ComplaintsforMoxie Pest Control, LP

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Salesman came to my stating that he was with a local company and was helping his brother start up a business and would we give them a chance. The start up cost for the first treatment was discounted for $99.00 when it was normally $300.00 I saw the invoice on this tablet and gave him my credit card and was told I signed a contract. The first treatment was on 9-14-24 and I was charged $149.00. My cousin ***** ****** ****** who lives next to me telephoned to say she found out that they were not a local company as stated by the salesman. He out and out lied to me. I called the company to cancel the contract that they stated because I signed a contract I was liable for the remaining contract amount with a discount of $357.60 which they charged to my card. When asked to speak to a supervisor that I was lied to they would not transfer me. I cannot stand that I was lied to and want others to know about this company. Thank for filing this complaint

  

  Business response

  09/25/2024

  Thank you for your feedback. We apologize for being under the impression we were a small local company . The fact that our company is not a local company does not affect the services provided to customer's. All customers are given a copy of the agreement where it states the customer has 3 days to cancel the agreement with no cancelation fee. If customer decides to submit a cancelation request after the 3 day buyers right , and before the year ends. Then the early cancelation fee applies. It is listed on the agreement under section 11. 

  Customer response

  09/25/2024

  Complaint #******** 

   

  It does not look like they are going to do anything. The company was *********St. ***** Acct @*******. Thank you for trying to resolve this issue.  I have not further action to take. 

  Customer response

  09/26/2024

  I am rejecting this response because:   

  Complaint #******** 

   

  It does not look like they are going to do anything. The company was *********St. ***** Acct @*******. Thank you for trying to resolve this issue.  I have not further action to take

  

  Business response

  09/27/2024

  Customer stated she does not want to resolve this. Could we close this?

  

  Business response

  09/27/2024

  Customer stated she does not want to resolve this. Could we close this?

  Customer response

  09/29/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  09/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company is promising a gift card and not honoring it. I have a text from the sales department and customer service center stating my gift card for referring a customer would be sent in July. I have called 15 times since July and no one will respond

  

  Business response

  09/23/2024

  Hello,

  Thank you for your feedback, we have sent an Amazon Gift Card for $50 to *****************************. 

  Customer response

  09/23/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was led to believe paying for a monthly service and signing up for a monthly service would include monthly service. It has now been 2 months that I haven't been able to get this company to come do their monthly things that I am in a program and signed up for. I have called numerous times and been given the runaround on scheduling and even had something scheduled that I was being generous with the business on and then they decided to never show up after I called numerous signs throughout that day to confirm that they were going to show up. This seems like shady business tactics to auto enroll people into an automatic payment for a service that they do not provide

  

  Business response

  09/17/2024

  Thank you for your feedback. It looks like the account was closed, the tech ran out of daylight and it seems like tech was told you wanted to cancel. To confirm, did you still want to maintain your account closed?

  Customer response

  09/17/2024

  I am rejecting this response because:   I do want to EVENTUALLY cancel my account. But I will not be cancelling this account until I am given what I paid for and what I was told I would receive as a make up.

  Since filing this complaint, I even had another account *** try to fix this issue for me.... Yesterday 09/16 another tech was sent out to make up for poor service under the warranty. The account *** told me they would do any treatments as well as the mosquito treatment that I STILL  have not received for months. 

  When the tech showed up he said there was no note on there about doing mosquito treatment... So I still am trying to recontact that account *** to solve what AGAIN was promised and not followed through on. 

  

  Business response

  09/20/2024

  This has been resolved already via phone call. 

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a Moxie Pest Control sales *** come to our house and offer us a complimentary service for mice control. I agreed to give them a try. Once he asked for my credit card, I asked if i would be charged. I was told no, that the service was complimentary and that I could then decide. It was my mistake not to read the extremely long agreement. What I was tricked into is a full year service. I was charge $89 for the initial "complimentary" service and then another $190 for the 1st quarter. With the $190 charge I also received a text saying that someone had come to our house and serviced it, which is a lie since the mouse traps were inside the house and are still there. At that point I contacted them and told them I did not want any additional services. I was then charged a $334 cancelation fee for something I never wanted to sign up. I called customer service who told me that there was nothing they could do and hung up on me.

  

  Business response

  09/16/2024

  Thank you for your feedback. The agreement is for a year, and it consists of 1 start service and 4 quarterly services . The 1st quarterly is a 30 day follow up ,of the 1st appointment. The customer does not need to be home to get the exterior serviced, if customer wants interior then it has to be requested so that the appoinment can be double booked and add additional time to service the home. If this is not requested by customer then the exterior is just serviced, as stated in the agreement. The customer has 3 days to cancel with out any cancelation fee, after that the fee is applied.

  After reviewing the account it also seemed like the account was closed due to moving out of area where Moxie does not offer services. 

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We contracted for pest control to get rid of wasps. After 3 treatments, we still have a wasp problem. We cancelled their service and they are charging us over $600.00 for early cancelation. Why should we pay this amount since they are in violation of the contract by not getting rid of the wasps? We also requested service for a mouse problem and we were told they don't do that. But since we cancelled the contract, and they are trying to win back our money, they suddenly do mouse boxes....

  

  Business response

  09/16/2024

  Thank you for your feedback. Mice and Rats is included in the agreement, and have always been included. Every customer is entitled to a bate box , upon request. It looks like customer decided not to cancel the agreement therefore $636.00 early cancelation fee was not applied. 

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Moxie Pest Control cancellation: Was charged a cancellation fee of $600. ****** the salesman for Moxie never mentioned, discussed or pointed out there would be a cancellation charge during his spiel about Moxies services. ****** had me sign his tablet and sent me an email copy along with a cancellation form. I submitted my cancellation request ************ the 3 day timeframe after my first appointment on 8 August. Never received a confirmation that my request to cancel was received. Received an email 2 September saying Due to the incompletion of the service agreement there will be an early cancellation fee sooooooo I guess the cancellation form was never accepted. My card was charged 6 September for $600. Had I known about this outrageous cancellation fee I would have thought twice about canceling but I also thought since I submitted the cancellation form within the 3 day timeframe I was ok. I live in a new community so we get all sorts of salespeople going door to door for services. Had a competitor of Moxie (Aptive Pest Control) offer there services and was immediately told about the cancellation fee and process should I accept there terms, didnt have to ask for this information it was given. People work hard for there money especially during these times and to be out $600 for services never received is ridiculous. I will not be recommending Moxie Pest Control.

  

  Business response

  09/16/2024

  Thank you for your feedback. Customer's have a 3 days buyers right to cancel with out any penalty. Please allow some business days to have the early cancelation fee reflect in your account.

  Customer response

  09/18/2024

  I have reviewed the business response and accept this resolution. **** returned money to my account. Thank you Moxy for responding and accepting my cancellation. 

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I agreed to give Moxie Pest a try because the salesman assured me that if their product did not take care of our ant, spider and grasshopper problem, I could cancel with no penalty. I signed a service contract based on that understanding. They said the initial application was to flush out the pests. I should expect to see more activity for a couple of weeks after then the pests would die off. We continued to see activity after three weeks. I called on 8/5, just over 3 weeks after the initial application to inform them it had not worked. They scheduled a warranty service,. They said to wait 2 weeks to see if the pest problem was resolved. If so, call to schedule the quarterly application. The warranty application was applied on 8/13. On 8/26 I received a text message automatically scheduling the quarterly application. They were supposed to wait for me to call to schedule depending on my satisfaction with the warranty application. I was not satisfied. Ants and spiders were still as active as if no treatment had been applied. I called to tell them their service is not working and I want to cancel. I was transferred to an account manager, *****. He insisted on a cancellation charge. Yes, the contract includes an early cancellation charge however, I did not cancel because I changed my mind. I cancelled because they did not uphold their part of the contract to eliminate the ants, spiders, etc. At the time I signed the contract, I was assured the early cancellation fee would not apply if the service did not take care of the problem. I paid $139 for the initial treatment. They charged my credit card $412.80 cancellation fee the night of 8/26. I would like that amount refunded because I do not feel I should be held to a contract they did not honor.

  

  Business response

  09/09/2024

  Thank you for your feedback. Expect the reimbursement back to your card on file. 

  Customer response

  09/12/2024

  The message from Moxie Pest Control indicated they will issue a refund to my credit card. This is an acceptable solution however I am still waiting for the refund. Once that is complete, I am happy to close the case. I disputed the charge with my cc company and they have issued a CONDITIONAL credit pending reply from Moxie. I do not want to close the case until I am certain Moxie will not renig on issuing the refund. I will contact my cc company next week to find out if the conditional credit is permanent then respond to this case with that answer. 

  Customer response

  09/16/2024

  I have reviewed the business response and accept this resolution. The refund has been credited to my credit card therefore the complaint is resolved. Thank you.

• Initial Complaint

  09/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Company is paid a monthly fee to procure services for pest control. I have had them come out on multiple extra visits to help with massive yellow jacket nests and hornet nest bigger than a gallon of milk to only have exterminators not prepared or tell me a nest does not exist. I still have mice in my childrens bedroom upstairs and I found a cockroach in my basement as well. We do not live in a derilict house either. Also, on multiple occasions I have requested only organic pesticides used since we have a garden and small children and animals that play in the yard only to have services delayed bc workmen did not come prepared with organic spray. I have called multiple times to customer service to address these issues but never to have resolution of my issues. They are a fraud.

  

  Business response

  09/09/2024

  Thank you for your feedback. Your subscription comes with unlimited free reservices. It looks like a free reservice was also conducted 9/2.

• Initial Complaint

  08/31/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Moxie was contracted in May for pest control services Moxie was instructed during sale and initial tech visit of basic requirements due to food grown on property and other chems in use such as - must schedule appointments (no surprise visits)- must avoid food areas - must provide a harvest table for chems where possible Moxie had repeatedly made surprise appointments without scheduling with me, the homeowner, and failed to follow basic safe practices for pesticides. My appointment today was only rescheduled after I told the *** I would issue a trespass warning if a tech came on property; they originally tried to ignore my notices to them that we had active spraying for a fungus going on and they would be interfering and mixing pesticides and fungicides that were not compatible. They attempted to claim my request to reschedule was "payment related" and only offered to bill me 30 days later.After the repeated scheduling issues, and the ***s today admitting they were not providing the special instructions to their technicians, I terminated my contract for cause.Moxie insisted on their termination fee despite cancelling for cause. Given the nature of pesticides, a simple "let's work on this issue" from the account manager was not a sufficient attempt as a resolution. They even admitted on the call that they are in fact claiming the termination fee despite termination for misuse of pesticides, which is against the requirements of their license to lay down pesticides. These issues appear to be systemic, and given the extremely short notice to which they make surprise visits I cannot take on such a risk to our health and properly from intentionally misused pesticides.For resolution I am requesting a refund of the termination fee as this was terminated for cause rather than a general cancellation.

  

  Business response

  09/12/2024

  Thank you for your feedback. You should be able to see the 361.12 reflecting in your account. 

  Customer response

  09/12/2024

  I am rejecting this response because:   

  The refund they claim to have processed has not happened; due to timeline for a required response to BBB, I am keeping this open until such a refund appears on my payment method.

   

  When the refund completes I will close this out as satisfied with the response at that time.

  Customer response

  09/14/2024

  Business has processed my refund, and I'd like to close this out.

   

  Thank y'all for your support

  

  Business response

  09/16/2024

  Reimbursement takes between 3-4 Business days. 

  Customer response

  09/16/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  08/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My transaction was $107.17 on 8/12/24. When the salesman came he told me I can cancel anytime and could change my address when needed, sounds amazing right? The problems arise when I read more of the terms they sent ************** after asking for more signatures and agreements verifying I am accepting their terms. I chose not to sign them later morning because on that page it had a lot of odd agreements and canceling would charge you a fee. The salesman had already scheduled a service visit before this but now that I didnt sign the last e-docs or make an account I had to wait for the *** to explain to not do my house. So when the service *** called I told him to wait there until I got home to talk more, but he went through my gate that was presumably locked and had started! I was already frustrated thinking I now have to pay him, verify, and make an account but he explained it wasnt necessary since it was covered. My gut wouldnt rest after I came across posts online where someone was still charged a fee, so I call them later on to see if they were going to come back even though I havent finished signing what was sent and the *** said I didnt have to pay for that service (apparently it was handle). The **** who answered said I had to pay $400 for canceling something I didnt even finish signing that was sent by them, nor did I even have an account set up because of it! He then put me on hold for a bit after I sent him the proof of them sending the link needing a signature only to say they could cut it in half for me Ridiculous. They then said an invoice would be sent right after, but I have no account or any access so how could they? Plus, I checked the email I sent the proof through and my phone only for there to be silence. Nothing seems quite clear and I just dont want any business with these people as Im starting to see a common theme.

  

  Business response

  09/12/2024

  Thank you for your feedback. It looks like the $240.32 was approved while talking to the manager while closing the account, therefore the card was charged for that amount. It also states on the agreement the customer has 3 day buyers right to decide to cancel with out a Early cancelation fee. The portal is not needed for any scheduling, contacts or signatures. The portal is available after signing up just to check on receipts and reports on past services. The invoices and paperwork do not go to the portal they go to the email that is on file. Which in this case is *******************************. 

  Customer response

  09/17/2024

  I am rejecting this response because:   The invoice was only sent because I thought to later have a paper trail due to having suspicion of what your company said that I owed after putting me on hold to talk with whoever when I stated that I have not signed the verification for your terms and the tablet pdf sent by your company. I clearly read on your sent link explaining the agreement/terms that asked for another signature to verify the agreement of your terms and the pdf from your tablet your sales man had in order to have your services, I did not sign this at all and even had the link expired due to it. Your verification signature link shouldve being checked that it was not fulfilled and used my contacts that was in your system from the tablet to address the issue of the document and terms not being verified, yet somehow, still went ahead with your business. This company seems to not track the authenticity/verifying of your signatures and what is in the terms stating its needed to verify from said link. On top of that, from I was told when talking about your services before I decided to not sign the sent agreement was that could cancel easily anytime as if I wouldnt be charged for what was originally going to be almost HALF of a thousand dollars! And to make it worst, I still had to go buy my own wasp spray the next day after the free service that was given to me as over ********************************************************************************** my front door. I am beyond done at having to try and understand how any of this is okay at all, especially when I voiced my financial concerns with the salesman and this is what I ended up with!

  

  Business response

  09/20/2024

  The early cancelation is waved. Your balance is currently 0. 

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