Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car January 30 I gave them a $5000 down payment they are trying to come and get the car or they want me to drop the car off, but I told them that I have no issue with making the payment. They are saying that my contract is canceled and that I need to drop the car off but I am able to make payments.

  Business Response

  Date: 02/18/2025

  Please see attached reply.

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 4 years I made payments on time and paid off the account not one time did capital report to credit agency why is this? I paid $425 a month for 4 years then paid $10,000 to pay off and not one payment reported

  Business Response

  Date: 10/17/2023

  Please see attached response. Thank you.

  Customer Answer

  Date: 10/17/2023

  I am rejecting this response because:   I was told at contract signing that my payments would be reported to all major credit reporting agencies I bought my ****** fro ********** in *************** ******* I will be contacting a attorney. Ive had other leases and all were reported to credit reporting agencies I paid $425 per month for 4 years thats ridiculous not to be reported 

  Business Response

  Date: 10/23/2023

  Please see attached.

  Business Response

  Date: 10/23/2023

  In my reply to the rejection letter there was a typo in the email address. It should be: ************************************* 

  Please communicate this to *********************

   

  Thank you,

   

  ***************************

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased extra warranty protection on a motorcycle through Fuel Capital. My motorcycle was stolen 11/22. These extra warranties were supposed to be cancelled/refunded. I filed all the appropriate paperwork 12/22. Received the approval for cancellation 1/23. The amounts/paperwork were to be forwarded to the dealership to refund to the loan company. As of 4/23 none of this has been done. I've been making additional payments for 4 months with interest accruing daily. The paperwork with the warranties says they handle in 30 days and still nothing. I've been in contact with the dealership and they as well have tried to get the information/paperwork to no avail. it's over $1800 and I'd like this handled.

  Business Response

  Date: 04/17/2023

  Strike Acceptance (Strike) is in receipt of the above referenced consumer complaint,and appreciates this matter being brought to our attention.  At Strike we take pride in providing first class service to our customers and appreciate the opportunity to address this matter.
  
  ****************** motorcycle was subject to a total loss claim.Here are the details:
  Total loss claim was settled by primary insurance on 11/28/23 in the amount of $11,555.94.
  Safeguard GAP payment received on 01/31/23 in the amount of $1,852.37.
  Safeguard Tire & Wheel refund received 02/20/23 in the amount of $506.98.
  Safeguard warranty refund is to come from the selling dealer **************** to Strike Acceptance.  We requested this refund from Mint on 02/28/23 and have not heard back from the dealer. The amount requested from Mint was $1,677.21.
  
  There is presently a balance owing on the account in the amount of $1,764.79 after all credits. Perhaps **************** can put pressure on the dealer to submit the refund to Strike Acceptance. The amount due from Mint nearly clears the balance on Mr. ****** account.
  
  Strike Acceptance makes every effort to ensure our operations are consistent and compliant with the requirements of the Equal Credit Opportunity Act (ECOA),Fair Credit Reporting Act (FCRA), and all other applicable fair lending laws.If you require further assistance, you may contact ** at ************** during our normal business hours, Monday thru Friday 9:00 am to 5:00 pm (PST).
  
  Respectfully,
  
  ***************************
  Compliance Manager

  Customer Answer

  Date: 04/17/2023

  Per the dealer, they are awaiting a refund from Fuel Capital to be able to finalize the payment.  I've been in contact with them since February.  This is on Fuel Capital which is whom the complaint is against.

  Customer Answer

  Date: 04/19/2023

  I am rejecting this response because:   Per the dealer, they are awaiting a refund from Fuel Capital to be able to finalize the payment.  I've been in contact with them since February.  This is on Fuel Capital which is whom the complaint is against.

• Initial Complaint

  Date:07/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to cancel my extended warranty through fuel capital group. They told me it was filed and would be processed, when my loan changed providers it was still on it. I want my extended warranty filed. As you can see I requested a refund last year!

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/07/27) */ Fuel Capital Group ("FCG") regrets the negative experienced detailed in the customer's review. We appreciate the opportunity to respond to the concerns raised. After receiving the complaint, FCG has contacted the customer and submitted a request for cancelation of the warranty to the warranty provider. FCG regrets that a complaint through the BBB was necessary to resolve the matter but appreciates the customer bringing the matter to the attention of FCG management. FCG will use this incident as an opportunity to train customer service personnel and improve future service to our valued customers.