ComplaintsforSterling McCall Toyota

• Initial Complaint

  08/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Me and my father purchased an ********** with Sterling Mccall Toyota on 07/09/2022. As we agreed to 39850 driver out. When we got to Finance dept. the Finance Manager ***** ******** told us that the manufacturer warranty doesn’t cover electrical components (not true confirm with Toyota) that we need the Warranty package that he offer. My father told him No thanks. Then he switched to interest rate with over 5%. At that point my father got really frustrated want to leave then he said that how about that he can lower the interest rate and have the warranty package included with a lower payment. At that point we have no ideal what we get in to. For my first vehicle purchase and my father doesn’t speak English as a co-signer we didn’t know that is optional to buy that package. When we ready to sign paperwork my father saw that the bottom amount is $47,000 plus. He ask why is the amount ao high compared to the drive amount. ***** told my father that amoun included interest. When my father paid the first payment he realized that interest not included. We ask our cousin look at all paperwork that we sign. Now that we realize not just the Warranty that ***** add to the loan. But more like Tire and Wheel and maintenance and ResistAll to our bottom finance amount. We went back to the dealership spoke nicely about the issued but it seems nobody want to help. We like to have all packages removed with full refund.

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