ComplaintsforMacArthur Place at 183

• Initial Complaint

  08/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved in to these apartments in September of 2021. In the beginning, the manager kept postponing the entry, because of cleaning issues. When I finally received the apartment, it was horrible, the kitchen was dirty, there was old oil under the stove , the oven was filthy, the cabinets beside the refrigerator had and still has things in it. ( I never opened those cabinets again, the trash they left there, is still there. ) The refrigerator it self , was dirty. They cleaned it with some type of product and the stain never came off, till this day. The toilet in the restroom was not switched out, the old one was still there. The counter has stains , the floor had white stains , and the mirror looked very old. The bedroom was even worse. There were many cracks on the bottom of every corner. There were mud stains in the closet and there was a very clear space between the slide in door and the wall of the bedroom. The balcony itself is very hazardous, the poles that are supposed to be supporting the top balcony are not. There is a 2-4 inch space between the poles and the top balcony. Which is very dangerous, and i am currently pregnant and have a 1 year old daughter. I put money out of my pocket to fill in the cracks in the apartment. I've told them plenty of time to fix the problem and they never did, I've asked for a new mirror , and they painted over the old one. I've asked for the light in the entryway and they plugs ins on the wall to be fixed , and they never were. I've reached out to the manager and assistant manager and they said they are not able to do anything .

  Business response

  10/27/2022

  Business Response /* (1000, 5, 2022/09/01) */ Good morning Mrs. ********, Thank you so much for your email and I see that your move out is schedule for September 9th, 2022 and I will be more than happy to walk the unit before your move out date to ensure any damages noted on your move in inventory will not be assessed to your account. Please let me know when is a good time and date for you. I do see in your portal that you only entered 2 work orders, 1 was completed and the 2nd was cancelled per your request. I have attached a screen shot of your work order list. Please remember that you need to enter your portal and create all work orders under this platform, to avoid any miscommunication. Thank you for being a valued resident and we are here to assist you in any way possible. Please let me know, if you have any questions or concerns.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been having issues with my ceiling bubbling up with water due to the bad plumbing in the apartment. The ceiling started to leak out water and I notified the maintenance to come take a look. They came down to see water dripping and then said they will be back and never came back. I then place a order online for them to come back to see what the problem is , they came back ripped out a hole in the ceiling and never came back to fix it. Every time they flush the toilet up stairs the water rains into our apartment. There is mold growing in the ceiling and now it looks the the wall is about to cave in due to them not coming back to fix the water leakage. I am ready to break my lease and I do not feel comfortable here. That is not fair for them to treat a tenant like this. We pay out rent on time I just don't get why they feel comfortable leaving me and my 7 year old daughter to live in these conditions. My name is ******* ****** ********** and I live in apt *****

  Business response

  07/20/2022

  Business Response /* (1000, 5, 2022/06/06) */ Hello Mrs. *******, Thank you so much for brining this to our attention and apologize for the huge inconvenience. Our plumbers were in your unit today and were able to fix the leak, can you please confirm this? My tech is there now fixing the brace under the toilet and once this is done, we will send our painter to fix the wall repairs. We did release you from your contract, but you stated that you want to transfer instead, are you still considering the transfer option or would you like to be release from your contract? We would love to keep you as our resident and have reserved a unit for you, just let us know what you would like to do. Again, please accept my apologies and let me know if there is anything else we can do for you. Best regards, Liberty L**** Community Manager 469-423-6300

• Initial Complaint

  10/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Take forever to fix things. I've been complaining for over a month something is wrong with the draining system in my apartment. My bathroom and tub has flooded multiple times and it's smells horrible. I would consistently put in tickets. Maintenance would come and just run water stating it's fine and close the ticket. They finally call plumbers after a month of complaining. They have drilled holes in my kitchen and bathroom and still have not fix the issue. The office have yet to offer me anything or an apology for dealing with this. I pay for a 2 bed 2 bath but only using 2 bed 1 bath. Not fair to me or my pockets and for the staff to carry such attitudes like they don't care is saddening. They changed the towing policy without any written notice on updates and when u ask for it they can't provide documentation. No corporate number no nothing. now I'm getting a lawyer and filing this complaint to hopefully save somebody on the future. This is ridiculous and not good customer service.

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/10/20) */ Contact Name and Title: Liberty L**** Contact Phone: 4694236300 Contact Email: [email protected] Good afternoon, Thank you for bringing this to our attention and apologize for the huge inconvenience. Our plumbers found the problem on Monday 10/15/2021 and will start major plumbing repairs tomorrow 10/21/2021. They were able to find a solution to fix the issue from the outside of the apartment and this way our resident can still use her kitchen. I have provided you with a detailed emailed from our plumbing vendor Matrix, with details regarding this repair. Also, I have attached the communication I've had with our resident and our towing rules and regulations email that is send constantly to our residents. For additional questions or concerns, please do not hesitate to contact us. Consumer Response /* (3000, 12, 2021/11/05) */ Thank you for reporting and for clarity they did not send out the proper information regarding towing. However since this complaint has been filed, they now have sent out the proper. Notices educating us on towing policy Business Response /* (4000, 14, 2021/11/11) */ Good morning, Communication with our resident is consistent and rules and regulations are sent via email monthly. Also, our residents are notified when adding a visitor, if they have exceeded their weekly permits. As always, rules and regulations are available in the leasing office, upon request and are posted through out the property and visible to all residents and visitors. Please let me know, if anything else is needed.

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