Reviews

Hi, I went to Gilman Honda near Bissonnet to buy a pilot. The salesman who helped me had an anger issue. Gilman Honda really needs to give good costumer care training. May be they are tired. But still they need to learn to deal with different types of customers. If there is no customer then there is no business. I was about to buy the car but because of his attitude and his way of talk I went to different dealer. I had same experience 15 years back. Administration, please provide better training. Otherwise you people mess up customer day. Thanks

V.P****** … customer service is always, all the way up!!!! She’s TOP NOTCH!! her willingness to get the job done always exceeds my expectations …and her professionalism, knowledge etc.keeps me a repeat customer/ buyer! Thanks V , for all that you do, I appreciate you!

I recently visited Gillman Honda in search of a part for my 2006 Honda Civic. My experience was beyond disappointing, to say the least. From the moment I walked in, I encountered unprofessional behavior that left me completely frustrated. A gentleman named Thomas was the first to "assist" me, though I hesitate to even use that term. He displayed a complete lack of professionalism, refusing to listen to my needs and concerns. To make matters worse, he abruptly walked away without any explanation, leaving me waiting in bewilderment. After what felt like an eternity, he returned with another individual named Andrew. Andrew was equally unhelpful, refusing to provide his full name or job title. I found this lack of transparency unsettling and unprofessional. When I finally managed to explain that I needed a specific part for my vehicle, Thomas suddenly appeared to have the information at his fingertips. It was baffling how, after the initial dismissive treatment, he could produce a printout with the part I needed within seconds. This experience left me deeply unsatisfied with the service and professionalism at Gillman Honda. The unprofessionalism displayed by both Thomas and Andrew was inexcusable, and their lack of communication and transparency only added to my frustration. I expected much better from Gillman Honda, a dealership of this caliber. I strongly urge potential customers to reconsider doing business with Gillman Honda, as my experience here was nothing short of a disappointment. They have a long way to go in terms of customer service and professionalism.

If I could give 10 stars I would. Daryl W the GM and his team bent over backwards to help my daughter and I lease a new Accord. A huge issue with our trade in...Daryl personally solved it. Leasing was smooth and transparent. All the way to the final signing we felt like we received maximum efforts to work with us. Professional all the way. Thank you