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Find a Location

Luna Furniture has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Luna Furniture

      7010 Harwin Dr Unit A Houston, TX 77036

    • Luna Furniture

      16525 North Fwy Houston, TX 77090

    Business ProfileforLuna Furniture

    Furniture Stores
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company specializes in all types of home furniture. Furniture for the Living Room, Dining Room, Bedroom, Children's Room, and Office; including mattresses, and fine home decor pieces. Luna strives to offer luxury items at reasonable prices.    

    Business Details

    This is a multi-location business.

    Find a Location

    Luna Furniture has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Luna Furniture

        7010 Harwin Dr Unit A Houston, TX 77036

      • Luna Furniture

        16525 North Fwy Houston, TX 77090

      Location of This Business
      7010 Harwin Dr Unit A, Houston, TX 77036
      BBB File Opened:
      4/16/2020
      Years in Business:
      4
      Business Started:
      12/5/2019
      Business Incorporated:
      4/1/2016
      Type of Entity:
      Corporation
      Business Management
      • Mr. Orhan Ilhan, President
      Contact Information

      Principal

      • Mr. Aaron Demir, General Manager

      Customer Contact

      • Mr. Aaron Demir, General Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      24 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/13/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I ORDRED AN ELSHA IVORY BOUCLE DOUBLE CHAISE SECTIONAL FOR 1 899.00 AND ADDITONAL 37.90 FOR SHIPPING PROTECTION IN TOTAL I PAID 1.936.90 ORDER NUMBER *****. NOV 17, 2023, THE FIRST DELIVERY I GOT THE SECTIONAL WAS VERY BADLY TORN AND DAMANGE I DID NOT ACCEPT IT ....I GOT ANOTHER DELIVERY TODAY DEC 13 2023... THE SAME DELIVERY GUY AND THE SAME ISSUE! HE WAS UPSET FOR ME HE TOOK PHOTOS AS WELL AS I DID AND ONCE AGAIN THE SECTIONAL WAS TORN AND VERY BADLY DAMANGED WHY WOULD I ACCEPT THAT BADLY DAMANGE.ONCE AGAIN .... YET LUNA WILL REFUND ME MY MONEY INSTEAD THEY SAID I NEED TO TAKE IT AND LOOK FOR MORE DAMANGE AND MAKE A CLAM WHY? THAT MAKES NO SENSE AND ITS NOT RIGHT I PAID FOR A NEW SECTIONAL..... THE SECTIONAL DID NOT GET DELIVERED IN NEW CONDITION FOR A SECOND TIME.... ALL I WANT A REFUND THATS IT..... THEY ARE TELLING ME I SHOULD BE UNDERSTANDING WITH THEM AFTER NOT ONE TIME BUT TWICE SAME DELIVERY ISSUES. THEY ARE INSULTING TO ME AS A COUSTEMER WHY AM I AM BEGGING FOR MY MONEY BACK ON DAMANGE GOODS

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dr. Chantale L

      1 star

      11/28/2023

      Furniture was Supposed to be delivered today, They emailed and said the Furniture went to Dallas TX, But it's supposed to be here in Kingwood TX.. I ask can they do a setup of the bed then scents they have inconvenient me, there online Supervisor Mary said No we will have to charge for that but we can delivere it Saturday, I wouldn't advise anyone to get anything from these people..and I will be posting the up date from this mess with this company..Soon..

      Local BBB

      BBB of Greater Houston and South Texas

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