ComplaintsforPerry Homes

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is the letter that was sent to Sales representative Deshawn ****** & Kevin *****,President of Construction that oversees all San Antonio TX. They are retaining our Earnest money. Dear Perry Homes Team, This letter is to inform you that Perry Homes has breached our contract due to the neglect and poor management of the built. This has caused the home to be exposed to toxic mold during the recent framing stage of our new home on ***** ******** *** **, TX Vista Verde subdivision. Perry Homes expressed in our contract and agreed that the home would be constructed in a good and workmanlike manner. We walked the home today on 4/20/2024 and found many support beams and framing studs with black mold. It is evident that the mold has been in contact with the rest of home’s framing. The health hazard caused by the mold and numerous construction deficiencies noted are not acceptable. The framing studs and beams were poorly selected throughout the home. The mount Truss Hangers were installed unsafely as well. The outdoor water spigot was forced inside the front bedroom and causing water damage. It is already evident that customer’s health and overall craftsmanship of the new build is not a priority. After talking with homeowners in the Vista Verde and addressing our concerns with the Construction Team and today’s findings. We have lost all confidence in continuing our project. We could never move into a home that has been exposed to mold and poor built. Remediation of that toxic mold or re-construction with good quality wood, would not change our decision and trust. Perry homes has breached the contract by utilizing faulty materials. Contract( 5.6 Paragraph C )”If Seller fails or refuses to comply with the good workmanship of the house, the purchaser may terminate the contract and be refunded of all Earnest money.” Due to the Breach of contract by Perry Homes, we are requesting a full refund of our Earnest money for the amount of $9,000.00.

  Business response

  05/10/2024

  Dear Ms. ******: As you are aware, you executed an Earnest Money Contract with Perry Homes for the purchase of the Perry home located at ***** ******** **** *** *******, Texas (“the Property”) on March 30, 2024 (the “Contract”). You had previously been under contract for the purchase of a new Perry home in the community of Veramendi in New Braunfels and paid $6,000.00 in earnest money funds towards the purchase of that home. When you canceled that contract, we worked with you in the subsequent purchase of the Perry Home located at ***** ******** ***. You executed the contract for the purchase of the ******** *** property with Perry Homes and paid an additional $3,000.00 in earnest money. Our Division President agreed to transfer the prior earnest money funds paid ($6,000.00) to the purchase of the Property located at Sidehill Lie, for a total amount of $9,000.00 paid in earnest money funds. At the time Perry Homes’ representatives walked the Property with you on 4/20/24, we explained that the home was in the frame stage, had yet to be punched or inspected, with considerable work remaining on the home and that we would perform the punch work for any items needing correction. Please note that the Perry Homes contract provides safeguards, including but not limited to inspections of the home at various stages of completion, as well as a Perry Homes Express Limited Warranty (including a warranty of habitability). Under the contract (see also section 3.2), these inspection reports would have been available at your request. The terms of the Earnest Money contract state as follows: Ms. Erica ****** May 10, 2024 Page 2 DATE WHEN THE HOME TO BE CONSTRUCTED SHALL BE COMPLETED AND/OR READY FOR OCCUPANCY. 3.2B. The improvements at the Property will meet the Perry Homes Express Limited Warranty as defined below, the applicable building codes and the requirements of any other applicable governmental entity. Seller and Purchaser agree that passage of such inspections indicates compliance with the applicable codes and standards. Despite the home being in the early stages of construction, you made the decision to cancel the contract, and albeit prematurely, as Perry Homes’ construction team had not had an opportunity to assess and correct any potential issues. Perry Homes has made several opportunities to work with the Purchaser, specifically the transfer of earnest money funds to the home at ***** ******** ***. Second, Perry didn’t have the opportunity to meet with you and discuss your concerns regarding the construction. Lastly, unfortunately in this instance, the terms of the contract do not provide for a refund of the funds paid. We trust this information is helpful to your investigation. If you have any questions, please do not hesitate to contact Perry Homes by email. 

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I submitted a warranty request in July of 2022 for a Foundation issue with my house. Several severe cracks, separation and most doors would not close. Beginning of August, the Construction Manager Norberto **** came out to look at the issues and decided to escalate the Foundation issues to the next level. ******** ************ came out to do an inspection and on 10/5/22 Mr. **** sent me an email stating that he got the report back from the engineers and ******** recommends doing another follow up inspection in 6 months and they will contact me to get everything done. Six months comes and I had heard nothing from anyone. I finally called customer service a new Construction Manager Guillermo ******** contacted me and said he had no information of my file so I forwarded everything I had. He sent the same company out again to do the inspection on 06/13/2023. I did not hear anything for 3 weeks so I called several times to Guillermo and he finally got back with me to say that they will not cover the cost of the work since it has been more 10 years but he could refer me to someone. I then told him that I put in the warranty claim while I was still under the 10 years and he asked me to email him everything again. Again, I had to call customer service because I could not get a hold of him for a while. He then called me to say that they approved the work and to call him direct from now on. ***** ****, the company that was going to do the work came out on 08/17/23 to do the inspection. A few weeks go by and I haven't heard from anyone so I call Guillermo again and he says that they haven't received the inspection from Perma Pier. I then called Perma and they resent the Inspection. Guillermo call me back on 9/7/23 to tell me that his boss (Dustin ********) said that they will now not fix my foundation issue after they already approved this. Guillermo said it is out of his control and he could not give me a reason why they will not fix this anymore.

  Business response

  10/03/2023

  Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) response to the Complaint filed by the Consumer on September 14, 2023. Our records indicate that the property currently owned by Mr. ********, identified as **** ***** ******* was originally sold by Perry Homes to buyers **** *** ****** ******** on August 17, 2012. Mr. ******** is the second owner of this property and purchased the home from Mr. and Mrs. ******** on August 17, 2016. Perry Homes are sold with a two-year workmanship warranty and a ten-year structural warranty. Despite the expiration of the warranty on the foundation, Perry Homes requested that ******** perform an inspection on 9/9/22, and the findings were that the foundation was performing properly. With the original closing date being August 17, 2012, the property is no longer under any type of Perry Homes warranty, and we have relayed our position to Mr. ********.

  Thank you.

  Customer response

  10/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  They claimed that the warranty is no longer valid 10 years after the closing date of 08/17/2012 and I sent the request in on 07/29/2022 which is before the 10 year expiration date.  They even assured me that since I have a paper trail dated before the expiration of the warranty, I would have nothing to worry about.  They are now saying that I was out of warranty when clearly, I submitted the request before (attachment included).  Also, look at the inspection report and everything they found wrong with it.  That is not how a foundation is supposed to preform.  I called customer service and Guillermo called me back to tell me that they approved the work and that they would be sending the out ********** Foundation to start the work.  Then when I called back because I had not heard anything from anyone, Guillermo then called me back to tell me they declined the work after they already approved it.  
  
  Regards,
  
  DAVID ********
   
  

• Initial Complaint

  09/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  It has been 1 week since i have submitted a couple of warranty issues and nobody has called me (as per their policy in 48 hrs someone should be in contact) or come fix the issue - i tried calling the warranty dept multiple times and they keep giving me excuses that we going to call you to come fix the issue and it has just been dragging on.

  Customer response

  09/23/2022

  Better Business Bureau:
  
  This letter is to inform you that Perry Homes has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/23/2022 and assigned ID ********.
  
  Regards,
  
  

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