Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This practice, the NYC office specifically; has not been honest and communicative with me as to where my funds are. I received an email in May of 2021 as to the release of my funds, over 2 years later I still have nothing. They promise to call me, email me, nothing! I call and my number is ignored, I call back with a blocked number, they pick up. They state there's a process left to finish, they have been doing this July 2021 and say "in about 2 wks up to 3 months" it will be done with. I've been told that about 5 times now. Any other suits against essure has been settled and participants have received their money...while I have not from this office! Get me my money so I can be done!

  Business Response

  Date: 08/19/2023

  I know you are frustrated with this process.  As we discussed, the delay is due to the lien resolution process.  The lien resolution process is handled by a court appointed lien resolution company so it is out of our hands.  We are frustrated with the delay as well because we do not get paid until you do.  You should be receiving monthly updates from the firm via email and text message.  I will check with the team to ensure that we have the correct email and cell phone number for you.  I will also give you a call and I apologize for any communication delays on our part.

  Customer Answer

  Date: 08/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  

   

  I have all screenshots for my call logs. I call, I get ignored or disconnected. Next I call #67 and they pick up right away. A pattern they deny buy has been going on since Feb. I also have the emails promising resolution in timely manner. I have not received a single email since last year and they refuse to return my calls. 
  Regards,
  
  
   

  
  

  Business Response

  Date: 08/26/2023

  I see that you have had several conversations with my office and that you have already received your settlement funds via direct deposit.  So I assume that your complaint has been resolved to your satisfaction.  

• Initial Complaint

  Date:05/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ISRAEL KNOWINGLY I PHONED NUMEROUS DID NOT HAVE PHONE CONTACT BOTHS ***** ******* NOR HEATHER **** EVER WITH ANY PEOPLE REGARD CLAIM MISCOMMUNICATION WITH HIPPA REPORTS DID NOT RECEIVE PHOTOS ISRAEL STATED TO I DID RECEIVE PHOTOS ON 2-2021 TALKED TO ANDREW STATED AROUND 04-2023 SETTLEMENT OFFER WORTH $75000 THRU $150000 OFFER I WILL GET GOING ON MANY YEAR LIKE TO GET OFFER SOON. THANKFUL, WESLEY *****.

  Business Response

  Date: 06/12/2023

  I'm not sure what your complaint is but we will give you a call.  

  Business Response

  Date: 06/29/2023

  Good afternoon,
  
  In follow up to the email below and our conversation today, we have confirmed that the payment was delivered to client on Friday, June 23, 2023, via FedEx.
  
  Thank you,
  
  
  
   
  
  
  Heather ****
  Paralegal
  

  
  

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Payment of $1000.00 will continue unacceptable until a satisfactory reasonable offer is agreed accordingly.
  

  Regards,

  Wesley *****

   

  
  

  Business Response

  Date: 07/05/2023

  I spoke with Wesley ***** after the initial complaint and offered him $1,000 to settle and close out his Risperdal case which our firm handled.  The majority of all Risperdal cases nationwide settled for $750 to $1500.  Please be advised that Mr. ***** accepted the $1000 check, cashed it and is still trying to extort additional funds beyond the value previously accepted.  He contacted our office last week and spoke with myself and my paralegal asking if he could get "just an additional $500". Our position and belief is that Mr. ***** was paid in full for his Risperdal claim which concludes our business with Mr. ***** and our attorney-client relationship.  We believe that Mr. ***** is improperly using the BBB complaint process to attempt to secure additional money to which he is not entitled.

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  I stated before speak with client colleague and he say risperdal case I will
  be awarded any where for $70,000.00 -$150,000 to wait for client ***** ******* phone call and this where I stand.

  Regards,

  Wesley ***** 
  
  
   

  
  

  Business Response

  Date: 07/14/2023

  Mr. ***** is not being truthful regarding that conversation.  

  Mr. ***** spoke with attorney ***** Fraser twice who explained all of the settlement terms to him.  We paid him according to those agreed to terms and took no attorney fees.  Mr. ***** called us a few days later and said that he wanted an extra $500 in order to resolve his claim.  The attorney explained to him (1) that we had an agreement and that we paid him according to that agreement, and (2) that we cannot just arbitrarily award additional funds because the client wants it after the fact.  The award was objective and based on the award given to other planitiffs similarly situated.  

  Regarding the comment as to a settlement range of $75,000 to $150,000, our case management software has a column for the actual offer and a column that is internal to our firm which projects an estimated settlement range when the case opens.  An after-hours call service agent read both numbers to Mr. ***** by accident.  The attorney immediately upon knowledge of this clarified that mistake.  Mr. ***** knew that he was only being awarded $1000 and was again trying to use that mistake to raise this complaint in the hopes of getting more money than what he agreed to. 

  Please note that the BBB process has gone from a regular customer complaint to a process of using the BBB as a vehicle to get more money than he agreed to. We respectfully ask that you close this complaint as it is not a good faith complaint and is an attempt to exhort our firm for additional funds. In our opinion, that is not what the BBB process is for. 

   

   

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i hired mcdonald whorley in my talc powder law suit and its been about 4 years ..i have called time to time to check on the case well i have been calling for a week now and every single phone number for them..there is no answer.....last time i talked to someone they told me they were in negotiations on my settlement....now i cant contact them....who can i contact to investigate information on my settlement from the talc powder company ??

  Business Response

  Date: 03/20/2023

  I'm sorry you had trouble reaching you.  Talc cases have not settled yet.  My office is reaching out to you today to see why you haven't been receiving the monthly updates via text and email.  

   

  Sincerely,

   

  Don Worley

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with McDonald and Worley for about 8 years. When I first started they let me know every month what was going on. The real problem started in December of 2022. I was told that my lien was done and I should hear something by first week in January. My email isn't working that good so I was calling 2 times a week to see what was going on. I had to pay something to my bankruptcy so 3 weeks ago I got a letter from them said they got their closing statement and it was signed so I called and was talking to Twanna the paralegal and she said mine was sitting on lawyer desk had to be signed I was told that I call to much but when you're told that you would hear something by end of week and you don't so I was pretty well told I can't call anymore. I was told the last 2 weeks the lawyer would call and explain everything to me but there is a lot of money not counted for and lawyer still hasn't called so they are sitting there laughing at me because I can't call and find out anything. I believe this firm is scamming people and using our information to get money for their selves. I will not refer them to anyone because of how they treat people.

  Business Response

  Date: 03/03/2023

  Joyce:

   

  I see in our system that you call Twanna on a daily basis and she updates you as she can.  I'm sorry you feel that you are not getting updates as often as you want.  These legal processes take a long time, especially when you file bankruptcy.  We should have another update for you soon.

• Initial Complaint

  Date:01/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to get a hold of anyone regarding my mesh case all my paperwork is done I just got out of incarceration couple months ago and I need to change my email phone number and address. I also would like to know my lawyers name and get a better call back number I have a mass tort case And I’m very close to settlement to my understanding I really need to get a hold of a lawyer as soon as possible

  Business Response

  Date: 02/04/2023

  I'm not sure why you were unable to reach someone other than we just switched our phone systems over to Ring Central.  But we will reach out to you this week to get your updated contact info.  Hernia mesh has not settled yet.

   

  Thank you,

   

  Don ******

• Initial Complaint

  Date:12/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used McDonald Worley as my attorney. I received a letter from Medicare stating that my case had been settled in March of 2022 and a settlement had been given to me, so Medicare wants their portion of my settlement. I have been trying to get ahold of my lawyers and no one will get back ahold of me. I have tried phone calls and emails. I can't get a response from them. I do have some emails that have have sent over the past year that i can provide you and the letter from Medicare.

  Business Response

  Date: 12/10/2022

  Ms. ******:

   

  I have attached all of the correspondence from our law firm to you, including the recent correspondence that the lien resolution process is not yet complete.  Once we get a final lien resolution report from the court appointed lien resolution company, we will update you further.  We don't have a record of you calling our office but a member of the team will call you on Monday to answer any other questions you may have.

  Have a good weekend,

• Initial Complaint

  Date:11/30/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with this law firm several years ago in regards to a hernia mesh lawsuit. Have been getting updates on occasion that sa “medical records on order”. When I email for clarification as to why the records have yet to be obtained I get no response. When I call the number I get a voicemail and leave my info but never get a response. The deadline has passed and I’m left wondering if this was a bogus setup.

  Business Response

  Date: 12/10/2022

  Mr. *********:

  We do have your medical records and no deadline has passed.  We are still working on settling your case.  I have attached copies of all of the updates you have received from our office, including one sent to you a little over a week ago.  There is no record of you calling our firm but we will call you this week to make sure all of your questions are answered.

  Have a good weekend,

  Customer Answer

  Date: 12/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have been assured that my case will receive the attention required.  AT this point I will accept their explanation and move on.
  
  
  
   
  

• Initial Complaint

  Date:11/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a client since 2019. I don't get any calls back. Employees there are rude. I send emails communication sucks. They say I have liens but it's no record of it. Only 1 lawyer has called me in 3 years which was Scott, he explained the updated and answered my questions. But since than NOTHING. Any day now really. I don't fill like a client nor do I feel like they care. If I knew the communication was like this I wouldn't went with another firm. LACK OF COMMUNICATION. If I gave to pay you shouldn't it be a line of communication so where. This essure gas already taken alot from me and to mistreat by this lawyer doesn't make it any better.

  Business Response

  Date: 11/30/2022

  I'm sorry you're still unsatisfied regarding the lien situation.  As I explained, our firm does not handle the lien resolution process.  The court appointed a third party lien resolution company to resolve all healthcare liens.  We have not received another update from them, but I will update you when I hear back.  If any of the entities paid for health care related to your injuries, they will be entitled to be reimbursed from your settlement.  If no one paid for your health care, then the funds held back will be released.

  Customer Answer

  Date: 11/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  If any of the entities paid for health care related to your injuries, they will be entitled to be reimbursed from your settlement. If no one paid for your health care, then the funds held back will be released.

  They were aware of a lien from Medicaid which I contacted and they said I don't owe them. So it's an amount that popped up and no one has told me the amount or from who. Why hold back funds than release them? Money been released from Bayer since may. It continues to be on hold. I don't understand how a lien company don't respond to a client. 
  Regards,
  
  
   

  
  

  Business Response

  Date: 12/10/2022

  Ms. *******:

   

  I have attached all of the correspondence from the law to you in your case, including my emails explaining to you that we do NOT control the lien resolution process and we cannot release funds to you which we do not have.  The court appointed lien resolution company does the lien resolution.  They withheld funds for potential third parties who may have paid for healthcare related to your injuries.  As i explained, any entity who pays for your healthcare related to your injuries is entitled by law to be paid back out of your settlement proceeds.  Filing a complaint with BBB and not accepting our response does not change the law or the situation.  We will update you as soon as we hear more about the liens.

  Have a good weekend,

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in a tort IVC filter case for some years now! I am very frustrated with the law firm! At the beginning yes it was great communication I got updates regularly and my lawyer would communicate. Now since the “pandemic” no contact whatsoever! I have called and called. Not getting any satisfaction from them. My main fear is I have waited all these years and the end result will be not worth the wait. I have called and emailed trying to ask am I wasting my time and theirs and I have not gotten a response. I am also in the beginning stages of the Bair Hugger case and again right off the bat lots of communication! Now recently after a phone call to have someone give me an update, nothing! No communication whatsoever. This lack of communication makes me feel unimportant. I am new to this suing a person situation and the way this law firm makes me feel I don’t know if I made the right choice in them representing me! Serval times I have researched can I or if it’s right to change law firms because of the lack of communication and they just make me feel unimportant!

  Business Response

  Date: 11/26/2022

  I'm sorry you feel like you are unimportant.  I promise that you are very important to our firm.  You should be receiving monthly updates via email and text from my office on both your IVC case and your new Bair Hugger case.  I will call you to give you a verbal update and make sure we have the correct email address and text number for you.  And to let you know that you are important to my firm.

  Thank you,

   

  Don Worley

• Initial Complaint

  Date:09/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lawsuit has been settled and since July 20, 2022 I have been waiting to receive the final statement from the attorney for my signature. I will not get my settlement payment until this document has been signed by me. I have sent multiple emails and gotten no response. I have called the office only to be told by the receptionist that they are working on it still. I have left voicemails for the person handling my case and not gotten a response. It has been over 2 months since I was told the final statement would be sent to me within a couple of weeks. Since I can not get response as to when exactly they will be sending the final statement to me I am left to wonder why this is being so delayed. I feel I am being ignored by the office personal and not having my concerns addressed.

  Business Response

  Date: 12/07/2022

  I tried to respond to this complaint but there was no way to do so.  We are in contact with the client and have explained that her settlement check cannot be issued until the health care liens are resolved by the court appointed lien resolution company.
  
  Please let me know next steps.
  
  Thank you,
  
  
  
   
  
  
  Don ******
  Attorney at Law
  

  
  

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  There are not any medical liens to be satisfied on my case. The only lien that needs to be paid is for the loan I received and that should be able to be resolved easily as your office already had the information for the loan company. I spoke to the paralegal yesterday and she stated she was just waiting for confirmation from you so she could send me the final statement for my signature. She also said she would be reaching out to me this morning but had not done so yet.
  
  Regards,

  Julie *******
  
  
   

  
  

  Business Response

  Date: 12/09/2022

  A third party lien resolution company was appointed by the court to resolve all healthcare liens in the Essure global litigation.  If medical treatment related to the injuries of a client are paid for by a third party (such as Medicare, CA Medicaid or a health insurance company), this third party is entitled by law to be reimbursed from the settlement proceeds of the client.  The lien resolution company holds back certain funds from the settlement funds to resolve and pay these liens.  We explained this repeatedly to the client.  The filing of a complaint with BBB and the rejection of the honest answer does not change this legal procedure.  We just received word this morning from the lien resolution company (Epiq) that the liens are finalized as of today so an updated settlement breakdown will be sent out to the client.