Business Profile
Furniture Stores
Star FurnitureHeadquarters
Reviews
21 Customer Reviews
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Review from Jessica R
1 star02/26/2025
Do not purchase from star furniture. They will not inform or provide you with manufacturer warranty information then will claim the warranty has been voided and that they can do nothing because the manufacturer has tied their hands. Our one year old mattress has deep wells where we sleep, it has been marked as defective by THEIR furniture techs. But after confirmation of defect they now claim our warranty is voided. DO NOT BUY FROM STAR FURNITURE.Review from Michael C
1 star12/04/2024
Purchased a warranty for stain removal and was told they are normal wear and tear. The company declined the cleaning. Completely fraudulent and worthless. Buyers beware!Review from John j
1 star03/06/2024
I purchased bed in the start furniture outlet. I know it will have imperfections or damage, but when I got it home and tried to install it, the center beam is shorter and lower than sideboard, which means that the bed itself is broken. I can accept normal damage but not the broken bed. when I purchased the bed, the bed was covered by the mattress and slats, and I was not able to see whats under those things. I totally do not expect that this would happen. and their customer team basically told me to fix it myself or throw it away. shouldn't they be responsible for fix this issue? the staff in their store clearly knows the center beam issue but they did not tell me. they watched me to purchased this damaged bed and cost about $1000.Review from Mary M
1 star02/05/2024
They won’t let us return our brand new items!!! We purchased a couch and love seat set. Once they were delivered, we discovered that they DO NOT work with our house or color schemes!! These people will NOT even allow us to return them; even though nothing we signed says that all sales are final and they are brand spanking new with the tags on!! We are beyond frustrated. They didn’t even offer a store credit for something else!!!Review from Rick U
1 star01/06/2024
Horrible is the best description! We have been trying to resolve an issue with some bedroom furniture we bought right before Thanksgiving. The dresser wood is flaking on the drawer and top of the dresser and one of the night stands. I’ve contacted customer care who told me to send pictures. Which we did. Response was to be 24-48 hours…going on 2 weeks now. When I contact them, NO response. When I went to the store to discuss, they turned me away and said only customer care could resolve. What a way to treat your customers! Oh yeah, we also paid for the 5-year furniture protection!!! Not sure what the good that is for if they won’t respond or acknowledge receipt or issues. Stay away from buying from them! Never have had an issue with other furniture; Crate & Barrel, Gallery Furniture, Arhaus. If any issues with their product, it’s resolved quickly. Extremely disappointed in such a short period of time!Review from Carol R
1 star01/04/2024
Do NOT buy from this company they are crooks and do not honor what they say. After 4 deliveries of defective wooden tabletops, they refused to refund our money so they offered us a $300 refund if we would agree to keep the last one since it was the least damaged of the 4 tops. 6 weeks later no refund, no response to email requests and now even their corporate customer service department is not answering calls. Such a rip-off. The first delivery driver told us that they had a customer who had 6 different tabletops delivered before they got one that wasn't damaged. Guess we should have kept letting them deliver tops until we got a decent one - now we are stuck with a defective top and received no compensation for keeping it. Deplorable behavior from a supposed "reputable" retailer. Never again.Review from Linda F
1 star01/04/2024
Beware of this company! Decent furniture and friendly sales staff, but in paying my bill 2 months early to avoid interest, I entered my bank account number incorrectly. They charged me $42.90 for a 'returned debit', without the courtesy of a phone call. I am a good and loyal customer, but when I called their customer care department, I was told this was sent to collections (only 3 days later!) and I should talk to the collections department. Of course, the collections department was out till Jan 8th, so I called the store and talked to the manager. He said I could come in on Jan 8th and he would help me call by dialing the number for me but he could not influence them to do anything about it. I thanked him and said I could dial the number myself. He only added insult to injury! Yes, it was my error, but a longstanding and loyal customer should receive the courtesy of a phone call before taking collections action, which could damage my credit score! No more business from me!Review from Jann C
1 star12/10/2023
Awful service. We have waited over a year for what is supposed to be an easy fix for our insured furniture. It makes me furious month after month when they say they will fix it and don't. I will never buy anything from Star Furniture again. Save your money!Review from Connie F
1 star11/29/2023
Very bad customer service and poor quality furniture they suppose to credit my delivery fee after I switch to leather, because first living room was really poor quality had defects its been over three weeks that they deliver my furniture and nothing. First and last time buying from this store. Furniture is not good quality do not go by the looks. The sales person was really nice but everyone else do not want to be bother with complaints and we cannot go in the web site to see our credits.I really regret purchasing from this store.Review from Ann S
1 star07/10/2023
DO NOT BUY FROM STAR FURNITURE! Originally we purchased 2 oversize chairs in 2011. They have been very good chairs but now the seat cushions need to be replaced. I remember when we bought them they had tried selling us their warranty pkg but we opted out as the chairs and ottomons totaled nearly 5 thousand dollars! I felt confident that we would not have any issues replacing the foam in the cushions as they portray themselves as high end. Store.1.5 months ago I started trying to replace the cushions and got a huge run around from the San Antonio store. Receptionist is extremely rude and obnoxious. I was referred to Houston. They took about 3 weeks to let me know they have the foam replacements based on our original order number but it could take up to 120 days to receive. These cost 200.00 each plus shipping. I agreed. I received 1 cushion about a week later. Of coarse it's the wrong size about 8 inches. Too short. I went to cancel and they told me the one I already received I could not get my money back and they will look into the one on back order due in Oct to see if they can return my money. Do not be fooled by these folks. Their furniture may look nice but the rest is all smoke and mirrors. I don't know how they can keep the doors open. I will never buy from them again!
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