Business ProfileforClay Cooley Kia

Where is my money My name is ************************ a loyal customer of ****************** for many years, but now for the first time I had very bad experience.On March 13, 2024 I came to the dealership Kia **** parts department and ordered shock absorber with coils and payed $468.69 in cash. When I got the package and took it to my own mechanic and opened the package the coils were missing. When I came back to Kia **** parts with the package then I realized that my order was not given proper attention and the order taker didnt hear what I said. Anyway I requested full refund since what happened was not my mistake this was on March 16, 2024 and I had been told that I will receive my refund within less than a week will be called to pickup my refund. Since then nobody called me and whenever I call nobody answer my call.Now because of your unprofessional business practices you left me stranded with broken care for more than a month without transportation. I dont understand this kind of business practices that you do to your customers. I am frustrated angry and if I dont get my full refund of $468.69, the only option that I left with is to contact ******* ***** consumer department followed by legal action to recover my money.******************************* ************