ComplaintsforTeam Car Care, LLC dba Jiffy Lube

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi I recently visit jiffy lube located in ************************************************************************************** on may 18th ************************************************************************************************************************** with a quiet normal car never heard that sound before an wen I left an got to the stop light I instantly turn around an told them my car not soundin right they said ok took a look at an said they forgot to do something an that it was fixed so I started my car it sound a little better they said once I drive it should be better it should be strait I left an got on the road to ******* an my car stop two hr away from my destination so I had to get a tow to jaguar dealer ship an I have been stayin in hotels for thirteen days wen I have missed work an I only came here for a funeral as u can see Im very stress out an aggravated the guy that fix my oil Change stated that he never did it on jaguar before an ******* told him u gone learn today so they actually had someone do my oil change that wasnt qualified now jiffy lube corp told me that its not they fault when I pulled up my truck was perfectly find no engine light on nothing was wrong I was just getting an oil change cause I was on my way to a funeral in ******* an I wanted to make sure my oil was change before I got on the road they also have audio video in there so they can see an hear I road in perfectly fine this has really took a toll on me Im looking for u guys to get my car fix an also accommodate me for missing work paying for hotel an rental car I really need your help So I can get home I also have kids an Im paying for a baby sitter an some more stuff Im in ******* now as I speak trying to get home.

  Business response

  06/07/2024

  We have searched our database via the guest full name and contact # and do not find a service record.  Please provide the Jiffy Lube invoice #(Not transaction #) and date of service.  Also, include the vehicle license plate ID and registered state as this will also assist with our search for an invoice of service.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  04/01/24 was the date of service. I went for an oil change. They had advertised on the sign that oil changes were $99. At check out, I let them know that I had a $25 coupon. I expected to pay around $75 +tax. When he found out I had a coupon, I saw him adjust the price to $120 and then take off the coupon so I paid $104.84 with tax, $95.97 without tax. I think this is bait and switch and should not be allowed. I thought a long time about registering a complaint because I have anxiety. But this should not be allowed. I do have a copy of the invoice if it becomes necessary.

  Business response

  06/05/2024

  Please provide the location and or a copy of the service invoice so that we can involve the correct team.

  Customer response

  06/06/2024

  It is the Jiffy Lube at ********************************************  I do not have the invoice with me but can try to locate it if necessary.  I know you can find the invoice on the system with my name/address

  Customer response

  06/10/2024

  I am rejecting this response because:   It is the Jiffy Lube at ********************************************  I do not have the invoice with me but can try to locate it if necessary.  I know you can find the invoice on the system with my name/address

  Business response

  06/10/2024

  We do not find this customer listed by name or phone #.  Please provide the vehicle VIN # in its entirety and the vehicle license plate number and registered state.  This will enable us to search our database.  We will not proceed further without a invoice of service. 

  Customer response

  06/13/2024

  please see attached photos

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction - 03/06/24 12:11 pm The amount of money paid to the business - USD$ ******** Date of transaction - 04/08/24 10:05 am The amount of money paid to the business - USD$ ****** Date of transaction - 03/30/2024 12:44pm The amount of money paid to the business - USD$ ******** I am a mother of four kids that needed help on getting my car fixed. Well both I looked and shopped around for a place that would be suitable. To assist with fixing my car to run great but the only thing I received from them was the fact that both cars still have problems and when I brought it back to complain as if they did nothing to fix the issue and also upon looking at my receipts, I found out that they did not Submit this to Carfax And with me being a lady, I believe they did not think I would look into this. The price was way too high for certain things, but because I need to work, I accepted to pay the price but didnt get the correct results and that is a lot of money *** spent with them, I would like assistance into someone to investigate this shop. This could be happening to multiple people in the community. Also Id like assistance to getting help on reimbursements or them fixing the car properly please and thank you .

  Business response

  05/22/2024

  We have received the complaint and attachments.  Please be advised that we do not report to CarFax, and our prices are not compared to other businesses.  Please send over the full CarFax report for both vehicles VIN # so that we can continue to review/investigate this matter. Also, there are no details of what the actual issues are with the vehicles.  Please advise and provide any diagnostics performed after our services.  

  Customer response

  05/22/2024

  I am rejecting this response because:   Mercy Pouh
  ***************************************************************************-6775
  ***********************
  ************
  5/22/2024
  Team Car Care, LLC dba Jiffy Lube
  *******************
  ********************
  Dear Team Car Care, LLC dba Jiffy Lube,
  My name is *******************, and I am writing to formally complain about the service I received on 03/06/24 12:11 pm & 03/30/2024 12:44pm / 04/08/24 10:05 am at your  location, Team Car Care, LLC dba Jiffy Lube
  *******************
  ********************. I brought my car in for specific service and  paid USD$ ******** / USD$ ****** / USD$ 3,312.09  for the repair. Unfortunately, the quality of the repair was subpar and has resulted in both vehicles are still having issues when driving , which has caused me significant inconvenience and additional expenses.
  
  
  I have attempted to resolve this matter through BBB serving *******************, Complaint, but there has been no satisfactory resolution. I am requesting I am asking for a full refund or a proper repair.
  If this matter is not resolved by 6/10/2024 two weeks from the date of this letter, I will have no choice but to pursue legal action to recover my costs and any additional damages.
  Please contact me at ************** or email ***********************  to discuss this matter further.
  Sincerely,
  MERCY POUH 

  Business response

  05/23/2024

  Please be advised we have made contact with the customer and they will be returning with both vehicles back to same service center for an inspection to find out what the root cause was and get it resolved.

  Customer response

  05/30/2024

  I have reviewed the business response and accept this resolution. 

  Customer response

  06/24/2024

  06/24/2024 
  
  Jiffy Lube TEAM CAR CARE WEST, LLC *****************************************>********************
  
  MERCY POUH 
  *******************************************************************************************
  ************  
  ***********************
  
  Complaint Regarding Unresolved Car Issues
  
  Make: **** 
  Model: fusion  
  Year: 2019  
  License Plate: ****** 
  
  Make: ******
  Model: pathfinder 
  Year: 2011  
  License Plate: ********* 
  
  
  Date of Service at Jiffy Lube 
  06/7/24
  
  I was told that the car is driving perfectly fine but when driving it, I assumed the belt that was inserted is having problems. Jerks the car and slips when you hit the gas also, its making noise in the back as if something wants to break. That is the ****** pathfinder And also for The **** fusion its starting to stop and having problems starting when driving it . 
  
  I am writing to formally lodge a complaint regarding the service I received at your Jiffy Lube location on 06/7/2024. I brought my car in for repairs due to the previous guys who didnt fix it right maintenance. Your technicians assured me that the issue had been resolved, and I paid for the services from the previous guys.
  
  However, I have since encountered ongoing problems with my vehicles that suggest the initial issue was not properly fixed. Specifically,  the ongoing issue the ****** Pathfinder is making noise as if something wants to break. Also car slips when trying to drive I believe it has something to do with the new belt that was installed . And as for The **** fusion it completely stops whenever driving it These issues are causing me significant inconvenience and frustration.
  
  
  I would like to request that Jiffy Lube address or give me a refund and resolve the problems with my vehicle as soon as possible. If the issue cannot be resolved promptly and satisfactorily, I will have no choice but to consider seeking legal advice and involving lawyers to rectify this situation.
  
  I trust that Jiffy Lube values its customers and stands by the quality of its **********************. I look forward to your prompt response and a satisfactory resolution to this matter.
  
  Thank you for your attention to this urgent issue.
  
  Sincerely,
  
  MERCY POUH
  

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/7/24, I went to Jiffy Lube #*** for a radiator replacement and was charged $220 by the mechanic who serviced my vehicle. I was pleased with that service and I returned for a tune up around 3/31/24 because I had a slight miss fire in one of my cylinders. They had my car there for 3 days before I had to call for an update to see what what was going on. On 4/3/24 i returned to pick up my vehicle only for it to be running worst than it every has. At the time, the mechanic told me that the backfiring and loss of power would go away after 15 a mile cycle and if it didn't, for me to bring the car back. Upon bring it back, the district manager got involved and they brought in two other mechanic to assess what the original mechanic had did incorrectly. My car was there for another week and the district manager assured me that my car would be kept safe and kept inside for safe keeping at night. Which failed to happened since I personally saw my car outside after business hours and was told by employees that the car was left outside while in Jiffy Lube care. After coming to no conclusion on what was wrong with my car, I was issued a refund and told by the district manager that if a diagnostic determined they did something wrong, that he would cover the damages after investigating. After getting a diagnostic done at a major dealership, they determined that jiffy Lube had put in the spark plugs incorrectly, causing violent vibrations and other cylinders to miss and damaged the newly replaced radiator. They quoted me for $3461.23 in damages that Jiffy Lube caused for not double checking their work. The district manager said he didn't want to pay them to do something he could do himself and he can do the repairs at one of his shops. He agreed to replace the radiator again at no cost and because it was under warranty. My car sat at the dealership for a week and is currently still sitting at the jiffy lube location waiting for the repairs and I am still waiting for a response

  Business response

  05/23/2024

  This complaint and all attachments have been forwarded for investigation.  We will circle back as soon as we have more information. 

  Business response

  05/29/2024

  Please be advised that the District Manager is awaiting the part to arrive, and this has been communicated to **************.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  05-16-2024 I came in to get an oil change and they didnt replace my oil filter. *** tried to get a refund and they are giving me a lot of backlash and refuse to put me in contact with the proper management to get it taken care of. Between the lies and hassle theyre putting me through its made me rethink my decision to use them at all in the future. Ive attached a picture of my oil filter from right after the service still covered in dirt and road grime.

  Business response

  05/17/2024

  This complaint is currently being reviewed.

  Customer response

  05/17/2024

  I am rejecting this response because:   Nothing has been done so far and their actions have not met my standards of customer ********************** at the ********************** and corporate level, Ive spoken to the general manager today and he brushed me off and refused to contact the district manager to get this taken care of

  Customer response

  07/17/2024

  Jiffy Lube has been in contact and refunded my service in full along with righting the original mistakes. 

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to the Jiffy Lube ******************************** on 5/4/24 originally for an oil change. ************ who is the Manager of this location offered a coolant flush after using test strip and I accepted as I was told I can get my engine too hot. I have a ************************************ license plates: *******. **** ********* the oil change and coolant flush. I paid the Invoice #********* & left. After service I noticed fluid underneath. I thought its excess oil drip that was after services on 5/4/24. By 5/9/24 my car was rattling loudly under the hood. When we looked at it we noticed there was no coolant in the car. Their flush caused a coolant leak. Went back to ****************************** on 5/9 and spoke to an employee to get **** to look ay issue as there was nothing wrong with my car prior to the coolant flush. **** was not there & would not answer calls. Employee saw leak but stated they never saw anything like that. They took my name/number for **** to call me. I called the store multiple times on 5/10, no answers at all. I reached out to corporate who created a case and had **** call me. He called, brought car back on 5/10, he looked at it, stated I dont know Im not a mechanic Then sent us to the *******, ** location to fix as they have a mechanic he said ******************* would help. Went & they said they think its the water pump & cant do the job as they needed GM parts, but have a local shop to fix would be no cost to me w/ GM parts. On 5/11 my car overheated. Spoke with ******* location & stated they can reimburse my bill after they said no cost at first. 5/13 Needed to tow my car to any mechanic as ************ stated. Car went to dealership. This escalated to District Manager ******* by 5/13. 5/14 ******* said they can only do $250 for repair. He stated he would reach us after talking to ********************* to cover repair as stated. Never heard back from *******. They broke my water pump. They are failing to communicate& 2 locations/staff lied about covering repair.

  Business response

  05/16/2024

  *************** has spoken with **** (******'s representative) today and escalated to RVP *********************.  ****** has forwarded the dealership diagnostic data which has also been forwarded to *********************. 

  Customer response

  05/16/2024

  Attached is the diagnostics invoice from Buick Service ***** Please note the diagnostics invoice that was sent with logs from the Buick Service ***** does not include the parts AND labor total(s) as they are waiting on Jiffy Lube 118 either written or verbal communication that they are going to take accountability for the issue caused by Team Lead, ********** on 5/4, and provide payment. 
  
  
  In the very beginning of all of this I was told that this repair my Buick Encore needed would be at no cost to me, they'd get their local repair shop on it, to then saying I can get the car anywhere of my choosing because the issue reached severity. I was then told I would only be reimbursed on 5/11, to which then both the Riverhead & *******, NY Jiffy Lube locations escalated to ******* who was stating all they can offer is $250.00 on 5/13, and we requested to speak to anyone that is in a higher position after hearing that to which he did not respond back to my calls until today, 5/16.
  
  5/16 at 3:45pm I had just spoke with ******* District Manager with **** on the line. ******* stated that they can only cover $250.00 which is the same as what he said on 5/13. I requested to speak with someone higher up again and was told "He's not going to speak to you guys". I get it, hesitant to go up the ladder on ********* part but this case has so many twists and turns from two different locations, not truthful in their statements, and their communication is very poor or should I say lacking. I tried to work this issue out locally with them, but being that their stories have changed so many times when they actually do communicate with me, I must emphasize that I do not trust that they are following up with this in the slightest or that anyone local to the management at Jiffy Lube 118 will help me. I let him know I will be continuing the processes of going through our case, working with whomever I need to and being in contact via our email with *******, corporate, & guest relations and responding to BBB complaint.
  

  Customer response

  05/23/2024

  Attached is the diagnostics invoice from Buick Service ***** Please note the diagnostics invoice that was sent with logs from the Buick Service ***** does not include the parts AND labor total(s) as they are waiting on Jiffy Lube 118 either written or verbal communication that they are going to take accountability for the issue caused by Team Lead, ********** on 5/4, and provide payment. 
  
  
  In the very beginning of all of this I was told that this repair my Buick Encore needed would be at no cost to me, they'd get their local repair shop on it, to then saying I can get the car anywhere of my choosing because the issue reached severity. I was then told I would only be reimbursed on 5/11, to which then both the Riverhead & *******, NY Jiffy Lube locations escalated to ******* who was stating all they can offer is $250.00 on 5/13, and we requested to speak to anyone that is in a higher position after hearing that to which he did not respond back to my calls until today, 5/16.
  
  5/16 at 3:45pm I had just spoke with ******* District Manager with **** on the line. ******* stated that they can only cover $250.00 which is the same as what he said on 5/13. I requested to speak with someone higher up again and was told "He's not going to speak to you guys". I get it, hesitant to go up the ladder on ********* part but this case has so many twists and turns from two different locations, not truthful in their statements, and their communication is very poor or should I say lacking. I tried to work this issue out locally with them, but being that their stories have changed so many times when they actually do communicate with me, I must emphasize that I do not trust that they are following up with this in the slightest or that anyone local to the management at Jiffy Lube 118 will help me. I let him know I will be continuing the processes of going through our case, working with whomever I need to and being in contact via our email with *******, corporate, & guest relations and responding to BBB complaint.I am rejecting this response because:   

  Customer response

  05/29/2024

  It is now 5/29; my 2019 Buick Encore is still getting repaired at Buick GMC dealership. They changed the water pump after Jiffy Lube in ********** coolant flush, but still my car proceeding to overheat. They also changed the radiator and thermostat, but still my car would overheat after testing. They are now changing the HEAD GASKET! Jiffy Lube has since communicated that they would only offer $250. Where is the accountability here? Jiffy Lube proceeded to tell me to drive to their multiple locations knowing my car had a coolant leak after their flush. I made contact via email yesterday to HQ - ********************. Someone needs to assist here.

  Business response

  06/06/2024

  We have added the denial letter shared with this customer.

  Business response

  06/10/2024

  We have added the denial letter shared with this customer.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car in yesterday May 14th for a routine oil change like Ive been doing almost every other month. Saw a new guy working. Didnt see any of the regular workers until after he began servicing my car. After he was finished and I paid for the service. I noticed two workers one in the drivers seat and the other at the drivers side window, pressing buttons on my dashboard in an attempt to erase whatever the screen was displaying. I drove the car and noticed it feeling a little weird, but figured it was just the new oil change and Id only need to run it a little. Throughout the day it felt a little worse and by the time I got home, the car was shaking and feeling like it was going to shut off. Got up this morning for work, started the car up and the check engine light came on with the car shaking. I am unable to drive the car and when I called jiffy lube they proceeded to tell me that because my car has ******* miles, I may need spark plugs changed, if I could check my oil level and bring the car back to them or have a mechanic look at it. I took my car there because Im a woman who doesnt know how to do these things, thats why I pay for my car to get serviced. I am missing work, my daughter is missing school and my problem isnt being resolved. What should my next step be? Someone also wrote a review about them 2 days ago stating that they put the wrong oil and filter in his car, which has me feeling more uneasy.

  Business response

  05/16/2024

  We were not able to find this guest in our database via contact # and/or name.  Please provide the vehicle VIN # in its entirety, the license plate ID and registered state.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/9/2024 had them do oil change service 120 dollars they said no problem will have you in and out in no time.im assuming when they topped off the fluids they put brake fluid in the intercooler reservoir right after they completed there task car went straight to the lexus dealer in ********* for a check engine light due to that we have a ****** invoice jiffy lube does not even try or attempt to resolve the s**** up they did

  Business response

  05/15/2024

  Please provide the location visited, date of service, and invoice number so that we can locate a service invoice.

  Business response

  05/16/2024

  Please be advised we do not have service records for this customer.  We've searched via the contact # and first/last name.  Please provide the vehicle VIN # in its entirety and the vehicle license plate ID.  We will search our database again once we have this information. 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had Headlight Cleaning done. Headlights were still foggy, not clean when Jiffy Lube finished. The gal not sure if manager told me nothing could do about the foggy headlights, offered to clean headlights again, which she did. They still had a foggy appearance, I was not happy with finished result, told her so. She said was nothing could do about it. I told her that on the Jiffy Lube advertisement loop in customer waiting room, showing before & after, headlights were sparkling clean, not foggy. She again stated, "nothing can do about it". Told her again, I was very unhappy, not pleased with service done. She offered a 10 percent off next oil change coupon, which I declined. I would like a credit refund to my debit card.

  Business response

  05/13/2024

  Our records show a refund of $76.74 was given on 5/8/24.  Guest should check his account online for confirmation. 

  Customer response

  05/13/2024

  I have reviewed the business response and accept this resolution. Thank You

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently had an engine failure in my car on Monday 4/22 after getting an oil change at Jiffy Lube on 4/1/2024, and will need to have the engine replaced after all of the oil suddenly had completely leaked out while driving to work.While driving to work, the timing belt on my engine broke due to a lack of oil in the engine and being overworked after having no lubrication. It caused the car to completely stop working and I had to have it towed to a mechanic. The mechanic noted the camshaft had seized and there were metal shavings found in the engine, and there was no oil left in the engine even after just getting the oil changed. He was not hopeful that the engine will make it.After two weeks of contacting Jiffy Lube, they had someone come investigate the damage and found they would not be at fault because the drain plug and oil filter were dry. They closed my claim, but they failed to explain why all of my engine oil drained out after less than 3 weeks of driving. There official finding was that the timing belt breaking caused the engine to fail, but didn't show what caused the oil leak that would cause the engine to be overworked and the timing belt to snap.In the case that the engine has to be replaced, the quote cost will be between $3000 and $4000. If the engine has to be entirely replaced, it will cost over $8000.I am wanting Jiffy Lube to give an explanation of what exactly went wrong to cause the oil to leak after not giving a full and honest answer.

  Business response

  05/16/2024

  Please see the attached denial letter that was shared with ********************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩