Customer ReviewsforPerry Homes

We actually liked the design of our Perry Homes, but ran into quite a few quality issues. Perry took care of two large cracks that appeared inside the house on the wall in the first year, but after several attempts at getting them to resolve a drainage issue in the yard that flooded my front yard (they kept saying it was fine), I had to hire an engineering company to come resolve the problem which cost around $22k to regrade the entire lot and install new grass. They were amazed that Perry Homes was saying it was not an issue. Four years after purchasing the home, while in my office on the phone, my vent hood fell off the wall and landed on my stove costing me $250 to replace part of the stove it broke. I am very lucky I wasn't cooking when this happened. While investigating, I noticed they installed a 50+ lb. vent hood using just plastic anchors in the sheetrock which is the reason it fell and ripped out of the wall. The installation instructions manual strictly states to install it into a wall stud or to add a wall stud reinforcement before installing. I contacted Perry Homes warranty and they told me the 2 year warranty for any contracted work is no longer valid at the 4 year mark and they would not help take care of the issue even though it failed due to incorrect installation. I would understand if this was a normal wear and tear scenario, but they blatantly installed the vent hood incorrectly. I would have never known they installed using plastic anchors in regular drywall if this did not fall. I'm assuming they just didn't want to put in the effort initially to install it properly. Now, I'm out the $250 for my stove replacement part and whatever it's going to take to have someone come in and install it the correct way (if it's not damaged, as well). This will more than likely involve removing part of the wall to insert the proper braces which is behind glass tiles in my kitchen. Be aware, it will be an uphill battle to get any problem resolved.

Purchased our Perry Home in April of 2023. Submitted a warranty issue for a leaking valve on our irrigation system and was told that it would not be replaced because it was caused by the “DEEP FREEZE”!!! For starters our irrigation system was turned off before the “DEEP FREEZE”, drained and all the exposed pipes and VALVES were insulated. Unbelievable that a customer can spend this kind of money and be denied such a simple and legitimate claim. Eric the new superintendent for Escondido, and Austin Stalinsky, the Perry homes rep that denied my claim, should not be in the positions they’re in. This is unacceptable and I will not rest until the issue is resolved. Buyer beware!!!

We were working with a Perry Homes sales person at M3 Ranch in Mansfield. TX beginning the first week in Sept 2023. The builder was about to release some lots that fit our needs better, well at least according to the sales team. On 10/24/2023 (a Tuesday), the sales person told us he would update us about the release of the larger lots "by end of day Thursday" (10/26/2023). He finally got back to us on 01/06/2024. After ghosting us for about 11 weeks, he emailed us to say "please go ahead and either provide proof of funds for a cash sale or complete the pre-qualification here. Once I have received that, you will have the opportunity to put down Earnest Money and secure the lot." There was no apology for being completely out of touch and non-responsive for so long. He just picked up the conversation as if it was just two days later, as he promised. You have to consider - if someone has been working for a company for many years, they probably have a good understanding of and are a good representation of the corporate culture. If the builder team is willing to completely ignore you for months at a time when they want to make the sale and get paid, how will they respond once they have made the sale? Are you going to experience this same ghosting when you have questions about the build? What about when you have warranty repairs (which any new home will have)? We consider ourselves fortunate that we saw what Perry Homes was like before we signed a contract. We hope other buyers consider this corporate culture and how it may impact their home before buying from Perry Homes, especially in M3 Ramch.

***Dishonest Sales*** Perry consultants gave us build incentives, convinced to go with in-house pre-qualification to get more incentives, however once we finished pre-qual and was ready to move with official contract they removed the incentives, trying to explain the concept the demand and supply. Tried to further pressurize that if we do not go with the current price, they are going to increase the price further the next day. **Please do business ethically**

I literally could write a thirty page book of our nightmare of buying what we thought was our dream home with Perry. We purchased our home in the ********** ********* ** ****** ** and our issues started within the first year of moving in. Our pantry door would not close and 43 tiles cracked all across our living room. They came out to replace all to happen again 2 months later .. The sides on our home have water at any given time because of the lack of drainage.. we had brought this to their attention by multiple managers and were told this was completely normal.. on the outside of our home we have multiple areas where there are 20-30 tiles cracked across the side of our home. I contacted the vp of construction Lance who met with my husband and I and was very nice in person and told us he would make this right and stand by the customers.. as he stated that there are some major issues with our home. Months after waiting for yet another "inspection " to say our home has not moved at all, even though we now have our master bathroom tile completely cracked along with our entire living room. Cracking throughout the bricks on the outside of our home, 2 doors that wont close and about 20 cracks on the walls he has not returned any phone calls or emails. When asked about drainage less than a year into closing on our home we were told this was exactly how its supposed to work... now almost 4 years in turns our that they admitted to not having the slopes correct at the time of closing. If we knew that going into moving into a new house obviously we would not have purchased. We have requested paperwork of this and yet have received an email with this information. Any buyer considering purchasing a Perry Home this is my warning to you now to run and never consider.

One star is too many. I purchased a home from Perry in central Texas during Covid. I call it my covid home. I’ve had nothing but consistent warranty issues over the last 2 1/2 years since I closed. Drainage, plumbing and electrical issues that persisted. When Perry homes came to resolve any issues it took them at least 4-5 times to remedy any existing problems because the trades they hire are incompetent and lack the skills needed to meet rising demand. Trades trespassed on my property multiple times, conducted jobs without my presence on my property and without my knowledge. This builder has caused me undue stress and anxiety and has even caused me to miss work. I will never in my life buy from this builder again. To those currently going through the Perry nightmare, stick with it and be persistent about getting your home to a place where it’s sellable and ready for the next owner. If enough people make their complaints, the state of Texas will realize they need to take a hard look in to this corporation’s practices. Perry excellence doesn’t exist.