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Find a Location

MacArthur Place at 183 has 1 locations, listed below.

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    Business ProfileforMacArthur Place at 183

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2346 N. MacArthur Blvd, Irving, TX 75062
    BBB File Opened:
    2/20/2017
    Business Management
    • Liberty Lerma, Community Manager
    Contact Information

    Principal

    • Liberty Lerma, Community Manager

    Customer Contact

    • Liberty Lerma, Community Manager
    Additional Contact Information

    Fax Numbers

    • (214) 596-9723
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/31/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I moved in to these apartments in September of 2021. In the beginning, the manager kept postponing the entry, because of cleaning issues. When I finally received the apartment, it was horrible, the kitchen was dirty, there was old oil under the stove , the oven was filthy, the cabinets beside the refrigerator had and still has things in it. ( I never opened those cabinets again, the trash they left there, is still there. ) The refrigerator it self , was dirty. They cleaned it with some type of product and the stain never came off, till this day. The toilet in the restroom was not switched out, the old one was still there. The counter has stains , the floor had white stains , and the mirror looked very old. The bedroom was even worse. There were many cracks on the bottom of every corner. There were mud stains in the closet and there was a very clear space between the slide in door and the wall of the bedroom. The balcony itself is very hazardous, the poles that are supposed to be supporting the top balcony are not. There is a 2-4 inch space between the poles and the top balcony. Which is very dangerous, and i am currently pregnant and have a 1 year old daughter. I put money out of my pocket to fill in the cracks in the apartment. I've told them plenty of time to fix the problem and they never did, I've asked for a new mirror , and they painted over the old one. I've asked for the light in the entryway and they plugs ins on the wall to be fixed , and they never were. I've reached out to the manager and assistant manager and they said they are not able to do anything .
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tonda M

    1 star

    11/23/2022

    I used to love my apt. Since June I have had problems with my upstairs neighbor. The stomp and place loud music. I have called the office, security and police. Since that time. I have spoken to everyone in the office and was told to record what they were doing as this was not normal walking. I have sent the off records and on 11/22 I was not being told this is before 19 and they can't do anything, if get an apt on the second floor you can do what you want when you want. My home life is a nightmare. I am being told I can't bang on the ceiling as this is instigating and was told to stop. I am being tools this and they get is a phone call. I believe it is because the up stairs neighbors are Hispanic and I am white. Everyone in the office is also Hispanic so they are given more rights than they are.

    MacArthur Place at 183 Response

    11/23/2022

    Mrs. ******,
    Thank you for bringing this to our attention, as I stated earlier in my email, we treat everyone with the most outmost respect and try to accommodate everyone's needs. I provided you with the number to our courtesy officer, so you can reach them after hours, in case you need to, for any non emergency needs. Unfortunately, we are limited to what we can do with your neighbor upstairs, as we can't prevent them from walking in their own apartment. We have contacted our carpet vendor as well, so he can inspect the subfloor in the upstairs unit and see if this might be the issue. Again, thank you for letting us know your concerns and we will try our best to come to a solution that is best for you and your neighbors. Thank you for being a valued resident and please let us know if there is anything else we can do for you.

    Best regards,
    Mac Arthur Place staff

    MacArthur Place at 183 Response

    12/02/2022

    Hello Mrs. ******,
    Thank you so much for reaching out, as I stated on my my email, our vendor walked the unit upstairs and discovered that the floor needs subfloor repairs and this is the reason why you can hear them stepping, watching tv, etc. I have contacted the resident upstairs and we are scheduling the repairs as soon as possible. Thank you so much for your patience and for being a valued resident, please let me know if there is anything else I can do for you.

    Best regards,
    Mac Arthur Management

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