Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Fairytale Photography Studio has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer ReviewsforFairytale Photography Studio

    Photographer
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    5 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Joshua R

      1 star

      05/26/2024

      They donated two vouchers to our church's silent auction, one of which my mother purchased for $60. The company contacted the church later and demanded $100 each for the vouchers which had been donated. My mother gave the voucher back to the church and told them to just return it and keep her bid. It's a real scum move to charge money for a donation after the fact. They also do fake "giveaways" where they say they'll give your child a free photography session, only to charge insanely high prices ($1000+ for a single photograph, plus another $100 if you want a digital file of the one you buy). Steer clear of them.

      Fairytale Photography Studio Response

      06/21/2024

      Hello Joshua, thank you for taking the time to respond. We donated a certificate to the church (meaning we incur all cost assosciated with it). This is to assist the church in raising money for their event. The church (like all other charities we donate to) are made aware that all studio policies are in effect including the fully refundable holding deposit that we charge to ensure that clients come to their appointment (we have a fully staffed studio waiting for them). This is returned to you as long as you show up. The certificate also includes a portrait - again, that we cover the cost for 100%. You are not obligated to purchase more. Our packages for larger portraits range, but there are many options under $1000. I hope this clears some things up for you.
    • Review from Tyesha U

      1 star

      03/24/2024

      My 5yr old was chosen by the studio for a free full experience photo shoot. they reached out & said they would love to have her. They ask me to send a fully refundable $100 deposit and told me the funds would be released the day of the shoot. The policy they have on their website supports this. I was told to follow the link that was sent to me via text to book the appointment and to pay the deposit. I followed the directions & immediately got an email of a recorded video made by the owner supporting the details that were explained to me in my contract. She further explain how the experience would go and that I would not have to pay for anything and that all I needed to do was bring my daughter happy. When the time of the appointment came around due the sudden death of my Grandmother, I sent my mother in my place to support my daughter my Mother arrive on time but the contract that the studio and I agreed had changed they requested over $3000 for the photos that my daughter had taken & they kept my deposit. My daughter is heartbroken that she will never receive the photos. She worked so hard for & I now have to file a civil suit for the funds that are owed to me all of this in a middle of grieving, the very new loss of my grandmother do not come to the studio do business with them they do not practice good business morals save yourself, the stress and headache. Trying to get the manager on the phone is impossible. I’ve requested to speak to the manager on several different occasions I’ve asked for of policy and all I am met with is a condescending assistant, who gaslights me with comments like, her understanding the death of my grandmother because her friend lost her mother years ago and that she had to deal with it BUT that I still have to come up with over $3000 for the pics and they aren’t giving my deposit back and even gone as far as asking me for permission for them to call my mother to ask for her credit card number so that she can cover the bill

      Fairytale Photography Studio Response

      04/30/2024

      I see on your account that you had a complimentary session and complimentary portrait gifted to you - again, completely free of any charge.  I am sorry that we are unable to give more away for free.  You were not required to purchase anything additional (as you know, because you did not) and still receive your gift.  We fulfilled exactly what we promised - a free session and portrait (to which the studio incurs great cost to produce).  Again, I am sorry that we are unable to give more away for free.  I will also review the recording of your session to see if additional training is required for our team.  Thank you for taking the time to respond. 
    • Review from Roxana F

      1 star

      12/12/2023

      First of, let me begin by saying that the whole experience is shady. I "won" a $500 experience there and 1 free picture was included with it. They have you put down a deposit of $100 to hold your spot there and they "will give it back" once you show up. We went there, the experience was good, they took some pictures of my daughter, they are literally on the clock 15 mins not a 1 minute more. After they have you wait for about 15 - 30 mins, you get to meet the advisor who talks you into buying thousdands of dollars pictures. To be exact $2700 for 3 pictures. Now mind you, I have asked this over the phone to know if I should go all the way over there or not. They keep pushing you away, not giving you an answer just so they can trick you into coming there. However, we didn't pay this crazy amount of money for pictures, instead they kept my security deposit of $100 to give me one picture. The advisor was frustrated at the end after us not purschasing anything and she said "that was a waste of time" while we were leaving the office. So in conclusion, you don't "win" anything, this is their way of scamming people into coming there so they can catch you at the end with these crazy prices!

      Fairytale Photography Studio Response

      01/23/2024

      Hello there, I do appreciate your feedback that you have left elsewhere as well. I also reached out to you sometime ago as the claims here are false. I reviewed our security footage and recordings and my staff member did not say this. You also received a completely free session and portrait and your deposit was returned the day of this session. Most of our sessions last 15-20 minutes as children do not enjoy being photographed beyond this window, we are experts at what we do and create the best work oftentimes in the first 10 minutes. I'm sorry that your experience wasn't to your standards, but again, these claims are false.

      Fairytale Photography Studio Response

      04/30/2024

      I see on your account that you had a complimentary session and complimentary portrait gifted to you - again, completely free of any charge.  I am sorry that we are unable to give more away for free.  You were not required to purchase anything additional (as you know, because you did not) and still receive your gift.  We fulfilled exactly what we promised - a free session and portrait (to which the studio incurs great cost to produce).  Again, I am sorry that we are unable to give more away for free.  I will also review the recording of your session to see if additional training is required for our team.  Thank you for taking the time to respond.
    • Review from Crystal B

      1 star

      11/29/2023

      I won’t a drawing on ******** for a free photography session, a complementary 8x10 art piece, and a $500 gift certificate on top of that to use how I wanted. They had me pay a deposit of $100 that they said I would get back afterwards. The session was great but when I got to the “art director” she was extremely pushy and pushed to have me buy an art piece that was $4300! I told her I couldn’t afford it and she literally said “you couldn’t afford $100 payments?” It was ridiculous the way she spoke to me. She ended up putting the $500 towards the “complimentary” art piece and used my deposit for a digital copy. She didn’t even ask me, she just printed the receipt and basically pushed me out of the office because I was a waste of her time. This is a scam and I hope others don’t fall for it.
    • Review from Sue M

      1 star

      08/13/2023

      They don’t even deserve a whole star! Biggest Scam ever! They’re making people believe they’ve won a photo session and that a 99$ deposit is only to secure your spot because they’re busy studio!! When u get there 1. you’re told the deposit is NOT refundable it goes towards THE ONE PHOTO after the 500$ “prize money” so essentially you’re paying 600$ for a photo and 2. They’re ONLY busy with all the other unsuspecting people whom they have roped into coming with their scandalous advertisements. AND 3! any other photos you may want are a charge of $4500.00!!! I knew it would be a pricey deal but never did I dream it wud be this ridiculous. I tried to cancel my appt because I was NOT wasting my time with them, allowing my daughter to go thru all that photos only to find out she can only get one measly 8x10 and they refuse to refund my refundable deposit. Neither, could I justify a day off of work to go do this ridiculousness and they do not open on weekends, which is even more ridiculous because, who had kids this age and does not work during the week?? I am not at all surprised to see they do not have a good BBB rating.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.