ComplaintsforBluefire Insurance

• Initial Complaint

  07/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was in a minor traffic accident on 6/31/2021 and filing a claim has been nothing but stressful with this company. It has been over a month and i have gotten no answer on what is going to happen to my car . Even the body shop can not get ahold of my adjuster ABERCIO RIGBY . Every time i call and leave a voicemail i get no response back. I have left 8 voice mails called 116 times and 4 emails and still i get nothing. The last time i spoke to a human being he told me that i was waiting for the body shop to send a estimate turns out they shop sent on the 12 of june. So whats the hold up. I would like you to please fix my car or pay me off.

  Business response

  08/30/2021

  Business Response /* (1000, 6, 2021/07/08) */ Please submit your claim or policy number so that we can locate your file. Thank you Consumer Response /* (2000, 8, 2021/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) XXXXXXXXX . Can you also please explain why my deductible is now 3x the amount i should be paying ? I was on medical leave from work and i payed my payment like I always do

• Initial Complaint

  06/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint because I would like an issue resolved that they seem to not care to resolve in a timely manner. I have had to make a complaint against the same insurance for a prior claim that took over 2 months to resolve. Before I could get around to changing insurances, my other vehicle was involved in an incident. This incident occurred over a month ago. Claim number is ***********. They asked me to have my vehicle towed to a mechanic and for the mechanic to do the job that THEIR adjuster was responsible for doing. I did that. After the mechanic sent them the estimate, they continued to ask for more and more and apparently didn't trust his judgment after all they asked for and he gave them. They finally, after wasting so much time, sent their own adjuster. I call every number I have and leave messages as well as send emails and they can never call back. They are extremely unprofessional. I need answers. I need my car fixed. Over a month & still waiting is way too long

  Business response

  10/29/2021

  Business Response /* (1000, 5, 2021/07/12) */ We have reviewed the complaint filed by ***** ****** and understand the urgency in finalizing our claim investigation for the customer. The customer filed a claim for water damages sustained from a flood on the insured vehicle. As with all claims filed, we take pride in our customer service for our policyholders. Unfortunately, the damages to the customer's vehicle require further investigation and diagnostics in order to finalize if the vehicle is repairable, a total loss or if the alleged damages are covered under the policy. We have sent out a material damage appraiser to inspect the vehicle while it is at the body shop. Our appraiser took fluid samples of oil, inspected the air filter and resonator for debris to the air filter. In addition, the interior of the vehicle was inspected for signs of water intrusion, which came back negative. At this time, the material damage appraiser is waiting on the results of the fluid sample obtained in order to determine if the alleged damages are covered under the policy. We understand the policyholder is dissatisfied with the timeframe of getting conclusion on whether the damages claimed are covered under the policy. We have followed our standard claims handling practices to the best of our ability in investigating the claim. Once we have finalized if coverage is afforded for the claimed damages, the policyholder will be contacted in a timely manner. Consumer Response /* (3000, 7, 2021/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They do not take "pride" in customer service. This claim and a prior one made have proven that. My complaint is that they should have sent someone when it first happened which was about 1.5 months ago. They waited a little over a month to send someone to retrieve fluid samples that they said would be back within 5 to 7 business days, and still nothing. I would have liked for them to treat this claim as if it were their own and they surely wouldn't have waited over a month to send someone. They also surely wouldn't of enjoyed not having a car for this long. Their customer service is horrible and their communication skills are nonexistent. If customer service was a priority then the actions they needed to take should have been done immediately. It seems to me they are trying to find a way out of covering the damage. I've never heard of an insurance doing all this and taking months to do it. Business Response /* (4000, 9, 2021/07/14) */ Once we have finalized if coverage is afforded for the claimed damages, the policyholder will be contacted in a timely manner. Consumer Response /* (4200, 17, 2021/07/27) */ Why is this case closed? The insurance refuses to cover all the damage even though I had full coverage. The estimate given to them by a certified mechanic was 12,300 dollars. They only accepted to pay approximately 5,390 dollars which is not even half. When the mechanic from the shop my vehicle is at asked the appraiser of the insurance why only that amount and why have him give an estimate if they didn't plan to use it, the appraiser told him that he never even received the estimate sent because he had replaced an appraiser that was assigned my claim at the beginning and noone had given him the estimate sent so he came up with his own. He then said he would look into locating the estimate sent by the shop and he was never heard from again. They only wanted to cover a used engine and 8 hours of labor. My car needs a new transmission and no mechanic is doing all that working, plus the work already done due to the demand of the insurance, for only $700. They refused to pay that and more. My car has been in a shop for 2 months already. Onnly a check of less than half was sent. I will be pursuing legal action. By reading their reviews and seeing how many BBB complaints have been made against them, it is fair to say noone has taken the necessary legal actions and that BBB is allowing them to continue with their illegal antics by not shutting the doors to this fraudulent business and by closing cases before they are settled. Business Response /* (4000, 20, 2021/08/18) */ We have reviewed the complaint filed by ***** ****** and understand the urgency for the customer to get the car repaired in a timely matter. We have contacted the body shop and the customer and advised of the approved damages to date. The customer and the body shop are contending that the engine needed to be replaced. Our material damage appraiser approved the replacement of the engine. The body shop contacted the appraiser to discuss the transmission damage, and contends it needs to be replaced but had no evidence of the transmission being damaged. The appraiser explained our repair process to the shop and advised that we have not denied the transmission damages. We are requesting a diagnostic scan on the transmission after the engine is replaced to determine if there is damage and if it is related and covered under the policy. Once the engine is replaced, the body shop will need to submit the results of the diagnostic scan on the transmission for review.

• Initial Complaint

  06/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Got into a wreck with Someone who has blue fire insurance. My adjuster rarely answered the phone or emails. Once I finally got an estimate for my car repairs they told me I would receive $1399 then one day before they mail me the check they tell me that I would only be getting $1119. Even though the accident was 100% the other persons fault.

  Business response

  08/30/2021

  Business Response /* (1000, 5, 2021/06/28) */ Upon obtaining both parties statement we concluded that Ms. ****** was partially liable for the loss. We assessed 20% liability on Ms. ****** due to driver inattention, therefore reducing the property damage estimate from $1,399.64 to $1,119.71; payment was issued for same on June 15, 2021. Consumer Response /* (3000, 7, 2021/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Other party willingly admitted that accident was 100% her fault. Therefore 20% should not be my fault. Business Response /* (4000, 9, 2021/06/29) */ Based on our investigation you were found to be 20% liable for the accident.

• Initial Complaint

  06/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My car was flooded out in Baton Rouge in early May. It's mid June and no resolution in sight! The adjuster(Aaron R*****) is giving us the run around. Our car has been at the dealership for weeks awaiting a visit from my insurance! It's horrible. We've done all in our power: filed a claim, got an assessment from the dealership; still nothing.

  Business response

  08/30/2021

  Business Response /* (1000, 5, 2021/06/30) */ We apologize for any inconvenience that you have experienced. The vehicle was a total loss and payment was issued to your lienholder.

• Initial Complaint

  06/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  An individual insured by Blue Fire Insurance hit my car. I filed a claim with Equity Insurance. Received a letter from Blue Fire saying they were handling the claim. The agent's name is Brandon ***** I called him. He didn't answer. Voice message said I would receive a call within 24 hours. Never returned my call. I have called 4 times, emailed and texted. Still no response. I just want to get my car repaired.

  Business response

  08/23/2021

  Business Response /* (1000, 5, 2021/06/24) */ We apologize for any inconvenience that you have experienced. The estimate has been completed, payment issued, and the adjuster has explained the repair process. Consumer Response /* (2000, 7, 2021/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) After your contact with the company, the adjuster made contact with me. Thank you very much

• Initial Complaint

  06/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My sons car was in an accident and the insured vehicle was covered by Bluefire Insurance company. It's been 2 months since the accident and they've not handled one thing with the claim!! They don't return calls emails etc etc. adjusters Lynda ***** and Veronica ****** won't return their calls and their supervisor Don ***** is obviously not handling his business or his employees. Our claim number is TTXXXXXXXXX

  Business response

  08/23/2021

  Business Response /* (1000, 5, 2021/06/17) */ We extended an original offer to Mr. ******** * ******** for his total loss on April 22, 2021. Mr. ******** acted with the capacity to make decisions regarding the vehicle. When no decision was made after an extended period of time, we issued the Owner Retained amount on June 2, 2021 and closed our file. We will gladly speak with the listed vehicle owner or; if given permission by the listed owner, Mr. ******** in regards to continued settlement of the claim.

• Initial Complaint

  06/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted blue fire insurance on May 21/2021 as I was involved in a car accident with a big rig on the 60 freeway going east bound and was hit from behind. I try to call the adjuster Jamal R*** and supervisor Steven R*** and they ignore me or they will put me straight to voicemail. I was told by customer representative that Jamal R*** is new and I noted to them that not only is he incompetent about the claim but he fails to even care or take time to settle this at all. They sent a letter saying that there is not enough information and they have not event communicated with the repair shop where my honda is at all. Jamal R*** even said that if I file a claim and proceed that it is my fault and they don't even know the facts of what happened. My policy number for the accident is OHXX-XXXXXXX and if they fail to help me I promise I will seek legal action against this company. I'm not playing this isn't a game and I don't have time for their incompetence and neglecting on this matter.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/06/23) */ We apologize for any inconvenience that you have experienced. The adjuster has left you a message to discuss the next steps to resolve your total loss claim.

• Initial Complaint

  05/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have a claim number ATX XXXXXXXX and the adjuster will not email me an estimate or call me. I have had nothing but problems with this company. My truck goes in the shop on June 21 at that time I will also need a rental car yet I'm scared they won't even reimburse me for that

  Business response

  08/18/2021

  Business Response /* (1000, 11, 2021/06/14) */ We apologize for any inconvenience that you experienced. This loss was reported on April 28th. Photos were submitted on June 08th and the estimate was completed the next day. The repair payment was issued to the vehicle owner on June 10th. At this time to claim is resolved.

• Initial Complaint

  05/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Every month this insurance company charges me late payment even if I pay on time. I was told that if I pay my insurance 10 days before the deadline, I will not be charged. Ridiculous! The fact remains, I paid on time. I was not happy with the experience. The first call I made, I was challenged on the phone by the representative to take their service or leave. That's what I did when the policy terminated. I shopped for another insurance provider. The policy ended but now they are charging me cancellation fee.

  Business response

  07/28/2021

  Business Response /* (1000, 5, 2021/05/24) */ Please provide your policy number so we can locate your file. Consumer Response /* (3000, 7, 2021/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Policy Number: NMCXXXXXXX Policyholder: ******* ******* Policy Status Cancelled Business Response /* (4000, 9, 2021/06/04) */ Mr. *******'s annual automobile policy incepted on March 10, 2020 and was to expire March 10, 2021. On March 9, 2021 Mr. *******'s agent cancelled the policy "per insured's request" via our agency portal and a $15.00 cancellation fee was subsequently charged, as per our guidelines. If a policy is cancelled mid-term a $15.00 cancellation fee applies. This left an $11.00 balance due on the policy for the $15.00 cancellation fee and earned premium. We've taken into consideration that they policy was cancelled one day prior to the expiration date and have waived the cancellation fee as a courtesy. On June 2, 2021 check #XXXXX for $4.00 was mailed out to the named insured ******* ******* at the address listed on this complaint for the unearned premium Consumer Response /* (2000, 11, 2021/06/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) ...

• Initial Complaint

  05/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was the victim of a hit and run that occurred February 28th, 2021 in ********* Wal Mart parking lot. I filed a police report where they were able to review the footage of the vehicle hitting my vehicle in a manner that may have been intentional. I posted the vehicle to social media and the owner contacted me admitting guilt and providing me with his insurance information. I filed a claim with his insurance company and had already informed my insurance company. The claim number through Blue Fire is ***************. I was told an adjuster would be in contact with my insurance company. When following up with my insurance company, I was informed that they were not getting calls back from Blue Fire insurance and was advised to contact them myself for better results. I have since called multiple times and escalated my claim. Im always promised a call back within 24 hours and am yet to receive a call back. They have been supplied police reports and photo evidence.

  Business response

  08/11/2021

  Business Response /* (1000, 7, 2021/06/08) */ We apologize for inconvenience that you have experienced. The payment has been issued and mailed along with the estimate.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩