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Business Profile

New Car Dealers

Sterling McCall Toyota

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my father purchased an ********** with Sterling Mccall Toyota on 07/09/2022. As we agreed to 39850 driver out. When we got to Finance dept. the Finance Manager ***** ******** told us that the manufacturer warranty doesn’t cover electrical components (not true confirm with Toyota) that we need the Warranty package that he offer. My father told him No thanks. Then he switched to interest rate with over 5%. At that point my father got really frustrated want to leave then he said that how about that he can lower the interest rate and have the warranty package included with a lower payment. At that point we have no ideal what we get in to. For my first vehicle purchase and my father doesn’t speak English as a co-signer we didn’t know that is optional to buy that package. When we ready to sign paperwork my father saw that the bottom amount is $47,000 plus. He ask why is the amount ao high compared to the drive amount. ***** told my father that amoun included interest. When my father paid the first payment he realized that interest not included. We ask our cousin look at all paperwork that we sign. Now that we realize not just the Warranty that ***** add to the loan. But more like Tire and Wheel and maintenance and ResistAll to our bottom finance amount. We went back to the dealership spoke nicely about the issued but it seems nobody want to help. We like to have all packages removed with full refund.

Sterling McCall Toyota is NOT a BBB Accredited Business.

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