Business ProfileforJohn Moore L.P.
Current Alerts For This Business
Beginning in 2023, John Moore Services began receiving concerning complaints and customers that constitutes pattern:
Complaints and reviews allege John Moore technicians are aggressively upselling consumers when they are only wanting repairs. One consumer stated the technician didn’t check the A/C unit prior to telling the consumer they needed a new unit. Consumers also stated multiple visits are required as repairs are completed correctly the first time. Consumers also alleged appointments were no-showed. They are also stating poor quality of work. One consumer stated it took the company up to 5 months to complete the work.
Complaint/reviews alleged company is not being transparent by not letting consumer read the contract prior to requesting they sign. It is also alleged technicians are causing damage when trying to make repairs. Consumers stated company is providing poor customer service i.e.: rude, poor attitudes and poor communications.
John Moore provided the following response:
“At John Moore, we are dedicated to being the industry leader in quality and integrity, and we are taking proactive steps to ensure we are delivering on that promise.
As part of this effort, we are carefully reviewing our current service structure to identify areas where we can improve. Our top priorities are reducing the need for revisits, providing accurate diagnoses the first time, and upholding the highest standards of honesty and transparency in all that we do.
Our goal is to exceed your expectations and demonstrate our unwavering dedication to our customers.”
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 10005 W Sam Houston Pkwy N Ste 200, Houston, TX 77064-7510
- BBB File Opened:
- 1/1/1979
- Years in Business:
- 58
- Business Started:
- 10/1/1965
- Alternate Business Name
- John Moore Services
- John Moore Plumbing
- Business Management
- Mr. Don Valentine, President
- Mr. Tom Cartledge, Director of Operations
- Mr. Joe Bany, Director of Operations
- Hannah Valentine, Customer Service Representative
- Contact Information
Principal
- Mr. Don Valentine, President
- Mr. Joe Bany, Director of Operations
Customer Contact
- Mr. Tom Cartledge, Director of Operations
- Additional Contact Information
Website Addresses
Customer Complaints
48 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
487 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joyce I
08/19/2024
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