Business ProfileforEnterprise Financial Group, Inc.

*** motorists assistance program, is trying to deny repairs cover under warranty. Took my 2021 Ram 1500 to ******* Ram on ************ in ********* ****, certified Ram dealer and repair shop for diagnostic check of a engine noise (tick) and a smell of antifreeze when the heat is running in vehicle. ASE certified mechanic ***** over at ******* informed me after inspection that, I needed a new heater coil and engine cam (all covered under warranty) and he would contact *** company representatives for repair approval and get back to me. I was later informed by *** that the *** would be sending out a claims adjuster to take pictures of truck and confirm repairs are needed before he can proceed. Adjuster came out next day and I was again informed by *** that, the claim was being denied at this time by the adjuster because I changed the wheels and tires on my vehicle and the claim would be sent to management for review. *** stated to me and *** company that wheels and tires have zero to do with a bad engine cam or heater coil and that was nonsense to suggest. No where in my *** contract does it state that I cant change my wheels or tires nor does it state anything about a claim adjustment process or Ill have to wait several days or weeks for a approval or final denial. **************** at *** is disrespectful and dishonest about this situation and the contract. No help from call line, all Im told is Ill have to wait but no one has a time frame and no management is available, Ive been hung up on and laughed at. Also no loaner vehicle which is promised in contract but hasnt been provided and *** cant tell me why. *** is making guidelines up as needed and making me adhere to things I did not agree to or sign for. Repair shop is also telling me that *** is also putting a cap on repairs but thats not in the contract and according to my paperwork my deductible is only $100 and thats all I should be responsible for under covered repairs.