Business Profile

Home Builders

Perry Homes

Headquarters

Complaints

This profile includes complaints for Perry Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 2024 we wrote a contract with contingency of selling our home. check was cashed (7500.00)by Perry Homes, it is now April 2025 and time has lapsed on home being ready and our home not selling on the contingency. The good faith deposit doesnt want to be given back to us. They can now aggressively sale the home we wanted to buy. We decided we will continue to live in our home due to no traffic for the sale of our home.
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came to the end of my home warranty with Perry homes. I had an inspection that found over 22 items that needed to be addressed by Perry and one of them included a fire hazard. These items were either on my initial inspection report or items a more thorough inspector found that were never installed correctly. I am getting so much push back on items that were poor workmanship by Perry and I was told in the sales process would be covered by the warranty. I just want Perry to fix the items that were never done correctly in the first place and I am tired of having to argue with the workers that come to the house that barely speak English and dont know why they are there. They didnt install the correct p trap on the kitchen sink and are refusing to correct because I installed a water filtration system. Water filtration has nothing to do with the correct p trap being installed that was done at time of build. The cabinet toe kicks are c*** and chirping and Perry wont cover that. Ive been given push back on all warranty requests for the last year, they dont want to fix anything. Whats the point of advertising a 2 year warranty if they always refuse to fix anything. I submitted all of my requests prior to the warranty expiring. Ive lost patience have to fight every step of the way.
Business Response
Date: 12/06/2024
Perry Homes has done the following:
1. Inspected the ptrap in question and confirmed that original construction was installed correctly (note: it appeared that homeowner had installed other components).
2. Addressed the electrical items in question.
3. Evaluated and deemed certain items - countertop water stains, paint touch **** and landscaping - as nonwarrantable and homeowner maintenance items.
Perry Homes to address the remaining items Monday.
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

At the time I sent this the **** issues hadnt been resolved, they had to come back on Dec 26th due to making the issue worse on the first visit, the insulation hasnt been completed, the missing weep holes are still outstanding, and I would have to go back through but only the windows and ac lock have been completed.
Sent from my iPhone

Business Response
Date: 02/12/2025
Attachment enclosed
Initial Complaint
Date:10/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint concerns Perry Homes' unethical business practices, specifically their creation of an artificial sense of urgency solely to secure my ******* money.I initially contacted **** **** at Perry Homes to inquire about a home listed online. We discussed the price, and his manager approved an offer. However, when the topic of ******* money arose, I was subjected to relentless pressure to sign an agreement and submit the ******* money that same day, under threat of a price increase. Unfortunately, I succumbed to this pressure tactic.A few days later, I realized the purchase was a mistake and informed **** of my desire to cancel the agreement and receive a refund of my ******* money. My prompt action was intended to allow Perry Homes to sell the property to another buyer without delay. The house was indeed sold that same week, resulting in no financial loss for Perry Homes. However, I was left $5,000 out of pocket.Despite repeated emails to both **** and his manager appealing for a full or partial refund of my ******* money, I have received no response. This lack of communication and the high-pressure tactics employed to secure my ******* money demonstrate a concerning disregard for ethical business practices. I request the Better Business Bureau's assistance in obtaining a refund of my $5,000 ******* money.The loss of my money has caused me hardship and undue stress even after 5 months I am unable to recover from this loss and the treatment I got from this company
Customer Answer
Date: 11/04/2024
I have attached proof of communication and proof of funds sent to perry home
Business Response
Date: 11/14/2024
Perry Homes respectfully denies the complaint, as the reason provided does not allow for reimbursement of ******* money under the contract signed. Complainant signed a contract with Perry Homes in March 2024. In May 2024, complainant made the decision to terminate due to "unforeseen financial circumstances." Unfortunately, this circumstance does not provide for a reimbursement.
Initial Complaint
Date:10/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Toxic Levels of mold found in new home build. We are the first owners. There was mold in the home due to areas in the home not being properly sealed or insulated. The proper steps were not taken during the mold remediation process and also the Mold Inspection Report was withheld form us and not released until after mold remediation work began.
Business Response
Date: 10/22/2024
Please find attached Perry Homes' response to the Consumer's complaint. Thank you.
Customer Answer
Date: 10/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this response is NOT VALID and untruthful. The mold test was not disclosed to us prior to the start of remediation. Also, we were given 20 minutes notice that servpro would be showing up to close off our entire kitchen and hallway bathroom we did not know this was happening and did not see any paperwork Perry homes then refused to provide the mold inspection report after work was started until we contacted ***** ******* (PM) to receive the report. The removal of the sheetrock was done two days prior to the mold inspection on 9/19 also at that time the inspector tested the attic for mold and a Perry Homes representative advised him to throw it out. The request for an ****** was due to multiple blowers and dehumidifiers placed in the house and because our son per a doctor's guidance was not aloud to be in the home. At the time of the clearance test on 9/27/24 the gentlemen was her for less than 10 minutes. We had asked to speak with him and he just left without saying anything. This is not a WARRANTY claim we never submitted one and not sealing or insulating a home properly is a builders defect. Also, not having the proper A/C for the home is a builders defect. Perry Homes is in violation of Texas Property Code , Breech of Contract and has displayed gross negligence. Our family is without a place to live. We have proof and have NEVER refused service until we found more MOLD 5 days after the "clearance "which the company never provided documentation for the required HVAC work to be done or a mold remediation certificate.Also, we have NEVER signed anything Since this first "remediation"another inspection has been done and the home has been DEEMED UNINHABITABLE. This information was sent to Perry Homes Also, please see attached medical notes from our son's physicians and new inspection report post perry homes "clearance" and "remediation".We have texts and emails to prove the gross inaccuracies of the provided response from the business. The Mold Report is to large to attach.

Thnk you

Please see attached.

Regards,
Mark

Business Response
Date: 10/28/2024
Please find attached Perry Homes' supplemental response to the Complaint, with attachment.
Thank you.
Customer Answer
Date: 11/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

There are serious concerns over the ongoing delays and inconsistencies in handling the remediation and temporary housing arrangements for our home, especially as we approach the holiday season.
Inspection and Clearance Delays: On 10/23/2024, ***************************** conducted an inspection, yet we did not receive the results until 11/1/2024. Additionally, our third-party inspection on 10/14/2024 provided results on 10/17/2024, underscoring the prolonged delays by Perry Homes in properly remediating, repairing, and clearing our home. No Clearance Mold Declaration Report was provided after the initial clearance on 10/5/2024, and we discovered additional mold only two days later.
Scheduling Issues and Protocol Delay: We made our home accessible for an HVAC inspection on 10/30/2024, following ***** ******** request to schedule the visit at 1:00 pm. Despite this, the protocol was not received until 11/1/2024, creating further unnecessary delays.
AQ Testing Agreement: On 11/4/2024, in a call with myself, ********, ****** ****** and ******, ***** ******* agreed to proceed with AQ testing and cover associated costs. This agreement was also confirmed via email. However, ***** **** later stated that Perry Homes needed to review the protocol again, indicating that ***** had misspoken, which contradicts the initial confirmation and adds yet another layer of delay.
Temporary Housing Restrictions: Despite repeated requests, ***** **** is now attempting to control our choice of ****** accommodations. These constraints are unwarranted and particularly burdensome given the upcoming holiday season and our immediate need for temporary housing by 11/7/2024. We require clarity on this matter, as well as the issuance of a check for our temporary housing, as previously requested.
Texas Property Code Compliance: ***** has yet to address the loss of value to our home, as required by the Texas Property Code in cases involving builder defects. This aspect must be formally addressed without further delay.
These ongoing delays and inconsistencies are unacceptable, and we urge Perry Homes to expedite all outstanding matters related to our homes remediation and our familys temporary housing.We are no longer in a position to tolerate further delays.

Regards,
Mark

Business Response
Date: 11/14/2024
Perry Homes disagrees with Mr.********* position on the condition of the home. And while Perry Homes does not approve of Mr. ********* subcontractors, including AQ Testing, it has agreed to reimburse Mr. ******** for costs incurred for obtaining a report.

Perry Homes has also tried to work with Mr. ******** on alternative living. While Perry Homes does not think additional alternative living is necessary, Perry Homes has provided reasonable and more than sufficient options for Mr. ******** to consider. Unfortunately, Mr. ********* requests are unreasonable, as he generally wants properties that have near perfect ratings (which is nearly impossible if you look at any consumer product or hospitality company) or premium options (pool,etc.) that arent necessary for temporary housing.

Perry Homes disagrees with Mr.********* position regarding the Texas Property Code. He does not specify the code, but it appears hes referencing Chapter 27 of the Texas Property Code, also known as the ****. The **** is a pre-suit process that requires a particular notice, which triggers deadlines related to opportunities to inspect and negotiate a resolution. Mr. ******** has yet to provide notice under this law. And furthermore, this law does not require Perry Homes to address the loss of value to our home. Thats simply an element of potential recoverable damages for claimants if their legal action falls under the purview of the ****.

Despite all of this, Perry Homes has continued to try to provide reasonable alternatives to find a resolution--including an offer to have another third party evaluate the home--and it will continue to do so.
Initial Complaint
Date:09/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
am writing in reference to the property located at *************, which I have under contract with Perry Homes. As a 100% disabled veteran, I recently applied for financing to complete the purchase of this property but was unfortunately denied.Given the financing denial, I am requesting the immediate cancellation of my contract and the full refund of my ******* money deposit, as per the terms and protections offered to veterans like myself. I entered into this contract in good faith, fully disclosing all relevant information. The denial of financing is a circumstance beyond my control, and I am therefore unable to continue with the *********** a reputable company, I trust that Perry Homes will honor its commitments and process my request for cancellation and refund promptly. Please confirm receipt of this letter and provide a timeline for the refund of my ******* money deposit.Should this matter not be resolved in a timely manner, I may be forced to pursue further action. However, I am confident that this can be settled quickly and amicably.I look forward to your prompt response.Regards,**** B. *********
Business Response
Date: 10/02/2024
Attached please find Perry Homes' response to the Consumer's complaint.
Thank you.
Initial Complaint
Date:08/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issues began once construction started. During the foundation pour, the crew ran out of concrete midway and had to wait over 40 minutes for a new truck in very hot weather. This delay resulted in a large crack across the entire foundation near the spot where they ran out of concrete. This was not a minor crack. Despite this, they proceeded with framing as soon as the foundation dried, covering the crack with tape and the framing itself, making it impossible for our inspector to fully assess the damage.Additionally, there was significant honeycombing around the foundation, indicating poor workmanship. We chose Perry Homes, willing to pay a premium because of their reputation for quality. However, the quality of both materials and labor we witnessed was subpar, leading us to terminate the contract.Despite the clear evidence of poor workmanship, Perry Homes refused to return any portion of the nearly $14,000 ******* money we had paid. The contracts, of course, are written to benefit the builder entirely. We have documented everything with pictures and videos and have consulted multiple inspectors who agreed the workmanship was poor. Although it passes inspection now, there's no guarantee on the foundation's performance in the years to come. Issues like moisture, mold, erosion, and further cracking are potential risks.We are deeply disappointed as we loved the home we were building but could not justify taking such a risk. Adding insult to injury, the house is now listed for sale at a higher price than we were paying, so Perry Homes stands to make a profit. The ethical course of action would be to return the ******* money (or at least some part of it), but it seems greed is a common trait among many builders.
Business Response
Date: 08/26/2024
Please find attached Perry Homes' response to the Complaint.
Thank you.
Customer Answer
Date: 08/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

My inspector didn't validate their inspector's findings. My inspector couldn't properly inspect the foundation cracks because majority of it were covered up with plate beams and the other part with tape that couldn't be removed. So my third party inspector told me what he can see looks ok but he can't see the actual cracks due to them being covered & hidden. I've consulted with more structural engineers and showed them reports as well as pictures and they have confirmed that those cracks did not look like shrinkage cracks at all and they were cracks caused by poor workmanship.
Perry homes didn't address the issue that they ran out of concrete half way and let first half of foundation dry before pouring the second which lines up where the crack was formed. Their construction management was poor and they don't want to take accountability for it.
I Would've accepted portion of ******* money as refund and not entire amount as I understand it's business but perryhomes doesn't want to return any of the portion of ******* money.
House is listed for more than what we were paying for, so perryhomes isn't taking a loss on this. Right thing to do would be to return at least half of the ******* money.
Poor workmanship could've been seen prior to foundation pour as well. The construction crew were recording tiktok videos and fooling around instead of focusing on actual work. I was there during the entire process.

Regards,

Business Response
Date: 09/03/2024
Please find attached Perry Homes' subsequent response to the Consumer's Complaint.
Thank you.
Customer Answer
Date: 09/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Still not addressing the fact that my inspector couldn't check the cracks properly due to them being covered up. Also not addressing the fact that they ran out of concrete half way and let half of foundation dry due to poor management. With all due respect, the inspector hired by Perry Homes works for Perry Homes even though it's "third party". My third party inspector couldn't properly assess the crack after tensioning it because they covered it up the next day, more than 70% of it.
I understand the contract I signed & it's terms. I thought Perry homes would do the right thing and refund portion of the ******* money. There is good customer service and a terrible one. I'll let you judge which one this comes out to be. Customer has a concern about a crack, hires third party inspector, you don't pause the build process so my inspector can fully assess and inspect the foundation and instead cover it up and continue framing, so by the time my inspector gets there he can't say anything is wrong because he can't see what's under the covers. Maybe your inspector also inspected the property after framing has started and majority of cracks were covered up.
I thought Perry Homes took pride in what they build. They can quote all the parts of the contracts stating that I'm not eligible for a refund, I get that, I just thought they would do the right thing by their customer.
Regards,
Initial Complaint
Date:07/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Perry Homes is not meeting their warranty obligations that was promised under a 2 year *************** Warranty. We still have outstanding warranty claims that have been well documented that they refuse to fulfill as they state they are non-warrantable but provide no explanation as to why in their agreement. They solely state that they have gone above and beyond in their mind to fulfill their obligations. We have spend almost 2 years dealing with Warranty items in a brand new home that should have been completed prior to close according to their President of Division 3 in ******. The warranty claims fall under poor workmanship and construction defects that have been documented throughout the two years. Their company is not standing by their warranty and therefore this is false advertising and also exhibiting deceptive business practices. Employees of their organization have clearly lied about items that should have been done on the home and never were and have several instances when this has been the case throughout the two years.I have sent certified e-mail to CEO of company for resolution and to date nothing has happened.
Business Response
Date: 07/26/2024
Please find attached Perry Homes' response to the Consumer's complaint.
Thank you.
Customer Answer
Date: 08/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
Perry Homes never has validated why something is not warrantable. I have listed specific warranty codes within Perry's Limited Liability that apply to my complaints. They refuse to acknowledge legitimate warranty requests that have been called out since closing on our home in July 2022. In addition, I have attached a grade certificate that I paid for out of my own money to prove that there is not positive flow with the drainage on my property. The grade certificate will show several areas are flat (86.2 in multiple areas and 85.3 in multiple areas where water will stand and not flow). This will apply specifically to the drainage issue. I have dealt with this for over two years and Perry just keeps pushing this off and wasting my time and money for something that should have been completed over 2 years ago prior to moving in.
Regards,

***** Banner
************

Business Response
Date: 08/22/2024
Please find attached Perry Homes' response to the Complaint. Thank you.
Customer Answer
Date: 09/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Perry Homes merely updated the original letter sent regarding the complaint on July 26th and provided no additional information to further provide closure to my complaint. This response is indicative of Perry Homes and their overall business practices. As I stated earlier, no one from Perry Homes can clearly identify where in their Limited Liability agreement nor why items specified in my complaint are non-warrantable. In my last communication, I provided a grade certificate of my property that shows there is not positive flow of water on the side of my home. Their warranty and project managers clearly have stated that there should be positive flow to prevent water from standing for more than 72 hours on the property. One of my complaints calls for French drain to be installed and run to the street to prevent standing water along my fence line. Even Perry Homes vendor "Lawn Liquid" stated that a French drain is needed to address the issue and submitted me a quote to have this completed.
The above is just one example of the inability of Perry Homes to provide any specifics as to why something is not warrantable even when the homeowner provides evidence to prove the warranty claim is legitimate. They just verbally refer to the *************** Warranty and state an item is not warrantable without any reference as to why. Then the issue continues to be unresolved until the homeowner decides to give up over time and walk away.
I have attached additional images to show the poor workmanship in some areas that I address in my complaint. You can see wood flooring lifting above the normal surface of the floor and how poor workmanship is with regards to flooring. In addition, the trim work in areas of the bathroom that have never been addressed. I have also, included images of items not in this complaint that we have avoided bothering the builder with regards to fixtures not being attached to walls appropriately. All of these just help further prove the poor workmanship and that has been a consistent issue with the home even prior to closing.
Perry Homes states in their recent letter that they have done "the right thing"? All, they have done is is pick and choose items they wish to warranty at their discretion and not warranty other items that are clearly warrantable because they personally feel as if they have done enough. I am sorry but you have a warranty agreement for a reason and and Perry should abide by this warranty. They continue to waste my time as they have for the past two years to deliver a home that is model quality that was promised prior to close by sales **** and project managers and after closing by upper management.
To this point no resolution has been offered by Perry to resolve the issues or provide a settlement which will allow me to complete the warranties myself and choose my own vendors to complete the warranties in question. I will continue to pursue these complaints and will additionally be reporting to the ************************ (***) to make them aware of Perry Homes actions in this case.

Regards,

***** Banner
Business Response
Date: 09/24/2024
As is evident from the attached documents, there were several items which the field, our Vice President of Construction and our Division President evaluated and discussed at length, but were determined to be non-warrantable items under the Perry Homes *************** Warranty.

Perry Homes offers a 2/** warranty (two year on fit and finish items, with a ten-year warranty on the structural components of the home). Mr. ****** closed on this home (*************************) on 7/**/22, thus the two-year warranty expired 7/**/24, and the ten-year warranty will expire on 7/**/32.

The warrantable items of which Mr. ****** complained included:
We also fully replaced all tile in the secondary bathrooms as well as the shower glass door.

Non-Warrantable Items: Perry homes did not address anything below as these items were deemed non warrantable.
As for the drainage issue of which Mr. ****** complains, it remains our opinion that the grading is sufficient and this is an issue with the neighbor to the east of Mr. ******s lot (Lot 12 Mr. ******s lot is Lot **). NOTE: THE PINK HIGHLIGHTED PORTION OF THE SURVEY INDICATES THE PROPERTY LINE BETWEEN LOT ** AND 12. THE *** IS THE **** WHERE OUR VP OF CONSTRUCTION MOVED THE SPRINKLER THAT WAS UNDER THE GUTTER THAT THE HOMEOWNER REQUESTED BE MOVED. THE ORANGE LINE MARKS THE DRAINAGE ISSUE MR. ****** COMPLAINED OF ADJACENT TO THE NEIGHBORS FENCELINE.
Customer Answer
Date: 11/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

****PLEASE SEE ATTACHED****

Business Response
Date: 11/22/2024
Perry Homes disagrees with the complaint, reiterates its previous position, and believes this matter is closed.
Initial Complaint
Date:06/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My house is less than 2 years old, and I can honestly say that I've been fairly happy with my Perry Home. However, as with many new homes, there were things that needed repair from the shingles, to the light fixtures and even the driveway. All areas of concern were handled with two exceptions. 1) I've noticed at least 2 nail pops in the ceiling of two different rooms. When reported the first one, I was told this was common and that i would have to fix it myself (i.e. get on a ladder, repair the sheetrock, texture, sand & repaint). After the second, I began having concerns that it could be due to uneven settling of the foundation. I would like it to be repaired & checked out for possible foundation issues. 2) The paint on my kitchen island is literally "popping" off. By that I mean, it is separating from the wood & popping off in pieces exposing the natural wood indicating there was no base coat used prior to painting. It cannot be spot painted as with normal wear & tear because it's lifting causing an uneven surface. I'm surprised that with such a reputation of producing quality homes, Perry is willing to make issues like these the responsibility of the owner, especially while still under warranty. This is my 5th new build and I have never had either of these types of things happen in a new home and in my opinion it is not a common occurrence.
Business Response
Date: 07/09/2024
Please find attached Perry Homes' response to the Consumer's complaint.
Thank you.
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We filed a warranty complaint with Perry Homes about a crack that formed across three tiles in our den. Outside opposite this crack there is are several cracks in foundation. We also have several cracks in our stucco. The home was built in 2020 and we are the 3rd owners. When complaint filed in May had been here 4 months. Perry homes sent out a person to take floor level measurements and pictures outside from Strand Inspection. I have called sent follow up complaints, asked about results of inspection and nothing no answers.
Business Response
Date: 07/09/2024
Please find attached Perry Homes' response to the Consumer's complaint.
Thank you.
Initial Complaint
Date:06/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a brand new home and it flooded with the first rain we lived in the house - I have pictures I can send - was told it was due to driving rain by the construction manager - less than a week later my front yard was tore up due to a drainage issue filed by my neighbors- also have pictures - walked outside and had a backhoe and there men shutting off my water without any notice - I have many more hires of someone will contact me but only was allowed to upload 2 - I am an understanding person but when you buy a brand new home you dont expect this - I have many many more concerns and issues if someone would like to reach out to me, This is in ******* subdivision in ***************** in the *************
Business Response
Date: 07/09/2024
Please find attached Perry Homes' response to the Consumer's complaint.
Thank you.

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