ComplaintsforExeter Finance Corp
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
They lie to me stealing my money and not putting my payments towards my car note i talk to the lady at exter and she never told me anything about my payment was going on other fees its unfair to me i need a judge to do a class actions law suit against this company please my balance suppose to be ****** and its still ******Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
i am not liable for this debt with the defenders" EXETER FINANCE LLC this debt was settle and was suppose to be deleted out of my account immediately payment on 03/04/2023 i am in the process on closing on my mortgage , up on looking at my credit. i see the inaccuracy because of the inaccuracy is causing a lot of duress and stress because if i don't get this account to stop reporting on my account TODAY nd DELETED. I can lose my deposit. I need This to Stop reporting and remove from my account As soon as possible.Customer response
07/01/2024
this is being reported inaccurately first off all
its not suppose to be on my credit reports, because it was sold to a 3rd party collection ( which i paid this debt ) i previously attached the file
the law give me the right to dispute and have all the bureau remove , things that are inaccurate , cause injuries on my report.
i hope BBB will be help me and avoid stalling because my level of stress is higher by day and night .Business response
07/09/2024
In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
with the affected consumer, as necessary. Where applicable, a written response will be provided to the
consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
or the consumer have any further questions or concerns following the investigation, please don't hesitate
to contact us.Customer response
07/12/2024
I have reviewed the business response and accept this resolution.
please remove all my previous comments, i was mis-inform, i was under the impression from my lender, i thought someone open a new account on my name , i am so-so sorry, i was asking for a favor, instead for good a gesture to see how i can save some more money . so I take my time to write to you, for to ask for a favor, I am in the process of closing on my first-time home, after struggling for years, i paid with you all my mistake to get this opportunity , in just a few days, praise God, I come from far only my lord knows, from abuse , divorce, what I had to overcome from divorce and abuse. to be here today asking you guys to help me too. Kindly. to see if i the bureau can be inform to remove the paid account for me.. hopefully that will help me with a better interest.
also i do not want, to have this information public. just a private message the company for a good faith. thank you..Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I reviewed my Consumer Reports and noticed that there was an Fraudulent account on my credit report. Exeter Finance ACCT# ******************** company has been made aware of this fraudulent account via certified mail on several occasions. I have submitted an FTC Complaint, and Police Report concerning this matter. And Exeter Finance is refusing to honor my reports, also they're updating the address on this fraudulent account to match my address, so that this fraudulent account would comeback verified. That is highly illegal, and unethical for them to do such things. Exeter Finance have assumed a vital role and have a responsabilty to report Consumer information to the best of their ability with Maximum Accuracy, and they are seriously in the wrong here for reporting an fraudulent account that has been opened illegally. I contacted Exeter Finance and asked for them to investigate & remove the fraudulent account from my consumer report that they are illegally reporting and i requested specifically the alleged original application bearing my signature they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act, and this disputed item may not appear on my credit report if it cannot be supported by any evidence or proof.Business response
07/03/2024
Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My first inital payment i made with this company of Exeter Finance which was my car note of the payment of $534.88. I made this payment on a friday being the payment was not going to upload until the next following active business day of monday. I accidentally pressed another payment for june 1st. Hoping that their system can detect a duplicate payment they will cancel, no they still went and continued the transaction from the june 1st and took it out my account june 6th. Now the merchant wont give me money back and the policy they keep referring to is not on the website. Their policy is due to the payment being online we cannot refund u it has to be on the payment with us over the phone . Never heard of a company not having a active policy online for a courtesy.Business response
07/03/2024
In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Exeter finance, I do not have a contract with Exeter finance llc, they did not provide me with the original contract as requested.Customer response
06/20/2024
Was a pay to delete, talked to customer representatives they said it would be fall off the credit report on the 19th n if not to dispute it.Business response
07/03/2024
In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.Initial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a vehicle from this company and now they won&#**;t give me the title. They are stating there&#**;*************** on the title and I do not understand how they sold me a car with no title.Business response
06/24/2024
In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
with the affected consumer, as necessary. Where applicable, a written response will be provided to the
consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
or the consumer have any further questions or concerns following the investigation, please don't hesitate
to contact us.Initial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have an auto loan with Exeter finance that was opened March of 2022 and was charged off / Closed November 2022. The company has since then repoed the vehicle twice and added additional fees to the account. The total amount I have paid to them is $11,552.78. I still receive calls from the company demanding payment of the monthly premium and being told if I am unable to keep up the car would be reposed again. Initially when I purchased the vehicle the horn did not work causing a safety hazard.Business response
06/28/2024
In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
with the affected consumer, as necessary. Where applicable, a written response will be provided to the
consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
or the consumer have any further questions or concerns following the investigation, please don't hesitate
to contact us.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid bill for ***** in May. During May it showed I owed $0 for ***** after paying. The next month it said I owed $700 in *****. Aside from charging more than $17 per $100 per year which is illegal in *******. This company does shady things like double charging. They also reported I paid ***** to Credit Karma but not to Experian.Business response
06/19/2024
In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear Better Business Bureau,I am writing to file a formal complaint against Exeter Finance regarding an unauthorized account that has been reported on my credit report. Despite my efforts to resolve this issue directly with Exeter Finance, the account remains on my report.Details of the unauthorized account are as follows:Creditor Name: Exeter Finance Opened Date: 3/13/2021 Account Number: *****************I have never applied for or opened an account with **********************. This account's presence on my credit report is negatively impacting my credit score and financial standing. I have contacted Exeter Finance to dispute this account and provided the necessary documentation to support my claim that this account is fraudulent. Despite my efforts, the account has not been removed from my credit report.I request that the Better Business Bureau investigate this matter and assist in getting this unauthorized account removed from my credit report. Exeter Finance should take immediate action to correct this error and ensure that no further unauthorized accounts are reported in my name.Thank you for your assistance in resolving this urgent matter.Business response
06/24/2024
In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
with the affected consumer, as necessary. Where applicable, a written response will be provided to the
consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
or the consumer have any further questions or concerns following the investigation, please don't hesitate
to contact us.Initial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this **** with charter communications, I do not have contract with EXETER FIN, they did not provide me with the original contract as i requested.Business response
06/18/2024
In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
with the affected consumer, as necessary. Where applicable, a written response will be provided to the
consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
or the consumer have any further questions or concerns following the investigation, please don't hesitate
to contact us.
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Contact Information
Customer Complaints Summary
733 total complaints in the last 3 years.
307 complaints closed in the last 12 months.