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Customer ReviewsforTilson Custom Homes, Inc.
14 Customer Reviews
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Review from Gwen W
1 star05/02/2024
They are ghosting me on warranty work. The home is so bad they have spent over a year fixing issues. There is still a list of 10 major(some being structural) that they have not completed and won’t respond to me.Review from Genaro M
1 star04/10/2024
RUN! RUN! RUN! Do not get a house built with these people. Got a house built in 2022 worst experience as a first time builder and still living a nightmare. First went in with first sales rep. We had our plan picked and set appointment to finalize (before their SCHEDULED increases). After multiple canceled appointment (Tilsons end, not ours). First sales rep fired/quit. Got with second rep mind you had our plan. We just needed to get in offoce and finalize. Same patterns with second rep canceled appointments. Finally, get in pick our plan had to endure price increase thanks to first amd second reps and canceled appointments. After so long second rep handed us off for a 3rd time to a third rep. Things started going smoother seeing action. Build starts and process is slowed down again, takes forever. Finally, get to close and move in. After a first hard rain while front of house pools bad to where we need pavers to avoid soaked feet. We use pavers temporarily until the sidewalk is done. Once done, it's still the same flooding issue. I addressed to "warranty" they say add dirt, sod, gutters, gutter drains, french drains. None of the solutions or responsibilities are taken from them. They expect me to continue to dish out more money after having home built. Since the build and first year. All recommendations have been met. Yet I still have flooding issues. Tilson has refused to take responsibility and will do nothing to help or fix the issue. I have addressed this multiple times with one manager, the VP, but I guess the buck stops with him. I hope no one has to go through this as a first time builder or any builder for that matter. I hope someone higher than the VP sees this and makes some form of effort to right the wrong. I'm not asking for a new house to be built but at least be willing to help elevate the cost of adding additional drains that should not be needed in the first place had the house not been put in a bowl without proper flow of water drainage.Tilson Custom Homes, Inc. Response
06/14/2024
At Tilson Homes, our highest priority is to deliver a quality home on your land. With over 90 years of experience, we proudly stand by our work. We acknowledge that no home is flawless and are committed to assisting our customers in maintaining their homes and resolving any issues that may emerge. This review fails to represent the situation accurately and leaves out key facts. The only accurate aspect of the review is the customer's refusal to acknowledge their part in the problems encountered. We've repeatedly attempted to collaborate with Mr. & Mrs. ********* to resolve the drainage problems at their residence. Upon completion of their home's construction, a final grading was established to ensure proper water drainage. It remains the homeowner's duty to preserve this grading to prevent water accumulation around the property. We have offered numerous suggestions for maintaining adequate drainage and advised on practices to avoid. In April 2023, Mr. ******** contacted us, reporting water accumulation around his front porch. Upon investigation, it became clear the homeowners did not follow our guidance on maintaining the grading around their home. They also overlooked our warnings and installed sidewalks and other concrete structures close to the house without proper drainage paths. As a result, water was inevitably trapped near their porch and foundation. Compounding the issue, gutters were installed in such a way that directed water toward the already vulnerable area between the foundation and the sidewalk, exacerbating the pooling issue. Our Customer Care Manager promptly responded, offering specific advice to remedy the situation. We dispatched two members of our construction team, including the area Vice President of Construction, to assess the situation at the home and provide guidance on remedying the issues at hand. They even proposed assistance in installing proper drainage and restoring the appropriate grade. However, Mr. ********* rejected all proposed solutions and declined any further help from our team. Now, a year later, having disregarded our advice and pursued ineffective alternatives, he expects us to rectify the errors resulting from his decisions. Despite offering clear instructions for resolving the issues, he has refused to follow them. At this point, there is no further action we can take since he is refusing to follow our instructions.Review from Max B
1 star12/07/2023
Had to replace breaker box and Breakers. Box was not grounded properly door Jam came loose from house. Beams not put in correctly. Porch had cracks when put in. I could go on but frustration sets in. TOLSON BUILDS CRAP AND THEIR PERSONAL DOES NOT CARE ONCE THEY GET PAID.Review from Ryan N
1 star11/14/2023
I do not have anything good to say for Tilson Homes. Our build took well over a year, 2 different site supervisors, 4 different floor coverings due to jumps in our slab, fireplace installed before roof was on filled with water and replaced. New fireplace seeps smoke smell into the home, nothing is square, light fixtures flicker all the time, grout cracked, paint so thin you can clearly see where the cabinet people wrote the cabinet numbers on the wall and if you shine a flashlight at the wall you still see the tape/float not the texture. Electricians wired water well to house. Our water pump is a 220, they wired it for 110. It hummed for 3 days before I was able to come out and found it. They totally framed our home before the cables were even messed with. I would be willing to bet they did not tighten them to 30K PSI as the video states they do plus we were well out of the 10-12 days as per the video. We were around day 31. It was a nightmare from the beginning and every time I reach out to the Warranty Department they act like we are the cause and try in every way to avoid fixing what’s not right. We were not even told when our slab was being poured. My wife just happened to go by our land and there they were. Spent right at $10K extra for a thicker concrete slab per sales department. They only added more dirt and it was only 2-3 more loads. Our HVAC vibrates in the wall. Second electrical company came out and cut our Sheetrock in so many places redoing the wiring. No new Sheetrock was hung they just patched the holes. I could go on and on with many issues with our home. We have considered selling it many times but we worked so hard to do this. We battled cancer in 2019 and couldn’t see putting off building our forever home any longer but now we live with regret because Tilson doesn’t care. If they only did half of what their YouTube videos shows everyone would be more than happy. Texas can do better. Tilson Homes is only about getting your money.Review from Michael H
1 star10/30/2023
There is a huge gap in their process which made a poor experience for me and my family in Waxahachie. Due to a low ** ********* ** ******* ******* we were informed that we need an equity deposit of ~$155k to move forward with the build. This is after us putting $23k down on the land, $4k for the water valve, $2k for the culvert and construction driveway, $3k for clearing of the land, $700 for an additional appraisal and we even offered to pay off the land ($100k) but we would still need $55k to build. During the past month we have been waiting on responses from Tilson on Pricing to see what our options are with Tilson. Emails have gone unanswered from Tilson. Last Thursday 10/26, I sent an email informing that we will be unable to proceed and we got a response saying "We will call you on Monday". Which I feel is absurd considering no retention offers were made and that was 4 days away. We have been prompt with all requests by Tilson but have not recived the same in return. Today I was told that we would be refunded the equity deposit minus any costs Tilson paid during contract. No expectation was set that we would own. Now we are being told that we need to pay $2,494.33 to get out of contract and to have the lien lifted from our property. (No construction has even started) No instructions were provided on how to pay, no breakdown of costs was provided and no timeline was set for these items to take place. I informed that we need to sell our land ASAP in hopes to make up any money invested into the property. I would prefer to get a refund of the equity deposit, but it looks like we have no choice but to pay $2,494.33 or risk losing the land we are paying for and also, not being able to purchase a new home since we sold our old home. We sold in a hurry because we were told "construction could start as early as late October". I ask that we be provided a prompt response and resolution to this matter.Review from Darla S
5 stars08/09/2023
We contracted Tilson to build our home in late August 2021. The build did take longer than expected due to supply chain issues. Our building superintendent kept us informed throughout the build process. We closed on our new home the end of January 2022. Well, there were some issues the builder was prompt in correcting all issues in a timely manner. Could not be more pleased with the quality of construction. We have a beautiful home that is exactly what we envisioned. Being able to build our home with out the requirement to have a construction loan during a time when many others who were building had the unknown of the final cost. We love our Tilson home and would 100% build with Tilson again.Tilson Custom Homes, Inc. Response
08/14/2023
Hello Darla, thank you so much for taking the time to give Tilson Homes a five-star review! We're thrilled you had such an excellent experience – and even more thrilled with the result of your new home. It's great to hear that our building superintendent kept you informed throughout the build process and that any issues were promptly addressed. We appreciate that during this time of uncertainty, you chose Tilson and enjoyed the benefit of having no construction loan. We hope your home will bring many years of joy and we look forward to serving you once again in the future if needed. Thank you for partnering with us!Review from Rachel A
5 stars08/09/2023
We had a wonderful experience building with Tilson Homes. Our builder kept us informed of the progress and any delays we might experience along the way. We loved seeing our home at all of the different stages of construction. We are so happy to be in our home now and to see what started out as plans and color selections come to life for us everyday. Thank you Tilson!!Tilson Custom Homes, Inc. Response
08/14/2023
Thank you so much for your kind words, Rachel! We are always appreciative when our homeowners share how their experience was with building their Tilson home. We strive to make the process as transparent and enjoyable as possible, and it’s great to hear that we accomplish at least part of this goal. We are delighted that you love living in your new home and are happy to know that it is now being enjoyed by all! Thank you again for choosing us to build your dream home.Review from Eric A
5 stars08/09/2023
Completed our home in a timely fashion. Made corrections when issues came up. Set and managed expectations correctly and professionally.Tilson Custom Homes, Inc. Response
08/14/2023
Thank you for your kind words, Eric! It means a lot to us that you recognize the efforts and professionalism of our team here at Tilson Homes. We value true customer service and satisfaction above all else, so we're pleased that we were able to deliver on that promise for you.Review from Ashley M
1 star06/03/2023
If I could give "zero" stars I would. They dont even deserve 1 star. We moved in 8 mths ago. Within that time frame we've had tile crack and fall off the bathroom wall, which they basically glued back on and caulked instead of regrouting. We've had our ceiling leak from a faulty dryer vent, which after "fixing" still leaks/drips condensation bc the long span it runs through our attic instead of out the wall right next to the dryer. This causes the ceiling to get soaked and drips like there's a leak during a rain storm. The AC has quit TWICE now. TWICE!! It took them over 2 weeks last time to fix the AC. Now we are sitting in an 85 degree house in the middle of summer and they said, "we don't have an emergency AC person." And they will "send an email". The decorative facing they put on our visible slab is chipping and falling off. The windows are all poorly placed, some are so unlevel, the seals don't seal right and they dont shut and lock. When the wind blows our house howls very loudly. Our upgraded cabinets have paint peeling off them. In our sons room there are several divots or holes in the upgraded carpet padding. NONE of our exterior door knobs have worked since day one. They either get stuck and won't open or the Flange catches and you can't shut the door. And just last night one of our recessed LED lights blew out and looks like it's burnt up. So know we're afraid to turn on the lights in that room. All these issues have been brought to to Tilson's attention multiple times and once we FINALLY get someone to respond, they quit the next week. During the build process, which took over 18mths, we went thru 6 GCs in a 6 mth period. There was one point where we had ALL the materials delivered and our house sat untouched for 2.5 mths. It took them 8 weeks to frame our house, when it really took maybe 3 days total. Poor poor poor customer service and have absolutely NO PRIDE in their work or care for their customers after closing. DO NOT RECOMMEND!!!Review from Joseph J
1 star05/25/2023
There were cracks in the master bath room wall. Asked them to just come out and inspect. They would not and after talking to claims they said those cracks on the wall were my fault. Tilson had made a mistake and forgot to put in trim on that wall. They cut in the trim thus destroying its integrity. I live in Bandera in a great neighborhood and told people to purchase Tilson. No more. They do not care
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