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Business ProfileforLone Star Chevrolet
New Car Dealers
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
Additional business information
Additional Info:
Lone Star Chevrolet is a subsidiary of Sonic Automotive. Sonic Automotive has a corporate headquarters in Charlotte North Carolina and a report on that headquarters location may be found at the following link:
http://www.bbb.org/charlotte/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-corp-headquarters-in-charlotte-nc-105584
Sonic Automotive has a regional office in the greater Houston area and that report may be found at the following link:
http://www.bbb.org/houston/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-in-houston-tx-2758/
Since January of 2008, the Greater Houston BBB has been sending all new complaints filed on any individual dealership to Sonic Automotive for resolution. We are in talks with both the regional office and specific dealerships to try to get past complaints and future complaints answered, addressed and resolved. Please check this report for any further updates.
There are several Sonic Automotive dealerships that have separate reports, including Lone Star Chevrolet. If a Sonic Automotive dealership has a separate report it will be listed in the "Related Business" section of their report and it will have an active link to the actual location's report.
http://www.bbb.org/charlotte/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-corp-headquarters-in-charlotte-nc-105584
Sonic Automotive has a regional office in the greater Houston area and that report may be found at the following link:
http://www.bbb.org/houston/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-in-houston-tx-2758/
Since January of 2008, the Greater Houston BBB has been sending all new complaints filed on any individual dealership to Sonic Automotive for resolution. We are in talks with both the regional office and specific dealerships to try to get past complaints and future complaints answered, addressed and resolved. Please check this report for any further updates.
There are several Sonic Automotive dealerships that have separate reports, including Lone Star Chevrolet. If a Sonic Automotive dealership has a separate report it will be listed in the "Related Business" section of their report and it will have an active link to the actual location's report.
At-a-glance
Customer Complaints
11 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
This company specializes in sales and service of new and pre-owned automobiles for Chevrolet.
Business Details
- Headquarters
- 18900 Northwest Fwy, Houston, TX 77065-4738
- BBB File Opened:
- 3/10/2010
- Years in Business:
- 22
- Business Started:
- 10/1/2001
- Business Started Locally:
- 10/1/2001
- Accredited Since:
- 10/27/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Partnership
- Alternate Business Name
- Sonic Automotive
- Related Businesses
- Business Management
- Mr. Johnnie Smith, General Manager
- Contact Information
Principal
- Mr. Johnnie Smith, General Manager
Customer Contact
- Mr. Johnnie Smith, General Manager
- Additional Contact Information
Fax Numbers
- (281) 517-1910Primary Fax
Phone Numbers
- (281) 517-7041Other Phone
Website Addresses
- (281) 517-1910
Customer Complaints
11 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 16DEC23 I brought my vehicle to lonestar chevrolet service department for a misfire. Upon diagnosis cylinder 7 was misfiring. They ended up replacing the valve lifters and push rods under power train warranty and charged me an additional $400 for fuel and coolant service. Repairs were complete on 19DEC23.
Upon receiving the vehicle we noticed the truck wasn't driving the same, it hesitated under load and had a ticking sound. We took the vehicle back on 20DEC23 because we had a road trip coming up and wanted to make sure it was OK to drive. We were reassured that there WAS NOTHING WRONG and it was good to go. We also requested a copy of the compression test because josue the service rep said that every cylinder was checked. He wouldn't provide it and the mechanic had to come out to tell us he only tested #1 and 7. So the service rep LIED about the service that was done, what else are they lying about?
Since they reassured us the vehicle was good to go we went on our trip. A few hours in we start smelling gas fumes when idling, they got so bad that my wife started getting light headed and feeling nauseous. During our trip I had my father verify the gas smell.
10JAN24 upon returning from our trip we took the vehicle back to address the gas smell, the service rep confirmed the smell. A few hours later he called to feed us a load of crap that the smell was from other vehicles on the road. I mean how stupid do you think I am? There aren't other cars idling in my driveway and you don't just smell gas unless there is a PROBLEM. They claimed to check everything over and there was NOTHING WRONG, basically acting like we were making it up.
On 15JAN24 the vehicle started misfiring again but the issue quickly went away. We took it in to see if there were any saved engine codes. There weren't any and we were told that they couldn't do anything unless the engine failed. 01FEB24 misfire is back and smoke is dumping out of the tailpipe. Do your job and fix it.
Read MoreCustomer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ariel G
1 star
03/14/2024
I scheduled an appointment via phone and was told I would receive an email. I never received an email so I called to confirm the appointment. When I arrived to my appointment I was assigned to Mary. She asked me questions I never had to answer before, which I chalked up as “no big deal.” She asked for my phone number and I told her. Then she asked if I would be hanging around, I said yes. I asked her would I receive a text message stating that my vehicle was ready. She replied yes!
I sat outside for almost two hours waiting for my car. I never received a text message and I called Mary twice. She never answered. After waiting, I became unsettled because it was taking entirely too long for an oil change appointment. I walked to the cashier desk and asked the clerk when would my car be ready. She said who is your service clerk, I responded um Mary. Then a clerk by the name of Celsey interjected stating I have your key I called you over the intercom. Of course I didn’t hear it because I was outside and was expecting a text message.
So the problem begins with Mary for lack of communication and not following up with me. I’ve received texts before about my car being ready or someone would come find me. That someone being a black man. So of course I am going to be the one to pull the **** card because Mary’s disposition with me was abrupt and indifferent. She was not friendly or courtesy. Secondly, Celsey the cashier clerk, was unpleasant to deal with. Instead of diffusing the situation, she added her disgruntled attitude. I’m not sure what Celsey’s attitude was about because Im the one that waited and waited. She slammed my keys on the counter, scrunched up her face, gritted her teeth, and was out right disturbing. I’m assuming the attitudes were to make me uncomfortable. Celsey proudly pointed to her name on the window, as if she won’t be reprimanded for her behavior. That says alot for a place that lacks diversity. Good old Lonestar in the Lonestar state.
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