Customer ReviewsforEnterprise Financial Group, Inc.

This place was s the worst when it comes to warrantied. My husband and I bought the 4 Star Warranty. The timing belt went out and they wouldn't cover it - $1000 out of our pocket. Now the engine is acting up and the company set to do the repairs says EFG won't get back to them! It's been 6 weeks! Needless to say we don't have a rental car. Worst customer service ever. Don't buy one of these warranties - you will regret it.

Hello, and thank you for your post. We cannot find a contract in our system under your name to research the specifics of your claim, but would like to talk to you at your earliest convenience. Please reach out to ************** on our team so that he can look up the contract and answer any questions you have, he is looking forward to your call. His direct line is ************. Thanks again for the post.

I received a "FINAL NOTICE" in the mail about my newly purchased suv for an extended warranty. I called back because the dealership had said they couldn't provide my SUV with a warranty because it was over 20k miles. the representative I spoke with lied and said her company was directly linked to ***** and ****** said that wasn't true. told me to look up the Better Business Bureau to see how amazing their company was, and when I pointed out the company had 1 out of 5 stars due to customer reviews, she started getting defensive and laughing at me and telling me that I should know what Better Business Bureau is and that the fact they have an A+ rating means they are a great company and that I would regret it if I didn't buy a warranty from them. sounds shady. stay away from this company. $20 bet that they have bought all their ****** reviews and their A+ rating on BBB because every person online says that they would rather have paid for their repairs by themselves than go through this shady company.

Hi ******, and thank you for your posts regarding your experience. Our records indicate EFG Companies has never contacted you, nor had a conversation with you. Please refile your complaint against the correct company that contacted you. Please note, you are not the first to interact with companies who deceptively claim to be EFG Companies due to our high customer service ratings and history of exceptional customer service. Please contact **************, our ************** Manager, at ************ to see if he can point you in the direction as to the company who contacted you. This is his direct line, and he is looking forward to your call. Have a great day!

Bought my 2018 Jeep Wrangler Unlimited from dealer and sold me on the extended warranty. My cam shafts went out on the passenger side. Took it to the repair shop. We did everything like warranty company said to do. They are fixing it. My problem is I purchased the 4 star package which included rental reimbursement. Jeep went in on a Thursday 2 weeks ago. Parts came in on following Monday well needless to say they didn't send all the parts. Called and asked about having the rental extended since it was their fault my vehicle wasn't going to be done in the 5 day period and was told No they only cover 5 days. This wasn't any fault of me or my repair shop this was because of the warranty company sending the parts. Now I had to pay out of pocket for another week and found out today they still don't have all the parts from them yet. I have to take back the rental tomorrow because I can not afford another ****** and I have to figure out how I'll get to work while it is still at the repair shop. If I would have known this I would have thought twice before purchasing the extended warranty...

Hello *******, thank you for your review. We understand that you worked with ************ on our team to resolve your issue. Due to national back order on two of the parts needed for your repair, EFG extended your rental car coverage in accordance with your contract. We appreciate the ability to work through this issue that was unfortunately beyond our control and we thank you for letting us know! Please let ***** know if you have any other questions or concerns.

This company is a complete rip off. I was sold a EFG MAP warranty policy in 2019 with my Jeep Wrangler. In 2023 I had engine troubles with my Jeep and asked the Jeep dealership (***********************) whether my Jeep was still under warranty. They said my Jeep was no longer under warranty due to having over 64k miles. I had forgotten I purchased an extended warranty (called a *************** Contract) so I went ahead and had a third party Jeep repair shop do the work since the dealership could not get me in for over 3 weeks. Several months after the repair, I just happened to stumble across a Jeep folder in my home office while looking for something else. In the folder I found the original sales order which included a below the line sales item called *************** Contract. I had to call **************************************** dealership back to speak with their ****************** to understand what this was. I was basically told this was an extended warranty with EFG and I needed to speak with them on any warranty claims since my Jeep was out of the manufacture warranty. When I tried to resolve the issue with EFG, I was told my claim was denied because I did not call them first. Unfortunately I was unaware to call them since I was told I was not under warranty and didnt remember I purchased a policy when I originally purchased the vehicle. What a poor customer experience and unwillingness to help a customer out after spending thousands on an extended warranty. I also think it was misleading to call this a *************** Contract which is why I could not remember I had purchased an extended warranty.

****, we understand that you have spoken with ************ on our team about your repair and he has walked you through the contractual requirement to contact EFG prior to any work being done on your vehicle. This requirement is in your contract so that EFG can advocate for you, to protect you from unnecessary repairs or so that we can negotiate a fair repair price on your behalf. If you have any other questions about your contract coverage, please reach out to ***** again, he is happy to assist you.

They don't cover 100% of everything, especially labor. I have a 2018 ***************** and there are only a few places willing to work on them and the dealership charges $250 per hour and EFG only pays $166 per hour. I just had to take it in twice for to the turbo going out, updating software, and now the fuel pump went out. I've already paid $600 out of pocket for the turbo and software update that was supposed to fix everything, and now the fuel pump replacement balance after EFG pays their tiny portion is $928. I thought the warranty company was supposed to cover everything in full, not just partially what they feel like. Plus, sometimes when I call, the reps have attitude. I'm just really disappointed in the lack of coverage. I don't have a lot of money I live paycheck to paycheck and this is really hurting me financially. The car has been in the shop for 2 months now and no rental car coverage so I'm either trapped inside or pay for a Lyft or rental car out of pocket. Not too mention the sunroof is still broken and since EFG only pays a certain amount for labor the remaining balance to fix that will be $1,500. Just kind of a waste of a warranty if you ask me. They warranty should cover whatever the repair shop charges labor wise, but not EFG. so disappointed.

Good afternoon, ***. Members of our team have tried to contact you regarding your claim. Can you please reach out to ******* or ***** so that they can give you an update on their conversation with the repair shop? Both have left voicemails with their direct contact information. Thanks again.

DO NOT DO BUSINESS WITH THIS COMPANY! If you see this companies name associated with an extended auto warranty offered to you through a dealership, RUN, do not walk away from the table. At the time I was sold this EFG companies premium extended auto warranty and was told it was bumper to bumper. I have meticulously taken care of this vehicle with regular oil changes and have mostly highway miles on it. At 73K miles, the engine randomly misfired.I brought it to a private mechanic who recommended full engine replacement. A claim was filed with EFG companies. They didnt even assign the claim until 4 days had passed and was only assigned at that point because I called to follow up about their lack of response to my mechanic. My mechanic said I did nothing that would have lead to this happening. It is a manufacturing defect, and also a known issue for many of Hyundais engines from this time period. Their powertrain adjuster, *********************, also stated on the phone with me that I did nothing wrong as the vehicle owner. BUTHe saw carbon on the valve head of cylinder 3, so he denied the claim because on page 4 of their contract it lists carbon build up as a cause of failure they would not cover. The whole time I was in communication with the mechanic asking them if there was any way for EFG Companies to try to back out of their contract with me. They repeatedly told me how based on their professional opinion as certified automotive mechanics, there was little compelling evidence for EFG to use to void my coverage. Folks, there isnt a car on the road that doesnt have some evidence of carbon. There is absolutely no way for EFG companies to prove that the carbon they saw in a photograph was the CAUSE of failure of my vehicle. They used a common occurrence as a scapegoat to get off the hook with honoring my contract with them. They dragged this entire charade out for almost a month, stringing me along and not responding to my mechanic in a timely manner.

Hi ****, we understand that you worked with ***** on our team to look into your claim, and that it has been resolved to your satisfaction. We appreciate you reaching out to us, and we appreciate you taking the time to speak with *****. As always, please give us a call if you have any questions! Have a great day.

We purchased a 2018 gmc ****** **** in mid March 2023. My truck has been sitting in the shop now for 9 weeks because they are dragging their feet on every level they this whole process. Every working day I contact the mechanic and every day its waiting for a call back from efg and now they are waiting on the motor to come. Which is a whole another story. They didn't want to replace motor originally until the adjuster came out and then they decided to just replace the motor but not a new motor. I'm getting a used motor with 50, 000 milesalready on it!!! FOR REAL!!!! Totally BS!!! What kind of coverage is that. That's like you send your covered phone in uner warranty because it's broke and they send you somebody else's used phone because it's works.... what a joke. And not to mention I'm still going to owe the shop $600 for what ever it is they are not covering plus $200 deductible on top of paying the truck payment for 2 months they have been twiddling their thumbs over there and paying a private owner for 2 months for a vehicle to be able to go to work. Gmc and this warranty is a joke.

Hi ******, we have attempted to reach out to you by phone regarding your questions about your claim but have not heard back from you. At your earliest convenience, can you contact ************ at the number and/or email that he provided in response to your review so that we can assist you? Thanks again.

Purchased warranty from the bank for 7k. I was sold it was a bumper to bumper warranty that would fully cover my vehicle. My vehicle has been in the shop for a week and this company communication tactics are avoiding me at all cost. I would like my vehicle repaired or a full refund for this warranty that was never committed to covering my vehicle. I would not recommend this warranty EFG or MAP

Hi *****, thank you for your feedback and review. We understand that you have worked directly with our ************** Manager, ************, to walk through questions you had regarding your contract and claim. It is our understanding that this is resolved, but if you have any additional questions or concerns, please reach out to ***** directly so that he can assist you. Thanks again!