We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Global Air Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an A/C unit on 12/11/2020 and was given 10yr warranty for it. Currently my A/c is not functioning properly and need Global Air Services to take a look at it since its under warranty. Unfortunately I have not been able to reach the company, I have called multiple times on different days and different numbers, but havent had any success speaking to a representative to resolve this issue.I would like to get some help with contacting the business and get my A/C reviewed and fixed.

    Business Response

    Date: 07/12/2024

    Hello, this customer has already reached out and spoke to our service team around 2:45pm 7/12/2024, customer is under the manufacturer warranty as his labor warranty is only for one year and its already expired, this customer has done multiple jobs with us with no issues but has left an outstanding balance for previous service call that he has not payed for since 2021. We already informed him that for us to send a tech out he would have to pay the outstanding balance on his account and the trip charge for the tech to go to his residence to inspect the fault with his unit and we would inform him what the issue/repair would be, we are awaiting payment so we can have a tech out at this location tomorrow between the time of 11am - 2pm. We have a cue of customer waiting to be ******************** after the storm and the schedule that was given to him is the soonest we could help him. 

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This past summer was over 100 degrees they never fix the issue we went Thur the summer with heat in our house we have tried to fix this issue with them and they didnt bother to fix the issue I have reached out to them numerous of times when finally they came out the installer came to my house with a bad attitude I have tried please help me most of our conversation are in Spanish also the technician they will send they where 17 and 18 years old not even license technicians after the installation they were the ones that showed up to try to fix the problem after the problem I keep asking to show a certificate that they are certified technicians. I called the owner numerous of times to see the certifications of the technicians. He was sending no response. Its already winter and I still dont have no AC or heater my families living without AC or heater for the seasons. I will gladly appreciate if you could help me resolve this problem. Thank you. I have also spoken to ******* the receptionist I have told her that the issue was never fixed and my light bill was extremely high more than normal. Please review all documents submitted and please contact me at any time. Sincerely, ******.

Global Air Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.