Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Date of transaction- 01/09/25 **Amount of money I paid the business- $605.16 (paid for my rental car while my car was in the shop. Dealership said they would reimburse me the full amount, but they only paid $500). They still owe me $105.16.**What the business committed to providing to me- My premium warranty only covers $500, however, the dealership was getting a new heating system installed in their shop, so they told me they would pay for the additional days that my car sat in the shop not being worked on. I've reached out almost 10 times, and they are not answering or returning my phone calls now.**Nature of the dispute- Not paying my the full amount of my reimbursement that they said they would pay.**The business has NOT tried to resolve the problem. They will not return a phone call or email. I left voicemails too.**I already emailed the dealership the rental car invoice for reimbursement.

  Business Response

  Date: 05/05/2025

  Refunded customer the difference from the rental bill that was not covered by the extended warranty.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used truck in January under the assumption it just had a dead battery and if it was more than thatvwe would be able to switch vehicles per the salesman that sold it to us. It spent a week in the shop effervescent we got it *** we tried to exchange vehicles and we're ignored. We had it for approximately a month before it begin having more issues. It spent approximately 3 weeks in the shop and it is still having issues that we were told they could fix but now can't. Leaving us to have to figure out getting it to another shop to work on it not to mention the amount of money it is costing us.

  Business Response

  Date: 04/18/2025

  Attached is proof of 100% refunds. The dealership accepted the vehicle back and has unwound to the sale.

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 ************ E in November 2024. I was told by my sales person **** ********* that I would get $1000 in charging credits and a $7500 tax credit. **** gave me the tax form. When I asked him about the charging credit, he said he misunderstood and I did not get that credit. I let that go, but later when I asked him about the $7500 tax credit he said I also do not get that. He said my car does not qualify. When I asked him about why he said, I got the credit, he said he had to figure this all out on his own because his sales manager, **** ******, would not help him. I spoke to **** ******, and he said I should have gotten a credit of $3000+. I told **** **** did not tell me anything about the lower amount. **** told me it was his first time selling an electric vehicle, and I relied to my detriment on what he said I have now $7500 in tax credits. **** ****** told me that **** admitted he lied and said his sales manager wouldnt help him, so he could avoid dealing with me. If I do not get the $7500 I was told I was entitled to, I will file a lawsuit against **** *********, **** ****** and Covert Ford of Hutto.

  Business Response

  Date: 02/24/2025

  After a  review of all documents and communication between the customer and ******************** we found no mention of a specified or metioned on a *** credit. A form was given for the customer to send to the *** to see if there was a credit to be issued, but that is solely between the customer and the *** as there are many qualifications to be met. The only misscomunication made known is the ** charger as **** offers a free ** home charger or $1000 additional rebate in which the vehicle sold included and signed for by the customer.

  Customer Answer

  Date: 02/24/2025

  Complaint: 22940092
  
  I am rejecting this response because: this text indicates that **** did not give me accurate information. He did not know what he was doing and said his sales manager would not help him. If he hadnt told me I would get $7500, he would have relied immediately and said I did not tell you that. But he didnt because he knows he did tell me and now hes trying to get out of it by blaming his sales manager, **** ******.
  
  Regards,
  
  ********** *******

  Business Response

  Date: 03/28/2025

  No mention of tax credit has been found in communications presented. The 2024 **** Mach E was dis-qualified for a the *** tax credit of $3,750 that the 2023 qualified for so there is no way the dealership is able to submit the selling report to the ***.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint regarding the unacceptable handling of title, tag, and registration for a 2022 F-450 (VIN:NEE63230) purchased from Covert **** on 11/05/24. Despite many attempts to resolve with the dealership, the issue remains unresolved, causing financial & operational hardships. I've confirmed with the lienholder, *********** as of today 01/02/25, Covert has not provided a copy of the title for the vehicle. Per ************ the Covert is required to provide the title within 56 days from the date of sale this requirement is overdue. *********** conducted an inquiry w/ the *** on 12/26/24, to verify the status of the title work. The results came back neg. confirming no title work had been initiated. I contacted the *** and was informed that the dealership should have tracking for the title processing. Despite many requests to Covert, no tracking has been provided. Covert has received funding, and auto loan payments are currently due, yet I am unable to operate the vehicle due to the lack of proper ******************** As a business owner, this delay is causing a daily revenue loss of over $1,000+, putting my business in jeopardy. I've made repeated attempts to contact Covert, but the dealership has been unresponsive and unable to provide updates. I am requesting the following actions from Covert ****: Immediate resolution of the title, tag, and registration process in the state of **, including providing a tracking number for the *** submission. Full reimbursement or coverage of any fees or costs associated with these delays. Compensation for the financial losses incurred due to the inability to use the vehicle. This situation reflects poorly on the dealership's customer service and commitment to fulfilling obligations. If this issue is not addressed promptly, we reserve the right to pursue additional actions to ensure compliance and restitution. I request an immediate investigation into this matter and resolution to ensure no further delays or financial harm occur.

  Business Response

  Date: 01/09/2025

  Please see attached files, page 1 is our 3rd party titling company, page 2 is the customers online credit application sent in clearly stating a ** address, pages 3-4 is the lender credit application he signed in person also stating the same ** address, page 5 is the customers ** drivers licence same address used on ALL docs, pages 6-12 is the bank contract signed with the ** address, pages ***** is the signed buyers order with the ** address, page 15 is the title applicaiton signed with the ** address, page 16 ID one and Ofac were verified with the ** address, page 17 internal WeOwe form signed with the ** address, remaing pages are the Esign history. The delay in this entire transaction is none other than the customer fault. ** requires the customer to go in person to the *** to pay property tax and that original receipt is required to complete the process for license plates. Instead of the customer doing so they attempted to threaten and use vulger language to our employees demanding we change the address on this transaction to another state, **. We already completed our loan and were paid by the lender with the docs signed. The customer was in possession of the vehicle making the transanction legal and final. To this day they have refused to go to ** DMV to completed their states required process on paying property tax, Because of this we contacted both the lender and ** DMV informing them of thier refusal. Resolutuion was to have ** DMV issue a title only with no registration or plates. We *** send the customer a refund of fees collected for ** registration not used. Had the customer completed the ** property tax and sent us the receipt they would of had thier license plates the beginning of December. 

  Customer Answer

  Date: 01/19/2025

  Complaint: 22756701
  
  I am rejecting this response because :The assertions made in Covert's response are factually incorrect and grossly misrepresent both the facts of the transaction and personal conduct. 

  All communications regarding this transaction have taken place via our business phone lines, where both inbound and outbound calls are recorded for quality assurance purposes. These recordings will substantiate that, from the outset of the transaction, it was clearly communicated that the tags, title, and registration were to be processed in the state of ************** (**). Coverts assertion that the request for NC registration was made after the deal was completed is demonstrably false and will be disproven through the production of call recordings and email correspondence during discovery, if necessary.
  
  Based on my professional experience in the automotive industry, Coverts failure to complete a MVR-614 form (Non-Resident Affidavit of Intent to Title in **************) constitutes negligence. This form is standard practice for addressing dual-residency titling in transactions involving out-of-state buyers. Coverts decision to prioritize completing the deal under SC residency, despite repeated requests and provision of documentation for NC residency, reflects a lack of expertise and due diligence in handling dual-residency transactions. Following a call with General ******************** in early December, I complied promptly with a request from Finance Representative ******* ***** for verification of NC residency. Despite this, weeks passed without follow-up or resolution. On December 27, 2024, we reached out to Covert **** to alert them that the temporary tags were expiring, only to be misinformed by Sales Manager **** ***** that issuing a new temporary tag was a viable solution. This action, which was subsequently flagged as illegal by another Covert representative, underscores a lack of internal coordination and procedural knowledge. As a follow up I have sent written communication dated 12/27/2024, 12/30/2024, 12/31/2024 and 01/03/2025 requesting an update however all of which have gone unanswered. Additionally I have called the dealership on a daily however my calls are never returned. At no time has Covert ever mentioned I needed to pay property taxes or that it was a hold up and/or delay for registration and tags to be issued.
  
  At no point was I informed by Covert that SC requires the customer to pay property taxes in person to complete the registration process. Furthermore, Covert structured and collected registration and tag fees as part of the deal. If SC property tax was required as an additional step, it should have been communicated clearly at the outset of the transaction. According to the answer received Covert is stating the delay is due to the refusal to pay property tax however this is an attempt to cover their mistake. The lien holder was contacted the end of December to make them aware registration and tags had not been received. Due to the receipt of this information  the title department reached out and Covert again misrepresenting the fact provided inaccurate information. Based off this the lien holder advised for them to complete a title only. Covert is currently partnered as a preferred dealer for my lien holder however we have escalated this issue to their investigation unit due to the neglect behavior and misrepresentation of facts. 
  
  Covert claims that vulgar language was used or  threats issued are baseless and defamatory. As a public officer for the State of **************, these false accusations are damaging to ones reputation and character. If this matter proceeds to litigation, I will request all internal documentation and statements made regarding these claims during the discovery process, and each employee with knowledge of these allegations will be deposed.
  
  The delay in resolving the title and registration has caused significant financial harm, as I am unable to operate the vehicle resulting to a loss of business. This represents a daily revenue loss exceeding $1,000, which is unsustainable and directly attributable to Coverts mishandling of the transaction.
  
  On January 7, 2025, I received a call from ****** at Covert, during which she rudely informed me that I would not be receiving tags and abruptly hung up. This level of unprofessionalism is unacceptable and further exacerbates the issues at hand.
  
  To resolve this matter, I am requesting the following: Immediate resolution of the tag, title, and registration process in accordance with my original request for **************. Reimbursement of all fees paid for SC registration and any additional costs incurred due to this delay. Written acknowledgment of Coverts errors and a retraction of the defamatory claims made in regards to conduct.

  
  Should this matter remain unresolved, I may escalate this issue to the appropriate regulatory authorities, including legal counsel for litigation. Please note that all communications, including call recordings, emails, and documentation, will be used as evidence to support my claims.

  
  I look forward to your prompt attention to this matter and request a resolution by 01/24/2025. 
  

  Business Response

  Date: 01/23/2025

  Working with customer to get into a different vehicle or purchase unit back. Appointment scheduled for Friday and look forward to resolving matter.

  Customer Answer

  Date: 01/23/2025

  Complaint: 22756701
  
  I am rejecting this response and request a thorough investigation and intervention regarding the ongoing issues with Covert. As a BBB-accredited business, Covert is expected to adhere to standards of honesty, fairness, and customer service excellence. However, they have repeatedly failed to meet these standards in their handling of my transaction and complaint. 
  Coverts latest response has only reinforced my concerns. Their claims that they are working with the customer to get into a different vehicle or purchase the unit back and that an appointment is scheduled for Friday are categorically false. No such appointment has been made, and no meaningful efforts have been made to resolve this matter.

  Additionally, Covert has failed to: 1.Refund Fees: Despite their claim of issuing refunds for fees associated with registration, no refunds have been received as of this writing.

  2. Provide Honest and Transparent Responses: Covert has made untruthful statements regarding the details of the transaction, the processing of the title, and their actions to resolve the situation.

  3. Uphold Professional Standards: The baseless accusations of vulgar language and threats, which amount to defamation of character, are entirely inappropriate and unsubstantiated.

  4. Deliver Timely and Effective Customer Service: *********************** repeated delays, lack of communication, and inability to provide a resolution have caused significant financial and emotional distress.

  As a BBB-accredited business, Covert has an obligation to ****** trust and integrity in their business practices. Their actions (and inactions) demonstrate a blatant disregard for these principles, and their untruthful responses are unacceptable.

  I am requesting that the BBB investigate Coverts handling of this case, including:
  1. Their failure to fulfill contractual obligations regarding the processing of the title, tags, and registration.
  2. Their failure to issue promised refunds in a timely manner.
  3. Their misrepresentation of actions taken to resolve the matter, including the claim that an appointment has been scheduled for a resolution.

  It is imperative that Covert be held accountable for their actions. I am seeking BBB intervention to ensure this matter is resolved promptly and fairly. I trust the BBB will take appropriate steps to investigate and address these concerns.

  Business Response

  Date: 02/10/2025

  Attached is a copy of the title only receipt for SC completed as all documents were applied for and signed for by ***** ****** A copy was also sent directly to Mr. ****** License plates will be solely his responsibility since he has failed to complete his own state's legal requirements .

• Initial Complaint

  Date:12/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business marketed a product on their website. After agreeing to see numbers and move the app forward, a quote was given, the numbers were agreed upon and sent over (pictures upon request). After official numbers were sent and agreed upon, a follow up call took place and after dealing with a sleazy individual with initials HC, price went up over $3k in Mandatory *********************** products. Business did not honor pricing and shady business practices took place. Unfair and predatory actions took place and a formal investigation should take place.

  Business Response

  Date: 12/20/2024

  Made several attempts to contact customer to resolve concern. This is not how we perform business and aftermarket items are not mandatory. Deal has been reworked with items removed and sent to customer

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I visited a **** Hutto to look at a **** Edge. This was after we spoke with the salesman about the vehicle. He was aware that having a key pad outside the vehicle was critical to the this sale. Although the vehicle did not have a key pad, the salesman said that they would install one in the door frame. We paid $400 for this key pad. Since they had to order the part, we went ahead and purchased the vehicle. After the part arrived the dealership stated that the key pad would not work in the door frame; however, one would work mounted above the door handle. We agreed to this as long as the dealership would paint the pad the same color as the vehicle. After speaking with the paint department, the salesman stated that the pad could be painted the same color as the car. A week to later the **** mechanic arrived at our house to install the key pad. The color of the pad was NOT the same color as the vehicle. I told the mechanic not to install the pad. My wife and I spoke to the salesman and he stated that the paint could match the color but it would cost a lot of money blending the color with the color of the door. Keep in mind this is a new vehicle. He also stated that "this was all he could do". I spoke with **** the Sales Manager and no resolution was found. Since then I have left a number of messages with the Sales Manager without him returning any of my calls.

  Business Response

  Date: 12/17/2024

  In response to the customers complaint, we promptly contacted them to discuss the issue and agreed to rectify the keypads paint job. All necessary repairs have been completed, and the vehicle has been returned to the customers satisfaction.

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Mark D***

• Initial Complaint

  Date:09/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30, 2024, a car was advertised for $26,928 on the dealership's lot, which I was entitled to through my company's ******** discount. However, the dealership refused to provide me with the paperwork that I had signed on an iPad, which was difficult to read due to its black background. I made a substantial down payment of $12,500, but it took four weeks to receive a contract for the vehicle, which they allowed me to drive off the lot despite the tires being severely worn, with three showing exposed metal instead of tread. Following my complaints and requests for the signed documents, a sales manager summoned me to discuss an issue; they had mistakenly submitted incorrect paperwork to my lienholder. Apologetically, he assured me that a check would be issued to Flagship for 6,2,69 the next day, and that I would receive a copy. To date, I have not received this copy, and the paperwork I do have indicates that I paid $38,000 for a car valued at $35,000 when new. The dealership has since refused to provide the initial set of documents I signed and now suggests I seek legal counsel to resolve the matter. So now I have a loan that I still owe more than the car was listed at online and no one to help me.

  Business Response

  Date: 09/13/2024

  Please see attachment 1 for the proof of the $6466.70 check was issued, cashed and cleared, as well as appiled to her loan 2 weeks ago on 8/30. 

  Please see attachement 2 for original msrp of her vehicle new proven to be $41845 no $35000 as stated.

  There are no other docs to provide as she was given copies of the purchase docs she signed. The wrong price was made right yet she chose to threaten us with a family attorney so we cut off all communication to her. Her lender could of easily verifed the check was appiled weeks before this complaint.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 **** Explorer with less than 50K miles broke down on Mother's Day Weekend - May 11, 2024. When we went to start the car the dash started to flash warning signs saying that the power steering had an issue and service was required. The car required towing, as it was not able to be driven. When we called around, Covert service center was the quickest it could be seen - only 2 weeks wait. If I remember correctly, they did take longer than two weeks to look it over. After they looked over the vehicle they informed it was an insurance issue and I had to get insurance involved before they could begin repairs. After getting insurance involved and back and forth, they informed in end of June that they would order parts and start the work after 4th of July holiday. They confirmed that no parts were on backorder so it should be a quick turnaround. I didn't hear from the dealership for several weeks, and decided to reach back out, and they had not even started the work! I waited another few weeks, and they updated me that they did start work and noticed additional damage which required additional review and approval from our insurance. This was approved and we're going on another 6 weeks later, still with no completion date in sight. On numerous occasions the insurance company has reached out to me for an update because they are leaving messages at the dealer and also not receiving a response. My car insurance has already risen due to my insurance paying out and I still don't have my car back!! I've made 4 car payments and I don't have my car!! I have even asked the dealership if they wanted to buy my car so they could take their time like they've been doing and they won't even call me back for that. It's incredibly frustrating week over week to be told "next week" and they've had my car for more than 4 months now.

  Business Response

  Date: 10/03/2024

  ****** was more involved then originally estimated, however vehicle has been completed and returned,

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/6/2024 my 2016 f150 was driven in to the service center under direction from ******************. Today is 8/9/24 and the vehicle is still in shambles, the service department cant seem to order the correct or enough parts to get my vehicle done, I have been promised a loner or service vehicle twice due to unusually long time on the repair. Both time Ive gone to pick it up not there or no recollection to ever offering one. Today after 90 days of being at the shop Im being told again it may be another week to 3 depending if they can figure out the parts issue.

  Business Response

  Date: 09/06/2024

  Customer has been offered a loaner but has been traveling. Loaner will be provided when they return and we will continue to work with the insurance company to expedite repair process. 

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14th I visited covet **** trying to trade in our **** escape. With my credit and how much we owed we were not able to but I was able to purchase a used vehicle. They provided me the car fax and told me there was nothing wrong with the car and that they changed the oil recently. Everything looked great on the car. We purchased a 2022 *** X1. About a week after we purchased we got alerts from the car about it needing an oil change and new front brake pads. We looked in the glove box and found a notice from a service through *** for a battery replacement in that same notice it was stated that the front brake pads needed to be replaced and new tires. The service was declined. Not once did the sales person tell me that this all needed to be done on the car. We now had a week into the car and having to replace the brake pads and rotors. If they would have provided this information it would have changed my mind on buying the car. Not only did I have to give a down payment but I had to now pay $440 for new brakes. I called the manager Junior and all he did was transfer me back to the salesman ********* who basically told me they do an inspection of the car and if it passes they sell the car. The paper from *** was in the glove box. They could have told us this but instead they chose not to and the manager just brushed me off like nothing. I want Covert to reimburse us for what we had to spend on new brakes. This would have completely been different if they would have been 100% up front with us. Instead they chose to withhold information and lie to the customer. Horrible business etiquette

  Business Response

  Date: 07/30/2024

  Dealer agreed to pay for brakes needed.

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************