Business Profile
Solar Energy Equipment Dealers
TriSMART Solar LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Solar Energy Equipment Dealers.
Reviews
This profile includes reviews for TriSMART Solar LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.39/5 stars
Average of 120 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review frompaul m
Date: 05/29/2025
1 starWe paid had to pay $174 for the privilege of having their panels on my roof plus $100+ for the triple-overpriced kilowatts produced even though the house was unoccupied last month.Review fromMarie L
Date: 05/20/2025
1 starIf I could leave no stars I would. This company is a joke. Every time I try to call and get someone to come out and fix my solar panels, they say they are shorthanded my panels have not been producing since November 2024, honestly since I've had them installed, they have not been working. they keep saying they are going to give me a check for the electricity that I am missing out for the solar panels and still nothing. They say they do an evaluation of the panels to see how they are producing, if they did that, they would see that they have not been consecutively working since we got them. Do not go with TriSmart they are a joke and do not help their customers.Review fromGerald H
Date: 05/03/2025
5 starsGerald H
Date: 05/03/2025
The guys were equipped and thorough, polite and quietly went about the task at hand.TriSMART Solar LLC
Date: 05/05/2025
***,Thank you for the kind feedback! We're glad to hear that the team was thorough, professional, and respectful while completing the work. We appreciate you taking the time to share your experience.Review fromJoe S
Date: 04/15/2025
5 starsJoe S
Date: 04/15/2025
They were knowledgeable, courteous & informative. They were professional & thorough. They helped me understand the entire system & how it works.TriSMART Solar LLC
Date: 04/16/2025
***,Thank you so much for your kind words! We're glad to hear that our team was knowledgeable, courteous, and thorough during your visit. Its always our goal to ensure our customers feel confident and informed about their solar system, and were happy we could provide that clarity for you.If you have any further questions or ever need support, please dont hesitate to reach out. We truly appreciate your trust in TriSMART Solar!Review fromSANDRA J
Date: 03/11/2025
1 starSANDRA J
Date: 03/11/2025
I cannot even provide a review about the service because the installation has been ridiculous. If I had known that this would take longer than 5 months to complete, I would have never begun the process. I felt like I must have been the first customer, and that they are trying to figure things out as they go. There is no communication if I don't figure out who to reach out for. There is no consideration of my time/schedule, not all the installers gave me a sufficient heads up of their arrival or departure (once they left my garage door open because they left before I could even get there after he gave me a pop-in visit). Not sure when I will start paying for this fiasco (or how much I totally owe). Please don't be like me and fall for the okey-doke. The (winter) utility bills that I was hoping to avoid by signing up for this tragedy have not been avoided. Luckily the power didn't go out this season because the back-up batteries attached to the still not available solar panel system that I thought that I would have to save me still aren't up and running yet.TriSMART Solar LLC
Date: 04/04/2025
******,Thank you for sharing your feedback, and were truly sorry to hear about your experience so far. What you've described is not the standard of service we aim to provide, and we understand how frustrating delays and lack of communication can beespecially when you've made a significant investment and trusted us to deliver.We want to make this right. Our team will be reaching out to you directly to review your project status, clarify next steps, and ensure you have the support and answers you need. In the meantime, if you'd prefer to connect with us directly, you can reach us at ************ or ********************************************* appreciate your patience and the opportunity to work toward a resolution.Review fromMariela Z
Date: 03/10/2025
1 starMariela Z
Date: 03/10/2025
I understand we all have jobs to do, but I believe when we get that job done it needs to be done with honesty and integrity. At trusted your employee Hunter *****. I welcomed him into my home and he sat in my living room and heard how Zenith ripped me off and let me out to dry when they installed my panels. He swore up and down that TriSmart Solar was different that he could not believe how they could do that to people. He showed me how Zenith did not give me enough panels (which was 16). Highest bill I got was $200, lowest bill I got was $30. On top of my solar panel bill $114. Let me share with you I have a 3 bed 2 bath home and it is just me and my son. roughly 1600 sq ft. He goes on to tell me I am in need of 17 more panels and promises me no more electricity bill. I now have a total of 33 panels on my home. Still have an electricity bill, and now two solar panel payments. Annnnnnnd to top it all off, he also promised me I would not have issues selling my home (as i made him aware i was going to be doing) and now i am stuck with having to pay $55k for the new panels plus the $20k for my old panels before I sell my home. When I suspected i would be having problems with this if I sold, he goes to promise me 3 free months. OH HES GOOD, RIGHT! I should've went with my gut. He earned my trust in him and in this company to make a sell and get his commission. He promised me anything i ever needed i could contact him. **crickets** Oh but did i get a message from his assistant to refer TriSmart business to others. I most certainly will never refer. TriSmart makes it very clear they do not care for people. They come in, gain your trust, and make empty promises. I want out of this lease. I share that with TriSmart, they say sorry we cannot help you. You need to talk to your financial provider. Amazing job TriSmart! At a way to wash your hands clean of any problems you have caused. I really pray others open up their eyes to your scam. May god bless you all!TriSMART Solar LLC
Date: 03/17/2025
*******, We understand why you’re frustrated, and we truly regret that this experience has not met your expectations. TriSMART Solar is an installation company, and while we partner with independent Energy Consultants such as Hunter Smith to assist with sales, we do not make guarantees regarding energy bills, as usage, weather, and utility policies can impact savings. We also do not manage financing agreements, so any concerns regarding payments or contract terms would need to be addressed with your lender. That said, we want to help in any way we can. Our team will be reaching out to discuss your concerns further, and you’re always welcome to contact us directly at 888-520-0073 or via email at [email protected] so we can work toward a resolution within our scope.Review fromChris d.
Date: 03/08/2025
3 starsChris d.
Date: 03/08/2025
Dear TriSmart Solar Customer Service, I am writing to formally lodge a complaint regarding a breach of agreement by your sales representative, Aaron *******, who sold me a solar panel system in El Paso, Texas. I had my solar panels installed in September 2024 based on his representation that I would receive a $2,000 rebate for the first year. However, to date, I have only received $400, leaving a balance of $1,600 still unpaid. Despite multiple follow-ups and waiting patiently for over six months, I have yet to receive the remaining rebate as promised. I also want to bring to your attention that I have text message evidence from Aaron ******* confirming and promising that I would receive the full $2,000 rebate. This proves that I was deliberately misled, and this situation is unacceptable. I expect this matter to be resolved immediately. If I do not receive the remaining rebate, I will be left with no choice but to pursue legal action against both TriSmart Solar and Aaron ******* for misrepresentation, breach of contract, and potential fraudulent business practices. Additionally, I am prepared to file formal complaints with the Texas Attorney General’s Office, the Better Business Bureau (BBB), and the Federal Trade Commission (FTC) if this issue is not rectified. On a positive note, I want to acknowledge that TriSmart Solar has great customer service and a team that is genuinely willing to help. I hope this issue can be resolved in the same professional manner that I have come to expect from your company. Please provide me with a written confirmation that you will honor the agreed-upon rebate and send the remaining balance. This is my final attempt to resolve this matter amicably before escalating it legally. I look forward to your prompt response. Sincerely, Chris **********TriSMART Solar LLC
Date: 03/10/2025
Mr. **********, Thank you for reaching out to us regarding your concern about the rebate for your solar panel system. We appreciate your patience while we look into this matter. We take customer concerns seriously and want to ensure that all agreements made during the sales process are honored appropriately. To assist you further, we will be conducting a thorough review of your account, including the terms of your agreement and any communications related to your rebate. We kindly request that you provide copies of the text message evidence referenced in your email so we can expedite our investigation. Our goal is to resolve this matter fairly and promptly. We will be attempting to reach out to you today to review your concern in detail. Additionally, if you have any questions or need further assistance, please do not hesitate to contact us at 888-520-0073 or via email at [email protected]. We appreciate your acknowledgment of our customer service team, and we are committed to working with you towards a resolution. If you have any additional information that may assist in our review, please feel free to share it. Thank you for your cooperation. We will be in touch soon with further updates. Best regards,Chris d.
Date: 03/14/2025
Thank you for your prompt response and for taking my concern seriously. I appreciate your willingness to investigate this matter thoroughly. As requested, I will be providing copies of the text message evidence confirming that Aaron ******* promised a $2,000 rebate. These messages serve as clear proof that I was assured the full rebate amount, yet to date, I have only received $400. I trust that your review will validate my claim and lead to a fair resolution. I look forward to hearing back from you with an update regarding the next steps and when I can expect to receive the remaining $1,600 rebate. Please let me know if any additional information is needed to expedite this process.Review fromElena B
Date: 02/27/2025
1 starElena B
Date: 02/27/2025
I was also sold and fell for this company because I was looking to save money on my energy bill and do my part for the environment !! But I have been totally unhappy with this company and what they sold me!! And I’m even more disappointed I fell for the lies they served me!! I have had my panels for about three years now but they have NEVER SAVED ME MONEY THEY HAVE JUST COST ME OVER 30,000. Dollars!! Plus electric bills that are actually higher than when I got my solar panels!! They told me at the first year to be patient that they would review my solar situation in three years(which they have not done) And reevaluate what I have!! But they haven’t and I have since been gone with another solar company and had more panels put on my house and a battery added. Which I don’t know if that was the right thing to do either now I have an additional 40,000 added on For a house I paid 85,000 for!! So I believe all solar companies are probably just out to screw us! That’s my opinion, of course but so far the taste is really bad in my mouth with Solar companies!! Tri Smart tried telling me they were sorry that obviously the salesman and the engineers that looked at my roof and my situation obviously didn’t sell me enough Solar to begin with and that’s why I was having the issues I’ve been having with that being said, I added an additional 13 panels in December 24, to the 15 panels TriSmart sold me and my electric bill has been 0 for two months now!! BUT I’m paying $394.a month in solar payments versus $100 a month in electric bill that I used to pay before I fell for all of this!! Not to mention a 30 year note on each solar companies!! And as it’s been said, I believe they just target older people. I am now retired and on a fixed income a very low income. Imight add not even 2000 a month so I paid my house off early so that my retirement wouldn’t be so painful, but Solar payments has taken care of that little bit of relief I was hoping for now !I WWYO?!TriSMART Solar LLC
Date: 02/28/2025
Elena, We sincerely regret that your experience with TriSMART Solar has not met your expectations. We understand how frustrating it must be to feel like you were not provided with the right system to meet your energy and financial goals. Our goal is always to help customers maximize their solar investment, and we apologize if that was not your experience. We would like to take the opportunity to review your system's performance and energy savings over time to better understand the challenges you have faced. If adjustments or additional support are needed, we want to ensure we explore all available options to help improve your situation. Please reach out to our Customer Service team at [email protected] or call 888-520-0073, and we will gladly look into your case. We appreciate your feedback and the opportunity to assist you further. Best regards,Review fromJimmy P
Date: 02/19/2025
4 starsJimmy P
Date: 02/19/2025
The TriSMART crews have all been great. They came out before Christmas and put 54 solar panels on the roof. It took a day because it was such a large system. The crew that came back in February to connect the batteries were amazing. Even though one has worked for TriSMART only 3 months, another has only worked 1 month and one was his first day, the 3 workers had not been a team until that morning and were so in sync with each other they looked like they had worked as a team for 10 years. The system was fully installed in just one day. A few days later a man came and connected all the batteries and controllers to the internet and after firmware updates the batteries were up and running with their great led light rings. The solar system is now up and running and supplying my house with 94%-99% of the electric supply coming from the solar panels and very little from the grid. Even on cloudy days the solar panels provide 94% of the power for 24 hours. I look forward to having the full system set up with my new electric company and locked in electric rate but it has been a relief just knowing that if the grid power goes off the battery will switch on instantly and provide power for essential lights, outlets and appliances like refrigerator and freezer.TriSMART Solar LLC
Date: 02/24/2025
Jimmy, Thank you so much for sharing your experience with TriSMART Solar! We are thrilled to hear that our crews provided excellent service throughout your installation and that your solar system is performing efficiently. It’s great to know that even with a newly formed team, our installers worked so seamlessly together—it speaks volumes about their dedication and expertise. We appreciate your patience and trust in us, and we’re glad that your system is already delivering 94%-99% of your home's energy needs, even on cloudy days! Knowing that you have the peace of mind that your battery will instantly switch on during outages makes all the difference, and we’re excited for you to experience the full benefits of your solar and battery system with your new electric provider. If you ever need any assistance or have further questions, please don’t hesitate to reach out. Thank you again for choosing TriSMART Solar, and welcome to energy independence!Review fromDannyDriver
Date: 01/08/2025
1 starDannyDriver
Date: 01/08/2025
TriSmart LIED to me!!!!!!! They knew I had an energy efficiency home…My bill was never over $100…They seen my bill and FLAT OUT TOLD ME I COULD SAVE MONEY!!! All I had to do was sign up with ******* Energy to get the buy backs… ******* Energy stated that they don’t offer that program…So now I’m stuck with a energy bill that higher than my energy bill before these solar panels…To top that off I’m stuck with these solar panels that I’m paying $169a month plus the energy bill….. **** ********* ***** **** ***** *** * ***** *** ***** **** ** * ***** *** *****”!!!! No way in **** I would agree to be ripped off like this….. Starting in March my solar bill goes up to $242…..TRISOLAR WHY DID Y’ALL RIP ME OF LIKE THIS????DannyDriver
Date: 01/15/2025
I’m sorry for making a complaint with TRISMART… TRISMARTis an outstanding company they’ve bent over backwards to help me…Thanks JoAnn….******** ripped me off not TRISMART…TRISMART has excellent reviews, and I see why…Thanks JoAnn…TriSMART Solar LLC
Date: 01/28/2025
Danny Thank you so much For you Update and your kind words regarding Joann. We strive to always assist our customers to the fullest extent!
TriSMART Solar LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.