Business ProfileforReal Property Management Preferred

RPM, my property management company, deducted $438.75 for cleaning fees from my account without prior notice or confirmation on September 29, 2023. Despite my explicit instruction on October 12, 2021, that any maintenance work and expenses should be authorized by me. Since RPM claims that the tenant had already undergone professional cleaning when moving out, why does it need to be cleaned again? If the tenant is not clean, they should demand that the tenant bear the cost. I raised concerns about this fee on September 31st, but their explanation only arrived on October 19th, accompanied by photos provided on October 31st. I question the legitimacy of their cleaning work and seek a complete refund for this unapproved fee. On October 20th, they charged me $801.45 for carpet repair. The damage, caused by bleach, was attributed to the tenant, making it their responsibility. RPM, however, settled with the tenant without consulting me and returned their $413.21 deposit on October 24th. If their negligence led to the tenant's failure to identify carpet damage during move-out, the company should bear this cost. Instead of deducting the repair expense from the tenant's deposit, they returned it without my authorization. Moreover, the repair cost for such a small carpet seems exorbitant, even sufficient to replace the entire room's carpet. When the repair cost far exceeded the established limit of $450.00, they did not inform me in advance. Despite my request, RPM has refused to provide the original receipt and details of the work from the supplier. As the property management, when I raised objections to the carpet repair, they actually suggested that I negotiate with the tenant myself. I demand that RPM fully cover the $801.45 carpet repair cost.