ComplaintsforAmerican Health Care Academy

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Like many other complaints here, I paid $33.26 for the First Aid and CPR. When I reviewed my bank account after check out, I was charged twice (total of $70.21). Upon looking at the receipt, I saw I was charged an extra $36.95 for a Lifetime Free Renewal. I had never indicated I wanted this renewal. I attempted to open a chat with support and was told no one was available. I would like the extra charge of $36.95 refunded.

  Customer response

  03/21/2024

  I called the business today and they have agreed to refund me the amount I was requesting. I do not need to proceed with this complaint. 

  Business response

  03/22/2024

  Hello ****,
  
  Firstly, we'd like to express our gratitude for choosing us for your certification needs. We apologize for any confusion regarding your bill. It appears that you enrolled in the *** + First Aid course and paid $33.26. During the checkout process, you were offered the option to add Lifetime Free Renewal for $36.95, which allows you to recertify with us for free every two years for life. This is a one-time payment of $36.95. Instead of declining, you accepted this offer, resulting in a total bill of $70.21.
  
  On March 21, 2024, you spoke with one of our representatives, who has already initiated the refund of $36.95 for the Lifetime Renewal. The refund transaction number is ***********. It may take 2-3 business days for the refund to be reflected in your account. If you have any further concerns, we recommend contacting us at **************. Thank you for your understanding.

• Initial Complaint

  03/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was charged $36.95 for "CPR/AED: Adult, Child and First Aid (BLS)" which was what I expected to pay. However, there was an additional $36.95 for a "lifetime fee renewal" when I recieved the final receipt. There wasn't a place to opt in or out of this extra fee and it wasn't present on the checkout page, which told me that the total would be $36.95. I am looking to receive a refund of the $36.95 lifetime renewal fee. It seems like this is and issue with quite a few people using this service and it seems like a pretty unethical way to do business. This is for order #*******. I am only looking to receive a refund for the lifetime renewal fee that wasn't fully disclosed and is not something I want.

  Business response

  03/21/2024

  Hello ********,
  
  We want to express our gratitude for choosing our services for your certification needs once again. It's evident that this is your second time certifying with us, and we truly appreciate your continued trust in our services.
  
  We apologize for any confusion regarding the inclusion of the Lifetime Free Renewal option in your account. During the checkout process, you were presented with this option, and instead of declining it, you accepted it. The Lifetime Renewal entails a one-time charge of $36.95, granting you the benefit of recertifying with us every two years for free, for a lifetime.
  
  We acknowledge that you've already reached out to us via email regarding this matter. A refund was processed on March 19, 2024, and a confirmation email has been dispatched to your email address. Your refund confirmation number is ***********. Please allow 2-3 business days for the refund to reflect in your account.
  
  Should you have any further concerns or inquiries, feel free to reach out to us. Alternatively, you can contact our customer service representative at **************. Our lines are open Monday to Friday, from 7 am to 6 pm.
  
  Thank you once again for your understanding.

  Customer response

  03/22/2024

  I have reviewed the business response and accept this resolution. Thank you for the quick response and timely refund.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I don't know who r how this company charged me for something that was NEVER delivered. I have no receipts, nothing, I called the company and they have NO record of this purchase. I want my FULL money back. I notified my bank, this Health Aca decided to partially refund my *****. This is incorrect and fraudulent company. I want my full refund. There are no record of me receiving anything from this company. zero. Please alert higher law to close arrest these people.

  Business response

  03/12/2024

  Hello ******,
  
  I hope this message finds you well. I'm truly sorry to hear about the experience you had with our service. After reviewing your account, it appears that you completed a course with us on February 13, 2024. The charges associated with your enrollment are as follows: CPR/AED - $14.95, Lifetime Free Renewal - $14.95, and Mail-In Wallet Card - $14.95, totaling $44.85.
  
  I understand that you contacted us on the same day as you took the quiz and spoke with our representative, Remo. After reviewing the call recording, it seems that **** assisted you by explaining the charges. During the call, you opted to receive a refund for the Lifetime Free Renewal charge, which amounts to $14.95. Additionally, **** discussed the option of keeping the mail-in wallet card, to which you agreed. Furthermore, Remo ensured that a digital copy of your certificate was sent to your email address. Please find the attachment to this email for your reference. Regarding your receipts, you have the option to download them from your account, or you could call us so we can send them to your email address.

  Should you have any further concerns or questions, please don't hesitate to contact us at **************. We are committed to resolving any issues promptly.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the provider adult cpr and and course for $14.85. I wasn't told the price would be 2 charges to my credit card for $44.85 and $1.00. I also did not request or accept a lifelong membership.

  Business response

  02/26/2024

  Hi ****,
  
  We sincerely apologize for the experience you've had with us, and we appreciate your choosing our services for your certification needs. After reviewing your account, it appears that you've already corresponded with one of our representatives. According to our records, she has clarified the additional charges you agreed to during the checkout process, resulting in a total charge of $44.85.
  
  Additionally, the representative processed a refund for the Lifetime renewal and mail-in wallet card on the same day as your email exchange. The transaction numbers for your refunds are as follows: *********** ($14.95 Lifetime Renewal) and *********** ($14.95 Mail-In Wallet Card). These refunds were initiated on February 22nd and may take 2 -3 business days to reflect in your account. An email regarding the refund was also sent to you by the representative at that time.
  
  Please let us know if there is anything further we can assist you with. Thank you for your understanding.

  Customer response

  02/28/2024

  I have reviewed the business response and accept this resolution. 

  Thank you for your help!! I am satisfied with the response.

  
  

• Initial Complaint

  02/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I did a cpr certification on the night of February 2nd around past 11 pm Pacific Time. That should be around February 3rd Eastern Time. The certification was listed for ***** dollars. I tried paying with my husband's card and it debited him twice which ***** dollars. This is very hurtful and there's no way to contact them. The painful part is after charging our card ***** dollars, the website still didn't acknowledge the payment, henve no certificatewas issued to me. The website notification invalid card details and that was when the debit transaction has already gone through. I need my refund. This organization are fraudulent and I will report them to every federal agencies as well if i have to. My husband was debited, ***** and I wasn't even given the certificate. I need a refund. I detest fraudulent people.

  Customer response

  02/06/2024

  Good morning,  I am happy to update that the ***** dollars debited my ***** Fargos has been reversed and credited back to my husband's account. I was informed of the reversal this morning. I'm grateful for your help. Also this morning I missed a call from an unknown number, but the number left a message saying they are calling because of the complaint I made. I didn't return the call as I was just informed of the reversal shortly afterwards.

  Thank you again. 

  I hope that in future this healthcare academy can be honest about the amount they are taking out of people's account. The listed amount is ***** dollars yet, time after time they always take ***** dollars.  And from other complaint I've seen here, unless a complaint is made to your organization for help, this academy just carries on business as usual with no other way to contact them immediately. 

  Thank you for helping me and others. 

  I appreciate 

  Business response

  02/06/2024

  Upon reviewing Salve Eket's account, it appears that she enrolled in our CPR + First Aid combo course priced at $36.95. Subsequently, during the payment process, she was presented with the option to include ******************** Credits for an additional $36.95. She opted to proceed with this additional charge, resulting in a total amount of $73.90. However, the transaction did not complete successfully, and thus she was not charged. We communicated this information to Salve via email. Additionally, attempts were made to reach her via the phone number listed in our system, but unfortunately, these calls were directed to her voicemail. Please refer to the attached document for further details. Thank you.

  Business response

  02/06/2024

  Upon reviewing Salve Eket's account, it appears that she enrolled in our CPR + First Aid combo course priced at $36.95. Subsequently, during the payment process, she was presented with the option to include ******************** Credits for an additional $36.95. She opted to proceed with this additional charge, resulting in a total amount of $73.90. However, the transaction did not complete successfully, and thus she was not charged. We communicated this information to Salve via email. Additionally, attempts were made to reach her via the phone number listed in our system, but unfortunately, these calls were directed to her voicemail. Please refer to the attached document for further details. Thank you

  Business response

  02/07/2024

  Dear ******,

  We sincerely apologize for any inconvenience caused by your recent experience with us. Your feedback is greatly appreciated as it assists ** in enhancing our services. As previously discussed via email, the continuing education credits, priced at $36.95, were inadvertently added when you inadvertently accepted them. Consequently, your total bill amounts to $73.90, inclusive of the *** + First Aid combo course, also priced at $36.95.

  We would like to clarify that your payment did not process successfully, and thus you were not charged for the additional credits. Attached is a screenshot confirming that your payment did not go through in our system. We appreciate your prompt response to our email, and we remain available to discuss this matter further over the phone at your earliest convenience.

  Thank you for your understanding and cooperation.

  Customer response

  02/12/2024

  Good morning. 

  For clarity and accountability purposes,  this is the screenshot of the email I received from the academy and I also attached the screenshot of my response to them.

  I hate lies and people that goes a mile to defend lies.

  We were debited ***** dollars.  And we saw the reversal credit on February 6 2023. 

  They insist it didn't go through. But as of the time of our complaint we had a ***** ********** debit transaction. I was informed of the credit on February 6. 

  Why would ***** Fargo credit back money to our account if it was taken out in the first place. 

  This academy is very shady. And they know that. 

  We've gotten our credit payment back and we have our transaction receipt as proof. And I've done another certification with another ******************. 

  I do not need anything from the academy, as I do not want any further relationship with them.

  Thank you BBB . You guys are amazing. 

  Customer response

  02/12/2024

  I have reviewed the business response and accept this resolution. 

  Good morning. 

  For clarity and accountability purposes,  this is the screenshot of the email I received from the academy and I also attached the screenshot of my response to them.

  I hate lies and people that goes a mile to defend lies.

  We were debited ***** dollars.  And we saw the reversal credit on February 6 2023. 

  They insist it didn't go through. But as of the time of our complaint we had a ***** ********** debit transaction. I was informed of the credit on February 6. 

  Why would ***** Fargo credit back money to our account if it was taken out in the first place. 

  This academy is very shady. And they know that. 

  We've gotten our credit payment back and we have our transaction receipt as proof. And I've done another certification with another ******************. 

  I do not need anything from the academy, as I do not want any further relationship with them.

  Thank you BBB . You guys are amazing. 

• Initial Complaint

  02/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Like many other complaints here, I paid for the *** and First Aid for the cost of *****. There was no indication that the renewal offer was an extra cost. When I reviewed my bank account after check out, I was charged twice (total of 73.90)I attempted to open a chat with support and was told no one was available. I want the extra charge of ***** refunded.

  Business response

  02/06/2024

  After reviewing ***********************' account, it appears that she purchased the *** + First Aid combo from ** for $36.95. When she entered her payment information, she was given the option to add ******************** credits for an additional $36.95. Rather than declining, ****** accepted this option, bringing the total bill to $73.90. We have communicated this information to her via email, but our attempts to reach her by phone were unsuccessful, leading us to leave a voicemail. We will await ******'s response. Thank you

  Business response

  02/06/2024

  After reviewing ***********************' account, it appears that she purchased the *** + First Aid combo from ** for $36.95. When she entered her payment information, she was given the option to add ******************** credits for an additional $36.95. Rather than declining, ****** accepted this option, bringing the total bill to $73.90. We have communicated this information to her via email (please see attachment), but our attempts to reach her by phone were unsuccessful, leading us to leave a voicemail. We will await ******'s response to our email. Thank you.

  Business response

  02/07/2024

  
  Hello ******,
  
  As discussed in our previous email correspondence, the ******************** Credits, priced at $36.95, were inadvertently added to your charges when you accidentally accepted them after entering your payment information. Consequently, your total bill amounted to $73.90.
  
  Following your request, the $36.95 charge for ******************** has been refunded. The transaction number for this refund is 80264840278.
  
  We appreciate your feedback, as it enables us to continually improve our services in the future.

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for my cpr first aid class and it was suppose to cost ***** and I was charged double. I have not been able to get a hold of anyone and would like that additional fee sent back to me that I didnt authorize. I dont mind paying for the course but I didnt ask for a lifetime membership. Thanks!

  Business response

  12/27/2023

  Sharing this email I sent to *********************************:
  
  
  
  Dear *********************************,
  
  
  I trust this message finds you well. My name is ******, and I serve as one of the managers at the American Health Care Academy. We recently received a notification from the Better Business Bureau regarding your complaint, and we genuinely appreciate the time you've taken to share your feedback with us.
  
  
  We sincerely apologize for any difficulty you may have experienced in reaching our team. Please be advised that our office operated on a half-day schedule on December 22nd and was closed on December 25th. Our standard office hours are from 7 am to 6 pm CST.
  
  Upon reviewing your account, we have identified that a refund of $36.95 for your Lifetime Free Renewal has been processed. Please note that it may take 2 to 3 business days for the refund to be reflected in your account. The associated transaction number is 80196166530.
  
  It has come to our attention that the lifetime free renewal offer was presented to you after entering your payment information, and it appears that, instead of declining, the acceptance was inadvertently confirmed. This led to the charges being applied to your account.
  
  We understand the importance of your concerns and take customer feedback seriously, as it aids us in refining our services. To expedite resolution, we kindly request your cooperation in reconsidering your complaint with the Better Business Bureau (BBB). Your collaboration in this matter would be greatly valued.
  
  Should you wish to discuss any aspect further, please feel free to contact me directly at ***********.
  
  Thank you for your understanding and cooperation.
  
  
  Kindest Regards,
  
  *************************** | **************** Manager
  **********************
  PO Box **** | *******, ** 75019
  Office: *********************
  Direct: ************
  Email: *************************************

  Business response

  12/29/2023

  Sharing this email I sent to *********************************:
  
  
  
  Dear *********************************,
  
  
  I trust this message finds you well. My name is ******, and I serve as one of the managers at the American Health Care Academy. We recently received a notification from the Better Business Bureau regarding your complaint, and we genuinely appreciate the time you've taken to share your feedback with us.
  
  
  We sincerely apologize for any difficulty you may have experienced in reaching our team. Please be advised that our office operated on a half-day schedule on December 22nd and was closed on December 25th. Our standard office hours are from 7 am to 6 pm CST.
  
  Upon reviewing your account, we have identified that a refund of $36.95 for your Lifetime Free Renewal has been processed. Please note that it may take 2 to 3 business days for the refund to be reflected in your account. The associated transaction number is 80196166530.
  
  It has come to our attention that the lifetime free renewal offer was presented to you after entering your payment information, and it appears that, instead of declining, the acceptance was inadvertently confirmed. This led to the charges being applied to your account.
  
  We understand the importance of your concerns and take customer feedback seriously, as it aids us in refining our services. To expedite resolution, we kindly request your cooperation in reconsidering your complaint with the Better Business Bureau (BBB). Your collaboration in this matter would be greatly valued.
  
  Should you wish to discuss any aspect further, please feel free to contact me directly at ***********.
  
  Thank you for your understanding and cooperation.
  
  
  Kindest Regards,
  
  *************************** | **************** Manager
  American Health Care Academy
  PO Box **** | *******, ** 75019
  Office: *********************
  Direct: ************
  Email: *************************************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  When paying for Course: "CPR/AED: Adult, Child and *********** First Aid (BLS)" (Item ID **********, it charged me a rate of $36.95 which was acceptable. However, when they sent a receipt, they tacked on an additional $36.95 for a "lifetime fee renewal" (item Id **********. There wasn't a place to opt in or out of this extra fee and it wasn't present on the checkout page, which told me that the total would be $36.95. So it was a bit surprising that it was tacked on and showed up in the receipt with a total charge of $73.90. I have used them before and I don't feel like this was an issue in the past, but I am looking to receive a refund of the $36.95 renewal fee. It is exceedingly difficult to contact them about this which will probably influence my decision on whether to continue to use them in the future. This is order #*******. Please note, I am only seeking a refund for the fee that wasn't disclosed and is not something I want. I am completely okay with the original price of $36.95.

  Business response

  12/18/2023

  Greetings,
  
  We have endeavored to establish communication with ******************; however, the front desk has conveyed that he is presently away from the office and is anticipated to return on the following day. Our intention is to make contact with ****************** at 10 a.m. tomorrow.    

   

   

   

   

   

  Business response

  12/19/2023

  Called ******* but he already left the office. Email was sent. 

  Hello *******,
  
  I trust this message finds you well. My name is ******, and I serve as one of the managers at the American Health Care Academy. We recently received a notification from the Better Business Bureau regarding your complaint, and we genuinely appreciate the time you've taken to share your feedback with us.
  
  Regrettably, after conducting a thorough search, we were unable to locate any account associated with your name or email address, hindering our ability to address the reported issue. Could you kindly confirm whether you were the individual who completed the *** quiz with us? If not, we kindly request additional details to assist us in resolving this matter promptly.
  
  Moreover, I would appreciate the opportunity to discuss this issue with you directly over the phone. Please feel free to contact me at your earliest convenience at ************.
  
  Thank you for your understanding and cooperation.
  
  
  Kindest Regards,
  
  *************************** | **************** Manager
  **********************
  PO Box **** | *******, ** 75019
  Office: *********************
  Direct: ************
  Email: *************************************

  Business response

  12/20/2023

  I am sharing the email response received from ******************, the employer of the individual who recently completed CPR training with our organization.

   

  Thank you, my employees name is ************************* and I believe the email used was ***********************************.  I paid with a **** ending in 7347. 
  
   
  
  Thanks,
  
   
  
  ****
  
   
  
   
  
  *****************************, PhD
  
  Chief Operating Officer
  
  *******************
  
  *********************************************
  
  **********, ** 29607
  
  Phone: ************
  
  Fax: ************
  
  ************************** 

   

   

  Business response

  12/20/2023

  Sharing my response to *******'s email:

   

  Dear *******,
  
  I extend my gratitude for furnishing ** with the necessary information. Following a thorough examination of the account, it has come to our attention that ****** enrolled in the combined CPR and First Aid course, incurring a fee of $36.95. Subsequently, upon entering her payment details, she was presented with the option of a Lifetime Free Renewal, granting her complimentary recertification every two years for free. Regrettably, it appears she may have inadvertently accepted this offer, resulting in an additional charge of $36.95. Consequently, the total charges on the account amount to $73.90.
  
  I have promptly initiated the refund process for the Lifetime Free Renewal, totaling $36.95. Please be advised that it may take 2-3 business days for this reimbursement to reflect in your account. The reference number for this refund transaction is 80188959806.
  
  We highly value customer feedback and reviews, as they enable us to enhance our services. We kindly request your consideration in revising your complaint with the Better Business Bureau (BBB). Your cooperation in this matter would be greatly appreciated.
  
  Should you have any inquiries or require further clarification, please do not hesitate to contact me directly at ************.
  
  Wishing you a wonderful day ahead.
  
  
  Kindest Regards,
  
  *************************** | **************** Manager
  **********************
  PO Box **** | *******, ** 75019
  Office: *********************
  Direct: ************
  Email: *************************************
  

  Business response

  12/20/2023

  Sharing email response from ******* and my response. 

   

  ***************************
  to me:
  
  Thank youwe could not see where that box wasit might be beneficial to bold it or put it somewhere more transparent to avoid confusion and include it as a line item on the checkout page before payment submission because it wasnt there when I clicked submit (where the total said $36.95) and then it was added when receiving the email receipt after payment (where the total said $73.90).  Upon receipt of the refund, we will definitely update the BBB and indicate that you acted responsibly and positively.

   

   

  *************************;<*************************************>
  to ****
  
  Thank you for your prompt response. We would like to bring to your attention that there seems to be a slight discrepancy in the options provided; instead of a checkbox, the system presents a binary choice of 'Accept' or 'Decline.' We appreciate your keen observation and thoughtful suggestion, and we assure you that we will thoroughly investigate this issue.
  
  Your input holds significant value, and we will certainly consider it as we address and rectify the situation. We eagerly anticipate your subsequent feedback upon the completion of the refund process. Wishing you ***************, *******!
  
  
  Kindest Regards,
  
  *************************** | **************** Manager
  **********************
  PO Box **** | *******, ** 75019
  Office: *********************
  Direct: ************
  Email: *************************************

  Business response

  12/20/2023

  I would like to express my gratitude for providing a platform that facilitates communication between consumers and service providers, allowing for a clearer understanding of any concerns or feedback raised. This invaluable resource enables us to enhance the quality of service we provide to our consumers.
  
  I recently contacted ****************** via email to address a matter that transpired. I am pleased to acknowledge ********************** prompt and professional response, wherein he provided valuable insights into the situation. A refund has been processed, and I am optimistic that ****************** will consider revising the complaint upon receipt of the refund.
  Wishing everyone a joyful holiday season.

  Customer response

  12/23/2023

  I have reviewed the business response and accept this resolution. Thank you for the ************** and ease of resolution.  It was handled professionally and appropriately.  

• Initial Complaint

  11/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  11/11/2023 ************* Charge was supposed to be Clearly *****. Got charged Double that amount. Tried to contact their customer service. No one replies. They need to return the money. They are billing people's credit card double.

  Customer response

  11/20/2023

  I am suppose to be getting a refund for the 2nd charge. This company should be looked at closer. Zero customer service. They say I opted in to something I never did. You can NOT get a hold of customer service. They hang up before it goes to a rep. So you have to chose to speak with corporate to get to talk to a live person. Online Chat customer service. No one is ever there. 

  Business response

  11/21/2023

  Thank you for your message regarding the additional charge on your recent transaction. We sincerely apologize for any confusion or inconvenience caused by this.
  We've taken swift action following your contact with our customer service team, and the refund for the optional charge has been initiated. You should expect to see the reimbursement reflected in your account shortly.
  Your feedback is immensely valuable to us, and we're committed to ensuring a seamless experience for all our customers. Should you have any further questions or need assistance, please feel free to reach out to us.
  Thank you for your understanding and patience.

  Customer response

  11/24/2023

  They issued a refund for the double charge. 

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took the quiz which was supposed to cost $36.95. I passed the certification, however, once the charge came through it was doubled for a lifetime renewal. This was not a choice I had. It just appeared. I am due back $36.95.

  Business response

  11/15/2023

  Dear BBB,

  I trust this message finds you well. In reference to our previous communication, I wish to provide an update regarding **************** ******* request for a refund of the LT ******************* November 7th, 2023, **************** ***** contacted our support team requesting a refund for his LT ************************ style="font-size: 0.875rem;">Despite his insistence on the refund, we promptly processed the reimbursement totaling $36.95. The refunded amount should have been credited back to **************** ******* account on November 10th, 2023.

  Should you require any further information or if there are additional queries related to this matter, please do not hesitate to contact us.
  Thank you for your attention to this matter.
  
  Warm regards,
  
  *********************
  Customer Service Manager
  *******************************************************
  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩