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Business Profile

Health Care

CHRISTUS Health

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CHRISTUS Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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CHRISTUS Health has 30 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had surgery on 5/8/24. Christus required a partial payment upfront which I paid. Then I was billed for the balance. However, all claims with my insurance had not been processed so it did not show my deductible had been met. Therefore I paid more than I actually owed, including more than my out of pocket maximum. When I contacted them to get my refund they all of the sudden show an outstanding claim and it is their policy to not refund money when they have an outstanding claim. The problem with this is my insurance company does not show an outstanding claim. When I contact them I get canned answers and they act like its the first time Ive ever talked to them. Ive sent messages thru mychart, Ive called and NO ONE there is helpful. I was told in Dec they would have an account specialist look into it and it would take 45 days. I followed up after 45 days and was told they still didnt know anything. I contacted them multiple times after that to finally be told the claim was returned to them for corrections because they filed it incorrectly. When I follow up again I got another canned answer that it was with an account specialist and the claim was outstanding. I informed them AGAIN that my insurance company does not show an outstanding claim and was told the specialist would look into it. It has been a frustrating experience to say the least!

      Business Response

      Date: 03/25/2025

      Thank you for bringing your complaint to our attention.We are sorry for any inconvenience that you have experienced, and we have every desire to address your needs and provide the best solution available to resolve your billing issue.We are looking into this matter and will get back to you as soon as possible. 

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an endocrinology appointment with Dr. ****** ***** in *****, *****, Wednesday February 12, 2025, I took my Dexcom receiver with me as Dr. ***** had instructed me I would have to to continue to get my Dexcom supplies, even though I had a sharing code with Clarity through the hospital, well guess what happened? They didnt give me my Dexcom receiver back and I didnt realize it until that night, so the next day I text them and get no response, then that Friday the next day I called them and they told me that they gave it back to me so now Im without a Dexcom receiver because my doctor insisted I bring it, And by the way, my doctor wasnt even there her practitioner saw me and her practitioners assistant that Ive never seen before is the one that took my Dexcom receiver. They argued with me this morning that they gave it back and they absolutely did not, this is ridiculous. They only provide one of those every five years. I need my Dexcom receiver back but now it looks like Im just c*** out of luck because Christus simply says they gave it back when they didnt. I need help someone please thanks, ******* *****. ************

      Business Response

      Date: 03/25/2025

      Thank you for bringing your complaint to our attention.We strive to provide excellent service, and we appreciate you making us aware of your experience regarding your missing dexcom receiver, and we apologize for any inconvenience this may have caused. We are looking into this matter and will get back to you as soon as possible.

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7-10-24 I paid $1,444.80 for a 7-15-24 DOS. I had employer based *************** and the *** showed I only owed $386.33. I have been requesting the overpayment since October. They are withholding the overpayment stating I have two subsequent claims pending. I have provided them with ***'s from my new insurance providers, (traditional ******** and supplement insurance with **** showing they have been processed and concluded but they continue to state the 9-6-24 claim is outstanding. Documents have been provided numerous times showing it not only has been concluded by the insurance carrier but I paid what was owed. They are now delaying payment again trying to state I have ******** Advantage with *****. I have never had this type of insurance. This last conversation took place on 2-11-24 with ******* thru My Chart.

      Customer Answer

      Date: 03/17/2025

      I received the overpayment from the provider.  Thank you for the assistance.  

      Business Response

      Date: 03/25/2025

      Thank you for bringing your complaint to our attention.We are sorry for any inconvenience that you have experienced, and we have every desire to address your needs and provide the best solution available to resolve your billing issue.We are looking into this matter and will get back to you as soon as possible. 

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a wonderful previous ** at Christus before, however, he left the hospital. So, I saw **. ****** as per recommendation from the hospital. I have Celiac antibodies and was supposed to go on a regular occasion to have blood work done. I was also have other medical issues that I spoke to **. ****** about. She did not answer my questions and sent me home with a cream. After, I was still have issues and contact them again. She then wanted me to get a colonoscopy and said that she did not feel comfortable treated me without it. I knew that that was not necessary and have found a different doctor that completely agrees with me and does not see any necessary signs that I would need that procedure. I spent a lot of time and money I did not really have to go see ** ****** and was mis-lead and un answered. I also was not at all screened for my celiac antibodies at all.

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* failed to treat me and would not culture a wound on my head or even look at it. When I begged him he called me a ******** in front of all staff and patients. I am so sick right now. . He has anger management problems as he cant control his mouth. I wonder what the Sisters think about this man.its also bad for physicians to label patients without knowing there medical history. Its called slander and can lead to misdiagnosis. Ive been retaliated against and slandered. I had to find out from my PCP that the ** has labeled me which is slander and explains the lack of care after major falls breaking my arm. Posting video on all social media as Ive recorded every trip and phone call. The sisters will appreciate the *** Bych comment and the retaliation against me since then. Stay tuned for video on TikTok as Im devoting whole place to *****************. Ive been left to bleed to death in this hospital. I came in in severe back pain and migraine with paralysis and they failed to diagnose *********. They have almost killed ne but Im not putting up with slander and retaliation in the health care field not when its my life on the line . Ive tried calling the President of Christus but he is always too busy at lunch and untouchable. His hospital is trying to kill me. The videos are about to start being posted and the first one of a doctor lunging at me calling me a fckn btch is incomprehensible!!! No one especially a doctor should do that over a patient requesting culture of face. They are now slandering me and I have no other option than to show how the Christus Catholic hospital staff talk, scream and let you suffer and if that doesnt do the trick they start slandering you

    • Initial Complaint

      Date:08/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Needed to establish primary care doc. My wife, ***************************, went to Christus Trinity Clinic where shes established, showed my health Ins card w/Ambetter Superior to the clerk, ********, at the 1st window. Info was entered into the computer from my ins card to see if Christus accepted it. When done she responded to my wife saying yes we do. Based solely on her reply of yes, my wife made an appt w/************************** under the assurance given, he accepted my ins & was in network, for Feb 23, 2024, 9am. The clerk printed out an appt reminder & wrote suite C on it indicating where ***************** was located, then handed it to my wife. Shortly after keeping that appt & signing all necessary paperwork to get established etc, I received a bill for $1684.28. My wife returned to the facility to inquire. It was then she was informed on 4/19/2024, by ***, the clerk @ the same window, they do NOT accept my ins. ***, emailed *******, a supervisor in the billing **** then told my wife to expect a call by the end of the next week. ******* nor anyone else never called resulting in a return visit on 5/5/24 @3:24p to the 2nd window speaking w/***** whom did her best to help yet to no avail even after to speaking to another supervisor. While waiting for her to return, my wife talked to another clerk, *****, who shared Christus was never in network w/my ins, sadly employees were misinformed by higher *** it was accepted, yet at some point the info was later retracted as being false. ***** returned w/a business card instructing my wife to call & ask for *********. ***** logged in & canceled my May 23rd appt to prevent a repeat of the same ********** was shared this issue wasnt a surprise, actually common, had been seen quite often over a period of time & because service was rendered, I would be told Im still obligated to pay the bill. ************************ available left msg 2:23p. No return call. Appt wouldnt have been made w/out of network ** had correct info given to my wife.

    • Initial Complaint

      Date:06/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need Christus Health to speed up the resolution of a $45 misapplied payment on my daughters account. I made several calls and emails to no avail. The attentiveness of the situation is not in the manner of when they are requesting payment.Details are attached. Please locate this missing payment and issue a refund.********************* Acct#*******

    • Initial Complaint

      Date:02/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business which is an urgent care clinic refused to see me because they stated since I am self employed I need workers compensation. I could not use my health insurance.

      Business Response

      Date: 02/13/2024

      Hello,
      We received your correspondence at Christus Health Plan. I am sorry to hear about your experience during a recent visit to A Christus facility.  Based on the information provided you are looking for a Christus facility and not the health plan. I have provided the website (below) to assist with a resolution. 


       *********************************************************

      Customer Answer

      Date: 02/13/2024

      I am rejecting this response because:   I have the Christus Insurance I am within network

      Business Response

      Date: 02/23/2024

      Hello,

      Thank you for bringing your complaint to our attention. We strive to provide excellent service and we have every desire to address your needs and provide the best solution available to resolve your concerns. I have attached your After Visit Summary which shows that you were seen and treated on 2/10/2024 and records show that your health insurance was used for this visit. I have also attached a copy of your transaction summary which shows that your health insurance was used. If you have any other questions or concerns, please feel free to call the clinic at ************.

      Thank you,

      CHRISTUS Health

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a preventative care (Annual Physical) visit with **********. After the visit, the doctor refused to code me as annual physical visit. They insisted to code me as new patient visit since it was my first visit with them. My insurance covers 100% for annual physical visit if the clinic coded me as annual check-up. Now I am getting charged for regular doctor's visit. I did not have health concerns at all.The purpose of my visit was annual check-up. I only went to see the doctor because the insurance is paying for preventative care.

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This medical provider (Christus Good Shepherd Hospital in ********, **) has billed my insurance company for services they knowingly did not provide for my wife (*****************************) on 3/28/23. Specifically, they billed an outpatient procedure as having been done inpatient when it was most certainly done as an outpatient procedure. As a result, the insurance company did not fully pay because they did not approve the procedure for inpatient treatment. We are receiving harassing phone calls daily about a bill we do not owe (according to our insurance company). Christus has been notified of this error at least 10 times by multiple parties and has demonstrated no ability to correct their error. All attempts at having them review the bill, speak to a supervisor, get through to their auditing department have been met with continued frustration from their representatives and no action other than to continue the harassment.

      Business Response

      Date: 10/18/2023

      Hello,
      We received your correspondence at the Christus Health Plan.I am sorry to hear about your experience during a recent visit to the facility. Based on the information provided you are looking for a Christus facility and not the health plan. I have provided the website (below) to assist with a resolution.

       *********************************************************

      Customer Answer

      Date: 10/18/2023

      I think you alerted the wrong Christus.  Their response is correct.  My complaint is against a Christus facility, which is what I thought I had indicated on my original complaint.  Can you send my original complaint to the correct Christus contact (for facilities)?

       

      Business Response

      Date: 11/28/2023

      Hello,
      We received your correspondence at the Christus Health Plan. I am sorry to hear about your experience during a recent visit to the facility.  Based on the information provided you are looking for a Christus facility and not the health plan. I have provided the website (below) to assist with a resolution.
       *********************************************************

    CHRISTUS Health is NOT a BBB Accredited Business.

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