Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/5/2025 placed an order based on website ***resentation item would ship by 5/9/2025. Order confirmation email then said item would deliver between May 15, 2025 - May 22, 2025. 5/6/2025 email said it was in production. 5/12/2025 email says my order is on the way with delivery date May 21, 2025 - May 23, 2025. As of 5/39/2025 blinds.com website says order is still being made. Called Blinds.com customer service (because they have disabled email/online support) and was told the item was already shipped on 5/12/2025. When I informed them that it was only a shipping label created, the *** claimed ignorance to the known supply chain issues blinds.com is having. *** claimed to be offended and hung up instead of transferring me to supervisor.

  Business Response

  Date: 06/03/2025

  Good afternoon, after reviewing interactions with our team, we have confirmed there was abusive language and communication. We are no longer able to assist. If more information is needed by the BBB, please let us know.

• Initial Complaint

  Date:05/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, 2025, I ordered custom window blinds from Blinds.com. The order was delivered on February 26 and professionally installed on March 13. Upon installation, I discovered that the blinds did not include valancesan essential aesthetic feature that was clearly shown in the product images at the time of *********** no point during the ordering process was it disclosed that valances would not be included. The marketing images led me to reasonably believe they were part of the product. I contacted Blinds.com on the day of installation, providing screenshots of both the product page and my order confirmation. The company responded that the images were inconclusive and that my order did not include valances. I was offered the option to pay extra for themdespite the misleading presentation.This is a clear case of false or misleading advertising. I am requesting that Blinds.com either:1. Provide and install the valances at no additional cost, or 2. Issue a partial refund equal to the cost of the pictured valances and *************** filing this complaint because I believe the company should be held accountable for the way their products are marketed and the experience theyve delivered.

  Business Response

  Date: 05/27/2025

  Hello *******,
  
  Thank you for reaching out and bringing this to our attention. I am sorry to hear that your blinds received were not what you were expecting.  I can imagine this is frustrating and I would love to look into this further.
  
  I am emailing you from ************************************* for a quicker response time. If you do not see the email in your inbox, please check your junk and spam folders.
  
  I look forward to your reply.
  
  Respectfully, 
  
  ******** S | *********** Specialist
  www.Blinds.com

  Customer Answer

  Date: 06/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am not sure what happened to my order but we have one blind that the technician ordered the wrong size and it is still not here. We need that blind to be reordered and installed. In addition, the blinds that we received were very poor quality, very thin material

  Business Response

  Date: 05/22/2025

  Hi ******, 
  
  Thank you for taking a moment to bring your order to our attention! I am so sorry to hear one of the blinds on your order wasn't the proper size and that a remake is needed. I apologize that you are unhappy with the quality of the blinds received. I would love to look into this further!
  
  I am emailing you from ************************************* for a faster response time. Please be sure to check your spam and junk folder if you haven't received the email. 
  
  I look forward to your response. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  ****************************** 
  
  

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Havent resolved the issue yet
  Regards,
  
  
   
  

  Business Response

  Date: 05/28/2025

  Hi ******, 

  Thank you for reaching back out. I'm sorry if my previous email wasn't received. I hope to help resolve this for you. Here is the message that was previously sent on 5/26/2025: 
  
  "Hi ******, 
  
  Thank you so much for confirming. I hope you had a nice Memorial Day weekend. 
  
  Looking over the order, it seems like a shade was remade due to a sizing correction with the Service Provider. I also confirmed with the manufacturer that the remake is in production and currently has an estimated ship date of 6/4/2025; however, you will receive tracking information as soon as it's available. 
  
  I'm sorry to hear that you have concerns with the material of the shades received. I would love to help. If you are unhappy with any of the products on your order, we have a Satisfaction Guarantee policy that allows up to 10 products to be remade with difference products, color, or features. For more information about this guarantee, please visit our website here: *******************************************************
  
  To see how we can best resolve this for you, can you provide some additional information on your quality concerns with the material? Are we speaking about the Solar Shades or the Blackout shades?
  
  I look forward to your reply and in finding a resolution that works for you!"

  Please either reply here or the email chain we have been conversing on. I hope to hear from you soon! 

  Kind regards, 

  ***** C | *********** Specialist 

  www.Blinds.com

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******** Ordered customer blinds in color "Simply White" . First of all, I find out they came from *****, and nowhere is that explained. They I would not have even ordered them if I knew that. Second, the color "Simply White" is not white at all. It is an off-white or ivory, The color swatch and the name implies it is a true white. They have other colors listed as ivory, but their white is also ivory. The header that holds the blinds is also ivory, not white. You can clearly see when they are held up against white that they are ivory, not white. Since there are no other options for white, I want a refund.

  Business Response

  Date: 05/15/2025

  Hi *****, 

  Thank you for taking the time to share your experience. I am so sorry to hear the color shades received weren't what you were hoping for. I would love to help!
  
  With all window covering manufacturers, they will have their own material collections, and the color and materials makeup will differ between the different products and brands. We have reached out to the manufacturer with the photo provided to confirm the color received and they did state the color is the Simply White that was ordered. This said, we know it can be frustrating to receive a color you weren't expecting. Because of this, we encourage and offer free samples to see the material in person and in the home to make sure it will achieve the look you are going for. I'm sorry to hear you were unable to take advantage of this option prior to your purchase. 
  
  In the case that a purchase is made and what is received isn't what was expected, we also offer our Satisfaction Guarantee. This allows for up to ************************************************************************** color selected and it's available for 30 days from the date of delivery. We also cover up to 100% of the cost of the original product toward the new product of your choice. 
  
  While a material can appear a slightly different tone when fully condensed, I understand this is not the shade of white you were looking for. As a one time courtesy, I am refunding the cost of the shades you received. The refund for $198.88 will be processed back to your original form of payment within the next 3-5 business days. You will also receive an email confirmation of the credit within 1-2 business days letting you know it has been fully processed on our end. Please note, when a refund is process on a product the warranty is voided systematically. 
  
  While we do not require the shades back for the refund, as they are custom made to the exact size and features specified, we do ask that they be donated to a local charity of your choice. 
  
  If we can be of any further assistance, please feel free to reach out to us. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  www.Blinds.com 

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the blinds delivered was the incorrect size. I was told that it would need to be remade to the correct size. Everything is great except for the fact that I will be charged an additional amount because the cost to make the new blind exceeds the cost of the old blind that was incorrectly made. This, of course, is not my fault. If the blind had been made correctly, I would have all of the blinds that I ordered for the price that I have already paid. Assuming that you have some profit, etc, built into your pricing, I would think you would honor the price that you requested and I paid already and replace the blind at your "expense." It seems truly unfair that I received a product that was made incorrectly and now am being asked to not only have to return to the property to meet the installer again, but I must also pay an additional amount.

  Business Response

  Date: 05/14/2025

  Thank you so much for reaching out to us about your recent order. I am so sorry to hear of the fit issue that you are experiencing with your order, and that this resulted in a price difference as well with the changes that were needed. Under our Guarantee if a change was made in the product from how it was originally ordered (in size or product options) you would only be responsible for the difference in price for any remake, so that this is what you'd have originally paid for this item to exchange it for the correct and updated product dimensions or item needed. I apologize that this is just not what you had anticipated however and can understand your concern. After researching your order, I do see a product change from the initial measure request seems to have caused this, where the order was measured for one type of product and then that particular item was requested to be be ordered in a different product type which seems to have resulted in the fit issue you are experiencing though I'm so sorry this wasn't caught for you sooner I do see that you are currently working with our Customer Service team to have a different shade installed and we hope to have this all resolved for you very soon however, I have emailed you to make sure you have my direct contact if you have any additional questions from here. We are here to help! 

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  I don't know why your records show that a different type of blind was originally ordered, because we never considered installing that type of blind. There never should have been a need to change the type of blind, because we wanted roller shades all along. I have no idea how vertical blinds were ever placed on the order.
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,

  ******* *****
  
  
   

  
  

  Business Response

  Date: 05/26/2025

  Hi *******, 
  
  I am so sorry to hear of the experience you have encountered with your order. I can imagine how frustrating this has been. In review of your order, it seems like ****** has reached back out to you via email to provide an update and see how we can help find a resolution. 
  
  At the moment, we are currently working with our Service Provider to get clarification on a few details and she will be reaching back out to you through the email chain you have been conversing on as soon as we receive more information. 
  
  Please keep an eye out for an update within the next 2 days. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  www.Blinds.com

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently placed an order for custom blinds and followed your measuring instructions precisely. Your video tutorial clearly stated to measure exactly, without adding extra length for inside mounts. However, the blinds we received are 1.5 to 2 inches shorter than they should be, leaving gaps that make them unusable.Initially, your company assured us that additional measurements were unnecessary for inside mounts. However, after receiving the incorrectly sized blinds, we were informed that you cannot offer a refund or resolutiondespite the fact that we followed your guidelines precisely.We spent over $1,600 on this order, trusting your expertise. It is unacceptable that we are now left with blinds that do not fit due to misleading measurement instructions. As this error stems from your guidance, we expect a full refund or a prompt resolution to correct the issue.

  Business Response

  Date: 05/08/2025

  Hi *******, 
  
  Thank you for taking the time to let us know about your experience with your recent purchase. I am so sorry to hear that the sizes of the blinds received were not what you were expecting. It sounds like this has been a frustrating experience and I would love to look into this further. 
  
  For a faster response time, I am emailing you from ************************************** If you do not receive the email, please be sure to check your spam and junk folders. 
  
  I look forward to your response. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  ****************************** 
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two shades from Blinds.com on March 24th, 2025. They promptly confirmed the order by email. There has been no further response from them. Their projected ship date was April 7th. By mid-April, still no response. I called their customer service number. My order was again confirmed, but after a few minutes of my probing, she admitted that the shades are made by a third party vendor and that the Blinds.com contract with that vendor has lapsed. She indicated they are not getting any response from the third party. I called again at the end of April since they had given me (on "track your order") a new ship date of April 22nd. In this second customer service call, the representative confirmed what the first rep had told me - that they were not able to give me a firm ship date.Furthermore, their note on the order confirmation states no cancellation/refund after 24 hours of order placement.They are holding the $456.64 payment I made on 3/24/2025.

  Business Response

  Date: 05/08/2025

  Thank you so much for reaching out to let us know about this. I am so sorry to hear your order has not arrived and that our team has not been able to resolve this for you just yet. I can understand how disappointing this must be and want to assure you that I am here to help. I have emailed you now to get a few additional details about your purchase, and look forward to fully resolving this for you as soon as possible.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased blinds on 2/14/25 that also included the cost for measurement and installation. Blinds.com contracted a 3rd party entity to do the physical labor involved. I had looked up the 3rd party entity and they had received abhorrent online reviews. I contacted Blinds.com about my apprehension with the the subcontracting company's reviews and they assured me all would be well. The windows were measured on 3/28/25. The pleasant individual who took them relayed to me they would be promptly sent and that I should expect the blinds to be ready within a month. I contacted customer service this week to ask what the status of the order was and they relayed they had not yet received the measurements - which I had been told generally take one day to be received. It is now 36 days later. They still don't have the measurements. One rep sent me the 3rd party's phone number to contact them myself. There are no supervisors available to immediately speak with me to discuss my concerns. Customer service relayed it would take 4 days to even consider refunding my money when I asked I wanted it immediately done. Given the 3rd party vendor is the same party that failed to send in the measurements gives me little faith in regards to their competency to correctly install the blinds. Given the volume of complaints on BBB re: Blinds.com readily displays how little they value their customers. This is not a $20 transaction - it is approximately $2500. Given the cost involved the incredible level of incompetence and lack of communication between the various entities involved is unacceptable. I want a full refund pronto to take my business elsewhere.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  This letter is to inform you that Blinds.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/2/2025 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ******** I placed an order for blinds that was delivered to the wrong home per the pic online. i emailed 5 times about it, got a few emails back here and then, then called after a few weeks went by, the agent on the phone said since i didn't reach out a little earlier she cannot help me with a refund, even though i have all the documentation that i did just that. i asked for a supervisor she wasn't able to even give me that. I since have bought blinds from home depot as it has been a MONTH now, i need a refund or i will be disputing.

  Business Response

  Date: 04/25/2025

  Hi *****, 

  Thank you for taking the time to share your feedback and experience. I am so sorry to hear it's been a month since the order was placed and you haven't received your shade! I would love to look into this further. 

  I am emailing you from ************************************* for a faster response time. Please be sure to check your spam and junk folder if the email is not received to your inbox. 

  I look forward to your reply. 

  Best regards, 

  **** C | *********** Specialist

  ****************************** 

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  i have replied, have not heard back or got a resolution yet
  
  Regards,
  
  
   
  

  Business Response

  Date: 05/08/2025

  Hi *****, 

  I apologize you didn't receive my previous email. Here is what was sent: 

  "Thank you for confirming the address on the order is accurate. 
  
  We are further investigating this on our end and with ***** as the address they showed for delivery is the same as the one provided. However, as a one time courtesy, we can provide a full refund for the cost of your order. This will provide a refund of $90.00 back to your account in the next 3-5 business days. 
  
  You will also receive an email notification within the next 1-2 business days confirming the credit has been fully processed on our end. " 

  Based on the timeline provided, you should have the refund back in your account by the end of the day Monday at the latest. 

  If we can be of any further assistance, please feel free to reach out to us. 

  Best, 

  **** C | *********** Specialist 

  www.Blinds.com

   

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Blinds.com website, I purchased 4 blinds in Semi Sweet color (both sides). The reason I mention BOTH side because they have blinds on their site that state White on street side. The single cell blinds I ordered did not state White on street side. I received Semi Sweet with WHITE on street side. I called customer service and they offered a single cell shade with the same color on BOTH side but NOT in Semi Sweet but in Dune (much lighter). They sent a couple of samples so I could validate the color as a compromise. I thought it would be an even exchange. They wanted to charge me an additional $600+ for their alternative solution but in the color Dune. My original order for 4 sets of Semi Sweet was for $483.00 w/discount. This was not my fault in ordering or mis-reading the description. This is Blinds.com error.Customer Service (**** and *****) both tried to assist. I spent over 2.5 hours total on the calls with customer service. Original order place on March 19th. Today April 17th, I still dont have the correct blinds to install.

  Business Response

  Date: 04/22/2025

  Hi *******, 
  
  Thank you for reaching out to share your recent experience. I am so sorry to hear the product received were not what was expected and that the product that would resolve the issue was more than expected. I can imagine this has been a frustrating experience. I would love to look into this further. 
  
  For a faster response time, I've emailed you from ************************************** If you don't receive the email for any reason, please be sure to check your spam and junk folder. 
  
  I look forward to your reply. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  ******************************