Customer ReviewsforTilson Custom Homes, Inc.

RUN! RUN! RUN! Do not get a house built with these people. Got a house built in 2022 worst experience as a first time builder and still living a nightmare. First went in with first sales rep. We had our plan picked and set appointment to finalize (before their SCHEDULED increases). After multiple canceled appointment (Tilsons end, not ours). First sales rep fired/quit. Got with second rep mind you had our plan. We just needed to get in offoce and finalize. Same patterns with second rep canceled appointments. Finally, get in pick our plan had to endure price increase thanks to first amd second reps and canceled appointments. After so long second rep handed us off for a 3rd time to a third rep. Things started going smoother seeing action. Build starts and process is slowed down again, takes forever. Finally, get to close and move in. After a first hard rain while front of house pools bad to where we need pavers to avoid soaked feet. We use pavers temporarily until the sidewalk is done. Once done, it's still the same flooding issue. I addressed to "warranty" they say add dirt, sod, gutters, gutter drains, french drains. None of the solutions or responsibilities are taken from them. They expect me to continue to dish out more money after having home built. Since the build and first year. All recommendations have been met. Yet I still have flooding issues. Tilson has refused to take responsibility and will do nothing to help or fix the issue. I have addressed this multiple times with one manager, the VP, but I guess the buck stops with him. I hope no one has to go through this as a first time builder or any builder for that matter. I hope someone higher than the VP sees this and makes some form of effort to right the wrong. I'm not asking for a new house to be built but at least be willing to help elevate the cost of adding additional drains that should not be needed in the first place had the house not been put in a bowl without proper flow of water drainage.

At Tilson Homes, our highest priority is to deliver a quality home on your land. With over 90 years of experience, we proudly stand by our work. We acknowledge that no home is flawless and are committed to assisting our customers in maintaining their homes and resolving any issues that may emerge. This review fails to represent the situation accurately and leaves out key facts. The only accurate aspect of the review is the customer's refusal to acknowledge their part in the problems encountered. We've repeatedly attempted to collaborate with Mr. & Mrs. ********* to resolve the drainage problems at their residence. Upon completion of their home's construction, a final grading was established to ensure proper water drainage. It remains the homeowner's duty to preserve this grading to prevent water accumulation around the property. We have offered numerous suggestions for maintaining adequate drainage and advised on practices to avoid. In April 2023, Mr. ******** contacted us, reporting water accumulation around his front porch. Upon investigation, it became clear the homeowners did not follow our guidance on maintaining the grading around their home. They also overlooked our warnings and installed sidewalks and other concrete structures close to the house without proper drainage paths. As a result, water was inevitably trapped near their porch and foundation. Compounding the issue, gutters were installed in such a way that directed water toward the already vulnerable area between the foundation and the sidewalk, exacerbating the pooling issue. Our Customer Care Manager promptly responded, offering specific advice to remedy the situation. We dispatched two members of our construction team, including the area Vice President of Construction, to assess the situation at the home and provide guidance on remedying the issues at hand. They even proposed assistance in installing proper drainage and restoring the appropriate grade. However, Mr. ********* rejected all proposed solutions and declined any further help from our team. Now, a year later, having disregarded our advice and pursued ineffective alternatives, he expects us to rectify the errors resulting from his decisions. Despite offering clear instructions for resolving the issues, he has refused to follow them. At this point, there is no further action we can take since he is refusing to follow our instructions.

We contracted Tilson to build our home in late August 2021. The build did take longer than expected due to supply chain issues. Our building superintendent kept us informed throughout the build process. We closed on our new home the end of January 2022. Well, there were some issues the builder was prompt in correcting all issues in a timely manner. Could not be more pleased with the quality of construction. We have a beautiful home that is exactly what we envisioned. Being able to build our home with out the requirement to have a construction loan during a time when many others who were building had the unknown of the final cost. We love our Tilson home and would 100% build with Tilson again. 

Hello Darla, thank you so much for taking the time to give Tilson Homes a five-star review! We're thrilled you had such an excellent experience – and even more thrilled with the result of your new home. It's great to hear that our building superintendent kept you informed throughout the build process and that any issues were promptly addressed. We appreciate that during this time of uncertainty, you chose Tilson and enjoyed the benefit of having no construction loan. We hope your home will bring many years of joy and we look forward to serving you once again in the future if needed. Thank you for partnering with us!

We had a wonderful experience building with Tilson Homes. Our builder kept us informed of the progress and any delays we might experience along the way. We loved seeing our home at all of the different stages of construction. We are so happy to be in our home now and to see what started out as plans and color selections come to life for us everyday. Thank you Tilson!!

Thank you so much for your kind words, Rachel! We are always appreciative when our homeowners share how their experience was with building their Tilson home. We strive to make the process as transparent and enjoyable as possible, and it’s great to hear that we accomplish at least part of this goal. We are delighted that you love living in your new home and are happy to know that it is now being enjoyed by all! Thank you again for choosing us to build your dream home.

Completed our home in a timely fashion. Made corrections when issues came up. Set and managed expectations correctly and professionally.

Thank you for your kind words, Eric! It means a lot to us that you recognize the efforts and professionalism of our team here at Tilson Homes. We value true customer service and satisfaction above all else, so we're pleased that we were able to deliver on that promise for you.