Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Kia Telluride into Joe Myers Kia service department to have a recall done on the front seat. I was sent home with the passenger seat inoperative and needed to come back the next day. After sitting for hours, they told me they did not have part needed to repair the recall. Only after asking for service manager did I manage to get a loaner vehicle for the time it would be there. Part was supposed to be overnighted. Fast forward to 1.5 weeks later, I still don’t have my car, they are no closer to knowing what is going on and anytime I call the get information (because they don’t call me with updates), I am met with a disgruntled attitude and passed around on transfers. I have repeatedly asked to talk to manager and they said they are in the process of getting a new one.

  Business Response

  Date: 10/09/2024

  We are truly sorry for the delay. Repairs are completed, and customer has taken delivery

• Initial Complaint

  Date:07/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted nick ****** and told him that I brought a warranty for my car and I told him to send me paperwork and he texted me back and said ok and gave me his direct number so I can get it called him back and no response period I told him I was going to call you guys his number is *** ********

  Business Response

  Date: 08/20/2024

  This warranty was in effect , Jason ****** is the service director, Relative of the complainant works here and processed this, down payment has been reversed...no goods or services were used, entire $ customer charged has been reversed

  Business Response

  Date: 08/28/2024

  This makes no sense. on 8/13/24 the charge was reversed, after being disputed by customer of $359. It came out of our bank and went back to his credit card company. He initiated this. We owe nothing, customers credit card account was credited on that day, 2 weeks ago. 

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  What make no sense is that they would not consider contacting me period we should have not been going through this very very bad communication I wish that I could have put this on tv
  
   
  

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased 2023 mazda cx9 from joe myers certified pre owned march 8 2024 .just made my second payment and i also just found out that this car was reported stolen a year ago. this was never cleared up and as off now if you run the vin# it still comes back stolen. This was not on there car fax and the manager SHAWN ****** has not got back with me , i was told they dont sell cars that has been stolen so what makes them think i would or be ok with one that is still stolen. i was told by a constable if we get pulled over and they run the vin# prepair to have guns pulled on use! MY WIFE DRIVES THIS CAR WITH MY KIDS!!! i put 19000 down and made 2 payments of 389

  Business Response

  Date: 07/01/2024

  this vehicle is not currently reported stolen, it is all clear

• Initial Complaint

  Date:04/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a truck 7 months ago and never Recieved license plates because they don’t have the title So they sold me a truck they didn’t own

  Business Response

  Date: 04/08/2024

  Customer has requested refund of purchase due to extended wait on lic plates. We have agreed to do this. Pre-Owned sales Manager Tyler ******* has been in contact with the customer and will arrange upon return of vehicle. 

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
  

  they are not offering to give me back all the money that I paid towards this truck.

  
  Regards,
  
  
   

  
  

  Business Response

  Date: 04/09/2024

  Customer requested to bring back truck and negate the deal...we offered back full purchase price, plus all TTL/registration fees-a full refund. Tyler *******(Pre-owned sales manager will reach back out to customer for clarification

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joe Meyers Kia (JMK) ignored Kia service bulletins, which would have timely diagnosed excessive oil consumption and saved us unnecessary repairs and damage. Kia corporate agrees. A competing local dealership followed the bulletin and delivered an engine replacement under warranty. We are seeking refunds for services and repair compensation. On Dec 1, 2022, we paid $1205.70 for a 90k service at JMK. On Dec 22, our check engine light came on. At that time, we told JMK that our engine was consuming an extreme amount of oil. JMK topped up the oil. On Jan 9, 2023, our check engine light was back on, and we noted continued excessive oil consumption to JMK. JMK advised $870 for repairs, which we paid. On Feb 27, we called JMK because we were alarmed by continued excessive oil consumption. In a 19-minute phone call, JMK's service rep said," Nothing he can do." He advised returning when the engine starts knocking because that issue is a recall. On Mar 10, the vehicle lost power while freeway driving, began to shake, and flashed warning lights. After assessment, JMK's service rep called to report no codes recovered, no repairs necessary. I insisted on a more thorough inspection, which retrieved codes and resulted in JMK quoting $989.40 of work. Having lost faith in JMK, I rectified error codes with another shop for $571.46. In April, we took our vehicle to a competing local Kia dealership. They promptly advised an oil consumption test, according to Kia Technical Service Bulletin (TSB) 222. Our vehicle failed the first oil consumption test. After the cleaning prescribed by the TSB, we were required to pay $3326.47 for a catalytic converter replacement before initiating a second oil consumption test. JMK's inadequate service and failure to prescribe an oil consumption test caused avoidable damage to our vehicle, including the catalytic converter. In Aug, our vehicle failed the second oil consumption test and was approved for a total replacement under warranty.

  Business Response

  Date: 11/25/2023

  After reviewing this with our Service Director, we followed all factory guidelines regarding the engine diagnostic issues with this vehicle when it was at our facility.

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  Joe Meyers Kia did not follow Kia service bulletins. Our engine was consuming excessive amounts of oil and this service department neglected to properly investigate the issue per Kia’s service bulletin. Had they instructed us to begin an oil consumption test, as nearby Archer Kia did, our engine would have promptly been replaced under warranty. This would have avoided unnecessary repairs and also damage to our vehicle. 
  

  On multiple occasions, service representatives instructed us to essentially drive our engine until it completely failed. Saying “nothing they can do” for excessive oil consumption because it is “part of normal engine aging.” Recklessly, they also advised to drive it until the engine completely failed, because then “they could replace it.” This was unsafe, unprofessional, and incorrect advice.

  Archer Kia’s work proves it.

  
  
  Regards,

  Eileen ******
  
  
   

  
  

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  Joe Meyers Kia did not follow Kia service bulletins. Our engine was consuming excessive amounts of oil and this service department neglected to properly investigate the issue per Kia’s service bulletin. Had they instructed us to begin an oil consumption test, as nearby Archer Kia did, our engine would have promptly been replaced under warranty. This would have avoided unnecessary repairs and also damage to our vehicle. 
  

  On multiple occasions, service representatives instructed us to essentially drive our engine until it completely failed. Saying “nothing they can do” for excessive oil consumption because it is “part of normal engine aging.” Recklessly, they also advised to drive it until the engine completely failed, because then “they could replace it.” This was unsafe, unprofessional, and incorrect advice.

  Archer Kia’s work proves it.

  
  
  Regards,

  Eileen ******
  
  
   

  
  

  Business Response

  Date: 12/06/2023

  The file was reviewed again by our Service Director and Kia procedures were properly followed.

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  Without details, evidence, explanation, or real rebuttal the business is stating that they self-determined that they followed Kia's procedures. However, when I speak to Kia corporate they have told me that the dealership did NOT follow procedures. I should have been advised to begin an oil consumption test. I was not (until I sought help from a competing dealership). This service department repeatedly told us there was nothing to be done and inadequately investigated the cause of our car's ailing engine. This caused us to complete unnecessary repairs and caused damage to our vehicle. Also, had I followed the advice of this dealership's service department my engine would have likely died outside of warranty. They did unnecessary repairs, gave bad advice, did not follow the stated service bulletin, and caused damage to our vehicle.
  
  
  Regards,
  Eileen ******
  
  
   
  

  Business Response

  Date: 12/26/2023

  The last service visit with us, the complaint was that the check engine light was on. The repair that was causing the check engine light to be on is related to the fuel system emissions-nothing to do with internal engine/oil consumption. 

  Customer Answer

  Date: 01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The business has yet to respond in full to my complaint. We diligently serviced our vehicle and communicated alarming oil consumption to the service department, as detailed in our complaint and documentation. The business was either uninformed about Kia corporate's service bulletin or lied to us when, in response to these symptoms, they did not prescribe an oil consumption test according to Kia's service bulletin. "Nothing he can do" was the service department's advice, which was not true, per the service bulletin. This fact is even more apparent because a competing dealership administered oil consumption tests, according to the bulletin, which resulted in a complete engine replacement. The business failed to diagnose excessive oil consumption. Their failures delayed an accurate diagnosis and caused unnecessary repairs, further damage to our vehicle, wasted our time, and created enormous stress in our lives. We reassert our request for compensation from the business.
  

  Business Response

  Date: 04/10/2024

  We would be glad to make a goodwill payment in the amount of $400 to the customer on this matter. I have gone back once again and reviewed this issue with Jason Proios(Service Director);(A) On 12/1/22 the vehicle was in our KIA service department with 89,467 miles-it was brought in for a 90, 000 mile service and maintenance, this was performed; (B) On 1/9/23 the vehicle was in our KIA service dept with 91,374 miles-customer brought in for a check engine light being on and an oil leak--we replaced a purge valve in the fuel system, and an oil leak was found and the valve cover gasket was replaced. (C) On 3/14/23 the vehicle was brought in with 93,164 miles-for check engine light being on…we recommended replacing 2 coils, customer declined, no charge…one week later customer brought their vehicle into independent shop(Kar Hospital) and had coils, spark plugs and boots put on for $571. The customer then brought vehicle into Archer KIA on 4/19, 6/20, and 8/10/23 with 95,319 miles. We have reviewed this and find that proper procedures were followed. We will offer a one time goodwill payment of $400 that we will mail to the customer if requested. Thanks

  Customer Answer

  Date: 04/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

  We kindly request that BBB facilitate a mediation as discussed by phone.

  
  Regards,

  Eileen ******
  
  
   

  
  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do NOT buy a car from Joe Myers Imports!! Especially not from Nester! I purchased a Mini Cooper 3 months ago and Nester promised me that nothing was wrong with the vehicle and that “it’s pretty much a brand new car.” Well, the air conditioning went out. It doesn’t stop there, he offered to have them look at my car to see what was wrong, which is great! Except he told me to bring my car up to the service shop at 7:30, so I did, only for them to tell me they couldn’t help me!! I drove an hour to get to the dealership and so did my sister because she was going to drive me home. Nester has no idea what’s going on!

  Business Response

  Date: 08/09/2023

  We would be glad to analyze the repair problem that you are having, please contact our Service director Jason ******, and he will reach out to you on this    *******@vtaig.com

• Initial Complaint

  Date:04/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2022 Kia Seltos in Sept 2021 at the Joe Myers Kia dealership in Houston. In the purchasing process I was offered an extended service maintenance agreement, and before purchasing, since I lived over an hour away, I asked if this was a service maint agreement that I could use at any dealership or was it just theirs. They said I could use it anywhere. Last week I brought my vehicle in to ********** Kia dealership for an oil change and I mentioned the extended service maint agmt I purchased and if there was anything due on my car, and they said they could not honor it and only Joe Myers dealerships could honor that, which is the opposite of what I was told when they sold it to me. I have tried emailing and calling the dealership, leaving messages several times and no one was emailed or called me back. If this is the case where it can only be used there, I would like reimbursement for the service maint agmt I purchased because they told it to me under false pretenses.

  Business Response

  Date: 05/02/2022

  We have been selling MPP extended warranty coverage for many years, very rarely does another  dealer does not except it...in these limited instances, we are always able to contact the service manager at the facility and there is not a problem. If customer wants to cancel the coverage it is not a problem.

  Customer Answer

  Date: 05/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  They are offering to cancel, and since the dealership by me won’t honor the maintenance agreement, I would like a refund and not just a cancellation.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
    Lisa *********
  

  Business Response

  Date: 05/05/2022

  Of course once it is cancelled, a refund will be issued, there is no problem here, contact [email protected] and we will get this done, there is no problem with doing this, please respond

  Customer Answer

  Date: 05/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

  Sean ******* has further stated in an email to me outside the BBB that any difference between what the cancellation amount is (it will not be full amount from warranty company) the dealership will cover that difference to me.  If they hold to this agreement, I accept the business's response.

   

  Lisa *********

  
  
  
   

  
  

  Customer Answer

  Date: 07/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   I just wanted to update you that nothing has been resolved.  While everyone was promising that cancellation and reimbursement would occur, nothing has been received from either the warranty company nor Joe Meyers Kia who was supposed to issue a check refund for the difference.
  
  Lisa *********
  

  
  

  
  

  Business Response

  Date: 07/11/2022

  We will check on the status of the refund on the maintenance agreement that you purchased, it was authorized for cancellation and a full refund will be processed

  Customer Answer

  Date: 07/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  

  you can close this complaint as resolved. Thank you.