ComplaintsforAmerican Health Care Academy
CPR Certification
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Complaint Details
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Initial Complaint
02/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I completed the cpr/first aid certification. I was charged for the lifetime renewal for $36.96. I did not choose to buy the renewal. All the other complaints have this issue. I would like a refund. Someone needs to stop this scammers.Business response
03/01/2023
Hi ********. We apologize for any inconvenience this may have caused you. Many of our customers take advantage of our lifetime and continuing education package. This is great for people who need to be certified for a lifetime based on their profession, or need CE hours. Since you did not need either, our team has refunded you. Thank you for getting certified.Initial Complaint
02/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am a nurse. I was renewing my cpr/Bls requirement needed. It was advertised as ***** I got my certificate without bls included on it. They also charged my account $73.90 with a $1.00 hold on my account. I would like a refund as it's not the price agreed on and signed up for. Also doesn't include the *** with cpr on certificate that I signed up for. The certificate has the wrong name on it as well.Business response
02/06/2023
Hi ******, thank you for reaching out. We are glad we were able to get this all resolved for you today. Please feel free to reach out if there is anything else we can assist you with. Our customer service team is available Monday-Friday via email, chat, and phone calls. Thank you for certifying with American Health Care Academy.Initial Complaint
01/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I did my online CPR/BLS certification online and was shown a summary statement of $36 and I was immediately charged $71. My account is in the negative and I didn't even get a PDF file to show my certification. This is a scam and I will be calling Monday for a full refund or I will be filling a fraud form with my bankBusiness response
01/10/2023
Hi ******, we are so sorry that you did not have a great experience. Our customer service department already refunded you for the additional amount, and followed up with a phone call and email. We could not get a hold of you yesterday or today. Please feel free to call us at ************, email us at ****************************** or respond to our previous email or voicemail. We hope to connect soon. Thank you.Initial Complaint
12/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 12/30 I purchased a CPR certification and was severely overcharged. i was quoted for 15 and accepted and they charged 66 dollars to my card without my consent. i want my money back and they have zero representatives available any time i call.Business response
01/26/2023
Hi *****, we're sorry for any inconvenience this may have caused. Many of our students purchase our lifetime and continuing education package. We received your notification that you did not need this, so we have processed your refund already earlier this month. Please feel free to contact us via email, phone, or chat if we can be of further help. Thanks for getting certified.Initial Complaint
12/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
12/15/2022: My sister who is a new ***** to the U.S fell for this companies scam. She thought the price was going to be $14.95 but then charged her $44.85. I don't even believe this company is accredited as you all can see there have been a wide variety of complaints about the same thing. She never received a confirmation email or anything of that nature. I guess today was a great time to teach her that there are just some cold hearted people out here in this world who are willing to SCAM anyone to help themselves.Business response
01/26/2023
Hi Rasha. We offer an optional lifetime and continuing education credit for purchase. Anyone can decline this offer, but most of our students benefit from the offer since they need hours and a valid certificate at all times. We understand that your sister did not need this, and we are happy to help, but we need to verify her account information. We have not been able to get a hold of you. You may call us at ************ or email us at ****************************** In addition, we follow the National guidelines for CPR, are accredited accepted by many national boards. You can find more information here: *********************************************** and **************************************************. Hope to speak soon, take care.Initial Complaint
10/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date: 10/02/2022 I purchased a CPR online certification from American Healthcare Academy. During my checkout, the final amount displayed was $14.95 but my actual debit card was charged $44.85. I think this is terribly deceitful, and I can't afford such a price. I'd like a refund.Business response
01/13/2023
Business Response /* (1000, 10, 2022/11/01) */ Hi *****. Thank you for getting CPR/AED certified. You were refunded for the optional mailed in wallet card, and lifetime/continuing education certificate on 10/4/22. Please let us know if there is anything else we can help with. Thank you.Initial Complaint
09/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
ive got charge$44.85 at September15,2022,I only need the certificate cost $14 dollars so i want to get the refund of the remaining ive paid without my consent.My bank statement was charged at American Healthcare AC Carrolton Tx.Business response
01/17/2023
Business Response /* (1000, 11, 2022/11/01) */ Hi ******. Thank you for completing your CPR training. You were refunded for the mailed in wallet card, and lifetime/continuing education credit on 9/16/22. Your Healthcare CPR certificate from 9/15/22 is still valid. I have emailed another copy to the email on file. Please feel free to contact us if we can be of further help. Thank you.Initial Complaint
07/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid for my daughter's CPR online course ( ******** ******* ) Authorized charge was for $33.**... They took out $66.**.. Lied about the refund for the last 2 weeks. Even with my receipt and statement of what they took they denied my refund with PayPal ( card I used ) sadly reading the reviews I am not the only person they are doing this too. They are scammers and need to be removed!Business response
01/17/2023
Business Response /* (1000, 20, 2022/11/01) */ Hi *****, as we discussed on our call, you were refunded for the optional lifetime/ continuing education certificate within 3 days. I have emailed you a refund receipt to provide to PayPal to inquire further with them. Please feel free to reach out if there is anything else we can do on our end.Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Like many of the other complaints against this company, they added options to the order in a deceptive and unethical way. I ordered the CPR course and only wanted the course but their system changed the order to include the card for an additional $13.99. I did not want this and specifically declined that offer during the check out process. For a company that deals with professional people that are in the business of helping people, this behavior is revolting. I can't believe my Fortune 100 company endorses them for our training but I'm certainly going to share this with our legal and compliance teams for reconsideration. Order #XXXXXXBusiness response
08/10/2022
Business Response /* (1000, 10, 2022/06/29) */ Hello. Our customers receive a digital copy of the certification card along with the course. The hard copy wallet card is an optional purchase. There is an option to accept or decline during the checkout process. Please call or email us to verify your account, and process a refund. Thank you.Initial Complaint
02/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am an M.D. (physician). On 02-01-2022, I successfully completed the on-line American Health Care Academy CPR-AED course and expected to be charged $12.56 - the total advertised price for the course. The final charge account receipt that was emailed to me included an additional $12.56 for "Lifetime Renewal" (which was never requested) and another additional $12.56 for a certificate card (which was never requested). So instead of being charged $12.56 for successfully completing the on-line course, my credit card was charged $37.68 which included an additional charge of $25.12 for 2 items that were not requested. I noted that other complaints were filed against American Health Care Academy for similar over-charging issues. I am requesting a billing adjustment regarding the overcharge of $25.12.Business response
03/09/2022
Business Response /* (1000, 5, 2022/02/17) */ Dear ******, We understand that you did not want the Lifetime option which allows you to recertify every two years, or the hard copy wallet card. We have refunded these two charges. Please allow 3-5 business days for the credit to appear back to your account. If you have any additional questions please contact our Customer Service department Monday - Friday from 7:00 a.m. - 6:00 p.m. CST (excluding holidays) at XXX-XXX-XXXX. Thank you. Consumer Response /* (2000, 7, 2022/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
53 total complaints in the last 3 years.
26 complaints closed in the last 12 months.