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Find a Location

Auto Imports Inc. has 1 locations, listed below.

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    Business ProfileforAuto Imports Inc.

    Imported Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1135 Edgebrook Dr, Houston, TX 77034-1841
    BBB File Opened:
    3/6/2017
    Business Management
    • Mr. Owner
    Contact Information

    Principal

    • Mr. Owner

    Customer Contact

    • Mr. Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/03/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased a 2016 ****** **** on February 22, 2022 at 5:37p.m. I put a total of $3500.00 down. The day after I bought the vehicle I found out that the heater did not work and was blowing out cold air only. Called Auto Imports several times and left several voicemails for Gabby who never returned my calls or answered her phone. I finally spoke with Miranda who told me to bring the vehicle back (Thursday, February 24, 2022 at 9a.m.) so that their mechanic could look. I brought the vehicle to them so their mechanic could look at it which took all day only for them to come back and tell me that they needed to order a part and that they would call me in a couple of days when the part came in so that they could fix the problem. They never called and I kept leaving voicemails with no return phone calls finally I called my local mechanic ********* ***** ********* * ******* ***** *** * ******** ** ***** ****** ***** ******** *** ***** **** ***** who agreed to call and talk to Auto Imports about looking at the the vehicle just to see what was going on with it and Auto Imports gave him the run around as well and would not answer or return his phone calls. Finally ***** was able to speak with someone and get the go ahead to look at the vehicle to figure out what was going on which to my surprise was a lot which he typed up on the invoice. Auto Imports ignored it and then they sold my contract to ******** ****** ********** without notifying. I found out because ******** ****** ********** called me to introduce themselves. So Auto Imports never did the repairs that they said they were going to do and the vehicle started running hot when you would drive it in the middle of the day or if you turned the AC on. I couldn't clean my windshield, the steering wheel kept sticking so I could no longer drive the vehicle and ******** ****** ********** ended up picking on the vehicle on 8/31/2022. I really just want the money back that I put into the vehicle.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Katie G

    1 star

    12/14/2021

    DO NOT purchase a vehicle from this fraud of a dealership. I was promised the only thing wrong with a vehicle I purchased on December 4th was the front airbag sensor (they said the air bag had been replaced and the sensor had not) and besides that it would be a safe and reliable vehicle for my daughter. ONE DAY after purchase the check engine light came on. A multitude of issues were found including the oil pressure sensor, battery, the front airbag was placed in the steering wheel—wiring cut and the side airbags have been cut out. So, basically my daughter is driving a vehicle with NO FUNCTIONING AIRBAGS. Contacted both the salesman and the owner and have been IGNORED. I have never dealt with such a DISHONEST dealership in my life!!!!! RUN!!!!! Also, I found my vehicle on Showroom Auto Credit’s and called the number on this page and guess what…also Auto Imports of Houston…that’s who the cashiers check was made out to.

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