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          Find a Location

          Logix Fiber Networks has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLogix Fiber Networks

            Long Distance Phone Service
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2950 North Loop W Ste 1000

            Houston, TX 77092-8891

            Visit Website
            Email this Business
            (713) 862-2000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 11/22/2017

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company is a long distance telephone provider..

            Business Details

            This is a multi-location business.

            Find a Location

            Logix Fiber Networks has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2950 North Loop W Ste 1000, Houston, TX 77092-8891
              Email this Business
              BBB File Opened:
              1/1/1984
              Years in Business:
              41
              Business Started:
              1/1/1983
              Accredited Since:
              11/22/2017
              Alternate Business Name
              • Logix Communications
              • American Lightwave Communications
              • Western Communications (WCI)
              Business Management
              • Ms. Brenda Weaver, Credit Manager
              • Mr. Glen Taylor, Vice President
              Contact Information

              Principal

              • Ms. Brenda Weaver, Credit Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/07/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Complaint Details Unavailable
              Read 6 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sujit S

              10/02/2023

              Logix failed to acknowledge a cancellation notice, despite being a current customer on a new fiber line at a new office, which Logix assisted with the switchover, they decided to ignore my cancellation notice and continued billing, failing to notify me at my new address. They proceeded to hand the matter over to a collections agent and when I have submitted evidence to their customer services team that i had submitted the original cancellation notice, they refused to do anything about it, trying to fob me off with guidance such as send another email to customer services. The way in which they are handling this is fraudulent, customers should be inconvenienced or have yto suffer at the expense of their incompetence.

              Logix Fiber Networks Response

              10/06/2023

              October 6, 2023 Better Business Bureau 1333 W. Loop South, Ste. 1200 Houston, TX 77027 Re: Complaint ID: 226643 Date Filed: 10/03/2023 Logix Account: 44005691 Dear BBB Response Team: Thank you for providing this information to LOGIX. We regret the customer had difficulty moving their service from one location to another, and that our customer service team did not address the issue correctly. We have been working directly with the customer to correct the issues outlined in their complaint and we now believe the customer is satisfied with the steps we have taken to address their issues. We sincerely apologize for any inconvenience we have caused the customer, and we appreciate them giving LOGIX the opportunity to resolve these matters. The Logix Team
              Read 1 More Customer Review

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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