Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Pest Control Pittsburgh

  560 Alpha Dr Pittsburgh, PA 15238

  
• 

  Moxie Alexandria

  7420 Fullerton Rd Ste 100 Springfield, VA 22153

  
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  Moxie Pest Control Cincinnati LLC

  7060 Fairfield Business Center Dr Fairfield, OH 45014

  
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  Moxie Pest Control

  3619 Jefferson Davis Hwy, Ste 125 Stafford, VA 22554

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted several times by phone to set up a free attic inspection. I turned the offer down several times, but eventually acquiesced. When the sales *** came down from the attic, he said the attic had a serious infestation of mice. He showed several photos of what he called active mice activity. He inquired about any mice sounds in the walls. He said that it was good that there were no mice sounds in the walls because that would be a $50k job, but that it was important to remove all of the insulation in the attic as soon as possible to prevent the mice from getting into the walls and that it would cost $20k, but because there was an opening the following day, they would drop the price to $16k if it was done the next day. Since I did not want to have mice in my walls, I agreed to have the work done.The following morning when the crew arrived, I told them that I was going to get a quote from another company before moving ahead. Then I received a phone call from the sales *** who told me that the guys had nothing else to do that day, so they would drop the price to $13k if I did it that day. The sales *** told me that there was no risk to me because the price was so low that I would not find a lower quote, but they would match any lower quote I got within 30 days after the job was complete. Once the old insulation was removed, the crew said the only thing they found was one very old, decomposed mouse carcass next to some bait, but nothing else. I had not placed any bait, so it must have been placed by the previous owners, which would make it at least 8 years old. No signs of any recent activity. Within 30 days, I got a quote from a local company to do the same work for $8581.37. I sent the quote to Moxie, but they would not match it. Sales supervisor would not call me about it.Deceptive and predatory practices have been used to scam me out of thousands of dollars for a service that I did not really need and at a price much higher than the market average.

  

  Business Response

  Date: 01/25/2025

  Thank you for your feedback. After looking into customer's account we were able to determine that the quote was reduced to the matching price the customer is speaking of. Customer received 2 quotes for the removal of insulation along with installation of a new insulation which is equivalent to the $12,000 that Moxie is quoting. Screenshots are attached of the 2 quote received and the price the customer paid for the insulation.

  Customer Answer

  Date: 02/17/2025

  The two quotes were for attic insulation renovation and for sealing of access points on the outside of the house. Moxie DID NOT perform sealing of access points on the outside of the home. Saying that the two quotes equal the work that Moxie performed is deceptive. Notice the screenshot is only for the the amount of the second quote and they cut off what work that was for. This complaint needs to be reopened, as the response was not accurate or sufficient.

  

  Business Response

  Date: 02/19/2025

  We would like to clarify that Moxie does not seal any access points, as this requires a licensed contractor. Our team is solely licensed to install insulation that contains pest-repellent properties to help prevent critters from entering your home. Unfortunately, we do not offer access point sealing as part of our services.
  Additionally, we want to note that the customer is responsible for ensuring all necessary services are completed, and per our policy, we are unable to issue refunds. Customers are given a three-day buyers right to cancel the installation agreement; however, in this case, the installation proceeded as scheduled. It appears that after the work was completed, a price comparison was conducted, which ideally should have been done beforehand.
  We also want to highlight that we went above and beyond by addressing and repairing ceiling damage that occurred during the installation. At no point were access points mentioned as a concern, so we were not given the opportunity to inform the customer that attic sealing is not a service we provide.

• Initial Complaint

  Date:01/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lied to us to get us to sign on for their services. They showed up at our door and in the contract it says we would sign on for a year of services but the agent said they wouldn&#**;t hold us to that. When we tried to cancel they said we&#**;d have to pay for the whole year. They burned our grass and tried to charge us $120 to get out of the contract.

  

  Business Response

  Date: 01/22/2025

  Thank you for reaching out to us. Our company provides a three-day buyer's right, allowing customers to cancel the service without any cancellation fee within three days after the first service is completed. However, in this case, the customer did not submit a cancellation request until October, which was five months into the agreement.
  As outlined in Section 11 of the agreement, it is clearly stated that a cancellation fee applies if the customer cancels before the agreement ends. Therefore, the customer is still responsible for paying the early cancellation fee. Agreement is attached to this email so customer can review. 

• Initial Complaint

  Date:01/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, 2023, I signed a one year contract with Moxie. Per the terms on the contract I signed (attached as well as a pdf):Termination Fee. If this Agreement is terminated either by Customer or ********************** (other than a termination by Moxie for convenience) effective as of any day prior to the last day of Customers initial ******** term, Customer agrees to pay to ********************** immediately upon Customers receipt of written demand therefor all amounts due to Moxie hereunder plus an early termination fee equal to 80% of all service charges that would be due to Moxie if not for such termination.I cancelled the service on Aug 18, 2024. Its important to note that Moxie cancelled multiple services and I had to reach out to get them rescheduled. Because of this, the 5th service was pushed beyond the initial 12 month term. In Sept 2024, Moxie reached out to me about the cancellation. I called and got through to a ***resentative on Sept 16. The ***resentative agreed with my interpretation of the cancellation and said they'll take care of it. On Sept 23, I receive another call from Moxie. They then claimed that I was responsible for the balance, even though the terms of the agreement I signed (as copied above), state that as long as I didn't cancel within the initial 12 month term I wouldn't be responsible for a fee. They do not dispute that the cancellation happened after the initial 12 month term. I've reached out to Moxie multiple times since via phone, but every time the ***resentative notes that a manager has to handle the call. The *** then tells me that the manager is currently busy and that I would be put on a call back list. Its 2025 and no manager has ever called me back. However, they have no problem spamming me with texts and emails saying I owe a balance. If I call, I get the same a manager has to call you back, I'll be put on a call back list, and I never get a call from a manager. I do however, get a text saying I owe a balance.

  

  Business Response

  Date: 01/03/2025

  Thank you for reaching out. We sincerely apologize for any confusion regarding the account status. Upon review, it appears that the agreement was terminated on August 24, 2024, at the customer's request. Please note that our account managers assist with account cancellations but do not have the ability to close accounts without explicit direction from the customer. Once an account is closed, reopening it would require the customer's request, as this process is handled by our retention team.

  We understand that the customer engaged with the account manager prior to the service termination. However, during that interaction, the customer was informed of the early termination fee outlined in the agreement. Despite this, the customer chose to proceed with the *************** stated in the agreement provided to the customer, early termination incurs a fee of 80% of the remaining balance. Please be advised that Moxie does not initiate account cancellations. All cancellations are processed solely at the customer's request.

  Customer Answer

  Date: 01/03/2025

  I am rejecting this response because:   Moxie is trying to change the terms of the signed contract. Read the contract. I satisfied the terms, which is to stay with the company for a year. I do not control if Moxie cancels my service appointments and then reschedules them weeks, and in one case, months, after the originally scheduled service date. Per my original contact, the original service manager I spoke with agreed with my interpretation of events and theyve refused to have a manager speak with me since. Its always been me reaching out to Moxie. Not only that, Ive provided dates of the calls. I can even tell you the name of the associate of the September call. Kenithia. 

  

  Business Response

  Date: 01/03/2025

  Please note that no modifications have been made to the agreement. The agreement has been and still is the same one. Even though the year has been completed, 5 services consist of getting completed in that one year. You are able to see under 11- C , it sates the following;

  ''Customer agrees to pay to ********************** immediately upon Customers receipt of written demand therefor all amounts due to Moxie hereunder plus an early termination fee equal to 80% of all service charges that would be due to Moxie if not for such termination.''

  Customer Answer

  Date: 01/03/2025

  I am rejecting this response because:   Lets review what Moxie does not dispute. Moxie does not dispute that cancellation was made after a year. Moxie, and I stress this point, does not dispute that they cancelled service appointments and rescheduled service weeks, and in one case months after, which is what resulted in the fifth and final service appointment past the year ***** Moxie also does not dispute that a Moxie representative initially agreed with the customers interpretation of the contract, I.e., no fees were owed. Moxie also does not dispute that the customer has requested multiple call backs from a manager to discuss, but no such call ever occurred. 
  

  What is in dispute is the interpretation of the termination clause. The termination clause states If this Agreement is terminated either by Customer or ********************** (other than a termination by Moxie for convenience) effective as of any day prior to the last day of Customers initial ******** term As mentioned above, Moxie does not contest that this term is met. Therefore, no fees are owed. 

  

  Business Response

  Date: 02/11/2025

  Upon our initial conversation, our account manager, ****, made multiple attempts to assist you. However, during these interactions, there were challenges in communication, including remarks such as look at the notes. Despite his efforts to clarify the situation, cooperation was limited.
  Regardless of any information provided by the salesperson, it is ultimately the customers responsibility to review and understand the terms of the agreement before signing. As per our records, the agreement has not been fully completed. You have received four out of the five scheduled services:
  1-08/01/2023
  2-09/20/2023
  3-02/08/2024
  4-05/29/2024
  5-Not completed
  Given that the full service commitment has not been fulfilled, we regret to inform you that we will not be waiving the cancellation fees.

  Attached are screenshots documenting our interactions with the customer, along with a history of our efforts to provide assistance. Despite our attempts, the customer was unwilling to cooperate.

  Customer Answer

  Date: 02/17/2025

  I am rejecting this response because:   Moxie likes to pretend that the call on Sept 16, 2024 didn't happen where their *** agreed with me. Screen shot of call log from my phone, with their number clearly seen. How about this. Moxie agrees to release the recording of that call, because it was recorded for "quality assurance purposes." ***** apparently they have no problem releasing information. Oh yeah, I have no clue who **** is. ******* is my account manager. Screenshot of text provided as well in the attached pdf.

  Customer Answer

  Date: 02/17/2025

  Look at the screenshots that they sent. They've already admitted that cancellation occurred on Aug 1, 2024. Look at what their notes say. ** wants to cancel. Additionally, look at the screenshot 2025-01-03. A text was sent from Shakiran ***** on 9/16/2024. Thats the date the *** agreed with me. So they have information, they're not willing to share it.

  

  Business Response

  Date: 02/18/2025

  We acknowledge your concerns; however, the terms of our agreement remain unchanged. Your responses do not alter the conditions of our policy, and as such, we are unable to issue a refund. We kindly ask that you respect our established terms, as we will not be making any exceptions in this case

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:   The second I point out the Sept 16 information, Moxie clams up. As I've pointed out from the beginning, Moxie staff had originally communicated to me that they agreed with my assessment. Their support representative right now refuses to divulge the information contained in the Sept 16 call, which means they're hiding the communication that confirms my communication with them to be true. Think about it this way. They had no problem divulging information that supports their side of the story, yet absolutely refuse to divulge information that would support my side of the story, even though I've pointed it out continuously. I don't even need to consent to release the phone call on the 16th, yet I did. What do they have to hide? I'll tell you what it is. That their team agreed with my assessment.

  Customer Answer

  Date: 02/26/2025

  With respect to BBB correspondence, Moxie wants to charge $127.20 per their last direct communication with me.

• Initial Complaint

  Date:12/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a service contract with Moxie Pest Control. On the first treatment I agreed to a partial treatment because I was not home to grant entry nor contain my dog in the backyard.. I contacted the company and explained my schedule and requested that services be completed or scheduled after 5:00pm. Moxie never made adjustments to my scheduled or requested. I have to call and request to have a technician come back out to complete the service. The service call for September was canceled by the company and rescheduled for September 30th. I called to schedule for October 16th. They sent out the technician on the 30th anyway performing half the service and again in December. Ive requested to cancel my services but they will not without a huge service charge for ending my contract.

  

  Business Response

  Date: 12/27/2024

  It looks like customer spoke with the account manager and resolve the issue on 21 December. Customer decided to continue ******************** after she wanted to cancel.

  Attached is the screenshot .

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about unethical business practices by Moxi Pest Control, located in ********, ********. I have been using their services since 2021 my, including treatments for cockroaches and *********** the past six months, my home has become severely infested with German cockroaches. Despite multiple attempts to contact Moxi Pest Control for assistance, there has been no improvement, and the problem has only worsened. During a recent visit, the technician, Mr. ******* ******, informed us that my service plan does not cover German cockroach treatment.When I reached out to ********* Control's customer service, I was informed that, since 2024, German cockroach treatment had been separated into a distinct service requiring additional fees. At no point was I informed of this critical change in service coverage. If I had been notified, I would have taken alternative measures earlier to address the infestation.When I expressed my dissatisfaction regarding their lack of transparency and what I consider unethical business practices, their response was dismissive. Furthermore, after I mentioned my intent to file a complaint with the BBB and seek a refund through my merchant, they retaliated by canceling my subscription. They also initiated the removal of the termite treatment tubing, which I had paid for upfront in 2021 ($1,200) and continued to maintain annually at $400 per year.This behavior demonstrates a troubling lack of professionalism and integrity. Customers rely on pest ********************** companies to act in good faith and provide clear communication about critical service changes that could impact their homes and well-being.I respectfully request that the BBB investigate Moxi Pest Control's policies and practices. Their approach appears predatory and designed to exploit customers who are unaware of policy changes and additional fees. This conduct ***** unsuspecting customers and erodes trust in service providers.Sincerely,******** *****.

  

  Business Response

  Date: 12/27/2024

  **** you for sharing your feedback. We appreciate the opportunity to address your concerns.
  Regarding your subscription, the coverage you referenced, including pest control for roaches, was part of an optional upgrade. However, your agreement concluded in April 2022, and any upgrades were optional at that time. We strive to provide effective services, but we also recognize that the care and maintenance of a property significantly impact pest activity.
  To clarify, our records indicate that during your conversation with *****, your account manager, on December 19, the call lasted 5 minutes and 41 seconds. During this call, you stated, "Since its not helping me kind of services, please cancel this account including the termite service" Following your request, the account was closed, and no cancellation fee was applied as the terms of your agreement had been fulfilled. Additionally, an appointment was scheduled to remove the stations, per your request during that call.

• Initial Complaint

  Date:12/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door-to-door sales guy harangued my entire neighborhood all summer with high-pressure tactics. Finally caught me while I was trying to do yard work and wouldn't leave me alone until I signed up for their service, which he assured me I could cancel at any time. When I canceled the service I was charged a $309 termination fee that I was never informed of; not when I called to cancel and not in any of the emails I received from the sales guy afterward. The person I spoke to on the phone about the charge kept saying it was in the contract I signed but I do not remember seeing anything about that and it really seems that this information was intentionally hidden.

  

  Business Response

  Date: 12/27/2024

  Thank you for your feedback. Our services consist of a year agreement, which are the initial service in for quarterly services. On the agreement towards the center of the page you were able to see the months that are due for service along with the amount. Under that is where the customer signs agreeing to the terms. The customer still has three days to retaliate from the agreement after the service has been complete. If the customer was after those three days to submit a cancellation request, then the cancellation fee applies. Other way that the cancellation fee would not apply is to completing the year agreement.

  Attached is the agreement along with signature and the cancelation day which was 2 months after the service had started.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services began when company using high-pressure door-to-door sales tactics, essentially kept me captive in my driveway while I was late to pick up my child until I agreed to give them a ****** a former executive of Terminix, and not currently having a pest control company servicing our home, I relented to allow them to render services.After several rendered treatments and additional "warranty services" between scheduled visits we had more bees, ants, and spiders inside and outside our home than we did prior to subscribing. As their services continued to fail to mitigate our pest issues, on or about November 4th, I told the schedular, who called to schedule the next treatment that I'd like to cancel as the services have not been helpful. The representative obliged the request and said she would pass it along to the office. Over one month later, on Dec 10th I received a series of text messages from the business informing me that my account is still within their agreement, and the only remedy to continue with services or pay an early cancelation fee in the amount of $222.40 per service, which they claim is 80% of the value of each service. I responded that I am happy to pay for the services rendered despite their inefficacy of said services but did not wish to continue nor pay additional amounts for not providing service. No free or discounted equipment was provided in exchange for a contract. Despite my protest, the company elected to charge my card an exorbitant amount of $440.80, right before Christmas. I find their sales tactics to be unethical, their services ineffective, and their customer service to be abhorrent.I simply wish not to pay for services not rendered.

  

  Business Response

  Date: 12/18/2024

  I completely understand your concerns and frustration. However, its important to note that you signed an agreement, which remains valid. We offer the 3-day buyers right, where the customer has 3 days to end the agreement after signing up with the service with out a cancelation fee. If the customer felt any undue pressure when signing up, it was their responsibility to notify us and cancel prior to the agreement taking effect. However, the customer did not take such ********* also appears that you did not fully utilize the services included with your subscription, as you only received two bi-monthly maintenance sessions. Consistent use of these services is essential for the products to achieve their intended effectiveness. Furthermore, while we strive to provide the best possible service, we cannot guarantee specific outcomes or effectiveness. That said, the agreement still stands as per the terms.

  Customer Answer

  Date: 12/18/2024

  I am rejecting this response because:   
  A lack of efficacy, failure to deliver promised services. Company is electing to charge more for not providing services than would have been due had paid services continued.
  

  My claim of high pressure sales tactics is merely an aggregating factor.

  its Christmas and you are going to take $440 from my bank account that was going to be used to buy my kids gifts for services that werent even rendered? 

  Imhappy to pay for the ineffective services that were rendered as a loss. My claim of $440 for services not provided stands. 
  

  

  Business Response

  Date: 12/20/2024

  I hope this message finds you well. As previously mentioned, our responsibility regarding the services is outlined in the agreement, which specifies that we cannot guarantee performance under certain circumstances. I would be happy to provide a copy of the agreement for your reference if you would like to review the terms in detail.
  Additionally, we did not receive any warranty visit requests or communication regarding ongoing issues that would have allowed us to address your concerns. Instead, you chose to cancel the agreement. Please note that the cancellation fee applies as outlined in the terms, as this reflects the inconvenience caused by the early termination of the agreement, and ended to be in the holidays per you request. I found the text messages and emails that were texted to your cellphone letting you know the agreement would be closed, its something the customer was made aware. The customer is always told if they close account it will add the early cancelation fee.
  

  Customer Answer

  Date: 12/21/2024

  I am rejecting this response because:   
  

  - Additionally, we did not receive any warranty visit requests or communication regarding ongoing issues that would have allowed us to address your concerns. Instead, you chose to cancel the agreement.

  this is an untruthful statement as confirmed by multiple representatives in your business who themselves have referenced the warranty visit.

  A subpoena of your records will demonstrate this fact. 

   

  Please note that the cancellation fee applies as outlined in the terms, as this reflects the inconvenience caused by the early termination of the agreement 

  I request that the business substantiate the inconvenience of not providing service is valued at the $444.80. No valuable product or materials were provided in exchange for consideration of a one year agreement.

  Further, as the text messages the representative here themselves has referenced, state a cancellation charge of $222.40, yet they went on, without authorization, to charge my card double the amount they communicated. 
  

  I maintain my acceptable remedy is a refund of $444.80

  

  Business Response

  Date: 02/06/2025

  This has been resolved by our Billing Expert. Customer has a clear balance. Attached is the screenshot. 
  
  
  
  
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing this complaint regarding the problems associated with with the removal of old attic insulation and installation of new attic insulation installation by Moxie Pest Control. We were told that the complete process would take approximately 8 hours; however, it took 2 days (Friday and Monday, which means our entire upstairs was freezing the entire weekend without attic insulation) plus another day to completely finish the process. I had to take off work to be at home if any problems arose during this process.During the attic insulation process, the hose from the truck used to blow in the *** insulation into the attic became loose and spilled ***** inches of *** insulation into my sons bedroom all over the floor. Although the company vacuumed it up, because we are all allergy and asthma sufferers, we had to have the carpet cleaned and sanitized, purchase new curtains, and have the air duct system cleaned. We still had to wash everything in the room, dust and do additional vacuuming behind furniture and the walls because the insulation floated in the air. We are still finding insulation inside furniture that has to be removed. Moxie paid for the air duct cleaning throughout the home apologized, sent gourmet cookies to us, and offered us 3 free pest control services that are billed quarterly, which amounts to approximately $461.82 ($153.94 every 3 months). We were told Moxie would repay us for having the carpet cleaned but to date that has not happened. I was supposed to have a meeting with the regional manager according to a conversation with the branch manager to discuss the issues above concerning problems that occurred during the removal of old insulation and installation of new insulation and the adjustment to billing amount for the services. .

  

  Business Response

  Date: 12/16/2024

  The disputed amount is for a service that was completed. Insulation is a service that is time consuming as it has to be layed all over the attic. When there is a claim involved the customer has the option to hire they own company or moxie may assign one for you. It looks like there was a claim summited and a company named ****** Carpet Cleaning & Air Duct Cleaning" was sent to do the cleaning. The supervisor had already assisted this customer , customer did not want to pay for a service that was already completed and still owes 14,550.00

  There was also a credit of $307.88 applied to the customers account by one of the supervisors. We need to ensure that the reasons provided are valid and align with our policies. Based on the customer's claim, it appears that their justification does not constitute a legitimate basis for payment.
  

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie Pest takes advantage of people. They scam people in order to get their business. They told my husband multiple lies after first speaking with me, which resulted in him signing up. They drastically lied about the encounter that first took place with me, then told us that a few of our neighbors signed up. Lies! We were under the impression that this would be an exceptional service. Although I never wanted the service in the first place, but they told my husband that I agreed to it and that he just had to sign the contract. The service itself does not work! We still have bugs and particularly spiders even after warranty visits. We decided to cancel, as we cannot afford to pay for a service that doesnt work. Not to mention, their dishonest business tactics. Now we are left with a $436 early termination fee. Unbelievable and a total disgrace of a company.

  

  Business Response

  Date: 12/12/2024

  Thank you for your feedback. ***** signed up for the agreement on 06/08/2024 . Since then the customer has only received 3 ********************; *************** (6/10/2024) , and 1 quarterly service (7/17/2024) and a free warranty visit (09/13/2024). The customer has not received a service in 3 months. That same month the customer was due for service , a cancelation request was submitted. The customer did not take advantage of the unlimited warranty visits that come with the subscription in order to assist with the pest issue. The agreement remains valid as it was signed by your spouse, who is an authorized party to the agreement

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** persistently and under false pretenses convinced me to sign up for a one time fee of $50. I told him I did not have the money to get anything monthly. He did not mention that I would be entering a yearly contract. In order to get me to agree to sign on his ipad he sent me a Venmo of $50 as a reimbursement for the $100 that was charged to my credit card. I didn't really question it at the time because I thought he was giving me a deal. When they asked me to sign up through the app, the app asked me 'do you agree to 1 year services'. On the app I said 'What? No' because ***** had failed to mention that it would be a yearly service. I work in education, I don't have disposable income like that. I tried to reach their customer service number to cancel went straight to voicemail. One of their 'tech's' came while no one was home and 'serviced' the outside- even though I had rejected the services through their app video confirmation. Today they are still harassing me over $480. I have Venmo proof and Ring proof of said encounter. Moxie if you are seeing this delete my balance and don't you even think about putting this debt to collections or you will get a law suit.

  

  Business Response

  Date: 12/10/2024

  A credit waving the Early cancelation fee was applied. I encourage you to view this as an opportunity to reflect on the importance of carefully reviewing documents before signing. Ensuring thorough understanding can help prevent similar issues in the future.

  On the responce you are able to see balance is at Zero.