Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Maryland

  8520 Corridor Rd STE A Savage, MD 20763

  
• 

  Moxie Pest Control

  960 Turnpike St Canton, MA 02021

  
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  Moxie Pest Control Pittsburgh

  560 Alpha Dr Pittsburgh, PA 15238

  
• 

  Moxie Chantilly

  14301 Sullyfield Cir Ste G Chantilly, VA 20151

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor customer service, unauthorized use of credit card information, breach of customer's privacy, confidentiality, and personally identifiable information.

  

  Business Response

  Date: 03/18/2025

  I hope this message finds you well.
  We wanted to inform you that your account has been flagged for cancellation. An Account Manager will be reaching out to you shortly to discuss the cancellation process.
  Regarding the payment methods on file, it appears that there is currently no payment information available for collection. For your reference, we have attached a screenshot showing this status. You should also have access to this information through the online portal. If you are able to log in, you can update your payment method, adjust scheduling, and manage other account settings as needed.
  Additionally, we sincerely apologize for any miscommunication from our customer care representative regarding the technician's location. We understand that this may have been a frustrating situation, and we appreciate your patience. The representatives intention was to reassure you that your request was being handled and that a technician would be arriving shortly.
  Please keep an eye out for a call from our ************ Manager, who will be reaching out soon. Let us know if you have any questions in the meantime.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know that Joshuas Pest Control is ineffective.I have tried to cancel my service many times.Joshuas phone goes to messaging every time I call.Jooshuas never replies to my calls or text or emails/.

  

  Business Response

  Date: 03/10/2025

  Thank you for reaching out. Please ensure that you are calling the correct phone number. A search of our call records from December 2024 to the present does not show any history of calls made to our call center. To ensure you are reaching us, please use our official contact number: **************.
  Additionally, the only recorded text message was in September 2024, when a text message was sent to **************, but no response was received. You can refer to the attached screenshots for verification.
  If you need further assistance, please dont hesitate to reach out. You may text or call int. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23040110
  
  I am rejecting this response because:  I have called numerous times and left voicemail requesting to cancel and to get a call back.  **** times I call, the message says we are currently in training and call back at a later date.  I call them from my office landline just so they cannot purposely block me and they still dont call back.  I have attached a .jpeg showing call attempts dating to last year.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 03/20/2025

  After looking at the account. It looks like the account is already closed out.

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A MOXIE pest control employee came to our door last july and persuaded us to allow his "truck that had an extra hour" to come and do a perimeter treatment to our house. We paid approximately $160 for this. I was not satisfied with the service and cancelled any future services. I have been recieving emails asking for payment on a balance of $540.80. I DO NOT OWE THIS COMPANY ANY MONEY AND WILL NEVER PAY THEM. A solicitor came to our door involved in predatory practices and I want no part of it. I will write letters to my elected officials and seek legal damages if they continue to target me with their fraudulent business tactics.

  

  Business Response

  Date: 03/03/2025

  Thank you for reaching out. You are welcome to pursue any legal or other actions you deem necessary.
  Upon reviewing your account, we found that the reason you are receiving collection calls is due to an outstanding balance associated with a service agreement you signed. The agreement, which includes a one-year commitment, outlines the scheduled service dates and corresponding payment obligations in the center of the document.
  As stated in the agreement, customers have the option to cancel within the first three days of service or after the full year to avoid a cancellation fee. Our records indicate that you initiated service on July 25, 2024, and requested cancellation on August 29, 2024.
  Because the terms of the signed agreement remain in effect, we are unable to waive any associated charges. For your reference, I have attached a copy of the signed agreement.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lymphoma and want to cancel my service. I was notified about pending services by phone/email, but couldn't verify my last $170 service in Jan. ** account is paid in full. The customer representative who took my credit card information to pay my last alleged application said she couldnt cancel my service. The process to cancel services is absurd.

  

  Business Response

  Date: 02/25/2025

  We received your cancellation request, which was submitted by the ********************** as they were responsible for processing the payment. Since we have different departments handling various aspects of accounts, only our Account Managers have the necessary access to close the account. It looks like they have attempted to reach out to you regarding this matter.
  For further assistance in closing the account, please connect with your Account Manager. You can also review the attached screenshots for reference. Let us know if you need any additional information.

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business did a door to door ******** and completely lied about the contract I had to sign to get a service done. It was only supposed to be a 3 month service and ended up being a year of service at ****** a month an their was a cancelation fee of 80 percent of all service left for the year at around ******* dollars for someone to come out an do nothing. How can you spray my yard for bugs when it's snow covered this place is a complete scam.

  

  Business Response

  Date: 02/20/2025

  Thank you for your feedback. The service you signed up for is a pest control subscription, which includes treatments every three months, regardless of the season or weather. This information is clearly stated in your agreement, where you can find a section displaying the months your service is scheduled, along with the amount due at each visit.
  Additionally, there is a designated signature area where you acknowledged your understanding of the service terms. A second form was also signed, confirming your awareness and agreement to enroll in the service. We always encourage reviewing documentation carefully before signing up to ensure clarity on the terms and conditions.

  Documentation is attached to this response.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Moxie pest control in the spring of 2024. I have used another pest control company for over a decade previously for spider control. I did not have a spider/web issue at the time I hired Moxie, I just was convinced by the sales person that Moxie has an environmental superior product. So I switched. By July, spiders became a large problem inside and outside of my windows. I called Moxie several times requesting an increase in services. They guarantee their work and provide free services in between scheduled ones if pest problem persists. Not only did they bill me for those "extra" services (I had the fraud charges taken off), the problem persisted. I asked to ****** the contract last October, due to them not providing pest control, and they said I could not cancel unless I pay them a fee of over $800. Despite needing to hire another pest control company, they said my contract with them is binding. In essence, their position is they do not have to provide service and the customer still must pay. Since my request to cancel, I have not allowed them on my premises, however they continue to charge my credit card every month since last December and I have to call my bank to dispute the charges. I have changed my credit card number last December and I told the bank to not authorize any more charges, but somehow they successfully charged my new credit card last month, again! After this charge, I called Moxie yet again and they stated I will continue to get charged because my service is not turned off. I told them to cancel and they said if I cancel, I have to pay a fee. I now have sworn affidavits that I am sending them through certified mail, stating from my window cleaner how bad the spider problem was last fall, and another contractor that was on premise last Sept witnessing them not even entering the house for service. I repeatedly informed them of this, and they repeatedly state I cannot cancel without a paying cancellation fee.

  Customer Answer

  Date: 02/21/2025

  Hello,

  I would like to warn other customers about their business practice.  That it does not matter if their services work, if you sign a contract you are obligated to pay.  Also, I want to resolve this by having them cancel my account respectfully and acknowledge they did not provide service, in fact made my problem worse, therefore they need to cancel their contract and OF COURSE, no fee on my part! 

  Thank you,

  Katie 

  

  Business Response

  Date: 03/20/2025

  Thank you for reaching out. Im sorry to hear that our service did not meet your expectations. We understand that various factors can impact the effectiveness of pest control treatments.
  After reviewing your account, I see that it was closed in November of last year. Additionally, we made multiple attempts to address the spider issue at no extra charge. I have attached records of these service appointments for your reference.
  Please note that there was no breach of contract on our end. As a result, the early cancellation policy still applies. This typically goes into effect when a cancellation is requested after the three-day buyers right to cancel but before the completion of the one-year agreement.
  If you have any further questions or concerns, please let us know. We appreciate your time and the opportunity to clarify this matter.

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed 1 year contract in April 2024 for quarterly service. Upon the completion of last scheduled service in Feb 2025, I contacted the company via website to inform them that I:- will not be renewing contract upon expiration - DO NOT want to move into a month to month contract for services or otherwise continue a business relationship with them - DO NOT authorize any ongoing charges because services and contract is completed. I want written acknowledgement that this company understands my message and will update their systems/accounts to reflect this. Instead I have received the following exact canned response to my 3 seperate attempts to contact them online:"Hi, Its Moxie Pest Control!Your account is still open with us, please give us a call back as soon as possible if you do not wish to be scheduled for up and coming service. You can reach out M-F 8:30-5:00 CST so that we may assist with your account.Thank you,********************* Account Manager"This message is woefully inadequate for the situation. And does not acknowledge my message, intent, and expectation moving forward that our contract will expire in April 2025 and will not be extended. Nor will I have any more quarterly services scheduled nor charged. Furthermore it insinuates that our account will not close upon completion of contract and instead will remain open.I have no desire to enter into a phone call to finish this relationship. Ive given my clear desire and have honored my contract.

  

  Business Response

  Date: 02/19/2025

  Thank you for reaching out. As per our agreement, once the contract term is completed, customers may end their agreement without a cancellation fee. Your agreement is set to expire in April 2025, so to avoid any cancellation fees, we recommend submitting your request in April.
  We noticed that a cancellation request was submitted on February 14, 2025, at 2:36 PM. Following this request, our account management team reached out to assist you in closing your account. Specifically, ***** contacted you on February 19, 2025, at 12:28 PM (screenshot attached).
  At no point was there an attempt to prevent the closure of your account. As part of our process, we reach out to all customers who request cancellations to ensure a smooth transition and to gather feedback on how we can improve Moxies services.
  We regret any misunderstanding and appreciate your time in communicating with our team. If you have any further concerns or need additional assistance, please feel free to reach out.

  Customer Answer

  Date: 02/20/2025

  I am rejecting this response because: it doesnt address the complaint nor does it resolve the original issue that resulted in the complaint in the first place. I want acknowledgment that Moxie will allow our contract to cease upon expiration date and will not move my contract to quarter to quarter continuing basis as described in section 2 of terms and conditions. I have attached photo of relevant section. Can moxie not designate contracts as "set to expire" or "will expire upon end of contract" ? I never said anything about early cancellation or wanting to incur additional fees. In fact, I stated quite the opposite and do not authorize any more charges from Moxie.   

  

  Business Response

  Date: 02/20/2025

  As we mentioned previously, at no point was there an attempt to prevent the closure of your account. We have not yet had the opportunity to speak with you directly regarding this matter.
  To proceed, please reach out to one of our representatives who will be happy to assist you. However, please note that it is likely they will advise you to follow up in the same month that your account is set to expire.
  Let us know if there's anything else we can do to assist you.

  Customer Answer

  Date: 02/20/2025

  I have reviewed the business response and accept this resolution. I have received a private message that my request would be fullfilled. Will monitor to ensure implementation goes smoothly.

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to get my house sprayed and was informed that if I wasn't satisfied to call and cancel. I wasn't satisfied they never got rid of my bugs when I would call for guarantee just get voicemails. Then they just show up unannounced for a service not scheduled. Then called about it all to be charged $206 to cancel. They NEVER got rid of bugs we do better bombing it seasonally. I want my $206 back for services not rendered. They didn't hold up their end of the contract I shouldn't have to hold up mine.

  

  Business Response

  Date: 02/06/2025

  Thank you for reaching out. I have attached the signed agreement for your reference. While the customer stated that they did not sign an agreement, the attached document includes their signature. It also provides a breakdown of the due months for service and the amount owed for the quarterly services.
  The customer does have the option to terminate the agreement. However, if they choose to cancel before the full one-year term or beyond the three-day buyers right to cancel, the early cancellation fee applies. In this case, since the agreement began in May **************************************** January 2025, the cancellation fee cannot be waived.
  Additionally, before the agreement was officially canceled, our account managers informed the customer that the early cancellation fee would apply.

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this service for many months now and it has never worked ever since the beginning. Have had many warranty calls by them coming out to keep spraying more stuff to try to make it work but never does. BEWARE signing anything with this company , just buy the pest sprays yourself , youll get the same results they offer. Nothing I can do to cancel , other than them just keep coming to my house and spraying more stuff pretending its working. Ive complained many times but there is no way out of the agreement and there is absolutely no chance they will refund me. I have cameras and they say they go around the entire house and most times they never even walked to the back or sides of the house. BIG waste of money and no one to help you get out of agreements other than saying you have to pay 80% of your remaining balance and then you can cancel why would someone cancel after paying 80% of the entire yearly bill? Sounds like a pretty gotcha type of contract you have people sign.

  

  Business Response

  Date: 01/31/2025

  Thank you for your feedback. While our products are designed to be highly effective, there are several factors that can influence their performance. These include environmental conditions, the cleanliness of your home, and the overall state of your living area. This is why its essential to follow the protocol provided by our technician.
  Additionally, it appears that this concern has been raised only after a 90+ day outstanding balance on your account. The payment for the August ******* was not made until October, and we provided another ******* in October, resulting in an additional balance for the most recent *******.
  Regarding early cancellation fees, a customer will not be charged if they complete the full term of the agreement or cancel within three days of the agreements start date. As with any company, all important details are outlined in the agreement for transparency.

  There is a screenshot attached to this response for your records. 

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie pest control came last week 1/2325, to treat for ants and spiders. This is in the freezing cold on top of the snow we had Monday. I couldnt believe it. I looked it up and ants are deep underground now. They want 159.$. When I complained the person who did the work said they were told the poison lasts until spring. The problem is also that they come again in the spring. My contract goes until spring but I am upset I am expected to pay $159. For nothing.

  

  Business Response

  Date: 01/29/2025

  Thank you for your feedback! Our service includes an initial appointment followed by four scheduled treatments throughout the year. We provide year-round pest control, adjusting our products and treatments based on the season.
  While it may seem like there are no pests around your home during winter, many are actually hiding in warm areas nearby. Treating your home in the winter helps reduce their numbers before they emerge in the spring. As outlined in your agreement, we continue servicing your home every three months, regardless of the season. 
  If payment is a concern, we offer a flexible payment plan, allowing you to make smaller payments so that when your quarterly service arrives, you're already caught up financially. Let us know if you'd like to explore this option! I have attached screenshots and documentation so you can review it.

  Customer Answer

  Date: 02/07/2025

  I am rejecting this response because:   I have attached a note.   I only hired them for ants and there were none present in the winter after a snowstorm especially.  I couldn't even point out where I have an issue, as I have before, because it was Winter.

  

  Business Response

  Date: 02/11/2025

  As mentioned before.  We provide year-round pest control, adjusting our products and treatments based on the season. We can accommodate a postponement of the service by one or two months upon your request. However, this will shift the subsequent service months accordingly. Please note that all five services must be completed before the agreement concludes. As you have already received four out of the five services, only one more service is required to fulfill the agreement and avoid any penalty fees.

  Unfortunately we can no wave the cancelation fee or the outstanding balance on the quarterly completed 1/15.