Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased blinds on 2/14/25 that also included the cost for measurement and installation. Blinds.com contracted a 3rd party entity to do the physical labor involved. I had looked up the 3rd party entity and they had received abhorrent online reviews. I contacted Blinds.com about my apprehension with the the subcontracting company's reviews and they assured me all would be well. The windows were measured on 3/28/25. The pleasant individual who took them relayed to me they would be promptly sent and that I should expect the blinds to be ready within a month. I contacted customer service this week to ask what the status of the order was and they relayed they had not yet received the measurements - which I had been told generally take one day to be received. It is now 36 days later. They still don't have the measurements. One rep sent me the 3rd party's phone number to contact them myself. There are no supervisors available to immediately speak with me to discuss my concerns. Customer service relayed it would take 4 days to even consider refunding my money when I asked I wanted it immediately done. Given the 3rd party vendor is the same party that failed to send in the measurements gives me little faith in regards to their competency to correctly install the blinds. Given the volume of complaints on BBB re: Blinds.com readily displays how little they value their customers. This is not a $20 transaction - it is approximately $2500. Given the cost involved the incredible level of incompetence and lack of communication between the various entities involved is unacceptable. I want a full refund pronto to take my business elsewhere.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  This letter is to inform you that Blinds.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/2/2025 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Blinds.com website, I purchased 4 blinds in Semi Sweet color (both sides). The reason I mention BOTH side because they have blinds on their site that state White on street side. The single cell blinds I ordered did not state White on street side. I received Semi Sweet with WHITE on street side. I called customer service and they offered a single cell shade with the same color on BOTH side but NOT in Semi Sweet but in Dune (much lighter). They sent a couple of samples so I could validate the color as a compromise. I thought it would be an even exchange. They wanted to charge me an additional $600+ for their alternative solution but in the color Dune. My original order for 4 sets of Semi Sweet was for $483.00 w/discount. This was not my fault in ordering or mis-reading the description. This is Blinds.com error.Customer Service (**** and *****) both tried to assist. I spent over 2.5 hours total on the calls with customer service. Original order place on March 19th. Today April 17th, I still dont have the correct blinds to install.

  Business Response

  Date: 04/22/2025

  Hi *******, 
  
  Thank you for reaching out to share your recent experience. I am so sorry to hear the product received were not what was expected and that the product that would resolve the issue was more than expected. I can imagine this has been a frustrating experience. I would love to look into this further. 
  
  For a faster response time, I've emailed you from ************************************** If you don't receive the email for any reason, please be sure to check your spam and junk folder. 
  
  I look forward to your reply. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  ****************************** 
  
  

• Initial Complaint

  Date:04/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered $6100 worth of blinds on 1/13/25 with a design consultant after having our windows professionally measured by blinds.com. Got a notification that our blinds were backordered after ordering for another 3 weeks. Not the end of the world, but it doesnt help. Installers finally make it out and say the type we ordered isnt a great fit for our windows. What are design consultants for? They can only fit 1 s**** on each side and there really needs to be 2. Order was missing the trim pieces for the fascia so I had to spend time on the phone getting those shipped. The blinds have a pull chain and it is excruciatingly loud when you open and close it. The *** tells me the manufacturer says theyll send me a retainer clip free of charge to help me with that. Installers come out to install the last of my order. We open the boxes and we have 1 cordless blind and the rest pull chains. They were all supposed to be the same blind. They install one retainer clip and it makes no difference on the sound of the pull chain. They tell me there is no room to put the trim pieces for the fascia so now the blind is just open on the side so you see all the parts. I call in to talk to a manager. She tells me not available l. I said Ill hold until one becomes available. She then tells me theyll call me back in 3-5 business days. Ive called in twice more after and its been 7 business days and no one has called me back. Ive disrupted the charge on my card and I am so frustrated with how this has been handled. *** has no authority to do anything however you cant talk to a manager. What does it take to get someone to call me back? I have zero confidence in this company with all the mistakes made in this order. Its beeen 3 months and I have defective blinds with missing parts that are not able to be hung level on my casement windows. I did everything I could by having them professionally measured and ordered with a *** on the phone

  Business Response

  Date: 04/18/2025

  Hi ****,
  
  Thank you for taking the time to share your experience and feedback. I am so sorry to hear of the issues that are happening with the shades ordered and with the time it has taken for this to get resolved. I can imagine this has been a frustrating experience.
  
  In review of your order, I see that a member of the Customer ****************** team has been in contact with you to help find a resolution that will work and that he is currently waiting for confirmation from the Service Provider to ensure the best fit. He let me know that he is expecting to speak with you again as soon as an update is provided. 
  
  Please know, we are also reviewing the interactions you had with the Customer Service team to provide additional training and improvements for future interactions.
  
  If we can be of any further assistance, please feel free to reply here or email us at **************************************
  
  Sincerely,
  ***** C | *********** Specialist
  ******************************

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several window coverings and paid Blinds.com for measurement and installation fees on December 17. The installer Blinds.com provided says the product they shipped is defective and cannot be installed safely. He says there is a risk that the blind would fall. The installer has been to my home on 3 separate occasions to attempt installation. Customer Service from Blinds.com has been unresponsive over phone and email and has not communicated with the installer. Blinds.com will not clarify what is covered under their warranty. I would like to be refunded for the cost of this product + installation fees. It's been several months and the issue is still not resolved.

  Business Response

  Date: 04/10/2025

  Hi *****,
  
  Thank you for taking the time to share your experience regarding your ongoing window coverings project. I am so sorry to hear that you've had a shade that hasn't been able to be properly installed in your home. I would love to look into this further.
  
  I am emailing you from ************************************* for a faster response time. Please be sure to check your spam and junk folder if you don't receive my email.
  
  I look forward to your response.
  
  Kind regards,
  ***** C | *********** Specialist
  ******************************

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blinds were to long and you wouldn't send correct size

  Business Response

  Date: 04/09/2025

  Hi *******, 
  
  Thank you for reaching out regarding your recent blind purchase. I am so sorry to hear that the product didn't fit the exact measurements provided! 
  
  To further investigate the issue, I attempted to locate your order; however, we unable to find a Blinds.com purchase under the contact information provided. If you can reply with your Blinds.com order number, we would love to help! 
  
  I look forward to your response. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  www.Blinds.com 
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The blinds I ordered it did not come with a valance side returns. Every blind I have ever ordered from anywhere else whether inside mount or outside mount come with valance side returns. I explained this through chat with blinds.com. they offered to replace the valances if I use my satisfaction guarantee, but that would use all of my satisfaction guarantee credits. I was never offered an option for valence side returns, because again they are common on every blind I have ever ordered. I should not be penalized my satisfaction guarantee. I would like the new valances with the side returns sent out without having to use my satisfaction guarantee credits.

  Business Response

  Date: 04/04/2025

  Hello ****,
  
  Thank you for reaching out and bringing this to our attention. I am sorry to hear that your window covering project is not complete. I can imagine this is frustrating and I would love to look into this further.
  
  I am emailing you from ************************************* for a quicker response time. If you do not see the email in your inbox, please check your junk and spam folders.
  
  I look forward to your reply.
  
  ********
  
  ******** S | *********** Specialist
  ******************************

  Customer Answer

  Date: 04/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible customer service. Staff lie and are rude. Your company is a disgrace. I like someone to contact me. ***** ***** ************

  Business Response

  Date: 04/09/2025

  Hi *****, 
  
  Thank you for reaching out regarding your recent experience. 
  
  I am so sorry to hear you had a less than pleasant experience while trying to complete your project in time! 
  
  We reached out to a member of our **************** team to get some more information on the interactions you had. One of the members of the management team stated they were able to reach out to speak with you today and help resolve your concerns. 
  
  If we can be of any additional help, please feel free to email us at [email protected] 
  
  Kind regards, 
  ***** C | *********** Specialist 
  ****************************** 

  Customer Answer

  Date: 04/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered blinds from this company in the amount of $2858.08. The installer came over on 03.18.2025 and installed our blinds in our new home. The blinds are cordless, zebra blinds. The blinds looked good, and everything fit perfectly. However, when it came to nighttime and we started lowering the blinds for privacy, we noticed that a lot of them would not stay down and would start rolling back up on their own. We tried different ways to make them work, for example, rolling them down slowly, then we tried with a little more vigor, but no matter what we did, the blinds kept rolling back up and staying open. The very next day, I contacted Blinds.com and made them aware of the issue. The first ******** I spoke to said she would reach out to the manufacturer and see what could be done. Two days later, I received an email with some troubleshooting steps that included removing all of the blinds and using a hex screwdriver to tighten up the mechanism. I called back into customer service and spoke to ***** and voiced my concerns over having to do all of that and being responsible for fixing malfunctioning blinds. I voiced my displeasure in having paid almost 3K for blinds not working properly. ***** talked to his manager, and I was offered to have the installer come back out to fix them, but I would be responsible for absorbing the cost of the repairs. I told him it was unacceptable, so ***** went back to his manager, and they agreed to take care of the cost for us. ***** promised me a call back today with an update, but he never followed up. So I called back in tonight and spoke with ******. ****** turned out to be very unprofessional and discourteous. She kept talking over me and did not want to listen. She told me a completely different story than ***** did & told me they did not offer repair services. Terrible customer service from ******. Very disappointing. I've been a loyal customer- I bought from Blinds.com for my previous home. I hope someone makes it right for us

  Business Response

  Date: 04/02/2025

  Hi ****, 
  
  Thank you for taking the time to bring your recent experience to our attention. I am so sorry to hear your new shades aren't operating properly and the representatives you spoke with were unable to set up the repair request needed. I would love to look into this further. 
  
  I will be emailing you from ************************************* for a quicker response time. Please be sure to check your spam or junk folder if you do not receive the email. 
  
  I look forward to your reply! 
  
  Kind regards, 
  Social Care Specialist 
  ****************************** 
  
  

  Customer Answer

  Date: 04/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered inside mount blinds and they arrived made exactly the size of the window opening without the deductions in size to allow insertion of the blinds and blind movement within the opening, as they say they are done on their order instructions. I have called customer service a few times, emailing, sending the requested pictures and they declined my claim. I've requested supervisor to call, which I was told would be another wait of 3-5 business days, with no response.

  Business Response

  Date: 04/03/2025

  Hi ******, 
  
  Thank you for taking the time to reach out to us regarding your recent order and experience. I am so sorry to hear that your shades aren't fitting within the window casing and that there were no deductions taken on the shades. I can imagine this has been a frustrating experience and I would love to look into this further! 
  
  For a faster response time, I am emailing you from ************************************* to the email address on your order. If you don't receive my email, please be sure to check your spam and junk folder. 
  
  I look forward to your reply. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  ****************************** 
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered roller shades on 12.6.24, specifying inside side mount. Received product with incorrect mounting. Called customer service and they sent a second replacement order with promises it would be accurate and able to be installed. March 14th the second order is still incorrect and not able to be installed. Called customer service and was told my representative *****, that due to custom order, no refund was possible. Twice I have order and received the wrong item. My time and the installer I hired were both wasted. Want a full refund and am happy to return both orders to the company, provided they pay for shipping.

  Business Response

  Date: 03/18/2025

  Hi *******, 
  
  Thank you for taking the time to reach out and share your experience. I am so sorry to hear you received multiple shades that will not allow for the side mount expected. I can imagine this has been frustrating. I would love to help! 
  
  I have reviewed the conversations you had with our customer service team and I would like to apologize for the incorrect information regarding the new shades allowing a side mount out of the box. While the most recent shades you received will allow for the side mount, it does require additional hardware that was not originally requested. Feedback has been passed along to the representative's direct manager to further address. 
  
  Because of the incorrect information provided; while it will void the warranty on the products, I can certainly provide a full refund for the cost of your order. The full credit will be back in your account within the next 3-5 business days. You will also receive an email confirming the credit has been fully processed on our end in the next 1-2 business days. 
  
  In regards to the shades you currently have, they may be donated to a local charity or donation center of your choice. If you cannot find a donation center near you, they may be discarded however you see fit.
  
  I hope this helps alleviate the frustrations this experience has caused. If we can be of any further assistance, please feel free to email us at [email protected]. 
  
  Sincerely, 
  ***** C | *********** Specialist
  ******************************  
  
  

  Customer Answer

  Date: 03/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.