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Tomorrow EnergyThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.06/5 stars
Average of 83 Customer Reviews
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Review fromMichael B
Date: 01/07/2025
1 starStarted off with great rates, but because of some financial difficulties we had to set up a payment plan with our local electric company. Tomorrow energy immediately threatened to close our account after it fell only one month behind. I called and explained our situation and they said they don't accept payment plans, which tells me that they really don't care about their customers and only want to make that almighty dollar. I actually went on their site and paid the past due. They called me and said it was unacceptable because the money had to go through my local company. They refunded the money and still threatened cancellation, but would waive the early cancellation fee (which they did and I am grateful). Finally, when our outstanding balance was only $13 and change, they cancelled us. This company may have some low electrical rates, but their customer service is lacking. Horrible experience, don't waste your time.Review fromElizabeth M
Date: 09/12/2024
1 starElizabeth M
Date: 09/12/2024
This sales representative came to my door talking about how it was just setting up a rewards program that my whole apartment complex was getting signed up for, I told him I was new to OH did not know how these things worked and that I didn’t want anything to change to make sure he was not signing me up for anything I did not understand. He assured me nothing would change with my electricity business, that I would just receive emails with rewards. It was not until A YEAR plus, I had a hiccup with *** about my billing and that is the only reason why I found out that Tomorrow Energy was charging me something at all,*** representative explained to me who they were and what they do. I immediately called Tomorrow Energy because that was something I did not know was happening. When the first representative I spoke to from Tomorrow Energy tried to confirm my phone number, it wasn’t even mine or the name they gave me had MY last name but it was clearly not me, it was someone else’s first name that I DO NOT recognize. I immediately canceled services and a case was opened, however their resolution was that it was a valid enrollment since “the person” they spoke to gave authorization, which was they fake name with my last name, and even tho I informed them there is no such person they did not care or were even concerned that this employee is doing this SCAMS, taking advantage of people, I understand I received a service at the end of the day but it was a service that I DID NOT want nor did I AUTHORIZE. They gave me $48 dollars as a credit for my bill, and said that they had other clients they had to attend to, and they will add me to the DO NOT NOCK LIST. Still in shock I tried to emphasize my concern of how someone can just come to your house use a fake name and phone number to enroll you an authorize a service you are not even aware you are being enrolled and CHARGED for! But they don’t seem to take these things seriously as they claim they do! Beware of this company!Tomorrow Energy
Date: 09/18/2024
Good day Ms. Merida, thank you for contacting us and providing us the details of your concerns. We would like to sincerely apologize for the inconvenience and frustration you have experienced. We take your concerns seriously and want you to know that we are here to help. We’ve been attempting to reach you regarding further resolution of your concerns, but we have been unable to connect with you. Please give us a call Monday – Friday at 1-888-682-8082 from 8 am to 5 pm EST or email us directly at [email protected], and we will be happy to resolve this matter as soon as possible. Thank you for your patience, and we hope to hear back from you soon. Kind regards.Review fromEthel L
Date: 09/05/2024
1 starEthel L
Date: 09/05/2024
SCAM SCAM SCAM!!!! ?????????????I thought it was a scam!!!?????????????????????. I’m calling now! Dude came by yesterday. Fake consumers energy jkt. He also had a consumer energy bill on his clip broad. Wasted 30 mins of my time, talking fast about saving money! This company I’m sure they are aware of this. What a ****** job!!!Tomorrow Energy
Date: 09/09/2024
Good day, Ms. Loyd, Thank you for your feedback. We are sorry to hear about the incident you experienced with the independent sales agent, and we want to assure you that we take matters of this kind very seriously. We have noted the information you provided and have taken the necessary steps to thoroughly review the situation. Your cancellation request has been processed, and your details have been added to our internal DNK/DNC list to prevent any future solicitations. If there is anything else we can assist you with, please don't hesitate to email us at [email protected] or contact us at 1-888-682-8082.Review fromRobert N
Date: 08/31/2024
1 starRobert N
Date: 08/31/2024
Scammer came to my door and pretended to be a member of my energy company and tricked me into signing a contract. Do not trust these people, if anyone comes to your door do not sign anything. I am going to look into reporting this company to the authorities for misrepresentation.Tomorrow Energy
Date: 09/04/2024
Good day Mr. Necciai. We sincerely apologize for the experience you had with the independent sales representative. We take allegations of misrepresentation seriously and have initiated an investigation into this matter. Please note that the enrollments associated with your address have been canceled prior to activation and your concerns have been forwarded to the appropriate department for further review of the sales agent involved. Additionally, we have entered your address and phone number to our internal Do Not Contact / Do Not Knock list to prevent any future solicitations. If there is anything else we can do to address your concerns please contact us directly at 1-888-682-8082 or via email at [email protected]. Thank you for allowing us the opportunity to address your concerns.Review fromKieran E
Date: 07/19/2024
1 starKieran E
Date: 07/19/2024
SCAM, even if you get talked into signing up by the door to door people, call when they leave and cancel. 1.888-682.8082Tomorrow Energy
Date: 07/23/2024
Thank you for your feedback. We’re really sorry to hear that you had a negative experience with the independent sales agent. We always aim to provide transparent and helpful information to all. If you have any issues or concerns, please reach out to us directly by calling our customer care team at 1-888-682-8082 or by emailing us at [email protected]. Thank you once again for bringing this to our attention. Kind regards.Review fromTamara L
Date: 06/21/2024
1 starScam, came to my door saying they were sent by DTE to let me know they were there because they sent me letters saying their rate was cheaper than the company I had, asked to see my bill. Showed me DTE rate and said that I was paying alot more with the supplier I had and he was here to switch me to DTE, LIARS!!!!!!!, I was switched to tomorrow energy and am paying 2.5 times more than DTE.Review fromMad M
Date: 05/24/2024
1 starMad M
Date: 05/24/2024
So last night at 7pm, I got a knock at the door. A person named Broderick ****** from Tomorrow Energy said he was conducting a government audit of energy bills and demanded to see my apartment gas and electric bills here in Pittsburgh. It is quite plainly posted that solicitation is banned by the owners of my apartment complex. When I said Gee, no thanks, he became argumentative and said Tomorrow Energy would send someone else. I got his photo and ID information and let him know I’d call the police if I ever found him on the property again.Tomorrow Energy
Date: 05/30/2024
Good day Mr. ***, We are sorry to hear about your recent experience with the independent sales agent. We take these matters seriously and would like to assure you that our company does not condone such behavior. Please note that we have reported the incident to the appropriate department to address this issue and prevent it from happening again in the future. We want to thank you for bringing this matter to our attention and if you have any additional questions or concerns, do not hesitate to reach out to us via email at [email protected] or by contacting our customer service line at 1-888-682-8082. Kindest regards.Review fromOmayra C
Date: 05/06/2024
1 starOmayra C
Date: 05/06/2024
This people are SCAMMERS!!!! They came to my apt ! Bills under my name ! They knock on the door and my mom lives with me which she don’t know any English they got her and now they charging me 1,500 with out my consent !!! Taking advantage of my poor mother thinking they were Elizabeth town gas !!! Are u serious u want to take peoples money just like that ! I’m getting ready to get a lawyer !!! This is crazy !!!Tomorrow Energy
Date: 05/07/2024
Good day Ms. ******, Thank you for leaving us your review. We greatly appreciate your feedback. Upon reviewing your account, it appears that you have been in direct communication with our customer care team regarding your concerns. This morning, you spoke with our representatives and accepted the proposed resolution. We're glad we could address your concerns and assist you in resolving the issue. If you have any further questions or need additional assistance, please don't hesitate to give us a call at 1-888-682-8082 or email us directly at [email protected]. Hope you have a great day.Review fromJulie M
Date: 03/25/2024
1 starJulie M
Date: 03/25/2024
The rep that came to my door said I would be saving money. On the contrary my bill has went up drastically and now that I have canceled them I still owe them almost 300 dollars. They can not explain to me why my bill has went up so much nor why I still owe them money. They are a total scam.Tomorrow Energy
Date: 03/27/2024
Good day Ms. Maysonet, thank you for reaching out to us. We apologize for any confusion regarding your energy bills. Our records show that you enrolled your electric and gas accounts with Tomorrow Energy on April 7, 2023. The electric account was enrolled on a 4-month term, and the gas account on a 12-month term that offered fixed-rates. In regards to your electric account, our records show that two renewal notices were sent to you on July 6 and July 19, 2023, before the expiration of the fixed-rate term. Regarding your cancellation request, our records confirm that you contacted us on February 19, 2024, requesting to cancel both services. Tomorrow Energy promptly initiated outbound drop transactions to your utilities in response to your request. As of today, your electric account ended on February 19, 2024, and the gas account ended on March 16, 2024. Please note that termination dates are determined solely by the utility and not Tomorrow Energy. We thank you for giving us the opportunity to address your concerns. If you have any further questions or need assistance, please don't hesitate to reach out to us via email at [email protected] or by contacting our customer service department, 1-888-682-8082. Best regards.Review fromJoeThomas
Date: 03/14/2024
1 starJoeThomas
Date: 03/14/2024
Charged us triple than our normal energy company. During our contract with them they switched between 3 energy providers without our consent or any notification. They have been claiming they're with our area energy company asking to see our bill this company is running a scam. I'm here warning customers and hopefully taking further action against them.Tomorrow Energy
Date: 03/18/2024
We appreciate your feedback and apologize for any confusion you experienced during your time with us. Upon reviewing your account, we found that you were enrolled in a 24-month plan that offered a fixed rate of $0.2109/kWh, with an expiration date set for September 2024.Most recently, you contacted us and requested the early cancellation of your fixed-rate term to return to your local utility. Our customer care agent successfully processed your cancellation request and waived the early termination fee as a courtesy. Your account with Tomorrow Energy terminated effectively on February 16, 2024. Please note that from the time of your enrollment, you have consistently remained a customer of Tomorrow Energy, and we can assure you that you have not been switched around. We value your feedback, and if at any point you have any further questions or concerns, please don’t hesitate to reach out to us via email at [email protected] or by contacting our customer service line at 1-888-682-8082. Thank you.
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