Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two vertical blinds from just blinds one worked fine the other however would not open properly and would not close all the way. I have contacted the company numerous times to no avail, they requested pictures to be sent in which I provided which clearly show that there are misaligned clips in the head rail when it was manufactured. I feel that they ignored my problem and will not send a replacement blind to correct the obvious problem with their product the last email I sent to the company they responded with the reply Do ***************** About It, which I have saved to my computer along with all other emails. I have been nothing but polite and sincere with my issue and do not feel I should be stuck with a defective product which does not work I do not wish to bash this company for this problem but will if this problem is not resolved in a fair manner and after reading other reviews for this company, I now realize I am not the only one having issue with their lack of integrity and poor customer service

  Business Response

  Date: 02/26/2025

  Hi *****,
  
  Thank you for taking the time for share your experience and providing us the opportunity to address your concerns with the representative you spoke with, and your vertical blind track. I can imagine this has been a frustrating experience. I would love to help!
  
  I will be emailing you from ************************************* for faster response times. If you do not receive it, please check your spam and junk folder.
  
  I look forward to your response.
  
  Kind regards,
  **** C | *********** Specialist
  **************************

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 3 roller shades 11/8/23. I installed them in my rental unit. All 3 units do not retract. I called customer service 4 times in the last 2 days and left my contact information. No return calls. No person answers the phone in customer service. Sales guys directed me back to customer service with endless loop. The systems always says there is a 4 minute backlog. No email service. Very frustrating!

  Business Response

  Date: 11/08/2024

  Thank you so much for reaching out to us about this. I am very sorry to hear that you have not heard back from our Customer Service team, and that your shades are not working properly as well. I understand how concerning this must be, and would be happy to look into this for you right away. I have reviewed your order and see that our team attempted to call back three times on 11/04/2024, and we were unable to reach you. I am so sorry our calls did not come through to you. We will look into this to see if there is a technical error happening on our end, and to make sure you are assisted without further delay, I have emailed you now to get a few additional details about your order and to provide further information on how we can assist under our 3-Year Warranty. I look forward to resolving this for you very soon! 

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order for 5 cellular shades on Thursday, September 26th, 2024, for a total of $367.50. We received the order on October 14th, 2024. Upon opening the order I noticed that the shades had 2 handles and were two different colors. I called customer service and talked to ******* **********, who sent me an e-mail requesting pictures. I sent a couple pictures and ******* responded that we couldn't remove one of the handles as the shade would be unbalanced. I followed up with another e-mail on 10/21/24 when I returned to my office stating that I ordered based on the pictures provided on their web site and their configurator, which clearly shows the same color on both sides and a single handle in the center, which is a necessity in c few locations due to obstructions on the sides. These shades are 25" wide and can easily be operated by one handle in the center, as I have a 54" wide that operates from the center without issue. Since they are unable to provide the product shown I would like to return the items for a full credit. I was also told that because they were custom ordered they couldn't return them. Every order that they make is custom ordered.

  Business Response

  Date: 10/28/2024

  Hello, 
  
  Thank you for reaching out and bringing this to our attention. I am so sorry to hear that you are unhappy with the shades received. I would love to help. 
  

  I have sent an email from ************************************* for a faster response time. If you do not see it in your inbox, please check your junk and spam folders. 
  
  I look forward to your ************************************************** Specialist
  ******************************

  Customer Answer

  Date: 10/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Please see attached pictures as reference to what we believed that we were receiving. One picture clearly shows a single handle and the other shows the same color interior and exterior. The company offered a $50 refund which would not solve the issue of there being two handles. I am sure that if I moved the handles that the warranty would be void as well as aesthetically unacceptable as there would be holes in the bottom rail.  As these are on interior windows the need for the same color on both sides is why we ordered according to the pictures provided on the website. 
  
  Regards, ******* *****
  Facilities Manager
  ***************************** *******
  Laramie, WY

  
  
  
   

  
  

  Business Response

  Date: 11/06/2024

  Hi *******, 

  Thank you for your reply. I am sorry to hear that you are unhappy with the resolution provided. 
  
  Please note that the photos provided do not show the back side of the shade. The shades ordered are exactly like the shades that you previously ordered in December of 2022 and May of 2025. It also mentions on the product page under "Description" that "All fabrics are white to the streetside."
  
  I apologize for any confusion. Regarding the handle placement, the factory has confirmed that what you received is correct and remaking the products would result in the same construction and handle placement. 

  If you would like to move forward with the $50 refund, please reach out to me at ************************************** I can get this processed for you right *********************************************** Specialist
  ******************************

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have attached another 4 pictures from the website which clearly shows the same color on both sides. We would like a full refund. The fact that it was stated that we couldn't return them due to them being custom is interesting as every order is custom made. Unfortunately, we will need to order from a different company to get the product that we need as Just Blinds cannot provide the product displayed on their website
  
  Regards, ******* *****

  Facilities Manager
  *****************************
  
  
   

  
  

  Business Response

  Date: 11/29/2024

  Thank you so much for reaching back out us. I've emailed you directly to make sure we get this resolved for you as soon as possible. I look forward to hearing back from you soon! 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two roller shades on August 23, 2024 and followed the web page instructions for measuring for OUTSIDE mounts. One shade was 62x48", the other 50x48". " Measure the width of the area you want to cover (1 1/2" overlap on each side recommended)Record measurement **Outside ************ will be made to your exact measurement** Determine where you want the top of your blind to be positioned and mark the spot Measure height to be covered from the top of marked headrail position to top of sill. If no sill exist, measure below the opening to your desired length Record measurement" Unlike the inside mount measurement -that says there is a deduction for hardware, this says shades will be made to exact measurement. So I ordered two roller shades and the shade material was 1.5 inches shorter (e.g. 60.5 " versus the 62 inches wide I measured). I called into customer service on Monday September 9 and was told that yes the material was shorter to allow for hardware. They offered to re-do them for an additional $17 each if I purchased the "Deluxe" coverage. I said that their written instructions on the web page did not say anything about hardware, thus not my fault they are the wrong size. I asked to speak with the customer representatives' supervisor -but was told I would get a call back intead. I received no call yesterday and called back today and was told someone would call me back in 4-5 business days. Meanwhile I have shades that are too small to fit my bedroom windows. I feel that their instructions are not clear and are misleading. I wonder how many other people are paying extra $$$ to get them re-made once they call in to get what they paid for in the first place. I would like my original size shades re-made with a couple extra inches in width added if they are not going to make them as stated on the website So 64x48 and 52x48". I see this business is BBB accredited. I would give them an "F" so far for my order. Thanks for your help.

  Business Response

  Date: 09/14/2024

  Thank you so much for reaching out to let us know about your experience. I am so sorry for the concern you've experienced with our measuring instructions. I have checked in on your order and see that a manager on our team will be reaching out to you today to discuss your experience and see how we can help. We look forward to our team assisting you further and helping to resolve this for you very soon. 

• Initial Complaint

  Date:09/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these blinds and found them to be damaged upon shipment receipt. Justblinds does not have an email refund request option so I called and spoke to a representative who requested I send photos of the items and damage. That same day I sent the photos. Since that date, they have not responded to additional emails asking for updates. I have all documentation and communication that may be needed. I am looking for a full refund.

  Business Response

  Date: 09/09/2024

  Hello,
  
  I am so sorry to hear the the items arrived damaged and that you are still in need of assistance. I would love to jump in and see how I can help. 
  
  Please email me photos of the damaged blinds, your order number, and the name on the order to ************************************** This will allow for a faster response time and a quicker resolution. 

  I look forward to your email and getting this resolved *************************************************** Specialist
  ******************************

  Customer Answer

  Date: 09/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered window shades, measured according to their instructions, and they were short (width) and customer service refused to exchange them.Detail:Following instructions on the company's "How to measure" page, I ordered two roller shades ("outside mount") of 36.5" and received shades *****" wide. Customer service kept insisting that it was correct even though the web page (*******************************************************************) says, "Measure the width of the area you want to cover (1 1/2" overlap on each side recommended) Record measurement **Outside ************ will be made to your exact measurement**" Customer service kept quoting me a line from the specifications page (****************************************************) that says, "Light gap between material and window frame on control side: Approximately 3/4" and "Light gap between material and window frame opposite control side: Approximately 1/2" and "Light gap between material and window frame on cordless lift: Approximately 3/8" - 3/4" - whatever that might mean for an outside mount. An outside mount is attached to the window CASING, not the frame. I got nowhere with customer service. The Justblinds webpage detailing how to measure for an outside mount doesn't say a thing about gaps, but insists (again), "Measure the width of the area you want to cover (1 1/2" overlap on each side recommended)." They even have a video saying the same thing. I am stuck with blinds that do not cover the area I want to cover because Justblinds refuses to correct this error. Additionally, customer service would not forward my call to a supervisor, claiming they don't have a supervisor. My cost $114.

  Business Response

  Date: 08/28/2024

  Hello *******,
  
  Thank you for reaching out and bringing this to our attention. I would love to help. 
  
  I have sent you and email from ************************************* for a faster response time. If you do not see it in your inbox, please check your junk and spam folders. 
  
  I look forward to your ***************************************************** Specialist
  ******************************

  Customer Answer

  Date: 09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and received 4 metal mini-blinds at cost of $74 to $78 each. One of the blinds does not work as expected at all. Via the company website I contacted them using the only real means available, which was by direct phone call. I called only to get the answering tree run around. The company saying that the wait is always more then 30 minutes hold time, and if I enter my number they will call me back in the order in which it was received. I did exactly as instructed and on my third time I got a call back from a *** by the name of *******, ******* D. We talked about there being the possibility that it might be corrected by simple adjustment. She put me on hold and said she contacted the manufacture which is apparently not **************************. When she came back on the line, she said that she was sending a link to my email. She also told me that if the instructions did not fix my problem that the blind would need to be remade and I should call them back if that were the case.The link I got was to a ******* video that was nothing more than installation instructions. I sent several emails back to the personalized email from Ms. ******* with no response. I called their customer service line again, no less than half a dozen times getting the same phone tree run around, always stating that the on hold wait time will be more than 30 minutes. Each time I left my phone number as instructed but to this day have never again received a phone call back so that I might express my dismay and get them to ***lace my inoperable blind.I am on disability and need to watch how and where I spend my money. I need to make sure I always get value for what I spend money on. I realize that some people might be ok with and be able to walk away from $78 on the table, but I am not one of them. I would just like for them to do as they promise on their website and honor the lifetime warranty for the item I purchased.

  Business Response

  Date: 07/29/2024

  Hello *****. 

  I am so sorry to hear that you are having issues with one of your blinds and troubleshooting did not resolve this issue. I would love to help. 
  
  I am going to email you from ************************************* for a faster response time. If you do not see the email in your inbox, please check your junk and spam folders. 
  
  I look forward to your ************************************************ Specialist
  ******************************

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   To set the record straight the company said they would ship a new blind assembly, but no such assembly has been received, so I will not respond until it has arrived and is working. You closing the case is premature at best.
  

  Business Response

  Date: 08/21/2024

  Hello *****,
  
  Thank you for reaching out. I am sorry to hear that you still do not have your blind.
  
  Per the ***** tracking link, ***************************************************************************************** , I show that the blind was delivered on 08/17. 
  
  If this is incorrect, please email me at ************************************* so I can address this further. 
  
  I look forward to your ************************************************* Specialist

  Customer Answer

  Date: 08/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   Again, if I had a manner in which to update my complaint online I would, but for now this is the only way I have.
  
  The Company did finally send a replacement for the offending Blind. It seems to work fine.
  I do apologize if filing a complaint seemed harsh, but it was what I saw as my last resort after the lack luster cooperation I got in trying to get my matter settled by phone. Direct phone is the only manner in which the company has for customers to try to extract any type of after sale service from them, and they have it set up so poorly that nothing gets done..
  
  But in the end , this issue is resolved. 
  

  
  

  
  

  Customer Answer

  Date: 08/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   Again, if I had a manner in which to update my complaint online I would, but for now this is the only way I have.
  
  The Company did finally send a replacement for the offending Blind. It seems to work fine.
  I do apologize if filing a complaint seemed harsh, but it was what I saw as my last resort after the lack luster cooperation I got in trying to get my matter settled by phone. Direct phone is the only manner in which the company has for customers to try to extract any type of after sale service from them, and they have it set up so poorly that nothing gets done..
  
  But in the end , this issue is resolved. 
  

  
  

  
  

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered blinds. Came in smaller then ordered. Tried call company to resolve. Was told that My warrantee doesn't cover size mistakes made by company.

  Business Response

  Date: 07/10/2024

  Hello ****,

  Thank you for reaching out and bringing this to our attention. I am sorry to hear that the shade did not arrive in the size you expected due to the standard factory width deduction on inside mounted shades. Because windows are not typically square, for any inside mounted product, a small width deduction is taken by the factory for optimal lift and fit. I apologize for any confusion. 
  
  Although the Deluxe Warranty was not purchased, as a one-time courtesy, we are happy to process a remake using the same measurements but as an outside mount so no deduction will be taken. Your new order number is 13707798 and the current estimated shipping date is 07/23. Once the shade ships, you will get an email with tracking information. 

  I hope that you have a great week and appreciate you allowing me the opportunity to assist you with this *************************************************************** Specialist
  ******************************
  

  Customer Answer

  Date: 07/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
    Once the new product is shipped and received, we can close this claim. 
  

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 7 faux wood blinds in February of this year, 2024. I received them in March. It is April and all of them are sagging to the point where I am embaressed to to let anyone see them. I called Just Blinds and they said the only recourse open to me is to have the vendor replace them with the same thing. What good would that do? They are made of plastic and the sun causes them to warp and sag. I asked if they could replace them with just regular cellular shades and they said no.

  Business Response

  Date: 05/15/2024

  Thank you so much for reaching out to let us know about this. I'm so sorry to hear that your blinds have warped this way, and want to assure you that I am here to help. While you are covered by our 3-Year Warranty, I understand how concerning this must be especially with a brand new order. I have emailed you now to get a few additional details about your order and see what we can do to assist you with this right away. I look forward to hearing back from you soon! 

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An issue regarding an order I placed with ************************** on April 9th.I purchased 10 blinds and 9 of them were 10 inches short (I needed 46" and by accident selected 36" online) and I didn't know that I was supposed to buy some sore of insurance with the blinds if I wanted to get my money back. Upon discovering this discrepancy, I promptly reached out to your customer service department for assistance. I wanted to know if I could return them and order the correct size. However, after enduring a frustrating wait time of over 45 minutes, I finally connected with a representative named *******. Regrettably, ******* was unable to offer any viable solutions or demonstrate any empathy towards the situation. Her solution was to donate them and buy new ones. Would not give me a one time courtesy break to return the blinds. Not everyone is in a financial situation to do such a thing and her recommendations were absolutely insensitive. I had further questions and ******* dropped off the chat not addressing my concerns after making me wait over 45 minutes online. I just wanted a replacement for the corrected size.

  Business Response

  Date: 05/08/2024

  Hi *******, 

  I am sorry to hear that some of your blinds did not fit as expected, and for any issues getting ahold of our Customer Service team! If there is ever an issue connecting to someone through Live Chat, please know we also offer phone assistance at ************, weekdays 8am-11pm ET, and weekends 10am-7pm ET.

  Our Deluxe Warranty is presented as an option during the configuration of each of your blinds. While the Deluxe Warranty offers 30-day Measure Protection, if this was not selected at the time of purchase, we are unable to remake your blinds at no cost. If the mistake was made on our end, we would certainly take steps to correct it. However, because our products are custom-made to your exact specifications, they are not suitable for resale to other customers if we were to take them back from you.

  Details of the Deluxe Warranty compared to our Standard Warranty are available here: ****************************************************

  - Austin L, ************************** Social Care Team