Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3rd 2025 I went to purchase a vehicle from Clay Cooley Chevrolet, I specifically asked to make sure the price of the vehicle was $33,887 , they agreed, when I was signing my financial documents I chose to get a service plan and was told the price was $1495 , I traded in my current vehicle at the time. During signing the paperwork I didnt see any of the monetary values and was rushed through signing. When I received my paperwork online and went over it the next day the prices were not was previously discussed and agreed upon. The price of the vehicle was changed to $37124.63 and the service plan was changed to $4400. I reached out to the dealership and when someone finally called me back I said that it was not correct . They told me it was right on their end and treated me like I was stupid and couldnt clearly see the numbers were incorrect. I was very frustrated and angry that they deceived me and I said that I wanted to return the vehicle per their 3 day policy if I wasnt happy with the vehicle, they then told me that they had already got rid of my vehicle so that was not possible. Ultimately I was tired of arguing with them and I decided to file a complaint with the bbb

  Business Response

  Date: 04/08/2025

  Good afternoon *******,
  
  Thank you again for taking time this afternoon to resolve your Complaint to the Better Business Bureau.
  
  Per our discussion, I agree to upgrade your 3 year Family Guarantee to the 5 year Family Guarantee at no cost to help resolve this issue.
  
  I hope this satisfies any outstanding issues regarding this manner.
  
  If you have any concerns or questions, please feel free to contact us at Clay Cooley Chevrolet.
  

  Customer Answer

  Date: 04/08/2025

  I have reviewed the business response and accept this resolution. 

  Business Response

  Date: 04/08/2025

  We spoke to customer yesterday and offered her an extension of her Family Guarantee from 3 to 5 years at no extra cost.  The issue has been resolved

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clay Cooley Chevrolet, ************************************ I am filing this complaint due to deceptive sales tactics, misleading financing practices, and lack of transparency at Clay Cooley Chevrolet in ******, ***On March 6, 2025, I found a vehicle on their official website and visited the dealership the same day. Upon arrival, we were told the vehicle had already been sold and were pressured to consider higher-priced options. However, after leaving, I received a text asking if I was still interested in the same vehicle, contradicting what we were told. The next day, sales representative ******* ******* confirmed the vehicle was still available and sent pictures, so we returned to the dealership.Upon seeing the car, it had visible scratches, a strong urine odor, and a vibration over 40 mph. Mr. ******* dismissed concerns, claiming it hadnt been serviced yet despite already being listed online.We told them we would do the financing through ****, but the dealership insisted on running her credit, falsely claiming they could match or beat ***** rate. After doing so, they provided monthly payment estimates without an interest rate. When pressed for transparency, they admitted they could only offer 89%significantly worse than *****When we proceeded with our **** loan application, we were repeatedly pressured to sign paperwork without knowing the final vehicle price, taxes, or fees. When I requested the full cost breakdown before signing, the manager refused. As we completed the loan, the manager entered, took the paperwork, and later, Mr. ******* told us the dealership was "parting ways" due to our resistance to signingeven though our **** loan was approved.Desired Outcome:I request the BBB investigate this dealership for deceptive practices and ensure they are held accountable for dishonest sales and unethical financing tactics. Consumers should beware when dealing with this dealership.

  Business Response

  Date: 03/18/2025

  
  Customer was trying to purchase the 2020 Corolla (which we sold the same day, but customer picked up the next day). There were no urine odor or excess scratches on the vehicle. The lady worked for ***************** and had her brother here telling her how to purchase a vehicle. We agreed to their numbers however, they refused to sign the preliminary documents. 
  
  They went from claiming they had their USAA financing set up, to having to apply and go through the entire process while they were here. They asked for drive out pricing and we gave them the calculation down to the *****. In the process of them doing all of that, we found another customer that wanted to buy the car and sold it to them. 
  
  
  Yes, we did pull their credit with consent but did not submit it anywhere because once again they refused to sign final docs.
  
  
  

  Customer Answer

  Date: 03/21/2025

  Please review attached documentation. 

  Customer Answer

  Date: 03/21/2025

  I am rejecting this response because:   Please review attached documents. 

  Business Response

  Date: 03/24/2025

  Dear BBB,

  This response is not coming from the actual buyer but more so the self proclaimed automotive expert whom had nothing to do with the transaction. 

   

  Also, the client in question gave a direct credit application and authorization to submit her credit for financing options. In agreeance with **** regulations, we submitted it to more than one back so that we could make sure the best and favorable rates were available. 

  The client went from "stating" they had USAA financing to attempting to acquire it while at the dealership. If they were so positive that their financing was in place, they would not have filled out a credit application and applied for financing. Nontheless, this compliant once again deserves no merit because it is not being displayed accurately by the person who actually was involved with the transaction.

   

   

  Please close.

  Business Response

  Date: 03/24/2025

  Dear BBB,

  As previously stated, this is a frivolous attempt from someone that had no direct desire to purchase a vehicle from the dealership. The actual client herself has made no complaint directly to you. Please close this case to prevent further time from being wasted on this matter.

   

   

  Thank you.

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response because:   Please review attached documents. 

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 ***** Silverado truck on 09/14/2024. I didnt get the truck until 09/19/2024 and that day it left me stranded at my aunts house. It didnt want to change gears from park. I messaged the sales person who then had me contact the sales manager and they sent a tow truck the next day to pick up the truck. I got the truck back on 09/25/2024 and they said the truck had a problem with a sensor and they had replaced it, so then on 09/26/2024 it happened again the same issue was happening where it would not shift gears. I called the sales manager whom then got the general manager on the phone and repeated to them the same issue. They came out to my home and I told repeatedly the general manager that I wanted to make sure there would be an extended warranty on the vehicle due to the issues the truck was having he then confirmed that I would have it and they would be emailing me the copy of the warranty. On 09/27/2024 the mechanics went to the home to the pick up the truck for repair again. On 10/17/2024 they then told me the truck was ready and that some module parts had been replaced and that they had drove it 80 miles to make sure it was good and no issues. The general manager had told me that if it continued to have the same issue or anything I would be able to go back in to get a different truck and trade it due to the many issues it had since the beginning. On 01/05/2025 the truck had done the same thing and I had to pay a tow truck $80 to tow it. On 01/19/2025 the truck left me outside the church and it would not shift gears at all the check engine light kept coming on. I spoke with the dealership and they completely screwed me with removing the warranty and I made 3 payments just for a truck I didnt get to have or enjoy long. They took long to send me the paperwork because I kept calling them. I reported everything to the finance bank because this was completely scam after I had previously purchased a vehicle from them that I paid off.

  Business Response

  Date: 02/19/2025

  Good afternoon 

  We called the customer so we can be able to bring the vehicle back to our service department and fix the existing issue but found that the customer does not have possession of the vehicle any longer. We apologize for any inconvenience we could have cost but unfortunately there is not much we can do to solve the service issue with the vehicle. 

   

   

• Initial Complaint

  Date:01/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2025 ***** Trailblazer from this dealership, assisted by Sales Associate ******* *******. Our experience was disappointing due to misrepresentation of pricing, lack of transparency, and unethical practices.We traded in our fully owned vehicle, expecting the $10,000 trade-in value to later be applied toward the loan amount. However, the dealership used the trade-in as a down payment instead, inflating the vehicle price without clearly explaining this to us.We were quoted an out-the-door price of $23,290, which we were told included a $3,000 warranty. After the sale, we discovered that the true out-the-door cost was $33,290, far above the vehicles MSRP. Upon reviewing the contract (which we had to download from the lenders portal because the dealership did not provide a copy), there was no $3,000 warranty listed.******** ****** in the finance office assured us multiple times that the loan amount would total $23,290. However, upon reviewing the loan documents, we saw $8,662 in additional warranties had been added without our knowledge. At no time were these warranties explained to us. When we asked about canceling the warranties, ******** initially told us to contact the lender as only they could cancel the warranties. After contacting the lender, we learned only the dealership could cancel these warranties and issue ********** the time of the sale, we were not given a copy of our contract. When we later asked ******** for the paperwork, he told us, We dont give that out to customers. After pressuring the dealership, ******** gave us a cancellation form for the warranties. We signed it but were told the process would take 812 weeks.We request the dealership immediately process the warranty cancellation and expedite the $8,662 refund. We ask for a review of the $10,000 trade-in application to clarify how it was applied. We hope the dealership improves its transparency practices to ensure others are not taken advantage of.

  Business Response

  Date: 01/17/2025

  The customer filled out the cancellation form on all additional products that were added to his loan.  An email to cancellations to make sure they expedite the process. 
  
  Regarding the trade in. The customer was given exactly $10000 for his vehicle, and it was applied directly to lower his amount finance and that shows on his law contract.
  
  

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2024 ***** equinox EV on 12/7/24. 24hr on later 12/8/24 the car starts giving a warning of Service High Voltage Battery System Error. The first thing jumping to my mind was lithium batteries have a history of causing fires/exploding. Minutes later the car starts fogging up and heavy burning gassy smell starts to fill the car up. My level of panic/terror spiked through the roof while finding myself unable to breath due from heavy fumes. Hearing the sounds of kids crying for help Mommy, mommy, we cant breathe!!! and at the same time thinking the car was going to blow up is an experience no person or parent should ever have to go through. I literary saw my family and I dying that night. Car gets towed to the dealer the next day. That afternoon we spoke with the sales manager ***** ****** and told him the horror we lived through, and he tried to play it off as if it was nothing and kept trying to convenience us to stay with the car when we requested a refund. He promised us they would fix the car by Thursday that the only issue with the car is that it was missing free-on and a software update because someone at the dealer forgot/failed to properly inspect the vehicle prior to releasing it for purchase. Now we verbal find out the car needs parts that are on back order and no one know when the car can be fixed or if it can even be fixed. Since the car arrived at the dealer we have never received one formal call or email from the dealer telling us what is wrong with the car or what options we have. We asked for an even exchange car since they have another exact car but they will only do this if my husband is added to the loan so they can get a new person to apply to make it look like a new sale and we have to pay $2000 more even thought its the same car. They will not refund us our full money back, or tell us when or if the new car we had for less than 24hrs is repairable, or exchange the car. We have been left carless and recovering from a traumatic event.

  Business Response

  Date: 12/24/2024

  We have spoken with this customer and have a resolution with them. Thank you, *****

  Customer Answer

  Date: 12/24/2024

  After complaining to the BBB, on ****** reviews, and contacting ************** the dealer finally agreed to swapping the vehicle and doing an even Vin swap which was all that was asked from the very beginning. It's a shame it took all this for the dealer to do what should have been done at the very beginning when the issue with the vehicle started. Overall I still think this dealership is not operating in the customer best interest. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been at this dealership for a little over a month now. It's been plagued with issues since I purchased it in October of 2022. 2 days after purchase I recieved notifications on my phone from my vehicle stating it needed service to the battery. This is a 2020 Chevrolet Tahoe. 2 days after that I recieved a notification that my alternator was needing service. 2 days after that I recieved another notification that my alternator still needed service. I brought it back here in September 2024 because my check engine light came on. They told me the problem may or may not be covered by warranty. It took 2 weeks to determine if it would be taken care of by preferred warranty company of the dealership (Ally). It took another week for them to decide it could be fixed under warranty. It took another week to "fix" the issue. Once fixed, they kept saying it needed to be test driven. That took an additional week. They finally told me that I could come get my vehicle, but I'd need to purchase a new battery that THEY ran down. I get notifications on my phone whenever my vehicle moves, so I know for FACT they were driving my vehicle and leaving it running over night. This is by far the worst automotive service experience I've ever had in my life.

  Business Response

  Date: 11/04/2024

  We will work with Mr. ****** for a resolution, but his vehicle was in the shop last in November 2022 when we gave him the battery for no charge. Unfortunately, in the two years since the battery has lost charge and we cannot provide this additional battery at no charge like we did last time. We will continue to help him as best we can. Thank you, *****

  Customer Answer

  Date: 11/04/2024

  I am rejecting this response because:   The vehicle was purchased October of 2022. In that time my truck recieved service from the dealership 3 times. Once for the battery, and twice for the alternator over charging. Both battery issues. If I purchased it from this dealership, I would expect them to make me whole since they are the ones selling me the vehicle. I shouldn't have any engine issues less than 30 days from purchase. 

  Business Response

  Date: 11/04/2024

  We accept that you should not be responsible for issues within the first 30 days, which is why we replaced the battery back in 2022 after you purchased. But it has been 2 years since you purchased the vehicles, and the battery becomes a regular maintenance item at that point.  Chase

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an appointment to bring my truck in for service under warranty contract August 26th 2024. It is now September 26th **************************************************** repaired. I don't hear anything from the service advisor ***** ********* on my vehicle unless I call and track him down. When I do get in contact with the service advisor the only thing he can tell me is that they have not diagnosed my truck and the shop is slammed with vehicles. It is going on 5 weeks I have been without my vehicle. I haven't even been offered a loaner car because let them tell it, they don't have any. I am absolutely disgusted with the service or lack there of that I have received from Clay Cooley Chevrolet. I will NEVER purchase another vehicle from this dealership.

  Business Response

  Date: 11/05/2024

  Apologies that we are late responding to this claim, but the customer's vehicle has been repaired at this time and picked up in October. We apologize again for the delay diagnosing and repairing his vehicle. 

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17th I took my Camaro to **** cooly ******************** for fluids to be checked, drained and replaced if needed. I was emailed an advertisement for Sunbit to get financing for auto repair by **** Cooley worker. I agreed to get some maintenance work done to my car, someone was suppose to come to waiting area to explain what I was getting done so I can ask questions he/she never came although I saw other customers having techs come to explain to them about their vehicle repairs. After approx 5 hours my car was ready when I got my car I noticed the wheel area looked bad, the calipers were dirty although I had just washed and waxed my car that morning including the wheels the rotor looked off seem to be different, when I got a chance a day or two later I really examined my wheels that is when i discovered that they had put some old dark red with grind in dirt worn out brake calipers potentially dangerous due to wires hanging out of a couple of them and dents and some looking like they were going to fall apart if I hit a bump too hard. These where not my brake calipers which were clean, bright red, new looking and in good condition, I have pictures, also as I looked closer the rotors were different sizes and did not look as shiny as my rotors were. I realized my good brake calipers and my good rotors had been replaced with worn out parts, they did something to the rotors as they claim but no one came out to explain to me what exactly was going to be done to the rotors, also made the wheels look extremely bad on a 2015 Camaro in. Good condition with under ****** miles on it, I only agreed to rear brake pad replacement. Rotors were performing fine.

  Business Response

  Date: 08/22/2024

  Clay Cooley Chevrolet will not be reimbursing or refunding this customer.  We pulled all the video from the time her vehicle arrived until the time she took possession and left the lot and reviewed with her this morning.  You can clearly see on the video that the brake calipers were never taken off the vehicle at any point while the vehicle was in our possession.  We explained that the calipers looked to be in average condition for a vehicle with ****** miles as dirt and grime from driving will make them appear dirty over time and that this doesn't affect braking performance.  At this point the customer became belligerent indicated she was calling her attorney at which point we asked her to leave the premises.  This is a frivolous BBB complaint and as I state we will not be reimbursing the customer for any portion of her service.  She is welcome to contact her attorney, and we will gladly share the video evidence showing we never even touched her calipers.    

  Customer Answer

  Date: 08/22/2024

  **** Cooley service center changed my brake pads and also resurfaced my rotors so how in the world did he resurface a rotor or change 2 brakes pads without taking the caliper off? I have watched numerous videos of mechanics resurfacing rotors and the rotors is bear, no tire, no wheel and no caliper attached. Someone is not being truthful, I have my receipts of the work that was done and I was charged for I have enclosed it, also the manager laughed at me saying he thought the situation was funny in an attempt to humiliate me he laughed at me during the whole meeting. He then abruptly stood up and said get out and he is tall and big and I am in an closed office with him  I then told him not to talk to me like that. I begged him to look at my rotors because I had large sports rotors on my Camaro and they returned my car with tiny rotors he refused but finally came to see the condition of my car and said I bought my car in with those tiny rotors although I have pics from 8/17/24 the day they serviced my car  right after i had washed it including the wheels showing my car with big rotors that go almost to the top of the rim.

  Customer Answer

  Date: 08/22/2024

  I am rejecting this response because:   Clay Cooley service center changed my brake pads and also resurfaced my rotors so how in the world did he resurface a rotor or change 2 brakes pads without taking the caliper off? I have watched numerous videos of mechanics resurfacing rotors and the rotors is bear, no tire, no wheel and no caliper attached. Someone is not being truthful, I have my receipts of the work that was done and I was charged for I have enclosed it, also the manager laughed at me saying he thought the situation was funny in an attempt to humiliate me he laughed at me during the whole meeting. He then abruptly stood up and said get out and he is tall and big and I am in an closed office with him  I then told him not to talk to me like that. I begged him to look at my rotors because I had large sports rotors on my Camaro and they returned my car with tiny rotors he refused but finally came to see the condition of my car and said I bought my car in with those tiny rotors although I have pics from 8/17/24 the day they serviced my car  right after i had washed it including the wheels showing my car with big rotors that go almost to the top of the rim.

  Customer Answer

  Date: 08/24/2024

  Damaged, dented open calipers that **** Cooley service center put in my car, including mismatched small rotors have now seized up and is burning the metal and the rubber of the tire. The burning smell is loud and causing the tires to drag. I did not have any of these problems before **** cooley service center messed with my brake system and resurfaced my rotors without my consent. My tires and rotors are so hot they may catch on fire or cause a blow out. I tried reaching someone in authority at **** Cooley service center ******,** but always no one is available not even a service advisor. My car is now unsafe. My tires never burned before this shop serviced it.

  Business Response

  Date: 08/27/2024

  Our stance remains the same, we will not be reimbursing this customer for services performed. We have reviewed all video from the time the customer arrived until the time she was asked to leave for being belligerent to our employees and nothing in her complaint is accurate.  

  Customer Answer

  Date: 08/27/2024

  BBB this complaint can be closed as of now. I am done with this company. For the record your manager was rude and disrespectful to me first because I was a woman alone if I had  bought a man with me he would not of treated me that way, I recorded it and I have the truth,  I merely took up for myself which I had every right to do so after he started yelling at me after  I mentioned lawyer. Of course I don't expect him to tell the truth though. I will not pursue this matter any longer, it's not worth my time. I found a GOOD service center to service my car and they did not try to sell me $2000 worth of service work, and my car had no codes and I only came in for fluids maintenance. They also addressed my concerns about my rotors and calipers like ******************* should have and that would of avoided the whole ordeal but the advisor never came to visiting area to address my question or concerns. *** had me come up there twice and still did not address my concerns as to whether rotors/calipers were safe. Female service advisor supervisor also called me talking smart saying she was allowing me to talk and for me to be quiet or she was not going to help me, with your employees being rude to me you expect me not to take up for myself? Right.  Not.  I do however Regret I ever decided to go to this rude employee shop ..... If the mechanic saw damage on my calipers when I brought it in He should of brought it to my attention, he should of also explained rotor resurfacing as well and how long it takes like i asked.

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them to see how it was overnight.I came back to return it on they 3-day money back guarantee and they would not take the car back.I explained that after doing my finances I couldn't afford it.I put up a trade-in also.They said they would help **** waited for 4 hours only for them to bring another car ,but it was more on payments.So they made sure I couldn't afford the payments so I couldn't give them they car back.They said my deal was finalized.But how if your policy says I have 3 days to return..The whole place are liars and scam artists.They have my final cost at ****** for a ****** car.I was never informed of contracts through finance or the salesman.

  Business Response

  Date: 08/20/2024

  Good morning my friend, On your purchase, the amount Finance is $33,697, which is already include your tax title and license. The figure you read for $50k is your total payment over 72 month with interest charge of a 9.99% APR, its not we charge your 50K for that vehicle, whenever there is a loan, interest rate and interest charge is not something charge by dealership. If you want we can help you cancel your *************** contract which will lower your amount finance but it will not change your payment. You can reach out to me at ******************** if you have any question.

  Customer Answer

  Date: 08/22/2024

  I am rejecting this response because:   I went back on Aug ******* and explained to ***** that the steering and handling was improper and I wanted to exchange the vehicle under they 7-day vehicle policy.He said that he couldn't exchange the car for another car.I explained that under the policy I should have been able to exchange the car.Once again I went to Clay **************************** ******* of Dallas expecting great service and came out with the same results.Plus the fact that they lied in the beginning by saying the deal was finalized the next day when it wasnt.Then once I tried to get another car,they brought another car that was even more expensive so that I definitely couldn't afford that.I still haven't received my $500.00 check in which I was promised this Monday the 19th of Aug.Then I said just put me in a switch the car,same year,same model and they wouldn't do that.No.I want my money back for my trade-in or I will continue to proceed with further legal actions.

  Business Response

  Date: 09/05/2024

  PLEASE TAKE THIS COMPLAINT OFF CLAY COOLEY CHEVROLET.  THIS CUSTOMER PURCHASED AT **** ********************** ******* OF DALLAS NOT CHEVROLET

  Customer Answer

  Date: 09/06/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2025 ******* GV-70 from **** Cooley ******* of Mesquite on June 29, 2024. Total downpayment of $42,102.01 plus two payments made of $1,000 each since. On July 26, I was on my way from ****** to ******* and the car started flashing error messages and shut off leaving me stranded. The error message stated and Engine Control System error. The vehicle was towed to the closest ******* dealership in ******, *****. It was 4 days before they could diagnose the vehicle then sent in via a tow truck back to ******* in ******** to be looked at further. It was determined by the mechanics that the LoJack system was plugged into the *** port and that is what they believed was the issue. I was without a vehicle for 2 weeks during this time. I paid $1,600 for a rental car and was assured that I would be reimbursed. I have not! August 11, 2024 I was 27 miles from home and the car once again starts sputtering and flashing warning lights. The transmission failed to shift properly and the engine lost signifigant power. I barely made it home and arranged to have the vehicle once again towed to ******* of ******** where it has been ever since. I get notifications of the vehicles error messages on the ******* *** on my phone and as of August 13 there were 6 new error messages related to the malfunctioning vehicle. The dealership obviously sold me a manufactured defective vehicle. This vehicle spends more time at the shop then it does me driving it. This should not be happening to a 2025 vehicle!

  Business Response

  Date: 08/22/2024

  we are getting her taken care of. We have let **** ******** our service *** from ******** know about the customer and her situation with the rental and he is in the process of getting her reimbursed and to help in the situation about what's wrong with the vehicle. We have the customer in a loaner as well while they get with ******* to figure out what is wrong with her vehicle.

  Customer Answer

  Date: 08/22/2024

  I am rejecting this response because:   It is totally unacceptable to have a 2025 vehicle with this many issues. It has spent more time broken down than it has in my garage! I have been left stranded on the side of the road twice by this unreliable vehicle. It isnt safe to be operated! There is obviously a major manufacturer defect in this vehicle. I have NO doubt that even when repaired it will break down again.  Yes you have provided a loaner vehicle that cant be taken out of the state of *****.  ( I had to rent a vehicle to go to ******** on business last week for this reason). I do like the loaner vehicle I was loaned and would be willing to negotiate a deal to get me out of the unreliable 2025 purchasing the current loaner which is a 2024. If the 2025 breaks down after it gets repaired, I will be forced to invoke the Texas lemon law at that time. 

  Business Response

  Date: 08/23/2024

  Good afternoon,

  I have spoken with the customer in regard to her vehicle and the issues with it. I have also spoken with the *** from Genesis *********** about the customers vehicle and what transpired with it. They have informed me that they will be taking care of the customers issues with her vehicle and will be in contact with her about how she would like to proceed. I informed them what the customer would like to do even after her vehicle is fixed since it has broken down on them twice now and she feels that this vehicle has had so many issues already that she has lost faith in this vehicle ever being safe. They told me they would be taking all this information and getting with the management team to come up with a resolution for the customer and will reach out to them once they have a solution. I informed the customer that I would be sending all the information from our conversation to them so that they could come to a resolution for her and informed her that they would be in contact.

  Customer Answer

  Date: 08/28/2024

  I am rejecting this response because:   The issue has not be completely resolved. There hadnt been any resolution yet. The car is supposedly fixed but I do not feel that it is safe after having to have an engine wiring harness completely replaced. I feel as this is not only a fire hazard but also will break down many times again. This car needs to be repurchased from the manufacturer as it obviously has many defects for a 2025 vehicle!