Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/01/2024-10/7/2024:I was interested in leasing a property. Due to the terms and conditions of the property. I turned out to be not interested. I was due to pay a ONE TIME application fee of $55.00. Since putting in my banking details Ive been charged 13 times. Overdrafting my account by hundreds of dollars. Ive reached out to the realtor I was working with and she contact the propert manager. Reached out to the property manager and no response was provided. I reached out several times and no response was provided. To be constantly withdrawing from an account which is not doing business with you is insane but to ignore that individual and no try and assist is even more concerning. Im asking for whats owed to me outside the application fee and I have multiple transactions to show where in a course of 6 days over $200 of my own money has been taken from me

  Business Response

  Date: 10/09/2024

  All applicants for rental units of Managerenthouses.com, **** ("MRH") are directed on ***'s website to go to a company called ****, a global payments company, to pay the required $55.00 rental application fee.   Upon receiving Ms. *********** BBB complaint, MRH reviewed it's summary of batch deposits that reflect any payment that was sent to *** under the name of ******* **************** The attached redacted summary (redacted to protect the privacy of others who submitted application fees on the same day), reflects that one payment in the amount of $55.00 was received by MRH  from **** for Ms. ********* and this payment was received, initiated and paid out on September 30, 2024. This is the only sum of money received by *** from the online payment company according to the reports provided to MRH by Zego.

  The Zego summary reflects ********** website  and a phone number of ************** for Ms. ********* to communicate with Zego for assistance with the issue. If it is determined that **** paid any funds to MRH in excess of the $55.00 reflected, MRH will happily refund these sums to Ms. **************** If she wishes to contest the payment of any funds in excess of the $55.00 paid to MRH with her bank, *** will provide whatever assistance it can to resolve the matter.    

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY MAMAGE A PROPERTY FOR ME AND THEY ALWAYS HAVE AN EXCUSE FOR SENDING MY MONEY LATE. I HAVE TO PAY MORTGAGE ON TIME. THEY ARE PREVENTING ME FROM BEING AS PROMPT AS I WOULD LIKE TO BE. WOULD YOU PLEASE CHECK THEIR PRECEDURE TO SEE IF THERE IS SOME WAY TO EXPEDITE THE PROCESS. WHAT THEY ARE DOING NOW IS TO SLOW. THANK YOU.

  Business Response

  Date: 09/10/2024

  We are sorry that the Complainant is unhappy with the timing of rent distribution.  He is unhappy with the fact that he is not receiving the tenant's rent by the 6th of the month.  The management company must receive the rent from the tenant each month,  record the payment, insure that the payment clears the tenant's bank and then is distributed each month by the 14th day of the month.  This is true for all property owner clients of Managerenthouses.com. The Agreement with all property owners is that the rent will be distributed the following month.  At no time was the Complainant advised that the distribution would be made by the 6th day of the month.  The Complainant should pay his mortgage one month in advance and this will no longer be a problem. 

  ** ** ***** ** ** **** **** ********* ** *** ********* ** ** ********* ** **** ** *** ********************* **** *** *******  ************ ** ******* **** ** *** ** ********* ** * ********** ********** 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started lease on house (***** ******* ***** **** ********* ** *****) 06/28/24 Have had issues at renal house since moving in. Have asked for repairs to be done since moving in. Emailed list over with no response. When calling, I am told I would get a call back and never hear back from the. Hurricane Beryl hit on -7/08/24, had numerous issues since hurricane with no repairs completed, Roof damage that has cause numerous leaks and water damage inside. Fence was blown down and has not been replaced. Sent numerous pictures over to property management office, Was told estimates have been received on fence but no approvals. This has been a nuisance can not secure pet outside and have paid pet deposit upon move in and can not secure pet outside much less have any privacy with fence down. Roof damage and inside repairs have not been addressed, mold will be setting in if not already. With these repairs and all the repairs that already needed to be done from move in is outrageous and something needs to be done. I am expected to keep my part of the lease and pay rent, but they can't make the necessary repairs.

  Business Response

  Date: 07/31/2024

  We apologize to the tenant for the slow response to request for Hurricane Beryl repairs. The management company acknowledges that the tenant requested repairs and provided photos of the damage.

  The Hurricane damage is covered by the property owner's insurance policy. The management company has been directed by the owner and his insurer not to commence repairs until the adjuster has inspected the damage. Even post inspection, if a conflict arises between the property owner and the insurance company regarding the extent and amount of the claim, the management company's hands will be tied until the matter has been resolved between owner and insurer.

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

  No one from the property management has reached out to us regarding any of the issues. There has been NO communication from them whatsoever. I am paying rent as agreed and they cannot keep their end of the contract and make repairs. This has been going on since we moved in and even more so since the Hurricane. We have lived in this house for a month now with NO BACK FENCE, NO PRIVACY.  Repairs that have been reported upon move in still not completed, and now say they have not received any information. It would be nice for them to reduce rent until ALL repairs are made or AGREE TO LET US OUT OF THE LEASE AND REFUND ALL MONEY PAID TO THEM. This has been the most HORRIBLE experience with a property management. No repairs have even been initiated and the staff, when I CALL to try and get something resolved, basically just have an oh well attitude. I would like to get this RESOLVED ASAP.
  
  Regards,

  Lisa ******
  
  
   

  
  

  Business Response

  Date: 08/26/2024

  The property manager is working with the property owner to resolve the tenant's complaints.  The property manager is hoping to resolve the  expense issues with the owner as soon as possible.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  I have yet to receive any communication regarding the major issues here. The walls are getting worse from the continued rain. At this point, someone needs to come in and inspect for MOLD. I am not sure what the owner and property management are doing but I have yet to see ANYONE come and survey the damages and inspect the roof. I am living in a house that obviously the owner and property management to not care about the conditions. It could fall to the ground, and they could care less. I am still INCONVIENENCED AND NO PRIVACY with NO FENCE in the backyard and this is 2 MONTHS after the hurricane. But I am expected to continue to pay and live like this. I do not think so. They would not like it if they were in my shoes.   They did send a couple of contractors out to fix minor things but this was stuff that was noted upon move in. I think the right thing to do is adjust rent or release from rental agreement with full refund of all money paid and let them access the damages and make repairs while vacant. The house has MOLD by now since there have not been any repairs made and the damages are getting worse. I have to think about my family and our health. The right thing to do is release from rental agreement and refund all money.
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  Lisa ******
  
   

  
  

  Business Response

  Date: 09/16/2024

  Please advise the Complainant that while venders are being lined up to address the maintenance issues raised, the management company cannot proceed with the repairs until the Complainant is current on her rent. 

  Customer Answer

  Date: 09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

  I have spoke with the owner/manager of the property management comp any have came to an agreement and rent was paid 09/16/2024 via a cashier's check and he has agreed to approve repairs. Thank you for your cooperation in helping getting this resolved.

   

   

  
  
  
   

  
  

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are wanting to rent a house and Managerenthouses.com listed a house for rent. We had to get a realtor to view the home. which we did, we viewed the home on Sunday 3/17/24. Our Realtor gave me the website to apply. We applied for the home, filled out all the paper work and paid for $57.95 for each adult (there is 4 of us) the same day 3/17/24 submitted everything they asked for. Then Monday 3/18 my Realtor reached out to me and said she received a congratulations you have been approved email with a lease attached (lease stated start date 4/1/2024) all we needed to do was sign the lease and pay the $1000 deposit and $200 admin fee with in 24 hours. We were so excited. We signed the lease digitally and paid the deposit & fee same day 3/18/24. On Wednesday 3/20 our Realtor contacted us with very dissappointing news, stating she received a message from them that they went with other tenants for the home. Even our Realtor said she had never seen this happen before and was confused as a congradulations email with a lease attached to sign was sent. My family is heart broken and we do not understand how or why someone would do this, to play with peoples emotions like this. Very unprofessional and misleading. They are refunding our $1200.00, but we have not received it back as of yet. But the credit check funds are not being refunded.

  Business Response

  Date: 03/22/2024

  Managerenthouses.com, Inc ("MRH") apologizes the the Complainant regarding the lease rejection.  It was the intention of MRH to lease the property to the Complainant and the other prospective tenants that were part of the lease application but had issues with the property owner regarding the creditworthiness of the applicants and therefore was unable to sign off on the lease agreement.  Shortly thereafter, a tenant application was received for the same property and was accepted by the property owner due to superior credit rating of the applicant. The security deposit was refunded to the Complainant electronically before the BBB Complaint was filed.   

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am leasing this rental property and have been asking for repairs from the winter freeze that occurred on December 24th, 2023. I reported the damage to the management company on Dec. 26th and the problems are still not corrected. More than a week had passed before someone came to assess the situation and repairs are STILL NEEDED. Repairs were needed in the following areas: • A pipe burst in the attic that is over the kitchen area that caused sheetrock damage and the need to replace the pipe. Insulation and fiberglass was falling consistently. The pipe in the kitchen has been repaired however, the sheetrock hole is only covered with plastic and remains a hazard. Water flow is still very slow moving. • I cut off the main water valve to prevent further damage to the property. There was no water in the residence and after the repairman addressed this problem, there is still no water in the toilet so it cannot be flushed unless I fill it up constantly. Also the water in the sink area is barely running. This is very concerning that repairs have not been made and no one has contacted me about when this could be done. However, rent is expected to be paid and I cannot continue to live under these conditions. I am also requesting that my rent be adjusted to compensate for unacceptable conditions.

  Business Response

  Date: 01/19/2023

  Please advise the Complainant that the repairs needed have been scheduled.  Following the freeze, the vendors were swamped with work and were not able to immediately address the repairs.  It will be necessary for the Complainant to work with the venders to provide access to the property to complete the work.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my residence at the address provided in March of 2022, and I’ve put in numerous of maintenance request from(getting the garage door replaced, the oven/stove had a gas leak, plumbing issues, and AC/Heat problems). My main concern is my AC/Heating has not been working properly since I’ve moved in. The landlord seems to not care about me or my family’s well being here and I’m a military veteran. I’ve asked for screens for windows and sent her numerous of text messages asking that the issue gets resolved. Under Texas law the resident can withhold rent while living in hazardous and unsafe living conditions, so that’s what I’ve done for the month of September and I’ve always paid my rent on time. I told the landlord that I would be holding onto the rent until the problem is fixed and they told me that they would send a notice out for me and my family to vacate the house. My lease is for one year so I intend on staying for that one year and I told the landlord this house wasn’t move in ready once we moved in and got everything running. You can’t tell it wasn’t move in ready by doing the walk through. A AC/Heating technician came out and said he told the owners it was time to replace the unit because it’s 20 plus years old. I’ve done everything they have asked of me and I’m a great tenant, but I need this issue resolved quickly because it isn’t fair to me and my kids to have to live in a 90 degree house for the past couple of weeks. The DFW area manager is Barbara **** L******** and this is the person I been in contact with except for when I don’t get a hold of her and I have to call their Headquarters in Houston. I have attached some of the maintenance email confirmations they have sent to me over the past couple of months. V/R Lorenzo T******

  Business Response

  Date: 10/11/2022

  All requests for maintenance are transmitted electronically to the property owner as well as a vender with appropriate skills to deal with the particular maintenance issue.  The management company must then obtain approval from the property owner for any maintenance repairs in excess of $200.  Any delay is responding to maintenance issue is the result of the management company's inability to obtain approval for the requested maintenance.  The tenant generally signs a lease accepting the property as is with all faults.  If there are any specific items the tenant requires to be addressed (such as window screens), the lease form should reflect that as part of the lease agreement. If there is nothing specified, providing such items are not part of the landlord or management company responsibility.