ComplaintsforBluefire Insurance
Insurance Agency
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Complaint Details
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Initial Complaint
09/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I completed the sale of my car on August 18th 2021, since then I've been trying to cancel my insurance policy with bluefire with no luck. I was hung up on the minute I said I was calling to cancel my insurance policy. Finally I started every call with "I've been hung up on when I state the reason for my call, please don't do the same" & the hanging up stopped. On 8/27/21 a very nice rep gave me useful info, then advised she would transfer me to a department that could better assist me w/cancelling my policy. I was transferred, started my call the same way to avoid being hung up on, the rep did not hang up on me but she was short & condescending. She advised that what the previous rep said was not necessary, she said to simply reply to her email w/requested info, my policy would be cancelled within 24-48hrs & no more payments would be drafted. On 9/2/21 a payment was forced out of my account. I called bluefire, another nice rep answered & I did exactly as he said to successfully cancel.Business response
12/03/2021
Business Response /* (1000, 5, 2021/09/08) */ Please submit your policy number so that we can locate your file. Thank you. Consumer Response /* (3000, 8, 2021/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) GSPXXXXXXXX-XX Business Response /* (4000, 12, 2021/09/20) */ We have received and reviewed the request regarding the wrong cancellation date. We have honored the request and have cancelled the policy effective 8/19 per the documentation received. We are sorry for the misunderstanding. Consumer Response /* (4200, 14, 2021/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need a resolution regarding my refund for the payment that was forced out of my account on September 2nd 2021 Business Response /* (4000, 17, 2021/10/06) */ We have received and reviewed the insureds request regarding the refund for the payment on 9/2. We honored the original request and cancelled the policy effective 8/19 per the documentation received. The cancellation of the policy effective 8/19 generated a refund of $49.38. The refund amount is determined after any premium owed and a cancellation fee of $50 is collected on the policy. The insureds refund check of $49.38 will be sent via mail on Friday 10/8. We again apologize for the misunderstandingInitial Complaint
09/03/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was involved in an accident that was not my fault on June 24th (claim no. XXXXXXXXX) and have had my car in the shop since then. The body shop, along with my lawyer and myself have been trying to contact someone from the claims department, the adjuster or a supervisor to contact as far as the reason for delay on approval for the final repairs. I was not provided a rental and this is extremely inconvenient for me. I have been without a car for over two months and have had no contact with anyone to help resolve this issue in a timely manner. I am extremely unsatisfied and displeased with the lack of professionalism and communication of all those dealing with my claim. I need this issue resolved immediately, I have been more than patient but this is enough.Business response
11/10/2021
Business Response /* (1000, 5, 2021/09/08) */ The claim number that you have provided is not a claim number handled by Bluefire Insurance. Please review any letters that you have received and resubmit.Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was rear ended while I was at stop light and made police report and the person hit me file a report admitting He hit me and it has been 3 month passed and have not been able to fix my car. The insurance adjuster send me a check for 1/2 money that needed to repai the car. No car shop will accept the car with that estimate and when I asked if they cantell me a repair place of their own so I can take my car to get it fix they told me their company does not do that. This is really disgusting that they do not even pay for time list and pain a suffering I have gone through and rental car so I can continue working. Please help me this is a cheap insurance that does not care victoms.Business response
11/05/2021
Business Response /* (1000, 5, 2021/08/31) */ We apologize for any inconvenience that you have experienced. This loss was reported on May 17th and we immediately began our investigation. We secured a statement from you on May 24th and requested photos of her vehicle's damage. When the photos were not received, follow up calls were made on May 28th, June 02nd, and June 16th to advise that we were unable to write an estimate without vehicle photos. You submitted photos on June 29th and the estimate was completed. The repair payment was issued to the vehicle owner on June 30th: At this time this claim is resolved. We have explained the repair process and that we can only write an estimate for visible damage. Please let us know once you are ready to proceed with repairs.Initial Complaint
08/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been trying to get in contact with my agent Talor ***** for several months I have left several messages I have even called the other insurance company and have them call with me on the phone.We left messages for him to call still no return phone calls this is with Bluefire insurance.Something needs to be done about this insurance agencyBusiness response
11/08/2021
Business Response /* (1000, 5, 2021/09/07) */ We apologize for any inconvience that you have experienced. The adjuster has been in contact to explain the next steps. Consumer Response /* (2000, 7, 2021/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Adjust finally got in contact with meInitial Complaint
08/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Got into an accident on May 21, 2021. This insurance company is for the party I got into an accident with and I am unable to get ahold of them or the representative assigned to the claim, Mr. ****** ******, for months now. He sent a letter to me on the 13th of July, saying he is the agent that I will talk to for the details of the accident, and I have weekly, called and left a voice message with a phone number to the phone number on the letter listed, to call me back and I've left emails to his email as well. I've had no response from the company even before said date of 13th of July and I've never gotten a phone call or email in response to any of mine sent.Business response
11/05/2021
Business Response /* (1000, 5, 2021/09/07) */ We apologize for your negative experience, here at Bluefire insurance we are committed to proving great customer service. We appreciate you bringing this to our attention. The adjuster has been in contact to explain the next steps. Consumer Response /* (2000, 7, 2021/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
08/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
6/4/2021 - Bluefire Ins client hit my daughter damaging her bumper and front end. They now want to charge me a 50%, $132 "Betterment" fee since there were scratches previously that I was not going to fix. However, they have to replace the entire bumper because of extensive damage and want to charge ME because there were scratches. I would not have to have the bumper replaced if their client did not hit my daughter in the first place.Business response
11/04/2021
Business Response /* (1000, 5, 2021/08/27) */ We apologize for the inconvenience that you have experienced. Our obligation is to put your vehicle back into the same condition is was prior to the loss. Due to the prior damage to your bumper, we could not repair or replace the bumper and paint it to match the prior color without placing your vehicle into a better condition than prior to the loss. For this reason there is betterment on the refinish procedure.Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was hit by uninsured vehicle august 2,2021 the person got 100% fault but because no insurance I have go thru my insurance which is blue fire . My so called adjuster Cody is going behind my back after I've told him my car is not being moved just for a estimate when he can go to shop and do estimate he is demanding me move it arguing with body shop when I have every right . The body shop is informing me that auction wreckers keep trying come get my car but the adjuster has yet go out and Kay eyes on my vehicle or do estimate to rule my care total loss and it's absolutely not. That's why I won't release my cat to them.Business response
11/05/2021
Business Response /* (1000, 5, 2021/09/01) */ Please see the attached responseInitial Complaint
07/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was damaged in November 2020. Bluefire accepted responsibility for the accident The repairs have been made, and I believe the repair shop has been paid. I was told that I would receive reimbursement for my rental car and child car seats involved in the accident. I have been been calling several times a week and leaving voicemails for the supervisor handling my case with no response. I have called the claims dept to escalate the issue with no response. I estimate my out of pocket costs to be $1805 for which I am awaiting reimbursement. There have been 2 different adjusters involved in my claim, neither of which work with the company any longer. The contact I was given a supervisor who oversees them, but I have not received a response.Business response
10/17/2021
Business Response /* (1000, 5, 2021/08/10) */ Bluefire Insurance was a claim administrator for ***************. On May 26, 2021 the California Superior Court ordered *************** Insurance Company into conservation in response to a petition filed by the ******************** Commissioner. As a result, the management of the company was placed under the direction of the California Conservation and Liquidation Office (CLO). Upon being placed into conservation, a thorough examination of the company's financial stability was conducted and it was determined that *************** could not continue as an on-going operation without eventually presenting a financial risk to its policyholders and claimants. On August 5, 2021, the California Superior Court ordered that *************** Insurance Company be liquidated. All *************** Insurance Company claims in California have been transferred to the ******************** Guarantee Association (****). **** will send a notification to the existing claimants to advise them that they have assumed the claims handling responsibility for *************** Insurance Company policyholders and claimants. It is understood that this is not the response that you were hoping to receive. While the delay is undeniably an inconvenience to you, the action taken by the Insurance Commissioner is being done in consideration of the interests of all ***************'s policyholders, claimants, and creditors.Initial Complaint
07/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was involved in a car accident on July 2, 2021. I called my insurance to file a car accident claim I was told that I would get a call within 48hr. After filing my claim 2 weeks passed without a call from "Bluefire Insurance". I called to ask for help and was forced to leave a message, Michael A***** was the agent to go over and take care of my claim. There was very poor communication I constantly had to call "Bluefire Insurance" to talk to Michael A***** and follow up with my claim but it was hard to get a hold of him. It's July 30, 2021 and now Michael A***** calls me and lets me know that I would get $509.00 for car damages but they are going to charge me $500.00 therefore l only get $9.00 for my claim this is extremely frustrating and annoying. How am I supposed to fix the damage on my car with $9.00? My husband pays a lot to be fully covered not to be taken advantage of. How can a company "Bluefire insurance" charge me $500.00 for very poor communication? Bluefire is not right.Business response
09/29/2021
Business Response /* (1000, 5, 2021/08/02) */ Please submit your claim or policy number so that we can locate your file. Thank YouInitial Complaint
07/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 2nd, I left my place of employment only to realize one of our "customers" had backed up and hit my car. After reviewing security cameras we pinpointed which customer hit my car and caused the damages. I filed a police report in which the driver was cited for Hit and Run based on the footage the police officer witnessed from our security cameras. I contacted the driver of the vehicle and he sent me his insurance info. I then filed a claim with this company in hopes to speed the process up. As of today, it has been 3 weeks and 2 days and we are NO WHERE with my claim. They have my statement and a detailed police report. I have called and left messages and NO ONE is calling me back. I have since filed a complaint with the LA Dept of Insurance because this is not the first time I've dealt with this company and been ignored. LAXXX-XXXXXXXBusiness response
09/29/2021
Business Response /* (1000, 5, 2021/08/03) */ This letter is in response to the above referenced complaint. Confie Claims Services, Inc. doing business as Bluefire Claim Services is the administrator for Old American Indemnity Company for policies bound by Aggressive Insurance Services, Inc, we are responding on their behalf and provide the following information. On 7/8 The adjuster spoke to Ms. *******, secured her facts of loss and scheduled the appraisal of her vehicle damage. The adjuster also ordered the accident report. On 7/16 the appraisal was completed. On 7/20 the accident report was obtained. The liability and coverage investigation were completed. On 7/28 the adjuster made contact with Ms. *******, explained the repair process and rental reimbursement. The adjuster mailed payment in the amount of $524.56 payable to ***** ******* as well as a copy of the initial estimate. On 8/2 the repair facility chosen by Ms. ******* requested a supplement. The supplement was completed on 8/3 and payment was issued to Boyd Group/Gerber Collision in the amount of $527.73.
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Contact Information
Customer Complaints Summary
259 total complaints in the last 3 years.
101 complaints closed in the last 12 months.