Business ProfileforClay Cooley Chrysler Jeep Dodge Ram

The sales manager of the associate who reached out to me for the sale and was supposed to be working with me, was very unprofessional. They listed a vehicle for sale that was in the sales managers words "never delivered to the dealership", even though the associate Frania confirmed by text they had it and told me to come in on Saturday. I offered the down payment over the phone, she didn't take it, was told by her the paperwork for them would be sent to me and the car waiting so we had minimal to do when I arrived as I already had my financing approved. The dealership was an hour and 45 minutes from my home, I was half way there and told they didn't have the car by ******. She then spoke to her manager who called me, belittled me, told me I should have put the deposit down to hold it even though I was assured by the sales person that was unnecessary. I already had my financing approved and sent to the dealership yet the dales person never sent me the delaership paperwork. The sales manager who called acted as though he really didn't want to be bothered by calling me and then basically blamed me for their shady dealings. I will NEVER recommend this dealership and will tell everyone this! I have all my texts with the sales person to prove how shady they are. 10 out of 10 avoid this dealership at all costs! ** Just to add, I ended up buying my challenger at a reputable local dealership at home, with great service and no BS. I will recommend them as they have stores in the *** area as well!!*** One other kicker, I honestly think they hate it if you have financing already lined out as ****** tried to convince me several times to allow her to run my credit through all their banks to "SEE" if they could beat my interest rate, I was approved for. I told her her adamantly NO, I didn't want multiple hard hits, she argued and said that since I knew so much about credit, I should know that I could write letters to have the hard inquires removed after purchasing the car.