Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Waste Management has 643 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWaste Management

            Garbage Removal
            Multi Location Business
            BBB accredited business

            Current Alerts For This Business

            Alert:

            WM has requested that before filing a complaint with your BBB:

            Consumers email us directly at [email protected]. Our goal is to ensure your concern is directed to the corporate team we have in place, to resolve your matter quickly.

            Contact Information

            800 Capitol St Ste 3000

            Houston, TX 77002-2945

            Visit Website
            Email this Business
            (800) 796-9696

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.07/5

            Average of 2,084 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3,003 complaints closed in last 3 years

            910 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/24/2001

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company provides the collection and disposal of waste, construction debris, and trash.

            Business Details

            This is a multi-location business.

            Find a Location

            Waste Management has 643 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              800 Capitol St Ste 3000, Houston, TX 77002-2945
              Email this Business
              BBB File Opened:
              1/1/1991
              Years in Business:
              54
              Business Started:
              1/1/1970
              Business Incorporated:
              1/1/1971
              Accredited Since:
              9/24/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              46300
              Alternate Business Name
              • Waste Management of Ohio, Inc.
              • Waste Management (Gastonia)
              • Waste Management of Sacramento
              • Waste Management of Pinellas
              • Transamerican Waste
              • U S A Waste Services, Inc.
              • Waste Management Of Colorado, Inc.
              • Waste Management of Minnesota, Inc.
              • Waste Management Of Alameda County
              • Bagster
              • Waste Management, Inc.
              • Grand Central Sanitation Inc.
              • Deffenbaugh of KC Hauling
              • L and K Services
              • Waste Management of KS - Topeka
              • Waste Management of St. Joseph
              • Garbage Man, A Green Company
              Business Management
              • Mr. James Fish, CEO and president
              • Ms. Melanie Dobson, Chief Executive Director
              • Ms. Kathleen Mazzarella, chairman of the board of directors
              Contact Information

              Customer Contact

              • Ms. Melanie Dobson, Chief Executive Director
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              3,004 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/25/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I live at *** * ****** *** ********* ** and on the 19th of June waste management failed to pick up my two recycling bins full of cardboard and plastic wastes I called waste management and they did not answer it was too late they sent out an e-mail on the 20th and the 21st stating that the recycle bins would be picked up on both of those days they never showed up once again on the 24th I called waste management and they failed to pick it up the 25th once again they sent an e-mail and failed to pick it up I have been given lip service by this company and they have my money already with property tax where it's hard to live as it is paying all this money to the city and all the tax rolls can you please use your contact at waste management and get to the bottom of this and tell them to do their job because I'm at the point where I'm going to seek other help to get them to do their job thank you and I appreciate you.
              Read More
              Read 3003 More Complaints

              Customer Reviews

              2,084 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Theresa O

              07/17/2024

              Terrible business. Keep raising their rates and do not provide a service. Missed pickup 3 times last quarter and many times in the past. Missed pickup last week, but picked our neighbors garbage up. Just paid the bill through September and they will not refund after cancelation of service. They are incompetent crooks. 1 star is too high of a rating.

              Waste Management Response

              07/18/2024

              Theresa, I apologize for your experience & understand your frustration. I would like an opportunity to review your account and ensure any outstanding issues have been resolved. Please send your account information to [email protected] (Subject: BBB REVIEW) or call 1-713-512-6200 option 3. Thank you.
              Read 2083 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.