ComplaintsforTeam Car Care, LLC dba Jiffy Lube

• Initial Complaint

  07/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We took the car up there to get it repaired or get it oil change and it was running we drove it up there and ever since we got the oil changed the car has not started back that service manager there at the Jiffy Lube took it amongst himself to go and take the card I guess or call the shop that the car was bought at and obviously they told him that this was a previous problem and it wasn't his fault so he excused himself from fixing the vehicle and the check engine light was on when it went in but like I said the car was running we drove it there so it's been in the shop now to get a new timing chain and sprocket and this and that $1,000 of work and the car still is not running and I feel like they should be liable to fix it because that's where it was at and whenever it stopped working and we were told that they must have turned the car on without any oil in there that's the only way this could have been done it jump in time and a new timing chain not working and again my proof is we drove the car there and it has not ran since there they should be reliable to fix this car they have not tried to help us fix it at all we even had to pay the bill for all companies I have all receipts

  Business response

  07/31/2024

  Please be advised that the Jiffy Lube service center located at *********************************; *****/# **** is owned by ************ LLC.  Team Car Care, LLC / Jiffy Lube is not the franchise owner.  The owner's email address is ******************************************************* Please see attached invoice of service.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2021 Jeep Grand Cherokee Trail Hawk edition into the Sequim Jiffy Lube location, store #**** on March 9th, 2024 to have the oil changed and the front and rear differential fluid change. During the process I hear the manager of the store, ***, cussing in frustration while working on the rear differential. I turned on my dashcam and asked him if everything was okay. After an extended period of time they finally finished. When pulled out from the location several warning lights and chimes went off. I went back to the location and told them I have multiple warning lights going off.. The manager, ***, gave a young man working there a diagnostic tool to put on my car to see what the probelm was. The tool did not work. Then the young man had his girlfriend bring in another one, that also didn't work. After a couple of hours sitting at the Jiffy Lube location I was told to take my car to the dealership to see what the problem was and they would pay for it. After a long waiting period I finally got my car into a dealership to get it looked at and they determined that the wrong fluid was put into the rear differential and burned out the clutch. I am still waiting on the part to arrive to see if this will fix my car. Currently the bill is over $3,600 and I have encured over $2,000 in expenses because of this problem. I have reached out to the Jiffy Lube **************** several times and I have not received any communication from TEAM CAR CARE WEST, LLC since this happened over 4 months ago. At this point I am waiting until I have a final bill for the work before I pursue legal action. I would prefer to handle this matter out of court, but if they continue to ignore me request I will have no other choice.

  Business response

  07/24/2024

  We have an existing case on file.  Please attached all relevant documents related to this matter so that we can review. 

• Initial Complaint

  07/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On June 6th, 2024 I went to jiffy lube for an oil change. In the process of them changing the oil filter they bent and forgot to fully secure the front splash guard once they were done. Not doing so resulted in the passenger side of the splash guard dragging on the ground to the point of it completely shredding. I wasn't aware of this until a couple weeks after the service was done because I left that same morning for a two week vacation. **** returning I noticed the issue as I was washing my car. I immediately took pictures and notified the Jiffy Lube customer **********************. They directed me to deal with the location that the service was done because they are independently owned. I did so via email and have recieved one email response on June 21st 2024 that indicated they attempted to call me (no missed calls) and left a voicemail to contact them (no voicemail left). I followed up 3 days later June 24th 2024 with an email stating that I didn't have any missed calls or a voicemail. I have also tried multiple times since then to contact them via email and have yet to recieve any communication back. I have since had the repairs made (splash guard replacement and oil change due to a leaking oil filter) and am simply looking for reimbursement. There is a case number that I will list below.

  Business response

  07/17/2024

  We have received this complaint and connected with Mr. *** for closure.  Emailed again this morning to confirm correct reimbursement amount.  Awaiting reply.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Saturday 4/20/2024 I had my oil changed, tires rotated and brake fluid exchanged.At the end of the visit, the technician told me that I needed a new brake booster. I felt pressure to pay and get out. My main concern when leaving was that my brakes felt very unsafe and even worse to operate than when I brought the car in. I felt like I wasted $233.14 and an afternoon here and should have found somewhere else to take my car.I took my car over to a different shop (Brake Masters) that specializes in brakes for a second opinion, and it was not the power booster but the master cylinder leaking, and air was left in the brake lines during the fluid exchange.I wrote a review on ****** on 4/20 and received a response from Jiffy Lube on 4/24.I got the District Manager's number--*****--and we resolved to refund the cost of the brake fluid exchange service. After about a week, we did not see the refund go through because, apparently because Apple Pay was used, so I spoke with the District Manager again and he said he would then have to mail a check for the refund, since the initial refund didn't clear. This phone call was on 6/7/2024. As of 7/15, we have still not seen a check come through; we have informed delivery through ***** I have attached the cost of following repairs I had to make at ***** Masters, which was flushing the brake lines again, since air was left therein. I believe this was handled protractedly, not in good faith or with integrity, and would like to be refunded the full amount I paid at Jiffy Lube.

  Business response

  07/17/2024

  We have received this complaint and attempted contact however at the time we attempted contact the customer's vm inbox was not set up.  This will be forwarded for review, and we will follow up accordingly.  Please ensure the customer has voicemail capability on contact # provided in this complaint. 

  Customer response

  07/19/2024

  I am rejecting this response because: I do in fact have voicemail setup on this number, and have never encountered issues with receiving them in the past. Attached is a photo of previously received voicemails from various numbers.

  The case number that Jiffy Lube gave is: 00402583.

  This is a misrepresentation of the facts. When I received the email from stating that my voicemail inbox was not setup, I double checked that it was. I called and spoke with the district manager ***** at **************, and we came to a resolution but there has not been follow through. He said since the initial attempt to process the refund was not successful, he would have to mail a check, and that check (I have **** informed delivery) has never come through the mail or appeared on this mail monitoring service. 

  Business response

  07/22/2024

  The additional feedback has been reported and we will follow up as soon as we have more information. 

  Business response

  07/22/2024

  Update:  The reimbursement of $233.14 has been submitted (Claim # *****).  The check will be mailed via ***** to the attention of ***********************************, *************************************  The check should be *****'d no later than Friday, 7/26/24.  Our Customer ********************** department will email ************************ once the ***** tracking # is assigned.

  Customer response

  07/22/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Store Address: ******************************************* Let me start with sharing my story, my wife brought our 2018 Hundayi Santa Fe in for just a routine oil change. No engine issues no check engine light nothing. One of the techs talked my wife into a engine flush when my vehicle is close to ******* miles by telling her the engine was burning oil. Which was false. On my receipt you can see my oil level was indicated at FULL. My wife got the car back and drove it less than 10 miles (which most of was getting the car to the Vandergrill Dealership Immediately). The engine was knocking loudly. After letting the Hundayi professionals look over my car. They are stating that the engine flush cause engine failure and it will need to be replaced for over ***** dollars. I've talked to either the store Manager or Franchise manager at this location about the issue and was told it would not be covered and told me that the engine flush in no way caused this. When I have a receipt/letter from ******* stating it did. Also just about every where on line I read says exactly the same thing. Engine flushes on this 3.3L V6 engine at high milage is never recommended BECAUSE IT CAN CAUSE ENGINE FAILURE. The manager or franchise owner also told me directly that if the engine was knocking before the oil change (which it wasnt) they would not have did the oil change. So there was no engine knock before my vehicle arrived at Jiffy Lube and when it left it was obvious when I started the car. The car once again has barely been driven 10 miles since the oil change and engine flush was done. This was done carelessly to make a bit of commission and now my wife who is a 1st Grade teacher is starting back work August 5th with no vehicle and we are in a very tough situation.

  Business response

  07/17/2024

  We have received this complaint and are investigating via claim 39536.  We will update this complaint as we make progress on our investigation. 

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to jiffy lube ***************** on July 3rd, 2024 For my air filter to my changed on my 2014 Malibu Ltz.The worker suggested that I should get transmission fluid flush due to mileage being over ******* and 1 qt of engine oil also. So I got all three services and since then my car been hesitating and jerking. I took it to a mechanic to let him drive because it was not riding how it is before I got the flush and told me to take it to a transmission shop for inspection. I took car to kings transmission and it turns out that I need a new transmission. Due to the flush the transmission is getting clogged up and causing tcc come on 2nd I went up to the jiffy lube and they didnt come up with any solutions moving forward. I am seeking them to replace my transmission because I can feel it my transmission going out.

  Business response

  07/15/2024

  Please be advised that the attached invoice of service reflects a Jiffy Lube location that is not owned by Team Car Care, LLC / Jiffy Lube.  Please contact ********************************************************* or ****************************************************** as the owner of this location is LO Services, Inc.
  ********************************************************
  **************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a tire rotation performed by this service debt in muskego location. My tire flew off on the highway and damaged my vehicle terribly and they started repairs or attempting to avmct like it but my vehicle is still not repaired after 4 months of getting g a run around from them. I'll include pics of receipts of pics of parts I've purchased and personally installed as this is my primary vehicle. All they have done is supplied a new rim thus far.

  Business response

  07/10/2024

  Please be advised the Jiffy Lube location the customer visited is not owned by **********************.  See attached invoice of service which reflects the owner as Stonebriar Auto Services, LLC.  Email address is *******************************************************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Went in for oil change 6/4/24. Left with engine failure. Car broke down in ************ , Tx 6/24 - evening hours. Had to get it towed to apartment complex. 6/5/24 - spoke with ****** ( #****) - he suggested I have it towed to local repair shop . I chose Marble *************** to pick up & write up estimate for repair. ****** assured me that they would take full responsibility for repairs because it was a result of their services. Marbe *************** has sent over estimate for repair ( $5773.12). ****** called me to tell me that 2010 ****** is a total loss. Marble *************** explained to me that engine was a failure due to oil change performed at Jiffy Lube 6/4. My car has been sitting at repair shop , Jiffy Lube will not pay for repair. ****** called me via phone to verbally mention that offer of $1100 plus refund for oil change. I have a invoice for the tow to the apartment complex as well. I refused $1100 . He has since been telling me that the district manager -***** will reach out to me to discuss this matter. I have called Jiffy Lube customer care several times, I have left complaint on Jiffy Lube website, I have reached out to ****** ( almost daily). No one has settled this matter with me. I am asking for the full value of my vehicle be sent to me , along with the reimbursement for oil change & tow. There are fees on a estimate from repair shop that need to be paid as well. What else do I do? I am being ignored bc of a mistake they made.

  Business response

  06/17/2024

  This complaint is currently being reviewed.  Thank you for the tow and estimate attached.  We will post an update no later than Friday, 6/21/24.

  Customer response

  06/17/2024

  I have reviewed the business response and accept this resolution. 

  I have accepted that the BBB has reached out to Jiffy Lube.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 23rd, around 11:30 am, my daughter and her grandmother took my daughter's Jeep, which is in my name, into Jiffy Lube to get an oil change. When they arrived, they were told the equipment was down, so were not able to pick up the vehicle until around 2:00 pm. When they were there, the worker, *****, told them he thought he heard a sound and that they needed to get the A/C condenser looked at. They paid him for the oil change and left. On May 27th, my daughter was driving down the interstate at night when the engine seized up on her. Her dad had it towed to *************** where the staff there immediately recognized that a small bit of residual oil had come from the filter, and the Jeep had no oil left in the engine. The staff diagnosed the engine seizing due to no oil, and stated that the oil filter must not have been put in properly. When calling Jiffy Lube, we spoke to ***** and he said that they were doing an investigation. After the investigation, ***** stated that they are not taking responsibility for the Jeep having no oil in it, and that he had heard a sound and stated "I'm not sure what that was, but that could have caused it". ***** insisted that the oil filter was on tight, and that he had reached his hand down there to check it himself. When I called ************** back, they informed me that he had even acknowledged to them that there was residual oil on the ground under the filter, but still did not want to take responsibility. The gentlemen at ************** made it clear to me on the phone that there is nothing else that would have caused the engine to have no oil in it. When I spoke to *****, he talked to me like I had no idea what I was talking about, and the excuse he came up with made no sense whatsoever. I am upset over the way I was spoken to, the fact that it was my deceased brother's vehicle prior to my daughter getting it and the danger my daughter was put in, and the fact that ***** is not taking responsibility for their mistake.

  Business response

  06/12/2024

  Please provide a copy of the service invoice or the location visited, and make and model of the vehicle in question.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to ******************************** (located at **************************************) on 03/29/2024 at 5:30pm to get an oil change service for my mothers 2012 Chevrolet Traverse. This car has gotten regular service from this location many times.As I pulled in, one of the employees, named *************************, proceeded to check my oil. He told me, after checking my oil, that I needed to have it changed. I agreed to the service of Jiffy Lube changing my oil. When it was time to pay, I asked the employee if Jiffy Lube could accept payment via Apple Pay, and the employee said yes. I gave the employee, *************************, money for the service via Apple Pay to pay Jiffy Lube for the service. What I was unaware of at that time was that the employee did not actually change my oil and instead pocketed the money via his own Apple Pay account. The receipt of this transaction is on my Apple Pay.One month later, my engine locked up while driving on the expressway. I had the vehicle towed to a mechanic shop where they informed me that the engine locked up due to having no oil, and it would cost $8900 to fix and replace the engine. After receiving that information, I called the ******************************** and spoke with a person named "*****" who stated he was the manager. When speaking to him about the oil change experience, the manager admitted that the employee no longer worked there and refused to give any more information. The manager even refused to provide his full name. I filed a police report with the ************************** soon after and the police department mentioned that they have received several complaints about the Jiffy Lube location. We plan to get a lawyer to *** for damages. My mother is physically disabled and does not deserve this.

  Business response

  06/11/2024

  We have received this complaint.  Please provide the diagnostic report and estimate so that we can review.

  Customer response

  06/11/2024

  Attached is car damage report to provide to Jiffy Lube

  Business response

  06/26/2024

  We've received the police report and diagnostic report. No record of service due to cash/Apple Pay deal. Inputting claim and will upload the documents. 

  Customer response

  07/03/2024

  Attached is the receipt of payment made to the Jiffy Lube employee. Also attached again is the police report and cost of repairs. Please provide this to Jiffy Lube

  Customer response

  07/04/2024

  Hello, I just wanted to reclarify that the fraud committed by the employee took place at Jiffy Lube where I went to render service for an oil change. The employee was in full uniform and interacting with other employees. When I made the payment via Apple pay, i was fully under the impression that this was a payment method going straight to Jiffy Lube account for the **********************, not to the employees personal account. I came to ******************** to get my oil change and that was all. I have gotten service there many times in the past and was a dedicated customer that trusted their establishment for almost 10 years. The Jiffy Lube employee committed fraud at jiffy Lube's establishment and did not change my oil without telling me. The car engine later blew out on the expressway and i could of lost my life and so much more. Jiffy Lube should be fully responsible for the repair of my car as this happen under their establishment with their employee. it is Jiffy Lube's responsibility to have procedures in place to prevent their employees from committing fraud on customers. Please cover the expense to fix my car as my mother is disabled and needs the car to get to doctor ************ weekly and so much more. We have been struggling ever since this happened and we can't continue to afford a rental car. 

  Business response

  07/08/2024

  Please be advised that we have received an Attorney General complaint.  All communication will be sent to the ** point of contact. 

  Customer response

  07/09/2024

  Hello, in response to the following statement by Jiffy Lube: "Please be advised that we have received an Attorney General complaint.  All communication will be sent to the ** point of contact." Does this mean they are nolonger going to communicate here via BBB? Can you please confirm if you are going to repair my vehicle or pay for the damages? My family is going through an extremely hard time because of this. Can you please confirm that you will repair or compensate the cost of damages to the car. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩