Reviews

Review Details

• Review fromBrian S

  Date: 04/28/2025

  1 star
  All Inclusive Nightmare, ********************, **********...DO NOT BOOK WITH VACATION TO GO!!Faulty shower, inop phone, no fully stocked frig (empty), filthy pool, pathetic wait system for buffet restaurants, and water down alcohol!

• Review fromMaureen C

  Date: 04/28/2025

  5 stars
  Love vacations to go! Have used them multiple times with absolutely no problems, we have always gotten exactly what we booked! I highly recomend them

• Review fromRoxane G

  Date: 02/22/2025

  1 star

  Roxane G

  Date: 02/22/2025

  I tried to book two different cruises with the police rate. Each time, the agent tells me that it’s sold out even though it’s not on their website site.. interesting how that works. I believe that this is a total scam. Very disappointing.

  Vacations To Go

  Date: 02/28/2025

  Thank you for taking the time to share your experience, Roxane. We're regretful of any negative impression you gained from your experience with us. Please know that we'll never intentionally advertise a rate that is not available. We receive all price and inventory updates from the cruise line at least once a day in most cases. Availability is always changing, especially on popular sailings like the one you were interested in. We're happy to honor any available discounts to our heroes, whether they're first responders, current or prior military, medical workers and more. One of our managers will contact you as soon as possible to apologize for your disappointing experience, check today's inventory and prices, and see if you're still interested in this sailing. We hope to regain your trust and confidence in Vacations To Go and have the opportunity to serve you!

• Review fromDana L

  Date: 01/17/2025

  1 star

  Dana L

  Date: 01/17/2025

  In July, 2024 I booked balcony cabins on two cruises through VTG; one in January 2025, the other in May. In late December I called to cancel the May reservation and spoke to Stuart. Two days later I learned that my January cruise had been cancelled by him. It wasn't until the third "manager" I had spoken to that anyone at VTG would admit to their responsibility and apologize. At this point I was told that no balcony rooms were available but I could be put on Princess' wait list but they would have to book me an interior room in order to do that. Manager #5 seemed confident that there would be a cancellation and I'd get my balcony room so I was willing to give the waiting list a chance. I had quickly learned that if time is of the essence, you can't expect to speak to the same person at VTG twice unless they miraculously call you. Altogether, I think I spoke to about 7 different managers and finally one director level person. All seemed confident that I'd eventually get my room. With my cruise beginning in 9 days, I called Princess as I no longer felt I could necessarily believe what VTG was telling me. They confirmed that I was #1 on the way list, but their agent was HONEST and told me what VTG wouldn't; that my chances this close to departure were slim to none. Today I called VTG and cancelled. Throughout my ordeal, customer service has been abominable. Nobody ever asked what they could do to make me happy. At one point I had to suggest to them that perhaps there was a similar cruise available. Shouldn't they have thought of that? When I called to cancel, for the first time, they offered me perks if I kept the interior room. I once again told them that type of room was unacceptable and to please refund ALL my money. No incentive was given me for booking a future cruise with them. They didn't care that I will never use them again. There are many other ways to book a cruise, and I will use those services instead.

  Vacations To Go

  Date: 01/22/2025

  Thank you for taking the time to share your experience, Dana. We are truly sorry for the error we made. As you stated, one of our managers cancelled your January hosted singles cruise instead of the May hosted singles cruise you wished to cancel. While we were able to confirm an inside cabin for you and you held the #1 position on a waitlist for a balcony or suite that may become available, we understand your decision to cancel and opt for a full refund. You should receive a check in the mail very soon, if you have not already, for the full cost of your cruise and your purchased excursion. We apologize again for this critical error, and we take full responsibility for the frustration and disappointment it caused. We thank you for taking the time to speak with our Senior Director of Customer Service, and are glad you accepted the future discount certificate off your next booking with us. We understand that we’ve broken your trust and confidence in us, and we hope to regain it along with your business in the future. Please let us know if you do not receive your refunds or discount certificate, and we will research it immediately.

• Review fromDyan S

  Date: 11/05/2024

  5 stars

  Dyan S

  Date: 11/05/2024

  For a first time River Cruise, we couldn't be happier with the over the top customer service we received from the whole team at Vacations To Go? From booking to communication to troubleshooting any glitches, we would highly recommend this company for any Cruise Travel? Our travel counselor Gus Connolly found the perfect Cruise of the Balkans with all of our criteria, great communication with quick responses and guidance through the booking process, to making sure our itinerary was exactly as planned and in constant contact with Cruise Line Amawaterways, followed up by Chantel *****, customer care specialist, and Alan ***, Executive Chaiman, making sure all was in order including an upgrade to a beautiful suite. We will use Vacations To Go for all future river cruises

  Vacations To Go

  Date: 11/06/2024

  Thank you for this wonderful review, Dyan! We’re very glad to hear how happy you are with the communication and service from your travel counselor, Gus, and any other team members you spoke with. We truly appreciate you, and we look forward to helping with your next vacation. Thank you for trusting us with your first river cruise!

• Review fromKaren A

  Date: 10/02/2024

  1 star

  Karen A

  Date: 10/02/2024

  Very, very disappointing. We chose Vacations to Go to book a ******** Cruise. We usually book our cruises directly with ********, but one of the couples in our group had such success with VTG, that we thought we would use them this year. Our cruise was scheduled with no problem, but we ended up booking our own air (not too big a deal, but still …), AND out of the blue, got a message that there were no hotel rooms available with transfers for our trip. We ARE on a waiting list, but in all the years we’ve cruised, this has NEVER happened. So we’re stuck wondering if we’re going to have to get our own rooms and get ourselves from the airport to the hotel, from the hotel to the ship, and from the ship to the airport. We know we can use airport shuttles, but they can’t always enter the restricted areas around the ship check in areas. Princess can’t help us now that we’ve got a travel agent, but the travel agent says their hands are tied until the hotel releases more rooms to Princess for folks like us who are on a waiting list. We’re stuck and extremely frustrated. If there weren’t 3 other couples in our group, my husband and I would just unwind everything with VTG and start the entire booking process over directly with ********. It’s crazy. Thanks for listening. Karen ******** 

  Vacations To Go

  Date: 10/09/2024

  Thank you for taking the time to share your experience, Karen. We’re very sorry that the cruise line was unable to confirm the space in their hotel inventory for your pre-cruise stay. We understand that most passengers look forward to a seamless transition from the airport to their hotel, and to the cruise terminal the following day. Please know that we’ve done everything we can to ensure that takes place for you and the three reservations traveling with you. The limitation is within Princess’s contracted room allotment with the hotel directly, and does not involve Vacations To Go in any way. Whether you booked directly through the cruise line or with any travel agency including Vacations To Go, the result would have been the same. I can appreciate your frustration at being waitlisted, but your chosen method of booking would not have altered the availability at the time you made your cruise reservation. While the hotel itself is not sold out, the rooms the hotel has allocated to Princess cruise passengers have been booked, and it is our understanding that Princess plans to request additional rooms when the hotel allows it. This is not uncommon in port towns. As confirmed by your travel counselor, you and your friends are on the waitlist. We apologize that we don’t have more control over Princess’s waitlist process. There are a number of hotels in the area that offer transfers from the airport to their property, and to the pier the following day. We’ve asked your travel counselor to share those options with you, should the waitlist not work in your favor or you decide to solidify your February plans before the waitlist clears. Our hope is that Princess Cruise Lines will provide a favorable update soon, and you can finalize the remaining details with your travel counselor. We hope that despite the frustration this has caused, you and your friends are able to enjoy your cruise together, and restore your confidence in Vacations To Go.

• Review fromYurima G

  Date: 09/29/2024

  5 stars

  Yurima G

  Date: 09/29/2024

  He reservado varias veces cruceros con Vacations To Go ! Estoy muy satisfecha y agradecida con su servicio , siempre me inspiran confianza y cada vez quedo más contenta con su buen trato . Mi agente de viajes el mejor (JC.******** ) ha sido muy profesional , muy amable y siempre respondió a todas mis preguntas rápido, sin el mis viajes no serían lo mismo ,sin dudas un excelente servicio.. seguiré reservando con esta agencia y la recomiendo al ??

  Vacations To Go

  Date: 10/01/2024

  Yurima, thank you for taking the time to leave such a great review! We truly appreciate your kind words as well as your continued business over the years. We are delighted to hear how happy you are with J.C.’s service and how valuable you find his assistance with your trips! We look forward to helping with your vacations for many more years to come! Thank you again!

• Review fromDebbie W

  Date: 09/23/2024

  1 star

  Debbie W

  Date: 09/23/2024

  The absolute worst service of all time! Ruby ******* totally screwed up my trip. I have been given the run around by multiple people within customer service. I specifically asked for an unobstructed balcony, I got to the boat and there was no balcony. When I contacted Ruby she told me that I requested a room without one. I have been on 10 cruises and have always had a balcony. Then she told me that I had told her that I couldn’t afford a balcony. I chose a suite which was more expensive than the regular balcony room, so how she came up with that I don’t know. Then she told me that customer service had listened to our calls twice and heard me request a room without a balcony. I asked her to send me the recordings so that I could hear that, as I knew that I never said that. I never heard back from her. So I called customer service, they confirmed that they hadn’t listened to the calls. So, they confirmed that she had lied to me. Then customer service called and said that I must have been confused during the booking process and misunderstood what cabin I was getting! Unbelievable! I have asked customer service to send me the phone calls of our conversations, but of course they refuse. If they didn’t ave anything to hide then why won’t they let me listen to them? The absolute worst customer service that I have ever encountered. Try and make the customer take the blame for their mistake. I know what I said and didn’t say, I am not an idiot.I specifically requested a non obstructed balcony and didn’t get one. Ruby did not do her job properly, she failed miserably. I am a business owner with a lot of clients who cruise. I have been telling them all to avoid this company like the plague! Absolutely awful!

  Vacations To Go

  Date: 09/25/2024

  Thank you for leaving your feedback, Ms. Watkins. We apologize for any miscommunication that took place concerning your cabin and whether it had a balcony. We understand that it had a significant and negative impact on your vacation, and are disappointed that your cabin was not what you expected. We see that you’ve spoken to two different managers about your concerns and frustration, and they have confirmed with you that Ruby’s direct supervisor did review your phone calls with her. We apologize if you were told otherwise. During the review process, they confirmed that Ruby did disclose that the mini suite she quoted you did not have a balcony. While we do not send calls to customers, we’re happy to ask a member of upper management to review them with you. Our Senior Director of Customer Service will contact you shortly to discuss the situation with you further. We’re sorry again for the negative impression you gained of Ruby and Vacations To Go through this experience. We hope to restore your faith and trust in us, and look forward to speaking with you soon.

• Review fromKaren H

  Date: 08/06/2024

  5 stars

  Karen H

  Date: 08/06/2024

  We've sailed on 21 cruises in 30 years on many cruise lines. We've used various travel agencies, and we've booked directly with cruise lines. Our most recent cruise was booked via Vacations To Go, primarily because they offered the best price for the cruise we were interested in. Our travel agent was great, and when she wasn't available, we received quick and accurate information. We were very satisfied with our experience, and we will continue to compare prices using their easy-to-use website. Thank you VTG!

  Vacations To Go

  Date: 08/07/2024

  Thank you for taking the time to share this positive feedback, Karen! We’re very glad to hear that you received great service from your travel counselor, Iveth, as well as the Customer Care team who helped you on her behalf. We’re grateful for the opportunity to assist with your travel plans, and we look forward to being of service whenever you’re ready to cruise again!

• Review fromAnnmarie S

  Date: 07/16/2024

  1 star

  Annmarie S

  Date: 07/16/2024

  One of the worst travel agents I have ever worked with in my life. The extent of the issues are too many to write here. Summary: they never booked seats on the airlines for us, no help with ground transportation, booked a airport for one of the travelers FOUR HOUR drive from their home with other airports closer, booked a 5am flight with more convenient flights available. Consistently out of office with no response. Generic customer service phone number was no help, kept telling us it had to be escalated to a manager that was never around and never called back. This company is useless and nothing more than a scam to make money off of tour companies and airlines. Feel free to find a tour on their site but DO NOT BOOK THROUGH VACATIONS TO GO! go to directly to the tour company and book through them directly.

  Vacations To Go

  Date: 07/23/2024

  Thank you for writing, Annmarie. We’re very sorry you had such a disappointing experience. Your tour counselor made the travel arrangements with your mother and secured the airports and air schedules she requested. Though closer airports may have been available, we did our best to stay within her requested budget, and she ultimately booked the flights she agreed were best. At the time of booking, she was provided the airlines’ record locator numbers and encouraged to choose your seats. This can be done through the airline’s website. ********* ******** does not allow seat selection, but ******* does at an additional cost. We’re sorry if that information was not communicated to you until later during your initial contact with us. Lastly, we do truly apologize for our delay in contacting you when you called your travel counselor and our Customer Service line. The day you called, July 8, was the day Houston was hit by Hurricane Beryl and our office building and the majority of our staff were without power or internet. Our office power was finally restored on the evening of July 10 and your travel counselor was finally able to contact you on July 11. In that time, a skeleton crew worked overtime, sometimes on generators and hot spots, to address as many customer concerns and questions as possible. We apologize for the interruption in acceptable service during that time. I see that you’ve spoken to a member of our management team about your concerns, and we apologize again for your subsequent decision to take your business elsewhere. We hope that you and your family members were still able to enjoy your tour and make some positive memories together.