Reviews

Review Details

• Review fromElizabeth G

  Date: 03/21/2025

  1 star
  Very disappointed at the service department my truck was taken into service for a leak and was there for 13 business days were they supposedly serviced it I picked it up on the 20th when I got a call from them letting me know that it was ready and when I got home I noticed that it was still having the same issue this is such an inconvenience due to the fact that since the first and second time I brought in they werent able to help me with a loaner (that they dont have any ) and me having to make payments on a vehicle that Im not able to use is so overwhelming and frustrating.

• Review fromtoni f

  Date: 10/09/2024

  5 stars
  Elekcus is a wonderful representative of **** Cooley ******* she made buying my new car a pleasure! would gladly work with her again!

• Review fromKristine O

  Date: 12/28/2023

  1 star
  3 months still can't get my tags. Keep getting the run-around, won't answer my calls. The location I bought my car at blames the delay on another location. Had to file a grievance with Tx DMV in ******, that takes multiple weeks in the meantime my temp tags are expired. I shouldn't have to pay for more temp tags and a vehicle inspection just because the dealership hasn't filed the paperwork for the tags. They reissued another temp tag but only gave me a week on it, now that one is expired too. By law they have 45 days, it's been over 90

• Review fromShannon C

  Date: 06/25/2023

  1 star
  If I could give this joke of a dealership 0 stars I would- I live out of state (6 hours away) and I began dealing with a salesperson by the name of ******************* on Tuesday via web and phone. I have all of the text messages exchanged between **** and myself. I had a trade in vehicle and **** stated that I was good to go for the vehicle I wanted- financing approved and my husband on the loan with me. We put down a down payment on Thursday via phone and made Tray aware that since we live out of state 6 hours away we would be in on Saturday-one of two days off both me and my husband get from work. Oh and I was encouraged to just call into work so I could come pick up the new vehicle on Thursday or Friday instead of waiting until the weekend. We get to the dealership today after leaving home early this morning only to find out **** had blatantly lied to me- flat out lied and lied by omission. I was informed the dealership would not take my trade, and I was not even on the loan. After all afternoon sitting at this joke of a dealership and one of the sales managers mentioning that maybe i should just let my trade in get repossessed so I would not have two car notes,with the new car I did not get, we left, due to them not wanting to make anything right. Oh and the scammed us out of the down payment- said it would be maybe 2 days or so before we see it refunded back and kept putting it off when I asked numerous times for a receipt showing it was refunded- we never got a receipt before we finally left. We couldnt have left any earlier because they took my vehicle key from me and somehow disappeared for 3 hours. I attempted to ask to speak to ************ Cooley himself about this complete and utter ridiculousness that happened today, and I was denied. Maybe someone who sees this can get me in contact with him. Regardless I will get in contact with him, or a lawyer will, for blatant deceptive business practices and stealing a large sum of money as a down payment after lying to me

• Review fromCynthia B

  Date: 05/08/2023

  1 star
  If I could give zero stars I would. They have the worst sales people here. I went in to refinance and get an oil change I was helped by ******************* but he goes by ****** as well as the finance guy named **** and he was trying to get me to trade in my car for a 2023 equinox when I told him many times I didn't want to do that I wanted to try and fix my car first before making that kind of a decision. He made me sign a contract so I can take the equinox home while my car was being serviced which he said needed a lot of work done. He told me contracts don't get sent in on Thursdays that they wait til Monday so I'd be fine and my contract wouldn't be touched and that I can go back the next morning and bring the car back if I didn't want to keep the equinox. I texted him letting him know I wanted to stop by to take the car back and he said no it's fine you can keep driving the car while yours is getting serviced my manager knows about it so you're fine we won't touch the contract. Saturday comes and I was feeling iffy I told him I was stopping by to drop off the car and he later told me the contract got sent in without him knowing. I almost believed him but I realized he was lying and didn't feel bad about the whole thing when he saw me bawling my eyes out and walked right past me several times and looked me dead in the eyes and then looks at his co worker to tell her "the gates are closing." Because it was closing time. Thankfully one of the managers were able to help me with this mess. But I'd definitely recommend not coming here or at least ask for a different sales person! He was super unprofessional also, the vapes while talking to customers? While at work?? So unprofessional.

• Review fromLatesha J

  Date: 10/21/2022

  1 star
  I brought a 2019 used car from Clay ********************** Chevolete In ****** off ******************, ****** **. ***** on April 26,2022 on September 7 my car was at the Clay ********************** Chrysler Jeep **************************** my car ran hot they said I needed a radiator and thermostat remind you I had this car only 4 months . So my warranty paid for my parts and the work. The service guy told me whoever had the car before me was putting the wrong coolant in it which why would I have to pay for anything someone else did. So In order for them to fix it the service guy told me that I had to get it flushed in order for me to not have to come back with in weeks to a month so I paid for it 2 get flush. Remind you I have been trying to speak with a manager or a GM which I never could talk to and never could get a loaner. So I picked my car up September 13 on October 14 my car ran hot again and wouldn't run so I called the dealership and informed How did I just get my car fix just a month ago and I'm having the same issue?? So I got my car towed up there . They customer service is terrible they would hang up on **, keep ** on hold and when you would ask for a manager u could never speak to one. My bank and even my *************** tried and the same thing . I wouldn't refer anyone to get a car from them . So back to my car situation, so I went up there that Saturday the manager female in that office is rude and a liar she told me she would have some one to see what's wrong with my car but I couldn't get a loaner til Monday they don't give them out on Saturday. So I went up there Monday since I didn't hear anything , it took the man **** 30 mins to look for my car. They messed up my new radiator and tried to say it was an ************** that damage it, spoke with the insurance and warranty ask did I have a wreck inform no. They messed it up and told me I had to pay for it. This is the worst car lot and service department ever . Don't purchase from them