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Business Profile

Loans

Exeter Finance Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Exeter Finance Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 799 total complaints in the last 3 years.
    • 303 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from ******* **** in 2020. The loan I received from Exeter Finance was at an extremely high APR of *****%, which I believe to be predatory and unjustifiable given my credit history at the time. I am facing significant difficulty in making payments due to this high interest rate.I have attempted to reach Exeter Finance multiple times to discuss options for reducing my APR or obtaining more favorable terms, but I have not received a satisfactory response. The loan terms were not fully explained to me at the time of signing, and I was not informed about the potential impact of such a high APR.Request: I respectfully request an investigation into the fairness of the loan terms provided by Exeter Finance, especially the high interest rate. Additionally, I seek guidance on how to address this issue and whether there are options to modify my loan or reduce the APR. There are also random fees that do not have any explanation and I am being charged late fees when I am not late.

      Business Response

      Date: 04/29/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

      Customer Answer

      Date: 04/30/2025

      I have reviewed the business response and accept this resolution regarding an investigation. 

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      made multiple lawful requests to Exeter Finance for:1.The original wet-ink signed contract (not a digital copy),2.Full itemization of all charges and add-ons, and 3.Proper debt validation and Truth in Lending Act disclosures.Exeter failed on all three counts and continues to send me a digitally recreated customer completed copy, which is not my original agreement and is therefore not legally enforceable.Violations Identified:1. TILA Violations Failure to Provide Clear, Written, Pre-Signing Disclosures (15 U.S. Code 1605, 1638(a), 1638(b))I was never informed or shown the inclusion of the following charges before or at the time of signing:$933 Maintenance Plan (Premier)$995 GAP Contract $297 ************ These are optional add-ons that must be disclosed, explained, and agreed to in writing with clear timestamps, under 1638(a)(2)(AB).No evidence was provided showing I knowingly consented to these ********** timestamped documentation or confirmation of when I received TILA disclosures, as required under 1638(b)(1).2. **** 1611 Willful ********************* Liability After I formally notified Exeter of these issues and demanded correction, the company continued to ignore my requests. This now qualifies as willful and knowing noncompliance under 1611, carrying civil and criminal penalties.3. FDCPA 809 & UCC ***** Failure to Validate the Debt I requested validation of the alleged debt, including the original signed contract. Instead, Exeter provided a digitally reconstructed version that:Lacks wet signatures,Contains incomplete disclosures,Was not the version I signed in person.Per UCC *****, I have the right to inspect the original negotiable instrument. Exeters refusal to provide it constitutes failure to validate the debt and bars further collection or reporting activity.4. **** 611 Reporting Inaccurate and Unverified Information

      Business Response

      Date: 04/28/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

    • Initial Complaint

      Date:04/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with EXETER FIN Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

      Business Response

      Date: 04/23/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am formally disputing the inaccurate and incorrect information that EXETER FINANCE LLC also known as EXETER FIN has furnished to consumer reporting agencies regarding my account. Your reporting of this account has caused severe harm to my reputation, financial standing, and overall ability to obtain credit for personal and household purposes. As such, you are in direct violation of federal ********* Violations Regarding Inaccurate Reporting Under 15 U.S. Code 1681s-2 - Responsibilities of Furnishers of Information to **************************** you are prohibited from reporting inaccurate information. Specifically: 15 U.S. Code 1681s-2(a)(1)(A): A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. By continuing to report this account inaccurately, you are knowingly violating the law and are subject to enforcement actions.*** Classification of Charge-Offs and Its Impact on Credit Reporting The *** explicitly classifies a charge-off as canceled debt, which is considered gross income for the borrower. According to *** Publication 4681:"A canceled debt must be reported as gross income, and the creditor is required to issue a Form 1099-C for any canceled debt over $600."Since a charge-off is legally classified as income, it is inaccurate and unlawful to continue reporting this account as an outstanding liability or unpaid debt on my credit report. This misclassification of a charge-off as a still-due debt constitutes false and misleading reporting,and as such, the account must be removed from my credit file immediately.Furthermore, your institution has likely collected:1. Insurance payouts built into the finance charge, which protect lenders against borrower default (per the Truth in Lending Act, 15 U.S.C. 1605(a)).2. Tax deductions from the *** for the charged-off amount, as charge-offs are written off as losses.

      Business Response

      Date: 04/22/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed a car through Exeter finance. Just over $9,000. I thought I was being taken care of. I am finding out that the interest rate that I am paying is illegal under usury law 28% interest. I called and asked if I could lower it because it was technically an outrageous and illegal rate. Exeter told me that they could charge up to 28% and that they didnt know anything about the legal limit of interest rates for car financing. I just want my interest rate down to the legal maximum at the very least. How can this be allowed to happen? Please help me. If Exeter does not lower I will need to file a suit and I would then be getting back all of the extra money I've paid because of the illegal rate. The amount being charged is twice the value of the car.

      Business Response

      Date: 04/22/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
      with the affected consumer, as necessary. Where applicable, a written response will be provided to the
      consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
      or the consumer have any further questions or concerns following the investigation, please don't hesitate
      to contact us.

      Customer Answer

      Date: 04/24/2025

      I am rejecting this response because:   what I was sent was a generic letter which didn't even mention the complaint at all. It wasn't even a signed letter.

      Business Response

      Date: 05/02/2025

      While we understand that the consumer may not be satisfied with Exeter's initial approach to
      addressing their concerns, we are confident that we thoroughly addressed all their issues and our stance
      on the matter remains unchanged.

      Customer Answer

      Date: 05/02/2025

      I am rejecting this response because:   Exeter Finance conspires with auto dealerships to inflate vehicle prices to cover a hidden finance charge, effectively passing on the discount fee charged to the dealer to the consumer. Here's a more detailed breakdown:
      Hidden Finance Charges:
      Exeter Finance doesn't disclose the true cost of financing, including hidden fees. The cost of financing was disguised as an inflated vehicle price, effectively adding to the overall cost of the loan without the consumer's knowledge.  overall cost of the loan without the consumer's knowledge. 
      Unlawful Repossession Practices:
      The lawsuit alleges that Exeter Finance uses GPS tracking devices on vehicles to facilitate repossession, but this practice is not disclosed to consumers. The lawsuit claims this is an "unconscionable" invasion of privacy and a violation of state and federal laws. 

      Violations of state and federal consumer protection laws, including the Fair Credit Reporting Act (FCRA) and the Telephone Consumer Protection Act (TCPA), and seeks redress for the ***** suffered by the class. Billing records have been inconsistent, being penalized or reported to credit agencies despite having accounts paid in full or on time. 

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have been trying to reach this business because someone opened up an account in my name without my consent and I wanna get in touch with the business to know who did it, why , and where but they have yet to respond to any of my calls or messages, it is very hard to reach them, I want this item off of my credit its hurting me badly in succeeding in life

      Business Response

      Date: 04/22/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Exeter Finance: 1. **Re-aged my auto loan account 6 months in a row**, misrepresenting delinquency dates. 2. **Charged off the account monthly** despite my active efforts to resolve it. 3. **Withholds my vehicle title** after I fully settled the debt via a "special deposit" (cleared on [date]). 4. **Ignored 3 written notices** (sent on [dates]) confirming the settlement. 5. **Fails to update credit reporting to "Paid"** per our agreement, harming my credit.

      Customer Answer

      Date: 04/07/2025

      I already filed the complaint, but it was a little incomplete when it comes to response. I need the title and I need for this account to be removed from my credit report as paid in full. Thank you. They also are guilty of violations, like re-aging and other provable violations that I need compensation for

      Sent from ******** ***** (***********************************)


      Business Response

      Date: 04/21/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last month February I received a substantial sum of money. I immediately went in and paid mt car payment for both months I was behind. It's even logged in my bank. And this time I see that its doubled, ummmmm....**** to the no.

      Business Response

      Date: 04/15/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EXETER FIN ***************** Balance: $0.00 Pursuant to 1681i(a)(6)(B)(iii), A DESCRIPTION OF THE PROCEDURE USED TO DETERMINE THE ACCURACY AND COMPLETENESS OF THE INFORMATION SHALL BE PROVIDED TO ME, THE CONSUMER. I am prepared to seek legal counsel, pursuant to 15 USC 1681o, for willful negligence on this matter, file a complaint with the BBB and also file a formal complaint with the attorney generals office.

      Business Response

      Date: 04/15/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this
      complaint. These matters were addressed directly with the affected consumer, and our stance on the
      matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any
      details of the resolution. The consumer has the option to release such details at their discretion.

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute inaccurate and/or non-compliant reporting of an account ***************** on my Equifax credit report. Under the Fair Credit Reporting Act (****), 15 U.S.C. 1681s-2, data furnishers such as Exeter Finance are required to provide accurate information and correct any errors promptly. I have identified the following issues with EXETER finance DATA reporting: ***** are violating my rights by not reporting accurate information on my credit report. This account Is Showing as a closed delinquent account and it should not be on my Equifax credit report . because it is reporting inaccuracies.THIS ACCOUNT IS NOT REPORTING ON MY OTHER TWO BUREAUS TRANSUNION, OR EXPERAN. 2.THIS IS A DIRECT VIOLATION OF THE **** BECAUSE your company is not reporting true and accurate information. 3.Furthermore, under 15 U.S.C. 1681s-2(b), once a dispute is filed with a credit reporting agency, you must conduct a reasonable investigation and provide results within the required timeframe. Failure to do so may be considered willful non-compliance, which could result in legal action under 15 U.S.C. 1681n and 15 U.S.C. 1681o for damages. 4. EXTER FINANCE HAS improperly REPORTED info to equifax , and has refused to provide proof of my permission for them to do so.

      Business Response

      Date: 04/11/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this
      complaint. These matters were addressed directly with the affected consumer, and our stance on the
      matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any
      details of the resolution. The consumer has the option to release such details at their discretion.

      Customer Answer

      Date: 04/17/2025

      I am rejecting this response because: I have not been notified of any updates as to why this is on my credit report , and no one has reached out from exeter finance.  this account was removed off of all my credit reports, but equifax stated that exeter has provided proof that this account is accurate and I have not recieved any proof of this.

      Business Response

      Date: 04/25/2025

      We acknowledge the consumer's additional concerns subsequent to Exeters initial response.
      Accordingly, we will proceed to reopen our investigation, and any newly identified issues will be
      promptly and directly addressed with the consumer. The consumer retains full discretion to disclose
      resolution details as they deem fit. If you or the consumer have any further questions or concerns,
      please don't hesitate to contact us.

    Exeter Finance Corp is NOT a BBB Accredited Business.

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