your electric account with Tomorrow Energy has successfully terminated effectively on January 26, 2024, and your services have been returned to your local utility. If you have any further questions or concerns, please reach out to us at [email protected] or by contacting our customer care department at 1-888-682-8082. Best regards.

I CAN NOT STRESS THIS ENOUGH: PLEASE DO NOT SIGN WITH TOMORROW ENERGY THEY WILL COMPLETELY **** YOU OVER. A person came to my door and completely lied to me, and now I am completely ****** over because of their prices that were supposed to be better.

Good day Mr. ******, We apologize for your recent experience and appreciate your feedback. Please note that your concerns are being addressed accordingly. Following our call, we’ve processed the cancellation request for both your electric and gas accounts and waived the $75.00 early termination fee for each account. Additionally, we’ve added your phone number and address to our internal DNC/DNK list to prevent any future solicitations. Please keep the cancelation confirmation numbers for your records: 95488 for the electric and 95489 for the gas account. If you have any further questions or need assistance, please do not hesitate to contact our customer care department at 1-888-682-8082 or email us directly at [email protected]. Thank you for your time!

Bad training to their sellers never say what they are doing they pretend to be peco workers, in the end they tell you that the electricity you sign here is very high so that they go down, which they make you a contract, today December 23 it happened to me and now I am seeing how I cancel the contract I already sent emails I tried to call but it says that they are already closed

Hello Mr. *******, We would like to sincerely apologize for any inconvenience you may have experienced. Our aim is to provide transparent and respectful service at all times. We have shared the details you provided with the appropriate department for further review regarding the independent sales agent. Additionally, we've received your call regarding the request to cancel the enrollment, and we've initiated the cancellation process. Should you have any further questions or concerns, please don't hesitate to reach out to us at [email protected] or by phone at 1-888-682-8082.

I’m just noticing that my electric bill is being charged from Tomorrow Energy and I have never given my info to this company, I was wondering why my bill was getting high and I see that I was getting double charged. How do I get reimbursed for all of the charges that I knew nothing about?

Good day Ms. *****, we appreciate you reaching out to us about your concerns. After thoroughly reviewing your account, we found that the enrollment with Tomorrow Energy was authorized by you on August 18, 2023, through a door-to-door sales agent. Per our records, you requested to cancel the service with Tomorrow Energy on December 27, 2023. Your cancellation request has been processed and has been accepted by your local utility with the account termination date set for January 2, 2024. Please note that the termination dates are solely determined by your utility and not Tomorrow Energy. Lastly, as a gesture of goodwill, the early termination fee was also waived for you. Please feel free to reach out to us via phone or email at [email protected] if you have any additional questions or concerns. Kindest regards.